Iberostar Waves Quetzal: Good Resort

When we arrived at the hotel our room was not ready yet....this was at 2:30pm. They asked us to come back at 3pm to check in as our room would be ready. We went back to check into our room and it wasn't ready until 3:45. While we were waiting for our room to be ready we booked our 3 a la carte dinners. They said they would squeeze us in as they were booked solid. Upon arriving at each of our a la carte meals the restaurants were 3/4 empty. I don't understand why they made a big deal about bo [... read more]oking these a la cartes when there was lots of room to fit us in. The Mexican and Steakhouse were very disappointing. The Mexican restaurant didn't have many selections and the Steakhouse overcooked the steak. The entertainment was good but way too late for kids. The entertainment started at 9:30pm and ended between 10:30pm and 11pm. It was pouring rain out and all rooms were suppose to have an umbrella in the closet. We did not have one and we requested one from the front desk and never received one. We scheduled a pick up the night before we were to leave with the bell boy for 8:45am the next morning. No one showed to pick us up and nobody answered the phone when we called. We ended up having to walk our luggage to the front. On a positive note the buffets were fantastic. The waiters were very friendly and made sure we had everything we needed. The bartenders were great with our kids who loved ordering different drinks. The entertainment staff was fantastic as well. We enjoyed the shows and events that they put on throughout the day. The resort was very clean. Our room was cleaned daily and the fridge was always refilled. There was lots of wildlife which was a big hit with our kids. The wifi was good as well.

Allegro Cozumel: Amazing resort

This was one of the best family vacations we have had. The recreation staff was excellent none stop fun.... all staff was very friendly the resort was always clean. Food was great! I can’t say enough about this resort it’s a must stay for anyone. Thank you allergro Cozumel we will be back for sure !

Sandos Cancun: Ok, resort

I did not particularly like this resort, really small and not much to offer. Service was good because we were constantly tipping. It is something that we like to do, we don’t mind spending money on tips. Pools water was really cold, hardly saw anyone swimming. Staff was really nice, except for the young lady who check us in on the first day, extremely rude. Entertainment team worked really hard to keep everyone happy. I would not return to this resort again.

Tropicana Hotel: Great location

The hotel is sort of need a bit of freshen up, they have a newer addition adjacent to the original building which is nicely appointed. The beach is nice with enough beach chairs and lounge chairs for everyone. The location is excellent as it is in the Zona Romantica rather than in the Hotel strip like Florida, it is within walking distance to everywhere in downtown Puerto Vallarta. Restaurants and Street Eats everywhere. Overall, it is good value for the price I paid, I enjoyed my stay there and [... read more] I probably will return.

Bahia Principe Escape Sian Ka'an: Great Spot

Bahia Sian Ka’an is a very quiet corner of the much larger Bahia Principe Riveria Maya resort. A spot to relax. Great pool with pool side bar service. Activities optional. Great food and a jungle location.

Sandos Playacar Beach Resort: Mostly Great just needs a little work

Just returned from a week at Sandos Playacar we did the select club (adults only) The entire hotel grounds are beautiful. Every staff member we spoke with was helpful and always asking if they could do anything else for you. My reviews tend to be long so I’ll try to break it down so you can just skip to what you’re looking for. Check in- Was faster and easier than at any other resort I’ve been to. Walked in got handed a drink the woman at the counter finished with the couple in front of u [... read more]s asked our names and if we wanted a stronger drink! She ordered us 2 Margarita’s and someone brought them over from the bar she put our bracelets (*room key is on your bracelet and is a great idea I never had to worry about carrying a room key or losing it LOVED THIS) on and introduced us to a guy that was there for the upsell. We actually agreed to go on the “elite upsell tour” and were promised 2 50 minute massages. Did the tour the next morning it’s 90 mins the first 30 you just eat breakfast with the lady and talk then we were shown the construction and new area on the beach and the elite haciendas we came back and sat down to talk $. We told them it wasn’t for us at this time and they weren’t pushy at all she calls the manager over he offers another smaller package and we said no and they gave us our vouchers for massage. This wasn’t an unpleasant experience at all it was actually nice to walk the grounds with her because she showed us stuff we probably wouldn’t have found on our own and what we had access to and what we didn’t. The voucher said 2 relaxing massages and you could upgrade them if you wanted I thought they would be pathetic lightly rubbing massages and they weren’t at all they were amazing massages right on the beach very much like I get from my RMT at home it was absolutely worth our time to do this. Beach - amazing huge white sand beach in the select club area with lots of seating maybe not all had shade but the sun moves and lots of people just moved their seats either in or out of the sun. The select club never seemed to have much for "entertainment" The days we were there they had darts for about 30 mins, a stretching class and a very small very inactive dance thing going on. We went over to the family section of the beach a couple of times thinking maybe that's where the entertainment was but everything is like island time and if it says 11am they didn't start setting up until 11:30 or 11:45 and did it very slowly still no music or high energy anything. Pools - The adult pool is BORING if you are looking for a very quiet relaxing vacation you'll love it it's just not for us. There is never any music being played the only "entertainment" there was bingo or water aerobics. There is a small shallow pool with a ping pong table in it that was fun and a pool with a volleyball net that's never used they seem to use that pool for scuba lessons. Also it doesn't have a swim up bar. The pool in the family section (old adult section) is where it’s at. There is a swim up bar and tons of seating didn’t matter what time we got there we could always get chairs. People here were having way more fun volleyball was always being played some people had their own speakers and at the far end away from the bar is a shallow pool where most of the little kids played. The New Area - We went over here looking for entertainment and found that beach has a shortage of seating especially with any kind of shade. The pools over here are the elite "black bracelet" the kids water park and another pool with a swim up bar. It was crammed over here and unless you do the 6am towel on chair thing you probably weren't getting one because there wasn't many. They do serve a lunch here but they didn't cook hotdogs or hamburgers unless they were ordered so you had to wait but they had ribs and chicken cooking the whole time it was just weird and caused a jam up of kids waiting for burgers or dogs for 15 mins. A La Cartes – We tried the Brazilian, the steakhouse and the Asian. All were amazing! Not sure why people complained about waiting we were told the one night the Asian would be an hour wait there is a bar upstairs you can go have a drink at and wait we decided to just try another because it was already almost 8 and come back at 6 the next night. We walked around the corner to the Brazilian and walked right in we were served by Carlos for the night and he was Amazing! The steakhouse we went around 7:30 and got right in. The Asian seems to be the busy one that you want to go at 6 and sign in when we went back the next night and were sent right in. Dress code is very weird A family ahead of us at the Asian the man was told he couldn’t wear his sandals in they were almost like Birkenstocks and nice looking my boyfriend was allowed to wear his because they had a back strap??? Basically no dress code for women but men couldn’t wear thong sandals. They could however be in t-shirts and backwards hats with running shoes on. Which I really don’t care they’re on vacation too but to make men run back to their rooms to get running shoes on or strapped sandals didn’t make any sense. This also seemed to be the only restaurant that enforced any kind of dress code. Buffets – Were great with lots of food choices. Breakfast was awesome and never any shortage of bacon like I’ve seen at other resorts. Food wasn’t always as hot as I like it but that was the only downfall you could always just wait until they refilled something you wanted it happened often. Cupcake Café and Burrito Place – I don’t drink coffee but my boyfriend went every morning and loved it there were lots of choices and the girls working there were always very sweet and worked fast when it was busy. The cupcakes were delicious as well. The Burrito Place I can’t remember the name of but it’s right next door was amazing we ate lunch and late snacks there a few different days!!! Staff and food was awesome here Bars – The beach/pool bar in the select area could use more staff they were always getting slammed and people lining up. The premium bars in the meeting place and main lobby were excellent big shout out to Rodrigo at the meeting place premium bar for making the most delicious Miami Vice’s ever and lots of them! Rooms –This was a downfall for me. The select club rooms are in a great area close to the beach but they need some work. No lamps on the nightstands and only 1 plug beside the bed and one in the bathroom (these aren’t double outlets it’s literally 1 I had read this in a review and brought one of those plugs that turns 2 into 6 but couldn’t use it so bring a power bar). The nightstands are also solid so no drawers there are only 3 small drawers on the table with the TV. There is a coffee maker there also that you would have to move to an outlet to use. It really just takes up space as I didn’t meet anyone that used it because of the Cupcake café they could go to. Housekeeping was a little lacking and typically cleans like a teenager basically if they don’t think mom would see it they skip it. There was a bottle of champagne in an ice bucket and a plate with 2 chocolate covered strawberries wrapped in saran wrap that we didn’t eat or drink. The plate sat there for 5 days with the fruit rotting. Mirrors were never wiped down and had splatters from people brushing their teeth from before us that were still there when we left. Counters weren’t always wiped. I think the housekeeping has too many rooms each and that’s why they don’t have time to do everything properly. The fridge was supposed to be restocked every 2 days but was only once during the week. I just asked the guy at the premium bar for a can of sprite every day and put it in myself. People that complain about the walk. It’s literally 5 mins from the beach to the family pool area past the reception. We took the trolley twice. Once because they stopped and picked us up on our walk because it started raining. They run multiple trolley’s back and forth all day so I don’t understand what people’s problem is with this. The walk is beautiful with lots to look at I stopped every day and visited the Donkey. And right outside our balcony one day was a bunch of monkeys we counted 9 come in from the side and then realized more were coming from the roof right above our balcony along the walk you could hear them and if you looked you could find them hanging in the trees. All in all because of the lack of more lively entertainment (games, sports, music etc.) this probably isn’t the resort for us at least until everything is finished. I would very much consider Sandos again when looking for future vacations.

Riu Palace Baja California: A good vacation

Just came home after a 12 day vacation at this resort. Overall we were very happy with the resort. It is extremely clean. They are cleaning all the time and picking up any trash etc. You can tell the staff really care about the guests. They are always trying to accommodate any requests that you have. The rooms were very spacious and cleaned perfectly every day. We loved the bars and look out area on the second floor. It was such an amazing view. Carlos the bar manager took very good car [... read more]e of us as well as Carlos at the Gold bar. Also server in the seating area I think his name was Jose. At the morning buffet, Suzanna looked after us and always made a table for us as there were 6 of us travelling together. She also worked at night at Krystal. Thank you so much Suzanna. I also want to thank Jimenez, Rivera, Luis and Ramon at the Indian restaurant. They were all so nice and looked after all our needs. I am not a fan of indian but my group loves it so we went there 3 times. They helped to accommodate my food order so I had something to eat They were extremely happy and we had an awesome night each time we visited. Overall we were very happy with the resort. I think there are still a few kinks to iron out at the restaurants as a new resort but you can tell they are trying really hard to make everyone happy. On a side note, it was so hard to watch when people were abusing the staff due to wait times at the restaurants and service. These employees are working their butts off to make us happy. You are on vacation and no one deserves to be treated the way some of the guests were treating the staff. Everyone should be grateful to have the opportunity to travel and relax. The staff are working to the best of their ability which we thought was amazing. Thanks to everyone that makes this resort a good destination to stay. This is our second vacation at the RUI, first one at Santa Fe several years ago. I would recommend this resort for the price point, cleanliness and the amazing staff that are there to serve you.

Valentin Imperial Riviera Maya: Valentin Imperial

We just returned from the Valentin Imperial and have nothing but positive comments. The grounds were spectacular. So much greenery and was very clean. The food was excellent. We really liked the music that played throughout the grounds. We particularly like the buffet down by the beach. It was so nice to hear the waves and feel the ocean breezes. The weather couldn't have been better, and it wasn't really busy so getting into the a la cartes was no problem at all. Staff were very friendl [... read more]y and spoke English quite well. This is a resort that we would definately come back to and recommend to our family and friends. A very enjoyable and relaxing vacation

Golden Parnassus Resort & Spa: Everything we needed!

This hotel was great in every aspect. The service was friendly and prompt, the food was plentiful and tasty, and the beach is a true gem. I appreciated the smaller size of the hotel because that allowed for more focus on each guest, we felt taken care of. We had a few hiccups with our room and the front desk staff helped us right away, it was a memorable trip.

Riu Dunamar: Great experience

Me and my girlfriend went on this trip both first time at an all inclusive resort. We Loved the experience. The Food was amazing, we tried out all the restaurants! Staff was very accommodating. Would return

Hacienda Buenaventura Hotel and Mexican Charm: I will call it Home .very comfortable ,exciting people to look after u .this was our 3 time stay at Heacianda Bonivenrura resort .

Very nice ,ground r beautiful ,nice views ,big beautiful rooms with room service morning evening .lots of food all day long .drink all day till to get drunk & hit the bed . Van service to the beach 🏖 5 minutes away & also have food & drink free to keep u enjoy the beach .

Breathless Cabo San Lucas: Not going back

This resort is in a great location, rooms are o.k., food is hit and miss, breakfast buffet is the same everyday with not much selection at all, staff is great,,don't like the fact that pools are so far away from each other, and no swimup bar. Will not be going back to this resort

Bahia Principe Explore Coba: Awesome resort

Resort was great had an awesome time look forward to going back one day, food was awesome as well beaches were good loved going down to the beaches with a coffe and watching sunrise staff was great, pool bar was my favourite part. It was awesome being able to explore and not be stuck in one place

El Dorado Maroma: Intimate resort

Excellent service, exquisite grounds and all round pampered.! Good choice of restaurants. Butler service on the beach is excellent and good choice of Bali beds. Nice choice of pools. Quiet, intimate resort.

Riu Cancun: Riu Cancun

RIU Cancun Hotel resort is very modern,walking distance to Cancun's vibrant nightlife and shopping area. Large pool complex, Jacuzzi and spa. View are so unique calm and delicate luxury impeccable service,full of attention take my wife there anytime she'll be grateful.

Royalton CHIC Cancun: A five star wedding at a five star resort.

This place was fabulous, as was the wonderful wedding they facilitated. It literally had everything, including a willing staff member at all times to help you find your room at any time of day or night....the place is massive. Things ran smoothly from check in to check out. Rooms were cleaned daily....On and on I could go. A fun great time was had by all!!!

Las Brisas Huatulco: Las Brisas Huatulco

6th visit to this resort. Returned again with friends that we met at Las Brisas Huatulco in 2018. A welcome gift awaited our arrival. Truly a great location with with private beaches.Truly safe to swim and a great value for your money. I recommend this resort again and again.Safe and clean and I have always had a great experience at this resort and the staff truly make this resort worth visiting. Received a room upgrade that truly made the holiday memorable. Great views and peaceful. A [... read more]gain Lisa @ Trip Central.ca was experience professional and made all the arrangements a breeze. Thanks again for another wonderful break

Las Brisas Huatulco: Las Brisas Hutatulco

The hotel was great the staff were pleasant We had six people in our group We brought two new people with us As my partner sent her sister and friend in Dec 2018 and the his next door neighbor just got back everyone had a great time we will be back next year .

Grand Decameron Complex Bucerias Trademark: Royal Decameron

We truly enjoyed this wonderful resort. My wife and I found the food, rooms and personal top notch. The beach was well taken care of and the bar staff were always nice. I would highly recommend this resort to our friends. Great value!

Crown Paradise Club: Relaxing and peaceful

This hotel was clean family friendly with delicious food. The staff were very helpful. The rooms were clean and comfortable. The atmosphere was relaxing whether you were beside one of the many pools or lounging at the ocean. Minutes to either the Marina or the Malacone.