Barcelo Maya Grand Resort: Disappointed

When we arrived the lobby was full with tons of people checking out. It took us over an hour to be helped at the lobby counter. The staff was very unfriendly, not very knowledgeable about the resort and rude. After being told multiple times to wait 2 hours for our rooms to be ready and 6 hours later still no room and laughed in my face. I’ve never been treated so badly in my life. The first day on my vacation I was in tears. That being said on the second day I chose to take control of my vacat [... read more]ion and contacted my tour provider and switched hotels.

Sandos Playacar Beach Resort: Sandos Playacar Beach Resort was beautiful!

Everything including the people were amazing! very clean rooms, food great and the people great! Only thing was the bus ride from the airport was long it was 2 1/2 hrs. But other than that things were great!

Dreams Jade Resort and Spa: Upgrade to the Preferred Club is worth it.

We stayed at this hotel a couple of years ago but on the "family" side of the resort. This time we upgraded to the adults only side. We had a special restaurant for breakfast where everything was made to order. The lounge was wonderful serving food and top shelf liquor. The rooms were spacious and comfortable. We now feel that upgrading no matter what the resort is worth the added cost to really enjoy a vacation. The only negative was the seaweed on the beach but it is happening to a numbe [... read more]r of islands as well. I checked online and there is a website that tracks the seaweed blooms in the Caribbean. There are people out all day long at this hotel cleaning up the beach. The pools are wonderful, especially the one for the adult only.

Royalton Riviera Cancun Resort and Spa: Royalton Riviera Cancun Resort

Over 75 of us attended our son and daughter-in-law's wedding at the beginning of April, 2019. It could not have been more perfect. Wedding was amazing, the staff worked so hard to make sure this day went exactly how they had planned. There was something for everyone. Quiet places if you wanted peace or lots of activities throughout the day if you like to keep busy. Food was awesome and the resort and rooms were well taken care off. The coffee shop was a huge hit with all of us (especiall [... read more]y the pistachio milkshake). The staff work so hard. I would not hesitate to recommend this hotel.

Valentin Imperial Riviera Maya: Amazing resort

This resort was perfect! The food was great in all restaurants. The grounds were beautifully kept and all public areas were spotlessly clean. Beautiful rooms and very friendly and helpful staff. Lots of daily activities and entertainment

Dreams Aventuras Riviera Maya: nice resort - very family oriented.Limited sandy beach area

The grounds were good. The adult area was exceptional. The service was great in all the areas with regards to friendliness cleanliness, and the employees doing the bars, rooms and restaurants were great. The front desk team need some customer service training. When we entered the resort, the first stop is the security. As we had used Canada Transfers, the person working security informed our driver our room was 639. Of course, knowing how room numbers are most often numbered, we knew this was a [... read more]n upper floor. When we got to the front desk, the receptionist told us we were on the ground floor as we booked the deal of the day package? We explained that we would prefer an upper floor room. He said that would be an upgrade. For ocean view, it would be $400 US. By the way, the ocean view overlooks the 2 kids pools and the bars and restaurants...not much ocean. As we were not ready to shell out $800 US for the ocean view, we elected the dolphin view which overlooks the adult area and the containment area for the dolphins. This was only $160 US. We took this and they said to come back to the front desk in about 2 hours for our room information As our room wasn't ready yet, they said we would have to wait which was understandable as we had arrived early. They told us we could use the bars and restaurants. When we went to the restaurant, we gave the hostess our name and told them that our room wasn't ready yet. She found our name and said that we were room 639.It seems odd that in 2 areas where we had contact with other areas that we already had a room assignment that matched but the front desk had other plans? We paid the $160 US just to get on with the holiday...When our room was assigned, we were given room 639. As we said this wasn't an upgrade, as numerous areas already told us that we had this room, they re-assigned us to room 635. Only difference they said was a king size bed. Don't get me wrong, the rooms are very nice and comfortable. Later in the week, because we had made a bit of a fuss over paying for the upgrade, we had a call from the front desk and said that they would like to see us. On the same day when we returned to our room in the late afternoon, we turned on the TV. The picture was gone and was just coloured lines running up and down it. it was an LG flat screen and about 46". As we don't watch much TV, and we had to see the front desk as requested, we figured we would hold off and mention the issue with the TV at that time. When we went to the front desk, the manager came out and offered us the usage of the lounge on the 7th floor as a benefit for the upgrade for the last 4 nights of our stay. She then went on to say that we broke the TV as it was reported by the turn down service. She said that we had either punched the TV or we had pulled it off the wall. As a note, we are 60 years old and not ones who get rowdy or even drunk. I was very upset with this and they even informed us that we would be paying $600 US to replace the TV we broke. Of course, we got into a debate with the manager at the time and ended up not having to pay for the TV. But the manager did say that in that case, the maid would have to pay for it? When we went back to our room that evening, we noticed that in the lower right corner of the TV, there was a perfect circle in the screen. There was no visible damage or holes but a perfect circle in the area. The key point in the review is that the front desk and the staff in this area really need to work on their customer service. This is the first people you meet and they are the first face you remember. As the rest of the staff, they are amazing and are always friendly and work very hard. This is the people who do the rooms, servers, hostesses, bartenders. As for the beach, and we were well aware of the issue with the seaweed. We as tourists are the primary cause of it. I wouldn't complain about it. It is what it is and anyone traveling there should be aware of it in the first place.

Grand Decameron Complex Bucerias Trademark: Nice authentic resort

Great location, Beatiful beach, Colorful buildings Good evenings performances Cons Hard mattresses and pillows Mediocre food House wine -not good Suggestion: Would be great if fruits plates be in bars

Grand Decameron Complex Bucerias Trademark: Great resort

Lovely colourful resort and huge grounds with a lovely beach and many swimming pools. The nightly shows were very good and professional, however, they should start at 8:30 pm and not 9:30 pm as late for children. The staff very hard working and friendly.

Dreams Riviera Cancun: Resort Really Nice

The resort was really amazing, pools were awesome. Rooms were are great size, plenty of room. Plunge pools nice, but not necessarily needed. All restaurants were great. Only downside was the beach lots of seaweed. Would not take a connecting flight or west jet every again.

The Fives Beach Hotel and Residences Playa Del Carmen: Great family resort

We stayed for a week with our 5 month old baby and had a great time! The resort is well laid out and the pool by our room was a great size and shaded during the day which was perfect for the little one. The food is really good overall - particularly the sushi and Thai restaurants. Staff were friendly and a great welcome with champagne! Rooms spacious and well decorated. They provide sterilizers, change tables and cribs if you request one.

Ocean Coral and Turquesa: Beautiful Resort!

We stayed at this resort 10 years ago and were impressed back then by the cleanliness overall and the quality of the food served in the buffet, a la carte restaurants, coffee shop, etc. Now on this trip, we were once again very impressed. The resort was fresh, colourfully vibrant, and very clean. The food was amazing! The beach was groomed every day. There were generally plenty of lounge chairs. New huts for shade were being made.

Iberostar Selection Paraiso Lindo: Blundell-Docherty Family

We thought that the Resort for the most part was amazing. The food was great, and the service was fantastic. The only issues we had was there was not enough signage throughout Resorts to know where we were, and also we were told it was not permitted to hold chairs by placing towels on them, yet every day everyone did it and it made it tough to find chairs.

Barcelo Maya Grand Resort: Fabulous time !!

Had a great time! Food was delicious, resort grounds were well maintained and very clean, spectacular scenery, and friendly staff. I would highly recommend this resort. We loved that there was so much to do or you could just chill. Can't wait to return.

Valentin Imperial Riviera Maya: Best resort to date

This place is wonderful. At the end of the trip, we were trying to think of something that we didn't like and it was a tough challenge. The room, grounds, food, staff, all fantastic. I would recommend this place to anyone.

Iberostar Selection Playa Mita: Great Resort for the Price!

My girlfriend and I just got back from visiting this resort and were very impressed. A couple notes that might prove helpful: - 45 minute bus ride from to the resort in Punta de Mita (grab beers at the convenience store outside the airport for the ride) - Check in is very quick and easy - We got a room in building 1 on the second floor which we felt was perfect. Equal walk to lobby/restaurants and to the pool/beach - We never had to fight for seating at the beach or pool, but were always th [... read more]ere before noon. - get a coffee at the coffee shop every morning, well worth it - Download the iberostar app, it makes booking a la carte restaurants very easy. try to book them 3 days in advance to get the time you want. - A la cartes are the way to go for dinner. Meals are way better. We really enjoyed the Japanese and Steakhouse (Get the Prime Rib) - Buffet for Dinner is not bad, especially Wednesday nights for Seafood night but we found A la cartes to be the better choice - Service is very good at the resort, all staff willing to help - I feel like drink quality could be better. They arent watered down but there is no effort put in to the quality - Lunch at the beach bar is great! Food is simple and very good - We booked an excursion at the front desk to Marietta Island through the Vallarta Adventures tour. It was a decent tour but you are on the boat alot, not much time snorkelling or on the island. Took about 8 hours plus you have to arrange your own taxi. Tour was $80/person plus $30 cab each way. Dressels Divers offers a similar tour that leaves everyday at 9am right from the resort, its around 3 hours and is $100/ person. We never went on that one but feel with all the travel time, it may be the better option. We did see many dolphins and a 4 metre wide manta ray on the Vallarta Adventures tour though, so pros and cons for both - Rented a car online prior to arriving, to tour Downtown Puerto Vallarta and Sayulita. after all was said and done, it worked out to be $10 cheaper than booking right from the resort. However, unless you are planning to do extensive trips during the day, we felt the shuttle provided by the resort is the best option. Overall this is a very good resort if you can get it at a low price. It is definitely not a 5 start quality when it comes to physical aspects like food, drinks, rooms, pool, amenities etc. I would say it is 4 - 4.5 stars. But provides good value for your money, and flirts with becoming close to a 5 star resort.

Akumal Bay Beach and Spa Resort: Amazing Mexican Resort

Akumal Bay Beach and Wellness Resort is an excellent choice for a very relaxing. yet entertaining vacation. It offers something for everyone in the family. I loved that I could do Yoga and Meditation and Sound Healing. We swam and snorkeled every day. The meals were spectacular from either the buffet or other select restaurants at the resort as well. The Staff is second to none, always courteous and anxious to be of assistance.Our agent Laura Mulvihill-Spry picked this beautiful Gem for us  [... read more]and we thoroughly appreciated her knowledge. The beach was pristine. All of the rooms face the water and each provide a balcony for delicious sunrises and gentle melodies as a live band entertains in the main gathering place. There are also public swimming pools and hot tubs available. Just an all around clean, friendly, great place to enjoy some well deserved R and R....Bonnie M.

Excellence Playa Mujeres: AWSOME RESORT

THIS IS A BEAUTIFUL AMAZING RESORT THE SERVICE IS IMPECABLE THE FOOD IS GREAT THE STAFF IS POLITE AND FRIENDLY THE ROOM ARE SUPER CLEAN AND COMFY I WOULD RECOMMEND THIS RESORT TO ANYONE I HAVE BEEN 2X AND I WOULD GO AGAIN I LOVE THIS RESORT EXCELLENCE PLAYA MUJERES

Haven Riviera Cancun: Fake luxury - not as good as described

Service was inconsistent and lacking most of the time. Pool was overall nice. Not very big so hard to find free chairs so have to get there early. Towels were in a garbage can(no joke!) and you had to go get them urself (even tho they say there is a pool Butler!) Music has loud and horrible. Asked to turn it down and they said they couldn't. It was some days pop techno music. It was so not relaxing. Some ppl brought their own music because it was so bad. Beach was horrible. They don't clean [... read more] the beach of seaweed properly and line up a whole bunch of lounge chairs next to each other like a warehouse. Also 90% of the umbrellas don't have a key to open the umbrella so are useless. Food was not very good at buffet and restos. Room was very nice. Overall I would say it was not a good experience. I had WAY better service and experience at iberostar which is a 4 star. Not worth going here. If u want to relax u cant do it here.

Grand Decameron Los Cabos: Good for the price

Royal Decameron, good Hotel for the price. Food was good. Dont expect swimming on the beach, you need to go the public beach. Luna Restaurant very good, buffet good. Entertainment good. Good hotel to for for 4 nights.

Riu Emerald Bay: Perfect place to escape the wild parties of Cancun

This resort is perfect for families and couples that want a quieter vacay. What really made it was the employees Eduardo the bartender and Alejandro in the buffet most employees try to learn your name and learn ur favorite drink. The poolbar is relaxing and gets lots of sun but u do need ur own music. The Sports Bar however is HORRIBLE ! U have to pay for the games that are super old and broken ! It stole my money and the hotel wasn't able to pay me back. I did like the buffets but would I prefe [... read more]rred more fine dining that they did not offer a la carte. But all in all it was a lot of fun and SUPER CLEAN! I really would go back. U guys need to check out the block party that happens right next to the resort which is the band music people hear its alot of fun.