Ocean Riviera Paradise: Great Getaway

Drive from airport was quick. We were the first to be dropped off at hotel. Check in was quick and upgraded to the Privilege Rooms. Unlimited supplies of bottled water for your room. We were only there for 4 nights so had dinner at Sakura, Italian and Mexican. All were very good. We went to both buffets for breakfast. Food was very good and large selection. We did the beach restaurant for lunches. It was good as well. We stayed at pool by our room which was great. Lots of umbrellas. We also went [... read more] to beach in the mornings and lots of hits there as well. Need to get there early and leave your towels. You need water shoes as beach in rocky getting in. Air Canada vacation staff at hotel were excellent .

Blue Bay Grand Esmeralda: beautiful property

The grounds were lovely and very well maintained. There were people on the job 24 hrs a day. Although many of the staff didn't speak English (there were multi-language guests so you can't expect all to speak your particular language) , all staff you happened upon always had an HOLA & a smile. We were in OXMAL 4123. Miguel was our housekeeping. He is fabulous! Everything was clean and tidy. He didn't take any short cuts. We saw the difference when he had a day off. Not hat his replacement  [... read more]did bad job, Miguel just does a better job. Gracious Miguel! Concierge - Mauricio & Fernanda deserve special mention as they go beyond their duty to assist. Both are an asset to the resort or any of your other resorts. Gracious to both! The Buffet by the Lobby - Gilbert, Santiago, Alberta & Angel made eating at the Buffet very fun. Their happy spirit was infectious & the make you feel so important & valued. We dined in all restaurants but this team were the best! Gracious to all of them.

Crown Paradise Club: Nice resort

The hotel was nice and the staff were friendly. The rooms were clean and the buffet was good. Overall a nice hotel. The Club side is kid friendly and the Golden side is for adults. Just be sure to book the proper hotel for your stay.

Iberostar Waves Cozumel: Best vacation

The whole trip was the best. The view from the hotel was beautiful I loved the jungle feeling. The beach was mostly rock but besides that everything was perfect about the beach. The snack bar at the beach had the best food. Pepai was one of my best friends there and the cats were so nice one of them kept coming to my hotel room. I loved the tropical animals that would greet me every morning like flamingos. The room, food, services and staff were perfect. I would recommend everybody to go to thi [... read more]s resort. :)

Royalton Riviera Cancun Resort and Spa: Amazing resort

We had a exceptional time , people and resort and food were amazing , i do recommend for family all around world to have this experience, i never had a such a vacation like this , my family and i enjoyed very much , i would to take this opportunity to thank people of Mexico and Royalton management and employees to provide such great time for everyone . thanks again

Bahia Principe Explore Coba: good value, amazing staff

Staff were amazingly friendly. Rooms were clean. Food was good, a la carte restaurants were very good. beach was nice, could actually swim in the warm ocean with comfort, staff cleaned the seaweed from the beach if needed, well done. plenty of sun shade areas at the beach.

Royal Hideaway Playacar: Good Resort. Not Great

This resort was good, not great. The beach was amazing although very little shade and canopies over the chairs were often broken so had to jury rig up a way to make it work. All pools were amazing especially the pool by the spa. Always quiet and bar service was close by although sometimes no one there to serve. Food was good. A couple of lunch choices were horrible. Don't get the pork rib burger for lunch. Really weird consistency and taste. Wings and spring rolls at lunch really good. L [... read more]imited selection of restaurants and food choices made some meals feel less than expected. Some meals also incredibly rich. Overdone with sauces but might be my personal choice. Got room service one night. Burger was ok. Keylime pie was the size of a small petrie dish and ordered a bottle of wine. He forgot the bottle of wine so had to run back for it. Although a concierge at every building sounded like a good idea, they were completely useless. That was the opinion of everyone I talked to. Most of that was unsolicited opinion and was from other buildings as well. We met with Erik the first day and he promised to get us into all restaurants starting the next day and we asked for a bottle of white wine in the mini bar everyday. All was promised, shook hands and we went on our way. We were to have reservations the next day at one of the restaurants. Looked all over for him that next day and was no where to be found. Finally went to another building concierge and they called Erik so he came running from who knows where. Guess what??? No reservations made, no bottle of wine. Next day no water in the mini fridge. I helped myself to water behind concierge desk because he wasn't there again. One final thing. One day I had to go up to the room before the maid got in there. Had left money on the bed and separate money in the fridge. Got in the room, found mini fridge full again (thankfully) , money gone from fridge and money also gone from the bed. I was disturbed by this as the maid hadn't been in the room. Looks like fridge guy took the money off the bed. So, left money in the bathroom next day so fridge guy wouldn't see it and was only gone after the maid was in there. Now maybe it's the same person so have to give them the benefit of the doubt but none the less disturbing. If they really want to make this a luxury resort, hire new concierges that do actual work. I will say that at all restaurants greeting and wait staff were amazing. Thank you to all of you for your great service. If it weren't for them, I rate this hotel much lower.Overall experience was satisfactory but not wowed like I should've been.

Bahia Principe Explore Coba: Beautiful Resort!

Really nice hotel! Excellent food, spacious and beautiful rooms, big bed, lots of pillows, clean, excellent pool view from our balcony, jets in the bathtub! Beautifully kept gardens, lots of wild life around without disturbing the people, beautiful beach, excellent restaurants and food, we only ate at 3 of the many the hotel has and all of them were excellent. The Mediterranean, the Tortuga, etc. Lots of areas to relax, nice shows, live music, kids entertainment. Couldn’t ask for a better plac [... read more]e!

Iberostar Waves Paraiso Beach: Truly an amazing resort.

Everything from the from front desk to the drivers, star camp, restaurant servers, guest services everyone was awesome. My family and will be returning there again. I would highly recommend this resort to everyone. You will not be disappointed.

Barcelo Maya Colonial: Stay at one, play at all!

This hotel is defiantly grand! Where can I begin. I will start off with all my PROS seeing I have way many more pros then cons. 1st pro being my biggest one, is the Kids club (BARCY CLUB)!!!!!! we only tried the "big" kids club, the one by the Caribe pool. Jazmin, Samantha, Dolce, Yoali, Andrea were the staff at this kids club and I cant not say enough great things about them. My kids ages were 6 & 8 which is an ideal age for the kids club. I originally drop my kids off for a few hours aroun [... read more]d 10am, and said Id be back by noon to pick them up. When I stopped back at noon they didn't want to leave, they begged for a few more hours. I even seen one boy being picked up by his mom crying because he didn't want to leave! All the kids were treated with so much love and respect you could tell the staff at this kids club loved there job! The kids club did so much stuff with the kids from crafts, to face painting, hair do's, to trips to the spa to get there nails done, taking them skating, to the pirates water park, the Mr.cook cook off, and so much more. Although all the kids club staff were top notch, I just want to give a special shout out to Jazmin. She created a special bond with my girls which is hard to find. we even talked to another mother who told us she was at this resort 3 years ago and her daughter remembered Jazmin and was asking her mother if she thought Jazmin would still be there. Sure enough she was, the little girl was thrilled with joy with seeing her again after 3 years, and told us Jazmin even remembered her. We also attended the mini disco a few night at 8:30pm at club ONE, where the kids would dance and play games for prizes. My kids even made up a song about how much fun they had at the kids club! I would come back to this resort just for the amazing kids club! Another pro was the Spa. We had a 50 mins couples massage on the beach by Cindy and I'm sorry but I forget the other girls name, we both left saying it was the best massage we have ever had. Then after our massage we were offered a free visit to the spas therapy room which gave you access to hot tub, cold tub, dry sauna, steam room, and an outdoor pool with jets. It was the icing on the cake! Passion Photos: we met Luis Puc around the resort and he stopped by every day he seen us to chat. he was very friendly and easy to chat to. He booked us in to get our photos done. We did book for 1 day but due to a sunburn on my daughters face I had to change the date and it was very easy and they were very accommodating to change the date. Our photographers were Melina and Bradly. I am still blown away at how amazing these two were, first they did the family photos, then Melina took the kids (because we know when parents are looking, kids get silly) and Bradly took the adults to start a video, then we switched. I wasn't expecting a video, but man oh man it was that added touch you didn't even realized you needed! now of course everyone least favorite part is going to look at the photos because you know your going to want to buy them all. they did offer a range of packages which we did settle on a mid range package that gave us some photos our video (which I'm still blown away by) and a photo book. Oh, and because my daughters face was still burnt, they edited all of the photos of her burn for me! Being Canadian the exchange kills us, so I did find the prices a bit high but that was mainly due to the poor Canadian dollar right now and the exchange rate! Now on to the food: All of the buffets are pretty much the same. Same food, different atmosphere. So just go to the one that is most convenient for you! For the ala carts we tried the two teppanyaki's, the steak house, the Mexican and the Spanish. The Mexican and the teppanyakis were amazing, the Spanish I wasn't a fan of, and the steak house the only thing I actually liked was the steak ( the white wine was warm, and the soup was cold) As for the pools: I noticed that the Caribe pool seems to be the "party" pool where all the young adults hung out, we started off at that pool but the people at that pool were there to party, so we spend most of our time at the Colonial pool which was the family pool because that is the pool that had the big waterpark for the kids. At the Caribe pool however Id like to give a shoutout to Teresa M, she was an amazing pool server. The days the kids were at the kids club we ventured up to the adults pool which is a hidden gem! The Beach: Down by the Palace there were sea turtles swimming right off the beach. There was also a lot of seaweed, but they did a good job of raking out swimming areas for people to swim Dolphins: we did swim with the dolphins, we went with the middle package that gave you a belly swim (you can negotiate). I was a bit hesitant at the beginning to do it, but glad I did. It was fun, the trainer that worked with Alex the dolphin was great. she answered all our questions and the kids had a blast finding out information on dolphins and touching there skin. Younger kids are aloud to swim with the dolphins on there parents back if they are a bit afraid. they took photos of us, but the photos were way overpriced, the photos were actually more expensive then the swim. Air Transat desk: My daughter was playing some games on my cell phone in the shuttle ride to the hotel which is about an hour, and put it in the cupholder on the side of the van. When we arrived at the resort we were so excited we hopped out the van and forget about the phone, when we realized the van was gone. Of course my first though was my phone is gone! I will not see it again. We went to the Air Transat desk and told them what had happened. They had made a few phone calls for us and sure enough in my disbelief they had found my phone and the driver would bring it back to the resort by end of day. the Air Transat desk called my room around 5:30 and told us they had my phone, they waited for us to run down at the end of his day to get it! Now for my biggest CON is a particular staff member named Jose. He worked at Strikers, the carousel, and the skating rink. For working in the kids areas where people are coming to spend there money he was absolutely horrible. I don't even really want to get in to it because I would be writing a whole book but he was the one person on the resort when I seen him I would actually walk away.

Sandos Caracol Nature Resort and Water Park: Great Resort to see nature and animals!!

My family loved all the animals!! The monkeys were active each morning and the coati's were always around. Iguana's each morning at the pool sunning themselves. They also have some rescued animals that the kids can feed. The pools were good but maybe a bit small for the number of guests. Our room was perfect! Loved the location near the small pool and waterpark. Beach is great but ocean is rocky so bring watershoes. We still went in the ocean and had a great time using the resorts boogie bo [... read more]ards and catching some waves! The Mexican buffet at breakfast is the best!! Quiet and great food, no line ups for the egg station and always lots of Guac! Los Lirios was a great dinner spot. Food isnt five star but there is lots of selection. The grounds were very different than any other resort we have been too.....has a jungle feel to it. We really liked it. Lots of different activities to do on site, so there is something for everyone. We had a great week at Sandos!

Barcelo Maya Palace: Not a 5 stars, not for couples.

We have been to many all inclusive such as DR, Mexico 4 times, Cuba, st-Lucia, Antigua, Hawaii etc... we have been to the barcelo maya caribe which is part of this barcelo palace resort. It is also part of 3 other barcelo but they cannot use the palace’s facility but if you are at the palace you can use all other resort as you wish. The good...beautiful resort and lots to do for families. Service was pretty good but not great, especially the lobby desk staff. The grounds are kept immacula [... read more]te and the a la crate restaurants are very good and this is where service shines above the rest of the resort.. The bad... kids, kids, kids. Nothing there for couples. This whole resort is catering to families. The few couples we seen there appeared a bit disappointed as you are surrounded with toddlers with temper tantrum throughout the day and night. Parents today don’t seem to understand how to raise kids. They take them to the pool at 7-8 am and by 5-6 pm, the kids are drained, tired and pissy. Then the parents want to go to a nice dinner but since they don’t Have babysitters, they take the kids to fancy dinners and then some even take them to the shows at 8:30-9:30 till 11 pm. At which point the kids are screaming, crying and you get the just. The buffet is the worst I have ever had. Mexico and can’t find any guacamole or salsa anywhere at this resort. Food was weird and mediocre at best. A la cartel are a different story. Great. The shows...what a farce. Don’t waste your time in there. Once you find a seat amongst all the strollers everywhere, you’ll be disappointed. The pools are nice and well maintained. The main one is huge. The one pool is adults only but only has 30 loungers so you gotta get there pretty early. I don’t understand how trip central and all the airlines can advertise this place as a 5 star. We’ve been to many 5 stars and not even close. The grounds are 4.5 at most and the food when you consider the buffet is not close to 5 stars. Maybe a 3-3.5. Rooms where musty and damp the whole week, they never replaced the fridge after 3 request as it did not cold anything. It takes a lot to make it to a 5 star rating and this place doesn’t have it in our opinion. If you are a family with kids, you’ll enjoy this place as there is a lot to do there but if you are a couple looking for some romantic all inclusive, this is not for you. Go somewhere else.

Barcelo Maya Grand Resort: Great vacation

This was a large resort but I never felt crowded as it has a very spacious feel and the grounds are immaculate and well designed. The beach was lots of fun jumping waves and seeing fish and there is snorkeling off the beach closer to the palace section. There were a few days with seaweed problems due to windy weather but it was no big deal. The buffets had a large variety of food and the beach grills had great lunches. The a la cartes were great especially the Italian and the Kyoto. I loved  [... read more]how large the pools were. We went to the Michael Jackson show and it was just OK. There is lots to do here or you can just relax. Very clean and beautiful resort!

Grand Decameron Complex Bucerias Trademark: Love ❤️ Mexico

Everything was great. It wasn’t 5* but was a great place vacation. Our 2nd trip here! We will be back for another holiday here very soon. The staff make sure you are safe and very happy. See you soon.

Barcelo Maya Palace: Great resort

Haley from trip central was amazing, very professional and super pleasant! She was so helpful to book a great trip! She is the best!!! The hotel had Great food and service! The rooms are nice with great cleaning service. This is a very big resort so there is a lot of Walking but the grounds are impeccable. There is a lot of activities to do for all ages!

Moon Palace Cancun: Moon Palace Cancun did not disappoint!

Wonderful Family Vacation! We stayed at the Moon Palace Sunrise section from April 16-April 23, 2019. It was an awesome experience. Beautiful resort- well kept, clean and stunning grounds. The food does not disappoint! Loved the breakfast Buffet, Gondola (yummy Italian restaurant -ask fro Mario -best waiter) and Momo (Japanese cuisine). There's so many places to eat! The resort is huge but we stayed mainly by the Sunrise section. Great pools, kids section is cute and the swim-up bar service wa [... read more]s fast and drinks were delicious. We stayed in the Sombrero building which is the furthest from the lobby-it's about a 5-7 mins walk. If you prefer not to walk, they have golf cart shuttles all over the resort and to the other sections Nizuc (we went there as well) and The Grand. There is plenty to do on the resort but the highlight for our kids was the arcade (Wired Lounge). Awesome fun when you have kids aged 9 and 13. The hubby and I really enjoyed it too as it is for all ages. My daughter and I also got manicures and pedicures - staff is great, especially Magdelena and Rita. Overall, had a fabulous time and would go back. Thanks for the great service and food Moon Palace!!

Grand Sunset Princess: Another great visit!

Just like all the previous times we've been at the Grand Sunset Princess, it was perfect! The beach was full of seaweed the first few days but towards the end of the week was all cleaned up. No complaints at all.

Grand Decameron Complex Bucerias Trademark: Nice resort!

>The complex offered many daytime & nigh time activities >Rooms and grounds very clean & well kept >All staff were very friendly, courteous and professional >Food was acceptable and offered a variety of choices >Staff handled problems quickly & efficiently (lost prescription glasses) >Rooms NEED fridges & coffee makers >Having to line up by 8am for restaurant reservations was not good when on holidays!! >Should have a building and room choice (other than just beachfront!) when initially  [... read more]making reservations. We had a beachfront room on ground floor but could not see the ocean!! Could not change floors as complex was full.

Royalton Riviera Cancun Resort and Spa: Great resort

The hotel was very nice. The grounds/surroundings were very Royaltonesque - lots of concrete but done very well. We traveled with two kids and they loved the splash pool. The food was amazing with tons of variety. The rooms were spacious and clean. We had an issue with the fan and a/c and both were addressed immediately. The beach was swamped with seaweed - not that this was a problem of the hotel in particular as they diligently tried to clear it every day. The problem was the whole coast of Ca [... read more]ncun was swamped with seaweed. Lastly, our check in was a little chaotic but at least that was over with on the first day.

Barcelo Maya Grand Resort: Always happy to return to this gem!

Our 3rd visit and it keeps improving. * the grounds are beautiful and even the buffet had fantastic features ie. the back wall ceramic tilework. Worth a close look, in both buffets. * the beach is vast and beautiful. A rare resort where you don't see cigarette butts or straws in the sand. *the food selection was great and as we love mexican food we were happy. Nopales at the buffet. *the room was kept very clean. *the staff was outstanding. Always ready to help. I seriously don't know  [... read more]why there are negative reviews. The only peeve is that the last 2 times, after finding a space on the beach with nice resort music, we had to listen to other people's music as well. The same happened at the pool.