Crown Paradise Club Cancun: Great family resort

This was our second stay at the resort. It may not be 5 star gorgeous, but we found the resort clean, the food great and the pools and beach amazing. Everyone at the resort works very hard and aims to please their guests. We may not be heading back for a 3rd time, unless the price is right again. Super close to airport and close to the sights of cancun shopping and excursions.

Bahia Principe Escape Sian Ka'an: Amazing experience!

This hotel was great. The rooms were big and spacious, excellent service, beautiful amenities and overall great atmosphere. The hotel was very welcoming with organizing a la carte dinners and making sure we received room service on time with a confirmation phone call

Tropicana Hotel: Loved the Tropicana

We thoroughly enjoyed our stay at the Tropicana. We knew it was going to be an older hotel but they have kept it up very well attending to details every day. The staff was all pleasant and we particularly appreciated Noemi and Marisela at reception. The views from the hotel are wonderful, especially from Superior rooms although our first night was in a Standard room and even it was oceanview. The information for the upgrade to Superior we had paid for hadn't been received by the hotel the first  [... read more]night but those ladies at reception got it handled and we were moved to a beautiful Superior room to make up for it. The location just can't be beat with all the live music and restaurants within minutes of walking, plus the beach is beautiful right in front of the hotel and you can watch all the activity from up on your own quiet balcony. We intend to go back to the Tropicana again...as soon as possible!

Riu Dunamar: Looks Great ?

This resort looks great ...the grounds are well kept including the beach and pool area. The public areas are well decorated and clean. The rooms are very disappointing for the fact they're very plain. The linens are cheap both quality and appearance. The beds are lumpy it was more comfortable to sleep on the lawn chair by the pool then the bed....Not joking ... ..However the buffet was great for fresh fish. For the a la carte restaurants I was not impressed that couple of them were partial b [... read more]uffet for appetizers. I particularly believe the point of going to the a la carte is to be served and not to serve yourself. This resort is not that old by any means but needs some improvements. Would not go back.

Dreams Sands Cancun Resort and Spa: Dreamy vacation!

I seriously applaud Dreams for this one, the hotel was a take over built either 63 or 65, can't remember for sure. Anyway that was only 5 years ago this summer. The footprint of this resort is small, but my word services offered do not suffer. There was only 2 things needed fixing, that's pretty good in my eyes. Food, there was stuff I wouldn't eat but there was also food that I loved. The staff, most are exemplary employees and you feel they really care that you enjoy, like family or good frien [... read more]ds. Best wading and playing beach in Mexico. Please don't focus on the age spots on this gem focus on the best service staff in all of Mexico!! Love to the man, the myth,the legend, Armando Vega, we looked forward to the highlight of our day a nightcap and chat with Armando truly caring gentleman, the lady with the most beautiful smile, Mary Cruz and Christoper in the Preferred Club Lounge always friendly and helpful. Maria at the front desk in the lobby your smile, the way you look after multiple people at one time but each guest feels valued and looked after, thank you. Lastly I want to thank Lazaro at preferred beach for looking after us, no matter where we were. And two exemplary bell men, Gerardo and Raul truly sweet young men and super hard workers, not Armando Vega famous but on the way. You should definitely visit!! You know the Dreams Vacation can start and finish with alot of help from stellar employees like Social Media Professionals like Adrian I am pretty sure that my perfect vacation started with Adrian helping my brother Rob and his wife Elizabeth have a memorable 25th Anniversary stay. I am positive their stay was enhanced by Adrian's helping hand. As was my Momma and my stay was perfect with his help.. we got our bath tub, 2 beds and the most amazing oceanview ever!! The man is a magician with the perfect location of our room, my directionally challenged Momma didn't get lost once. Thank you very much Adrian, for all you do. So many to mention! The other 3, no 5, no!! I could ramble forever, what a team! Thank you all who worked from March 28 to April 4, you rock! Much love ❤ And thanks so much Lorna Sale at Tripcentral for taking over the worries.

El Cozumeleno Beach: Great resort!

Beautiful location, the buffet is 5’ from the ocean the sunsets were beautiful! The people were all very kind and helpful. The resort/rooms were very clean. The omelettes were fantastic! The food was on the bland side, but you could always find something to eat. I just wouldn’t pick this resort if you’re looking for amazing food. The drinks were great pina’s and Miami vises excellent.

Samba Vallarta: FRIENDLIEST STAFF

Very hard working, kindest and most friendly staff. My best friend and I felt so welcomed- from the airport pick up to the goodbyes. They remembered our names very quickly and always asked us if we needed anything to make our stay more comfortable. Amazing performances in the evening and fantastic food selection. An unforgettable first time experience with Samba Vallarta! Will definitely be back!

Hotel Emporio Ixtapa: Amazing vacation great resort

We did everything from lounge at the resort, bike the 10km ciclopista to playa Linda, snorkeled on ixtapa island, swam at Las Gatas, wandered around Ixtapa ans Zihua has drinks and food. Everything was amazing. I would be back in a heart beat. I love it here so beautiful and clean plus the people are so nice.

Fiesta Americana Riviera Nayarit: Amazing resort

Everything was really nice. Stayed a week and was very happy with our stay. Great food with lots of variety, very clean rooms and grounds. The pools and beach area were cleaned every morning (almost too clean as the workers were always walking around you). Service was excellent everywhere you went!

Grand Palladium Vallarta: Wonderful Family Resort

The Grand Palladium Vallarta is an excellent family orientated resort. The pools are wonderful and the beach great for boogie boarding or beach combing depending on what you prefer. There are numerous food establishments but time your dinner time as depending on how busy the resort is you may have a wait. We upgraded upon arrival to the Family Selection area of the resort. The rooms are a bit larger, the pool area quieter and the restaurant and bar/snack area are both great. This was [... read more] our first all inclusive experience as a family and we highly recommend the Grand Palladium.

Holiday Inn Ixtapa: Excellent location and great service

Beautiful location right on the beach, rooms were great and the service was perfect. My only complaint was the food. The resort is advertised as having 4 restaurants but this isn't true. They are all open at different times not consequently and the food is pretty much the same at all of them. Food tastes okay but pretty much the same thing everyday. All in all a 3 star hotel. I would recommend to others

Riu Santa Fe: Pretty resort, it lacking service.

We had a beautiful room and view. But the service at the pool bar was so slow, waiting up to 30 minutes for service. The al la carteswere lacking, slow and food was cold. The view from our room was perfect. The hotel was over crowded and there were not enough bartenders, waitresses for the amount of people at the resort. Lacking entertainment each night instead had karaoke. I have been to other RIUs and they were great. Will not be going back to this one.

Riu Santa Fe: Excellent fun time at the Riu Santa Fe

We had an excellent time at the Riu Santa Fe. The food was great! The breakfast buffets, lunch and all the dinners were excellent. We have no complaints about the food. Every Riu hotel is different. The gardens are amazing with a good variety of cactus, succulents, palm trees and other tropical plants. The gardens and grounds are well kept and very interesting. The pools are plentiful with choices of quiet pools, a pool with swim up bar and jacuzzis and lively pool areas. Notably the pool partie [... read more]s are very lively and so much fun! We are over 55 and had a great time at the pool parties. The entertainment is good with Mexican shows, a Micheal Jackson show, magic etc. The beach is clean but too rough for swimming, some folks walked to town via the beach, we didn't. It is a bit of a walk between buildings but far less than many other hotel complexes we have been in. The walk is worth the exploration of the grounds.The regular rooms are nice and the delux rooms are beautiful. We have absolutley no complaints. There is a beautiful view of Cabo San Lucas from the hotel and the distance from town or Walmart is with minutes by taxi or bus. We thoroughly enjoyed Cabo San Lucas and the Riu hotel. We would definatley go back to the Riu Santa Fe and hopefully bring a few friends to join us.

Grand Sirenis Mayan Beach: Has great potential!

My husband and I attended this resort together. It’s a family friendly resort but the price was right so we went anyway 😁 The resort is very spacious and has many unique qualities. It has its own coffee house, ice cream shop, a ruin!, dolphin show - you can even pay to swim with them. A lazy river that was a lot of work for me lol. Wildlife is around and they have descriptions everywhere explaining what they are. They are very eco friendly - no straws, reusable glasses, change sheets and to [... read more]wels every two to three days unless it’s necessary to do so before. The rooms are cleaned daily, the resort itself, well maintained. They were removing the seaweed daily, it was very hard work but they did it. The shops in the lobby were great - they only take pesos, so we would have to charge to the room then go pay at reception. There’s a shop in the middle of the resort where they sell locally made, beautifully crafted items. They take US dollars. We’re Canadian but brought US money. Here’s where we had issues and not all of them are the resorts issues but it reflects badly and I can not think of any way to resolve them. Here we go...the staff. My husband and I have travelled to many resorts all over the Caribbean, West Indies, South America and Mexico and I feel that I’m a pretty good judge of people. 4 people stood out to us during our stay. Louanne from the spa - phenomenal! She actually came down to the pool, talked to people, gave great sample massages and booked quite a few of us. It didn’t end there though. Every time we saw her, she remembered us, asked us how we were feeling, took a few seconds. She made us feel like more than just a massage. More than just a face. The second person, our concierge, Ivan. Super guy. He explained things to us, helped us figure things out. Talked to us. He was so accommodating. Felt more like a friendship than anything. He seemed genuinely happy to see us. We feel that Louanne and Ivan could teach the entire staff a lot in regard to customer service. Even if it’s just on how to be pleasant. The other two people were the coffee house girls, the ones that worked most of our week there. They couldn’t speak English well and our Spanish is not great but we managed to all be understood and they were great. Can I mention also the cookies at the coffeehouse??!? They are amazing!! We normally build a relationship with the staff at the buffet and at the restaurants. This did not happen here. It’s not that they were rude, they weren’t but there were no smiles, no greeting. It was disorganized mostly. Nothing made sense. Only on the Mexican night were we seated. No one greets you at the door - They stand there or they talk to each other but you walk in and find a seat. I would go get my dinner or lunch or breakfast while my husband waited at the table then I ate while he went and I would get dessert while he ate. We basically ate alone. Having the staff seat you, you know no one will steal your seat. They had welcome drinks outside on a few nights but they were there for the taking. They should be handed out while being greeted and then you should be taken to your seat. The buffet was all over the place, I think I missed a lot of stuff lol. It was good food though. Service was also slow - when it came to drinks and taking plates away. And the staff, they didn’t really look you in the eye. Not sure if it’s because they don’t know English well and were maybe afraid we’d ask something or if they were shy, but they need confidence instilled in them. Hey, I work with the public and I know it can be tough but it’s your job. You’re representing your company. You’re the face of grand sirenis .... no matter the day your having you gotta wear a smile for shift because these people have saved all year to come to your resort to escape whatever goes on in their regular lives to be pampered for one week and you have the opportunity to help make their lives a little bit better. Doesn’t matter if their kids are brats, their spouses are drunk, they’re drunk...it’s only a second out of your job but it could turn their whole day around. I recommend customer service training. We went to two a la carte restaurants, we cancelled the third. The steak house was good. My steak was a bit fatty but it was good. The Brazilian...not our favourite. The service was so so slow. The meat was either fatty, burnt or dry. Our waiter didn’t serve it right either. There’s a specific way it should be sliced and served...they need to learn that. The soup though...cream corn shrimp...omg...the absolute best! The elevator didn’t work a lot of the time and when you need to change US dollars to pesos, you need that elevator lol. Also the buffet was up there and after having walked so far to get there...last thing I wanna do is climb stairs. It was exercise, I’ll give you that but geez Louise.... 😁 The sports bar. There’s a word there... bar. In no way, shape or form should a child be any where near a place with the word bar in it unless it’s an ice cream bar. The sports bar was filled with kids. All around the pool tables. No parents. I understand people are on vacation and it’s a family resort but aside from the kids club, parents still need to be responsible for their kids. There’s no vacation from your children unless you leave them at home. I saw a little boy drinking pool water and finally the mom came in, I thought finally! She gave him another cup!! What the flip!! That was our first day...we discovered the quiet pool day two. Kids would bring lazy river floaties in there and jump in - parents said nothing. No one monitors the pools. The pool wasn’t cleaned for two and a half days. No jets were on the one day. Then 2 men came in what looked like hazmat suits to test the pools. That was scary...we joked about it but I’m still a bit nervous. Some of the children were so messy and inconsiderate, dropping ice cream, breaking plates, splashing, throwing things while people were floating... I don’t know how to rectify this other than to post signs, have restricted areas, adults only areas where children have no place being. This resort has so much going for it but it’s just shy of missing the mark. It has such great potential to be so much better than it is. On the other hand, it was nice seeing that some families were actually there enjoying their time together. My granddaughter, I’m sure would love it there and it might be a different experience for us having her there. The question below asks if I would recommend the hotel to a friend. I’m saying no but if it was a friend with children I think I would.

Bahia Principe Explore Coba: Another great stay at the Bahia Principe!

The grounds are always well kept, the staff friendly. The rooms are welcoming and inviting, and always clean. There is something to eat for everyone with all the food selections. Entertainment everywhere you go. Drinks aplenty, the sun is shining, loungers everywhere, several pools to choose from.......what more do you need? Can't wait for my next visit!

Hyatt Ziva Los Cabos: Another pleasant stay at the Ziva!

We'd stayed here about 12 months prior to this stay and headed back as we knew we'd enjoy it again - Very good restaurants, with excellent service, which we found again was better than many other hotels that we've stayed at. We went with our 4 and 1 year old kids, and we know the kids pool is well located and warm water (some don't have heated pools), so we were happy to be back and enjoying the ground floor Ziva suite, where you have back entrance to the kids pol and front entrance to the  [... read more]beach and the main pools. The staff are always ver helpful and pleasant, and are excellent with the kids. The distance from the airport is also appealing - about 15 mins and the first drop off on the hotel route. The rooms are good, but not like some 5 star rooms we'd stayed at, but we're happy to let that slide with the amount you actually spend in them. We'd go back!

Riu Palace Cabo San Lucas: Amazing resort.

Absolutely loved this resort. Amazing food. Never have had lobster offered in a buffet before. I really enjoyed the Indian restaurant available in the specialty restaurants. Fridge restocked daily with water, pop and beer plus a dispenser bar. Great maid service. Loved that we could visit the Rui Santa Fe and Rui Baha next door with our wrist bands. The only thing that could improve in my opinion is the entertainment. A little on the lame side. But otherwise worthy of a 5 star resort.

Iberostar Waves Tucan: Fabulous resort - Iberostar never fails

You always know what you will get with an Iberostar. Great service, smiles and courteous always. Never waited for a drink anywhere within this resort. Great food although a little repetitive. Shade all around the huge pool. Separate adult only swim up bar. Ice cream bar, Paella at the beach every lunch. Freshly made burritos at the beach every lunch. Fabulous beach - some seaweed but constantly being cleared by hard working staff. Monkeys, Peacocks, Flamingoes, Tucans, Parrots and more a [... read more]nimals I can’t pronounce the names of throughout the jungle!- lots to see and beautifully well lit in the evenings. Al a carte restaurants easily reserved. Italian and Japanese fabulous. Rooms smaller than average but plenty big enough and clean. Fully stocked mini fridge daily. Would definitely return to the Tucan/Quetzel. (They are the same resort)

Wyndham Alltra Playa del Carmen: Good Resort

Everything was very good, but not really good beaches around the resort. Very good location, close to 5 ave. The personal was very nice, clean, friendly. Food was ok. Very good Brazilian steak house. Swimming pool nice and clean.

Ocean Riviera Paradise: Great resort for kids!

The water park area and pool was great for kids. Same with the staff at the kids clubs. Resorts was beautiful and lots to do for all ages. Clean grounds and rooms. Staff was very friendly. We would recommend this place for families.