El Dorado Seaside Palms: Very nice resort overall

This is what I found positive about this resort: The grounds are very well maintained, everything has been recently renovated, and is in perfect condition. Customer service is excellent—the staff is very friendly and helpful. The rooms are a bit outdated by design, but they have been recently renovated and are very clean. The linens and towels are fresh, and there are enough beach towels available. Cons: The food selection at the buffets is poor and does not meet the standards of a 5-star h [... read more]otel. Also, the beach had a lot of seaweed and was not cleaned daily. During our 10-day stay, the beach was not cleaned for three days in a row (August 9 to August 12) making it impossible for guests to swim.

Bahia Principe Escape Sian Ka'an: Wonderful Time

I went to this hotel in June 2025 for a quick long weekend trip, and wished I could stay longer. The adults only atmosphere was good if you're interested in relaxing quietly, and doing simple activities like morning yoga, salsa lessons by the pool, or silent disco at night. The staff were all very friendly and attentive to the needs of the guests. I found the hotel to be clean, comfortable, and well air conditioned. I also want to give a shout out to Deysi and Berenice, who provided massages to  [... read more]my friend and I. The food at the buffet was good, but the restaurants were even better. The golf cart shuttles were also very punctual. I'd definitely return to this resort.

Platinum Yucatan Princess: Super Relaxing Solo Travel!

As a solo-female-traveller I had such a fantastic time at the Platinum Yucatan Princess. The swim-out facing the nature preserve area was pure bliss. Big thank you to Tracey at Trip Central for making booking easy peasy!

Catalonia Royal Tulum: Fantastic vacation

We loved our vacation. The food, room and staff were amazing. This was my second visit to the Catalonia Royal Tulum and it was as great as the first time. We upgraded to Privilege because of Beloved and other perks and it did not disappoint. I will booking this resort again very soon.

Catalonia Royal Tulum: Amazing Eco Resort

We were very happy with this resort. We especially liked the size. We felt the resort was exceptionally clean. The staff are very friendly and professional. We liked that the resort was eco friendly. The food was good and they provided Gluten Free options.

Grand Riviera Princess: Not Recomended

I am writing to express my deep dissatisfaction with the quality of service and conditions during my recent stay at your resort. What was meant to be a relaxing and enjoyable vacation turned into a frustrating experience marked by numerous issues and service failures. To begin with, upon arrival, we were made to wait over four hours for our room to be ready. Once we finally got access, we encountered the following problems: The air conditioning was not working and required a technician to  [... read more]replace the compressor. The mini fridge was not cooling and had to be replaced. The safe was not functional and required setup by a technician. The TV did not work at all, but due to the growing frustration, I chose not to pursue yet another repair. The jacuzzi was in an appalling state—unclean with hair inside and yellowish water outlets, clearly indicating it had not been properly cleaned or maintained. The room itself was not cleaned to acceptable standards, and daily housekeeping only did the bare minimum. We had to follow up daily just to get basic tasks completed. There were ants and flies in the room, and we were bitten at night despite being covered under sheets. To make matters worse, your representative never showed up the following day as promised. No explanation or replacement was provided. This caused us to miss out on planned excursions, including swimming with the dolphins and a trip to the pyramids. We were unable to book through an official channel and found independent vendors on the property offering the same excursions at suspiciously varied prices, which raised concerns about safety and legitimacy. As a result, we decided to stay in the resort and missed out on experiences we had been looking forward to. These issues represent a serious failure in service delivery, guest support, and facility maintenance. The stay was far from what was promised or expected.

Royalton Riviera Cancun Resort and Spa: Royalton riviera cancun

Everything was great, the room, staff, service. Perhaps they could have a smoking section by the pools. You could smell the smoke from a few guests smoking by the pool. I would go again if there is very little or no seaweed. We like swimming in the ocean and we were not able to this time. The water was brown. The pools were great,and we enjoyed them.

Catalonia Royal Tulum: Great vacation

Excelent resort, clean, nice people, we had a great time, I would come again. Thanks to everyone who made our stay great, Angeles from the buffet thank you! I would recomand this resort a lot of fun for young people!

Secrets Akumal Riviera Maya: Outstanding resort and staff

The staff were all so happy to help with anything you needed and were so welcoming. Very nice resort and well worth the stay! Our room was always clean and the food is outstanding! Will definitely be coming back.

Grand Sunset Princess: No beach, half under construction, mosquito filled room

Really disappointed with this resort. Mostly because we were not told by tripcentral agent ahead of time that half the resort was under major construction, and the beach reeked. You had one job... Drilling, concrete hammering, heavy equipment metres from the pools and our room ALL DAY is not my idea of a relaxing vacation. The beach was red flagged every day, as it was unsafe due to the seaweed (major piles of it on shore) and extremely strong sewage smell coming from it rotting all day in th [... read more]e sun. Couldn't even lay on the beach without getting nauseous. Our room was filled with mosquitoes and the hotel would not let us move rooms, instead they sprayed the room with some Mexican chemical which reduced them, but did not remove them all, or stop them from coming back. Our swim up room was a dead end due to the construction and couldn't swim to any pool bar. The a la carte restaurants were always in the snack riviera restaurant which is a very poor looking place. Surprisingly the food was excellent tasting everytime we ate. Service by the staff (except front desk) was very good.

Sandos Caracol Nature Resort and Water Park: Tons of fun & great food

I was slightly skeptical going in, but I'm glad we chose this place. The hotel, amenities, and facilities are good. The restaurants are very good. Staff was friendly. It's a perfect resort for a young family - the kids will love the water park, theater shows, beach, pools, and of course, the variety of animals that we don't see in Canada. I definitely would go back again.

Sandos Caracol Nature Resort and Water Park: Nice Resort to commune with nature with lots of animals and green spaces

We enjoyed out vacation , 2 adults and 2 children. There are several cenotes but only 1 you are allowed to swim in, and it has to be with life jackets during the open hours. They really could use a couple more pools. The main pool was a little cloudy and very hot. Tortuga pool was very clean and had some shaded areas so is the best choice. The adult only areas are great but if you have kids you wont be using those. The service was very good. Most of the staff is very friendly and helpful. Fo [... read more]od - Was good, but not great. The only a la carte restaurant we liked was the brazillian one. That was great but the others were just OK. Maybe the chef was having a bad day, but we didnt really enjoy the other restaurants we tried. The buffet is open very long hours , and the taco/pizza place in the center, el nido is open long hours as well so no realy trouble getting food at any time. The beach was great. we were there during the seaweed rotting season, mid july... Normally the beackes here would be a disaster with rotting seaweed but they made a breakwater of stones that blocked most of it and they cleaned it every morning. We used it many days and it was great. nice temp, good sand and pretty clean water. The kids club is great if you have young ones. they did a great job. The resort shops have reasonable prices for most things.... In playa carmen you will pay more at 5th avenue. Maybe you can find better deals off the beaten path but we found the store in the resort was the most reasonable of any we saw. There are lots of animals around which we thought was great for us. we saw lots of monkeys, coati, racoons, and some other ones. Riding the segueways around the resort was fun and they are pretty cheap at 25$ for half hour. The staff there were great, friendly and helpful.

Catalonia Royal Tulum: Catalonia Royal Tulum

Grounds were exactly as we remembered them over 15 years ago, beautiful Service was good, best in the dining areas Entertainment service catered mostly to the younger crowd Disappointed they replaced the Spanish restaurant with an Asian one but overall was good Overall we had a very relaxing time and would definitely go back in the future

El Dorado Royale: Amazing Resort

All staff are very kind and the public area is well maintained. The hotel room was clean and nice, and the food was great. The pool was beautiful but sandy beach was just ok. It was inconvenient because the shuttle bus from the hotel to airport was delayed.

Secrets Tulum Resort and Beach Club: Amazing Resort

The hotel is fairly new with a jungle theme. It’s very beautiful however lots of walking to get to your room, lobby and restaurants. The food and room service is amazing, the rooms are clean and spacious. The staff are very friendly and polite. Each night there is entertainment to keep you entertained. Only problem is the beach is 15 minutes away from the hotel and lots of mosquitoes so bring a bug spray. Otherwise. I had a great time.

Grand Sirenis Mayan Beach: Great Resort Grand Sirenis Cancun

This hotel is amazing and we love out stay there. The staff are great, food was good and ambience is superb. We loved staying there, The room services was excellent. Can't complain at all. We had a super vaccation. Thanks to Trip central Wendy and team and the hotel staff.

Grand Sunset Princess: Worse experience we've ever had

It's hard to find the words to describe the horrible experience we had. Our rooms were dirty and not even the rooms we booked. They also weren't togther the jacuzzi outside was not usable and disgusting. We also got covered in bed bug bites the first day. Has to find a doctor for cream. The room service just came and made the bed they didn't clean anything or change the sheets. The food trying to book a dinner was impossible the app didn't work and there was never any room. The workers were ver [... read more]y rude and slow. We had no clue for or travelling commute from the hotel to airport there was no notice or anything they didn't take us and we had to pay $125 US for a taxi to get to our flight. We were beyond disappointed especially with the money we spent extra to go this resort that was recommended to us. It was the worst place and experience we have ever had with an all inclusive.

Barcelo Maya Tropical: Amazing resort!!!

beautiful property! great amenities! Food was awesome! Rooms were adequate. We are Seniors and would have very much appreciated shuttles to the pools buffets etc. But was managable! Only complaint and its a very small one-the pool water was way too warm and would have welcomed an infusion of cold water to the pool waters. was a bathtub! Beaches are beautiful and the staff at the Barcelo were so awesome!

Valentin Imperial Riviera Maya: Incredible experience!

This is my second time at the Valentin. I was there about 15 years ago and the experience was even better than I remembered. The food and service were exceptional. Special thanks to Michelle, Adolfo and Oscar in the fine dining restaurants. Virginia and Amado were incredibly attentive as pool/bar staff. We couldn't have asked for a better stay, weather and atmosphere. The resort was only 40% full due to the time of the year and personally, I enjoyed the quieter environment. Hope to be back much  [... read more]sooner than 15 years! Thanks Valentin for a perfect week.

Paradisus Playa del Carmen: No beach! Too much that’s not included!

Clean. Good service. Modern design. Food was just ok. Way too many items on menus are for extra charge! Too many areas, pools, restaurants, are off limits for families. Nicer areas were for adults only. Beach completely off limits and no one told us this until we showed up!!! After many attempts with the staff to even organize a one day trip to a nicer area of the beach, we were denied. A sister resort had access to a clean beach, taking some of the guests there even for the day should have been [... read more] done. At the very least we should have been told about the beach situation. This was a beach resort vacation with not beach!!!