Starfish Cayo Guillermo: Awsome hotel

Amasing hotel room and service was gréât pool is hot and service for réservation. Is perfect food and drink are good tanks for all my plaeser to Anjoy tuant think merci beaucoup pour le service les chambre et l hôtel parfait service pour la réservation

Starfish Cayo Guillermo: Thumbs up!

Thanks Karol. You were a total star throughout the entire process and ALL my questions. This was my third trip to this hotel since May 2019. New management have really improved the place. All buildings have been painted, foods better. Animation team are outstanding. Amazing people.

Valentin Perla Blanca: Needs Some Work on Ameneties

I want to start by saying that the resort staff are a 10 out of 10, they were fantastic to speak to and get service. This said, I do have some negative things that occurred during our stay Jan 10-17; we had our water turned off nightly in our room and the last 2 nights had our toilet water turned off. There was no soap in the public toilets and the hand dryer was only working in the main lobby ladies washroom. We encountered no toilet paper in the public toilets, but twice had it in the main l [... read more]obby washroom. We came prepared and brought our own, but what about those that are not aware of this inconvenience? The beach was beautiful and there was someone there helping to place our loungers for us, which was very much appreciated. The pool and main lobby area was two of the best places I've seen in hotels anywhere. The multi-level pools were awesome, something for everyone which included shade areas with trees and wooden shade structures. We only saw the towel guy one day and he was opened for about 2 hours. The bartenders were knowledgeable and made the drinks as you wanted them i.e. more or less rum. There was a problem with ripped balcony screens in the room which caused a frog and gecko to be in our room at night...caught and released outside by us...ugh. There were black spots on our décor cushions and the bed pillows smelled terrible (mildew). The bus ride to the hotel and back to the airport were good, water and beer could be purchased but be prepared as there are no washrooms on the bus, but he will stop to allow passengers to go into the bush as needed. The food was edible, the last few days was terrible with limited choices and very long lineups for food. We attended the specialty restaurants 4 times and was very disappointed every time i.e. food overcooked and salty, charred hot dog buns for bread in the French Restaurant, no white wine at all in the resort (unless you want to pay $$ for it). We did hear on the last day that there was a fuel shortage in Cuba and that there were limited transportation trucks delivering food. The outdoor lighting at night was hard to see, I would suggest bringing a flashlight as some lightbulbs are out. Some of the lights in the room are also needing replaced. One of the disability bathrooms were screwed shut and the other one had a floor to ceiling window beside the toilet...no privacy in that one. There are long lineups for exchanging money and each transaction took quite a long time. The main lobby entertainment was very very good and could be loud at times but worth it. Overall.... I would not stay in this resort unless they have the food/fuel situation rectified. It appears that other hotels had great food i.e. hamburgers, pizza...we had it on the menu but not available to order. As I said in the beginning....great service staff.....

Hotel Playa Coco: Decent Resort

This was a quick get away for 2 friends who needed a break from husbands and kids ;). We got the week away for under $750 - so bear that in mind. If you're looking for a 5* resort with lots of amenities and gourmet food - look elsewhere. But! If you're looking for a small resort with an AMAZING beach, cold drinks, decent food (the best we've had in Cuba) and with easy access to pools, restaurants, etc. then this is the resort for you. It is very quiet and a good place to relax and unwind.  [... read more] The Cuban people are what make this resort from the ladies working in the lobby, to the bartenders (Julio), to the gardeners (Luis) to (Jorge) who looked after us at the buffet. We had an issue with our patio door (ground floor room) and maintenance came right away and fixed it. My only complaint would be that the swim up bar never had a bartender tending to it. Not a big deal but may have added a little to the atmosphere.

Paradisus Princesa Del Mar: Very Beautiful Resort

Overall pretty impressed with the resort. The grounds where maintained well, staff was very friendly. However the buffet was somewhat bare, stick to the a la carte restaurants if you can book them the line up was always super long.

Aston Costa Verde Beach Resort: Great family friendly resort

This is our 2nd time there, the grounds are nice, staff is great. The restaurants were good and clean. Would definitely recommend. The beach is one if the nicest beaches I've been to in Cuba, Pasquera beach, sand is amazing, snorkeling right off the beach. Do need water shoes in some areas because of the coral. Great water activities, paddle boat, catamarans, kayaking.

Club Amigo Ancon: Ok resort

I’ve been to cuba over 40x’s and this hotel is an average run down Cuban hotel. The rooms were clean that’s all I really care about. The beach is amazing, the food is a different story lol but that’s Cuba, they try with what they have. The problem I have is with some of the staff, the look right at you and walk right on by and laugh and talk with other staff.....I stood at the snack bar one day for 20 min and then just walked away. The 24hr snack bar never had what they said they would b [... read more]ut again that’s Cuba. Would I return to the hotel? Yes If I got a really really cheap deal and I would just go more prepared with snacks so I wouldn’t have to stand around for nothing. In all I had an awesome time and the weather was great!

Sol Palmeras: Sol Palmeras Cuba

Grounds,beach,pool area and rooms all very good. Room attendant (male) did a very good job. The woman booking specialty restaurants was useless, she kept telling us the restaurants were full but when we went to the international there were only 4 tables being used. We could not get a table at the Italian, so one night I talked to the maitre d and he gave us a table. We had the best meal there. We tried to get a booking for the Tuesday night before we left and the woman said it was closed. We wer [... read more]e sitting in the lobby having a drink and the restaurant was open and people were going in. The drinks were different every time you got one (different mixers) they were not up to par.

Gran Muthu Cayo Santa Maria: The best!

The resort was clean rooms were comfortable the food was plentiful and tasty. But the real hidden gem is the staff. They go over and above to make your stay the best! Here is just a few of the amazing staff Animation team Pedro Ariel Adrian Pupy Jamilah Bar staff Caesar Remberto Adis Leivys Yulier from the pool bar! Yudenir Dayana Yulier Reiniel Customer service Miguel Leidys Food and beverage boss Eduardo Entertainment boss Girlaldo Yandrey You will no [... read more]t regret choosing this resort new management is making wonderful changes!

Gran Muthu Cayo Santa Maria: Great

Our hotel need some TLC...but this will happen with new management. This is my 4th time there and the Cuban people are amazing at this resort!!!! The food was good! We will definitely go back next year !!!!!!!

Sanctuary at Grand Memories Santa Maria: Beautiful Beach

Resort as a whole very nice but Sanctuary in need of sprucing up. Dining area outdoor patios blocked off and outdoor furniture needs to be replaced. Room doors have large gaps, noisy at night, locks don’t work properly, phone never worked. No fault of the people who work there who are trying their best but the owners should do something.

Gran Muthu Imperial: Beautiful Resort!

I have been to Cuba many times and know what to expect but this resort really surprised me. I was impressed from the moment I walked through the lobby, it was breathtaking. The vibe is very high end, breezy casual and super cozy with massive lounge chairs spread out the lobby with a clear picturesque view of the ocean. This would be my favourite spot for the next week to come. Mid- January, mild overcast but mostly sunny, the waters were too rough to get in and pretty chilly but the beach was st [... read more]ill lovely and the pools did the job. There was a lot of wind, windy every day all day but it kept the bugs away so I was happy about that. The resort was not at capacity but the sister resort next door was so if you needed more action it was a 2 min. walk away. We were situated in building 9, ground floor with a walk out looking at the ocean, right next to the infinity pool and 24 snack bar, It was perfect. The rooms were very clean, bright and airy. I packed a candle with a light beach scent which did a fantastic job giving the room a little freshness. (I highly recommend this) we had a king bed which was comfy enough. There is 1 main buffet which is simple but does the job, I was able to have great meals every time. There were days I was quite impressed with the food selection, fresh seafood, delicious simmered pork and very flavourful chicken pollo. I was pleased to find manchego cheese, buttery prosciutto and fresh breads, 1 night there was even a Parm Reggiano cheese wheel! there are also 3 ala carte restaurants which have the same food portioned smaller but a more formal atmosphere so worth it to have a more intimate romantic setting. I would also highly recommend enjoying the coffee specials in the main lobby, I had at least 3 cappuccinos daily! (stayed away from regular coffee in the buffet hall). The staff was friendly and helpful, the crowd was a good mix of ages and pretty classy, no drunken whinos stumbling around (we did notice this at other resorts) basically, we loved this place and would highly recommend this adult resort. I also heard people loved the sister family resort. When I was booking my vacation I was debating with between Gran Mathu or the Pullman (went to the Pullman for the day to compare) and was sooooo happy I choose the Gran Mathu Imperial. The only thing that I would say was a minus is the resort beach is quite small but satisfactory and there is access to the sister resort beach. The resort also offers day trips to Pillar beach which is highly recommended- get the lobster and shrimp lunch package ** definitely coming back to this resort !

Paradisus Varadero: Beautiful resort

The resort is very good but the food is not great especially the alacarte restaurants..half of the time they did not have the dishes mentioned in the menu .. the service is great , people are really nice and helpful.. loved their entertainment team.. kept us busy the whole day including evening.. really liked the kids club as well.. the staff is really nice ..

Hotel Roc Casa del Mar: Very amazing time

Had a great time very relaxing and also the food was ok not the best but it was still a nice time around the people where very nice and the beach was very beautiful we have stay for a week and the shows were super amazing and it was very nice to be in the sun it was amazing

Iberostar Origin Laguna Azul: Beautiful beach, terrible food!

I spent 5 nights at Laguna Azul. The staff were extremely friendly, the a/c was icy cold, and the beach was beautiful. The food however was nearly inedible. But I hear par for the course for Cuba...

Paradisus Princesa Del Mar: Good resort

Need some tlc, corridor was dark at night twice, first day without hot water. Otherwise great service, very friendly people! Very nice shows at night. Food was too salty, needs at least 30-40 minutes to book a la carte dinner

Sol Cayo Coco: Good value, but underwhelming

Lovely staff, rooms are average and have a fridge which is nice but bed is a little uncomfortable. Food is severely lacking and repetitive and disappointing BUT not gross and I never got sick. Pool is good and beach is nice. Day trips are meh. For value, it’s a good resort.

Sol Cayo Coco: Overall a good vacation but training lacking in kitchen

Wonderful Beach, Pool very good for different ages Site of hotel wonderful, Good attitudes from all categories of personnel, Rooms clean -comfortable, Dining Room well-decorated pleasant furnishing Quality of food ok but chefs lack cooking skills & require improvement. Air transat flight was supposed to leave at 3:50 pm and arrive Montreal 7:30 pm. No advice from anyone as to cause of delay no agent at hotel from Hola. Our flight left at 11 pm with arrival at 3 am .Customs &Baggage took almos [... read more]t one hour to receive ! Quite a day We received boarding passes by e mail but no information from anyone except a notice posted by hotel ! incredible treatment probably because passengers had no alternatives & had already paid. Not acceptable treatment !

Sanctuary at Grand Memories Santa Maria: great location

beautiful grounds... terrific gardens everywhere! lots of good food choices, beautiful beaches. all staff was consistently cheerful, efficient, and anxious to be of service, especially our butler, isabel. i would gladly return there. the only complaint i have is communication ... when i called several times ahead of time with a question, the phone was never answered. also when i sent an email to the contact person shown on their website, there was no response. it would be good if some gluten-fre [... read more]e bread was available, as lots of people have a gluten allergy/intolerance.

Melia Jardines del Rey: Resort has gone down

The food was HORRIBLE at this resort, much worse than when I went two years ago. Shower was not working for three days, toilet in room took 24 hours until fixed. Pools were nice, but could use to be cleaned more frequently. Couldn’t get anything put pop, wine, beer or water in restaurants. Al le carte restaurants didn’t have everything on the menu available, every one I attended. Lifeguards were drinking booze and smoking while on duty. Had to move and get chairs off stacks by myself at the  [... read more]pool. Sunwing stewardess screamed on the plane to me and fellow passengers. Threatened me and belittled passengers. Our human rights were violated.