Muthu Colonial Hotel: Not worth the money

This was our third thrip to Cuba and we were quite excited to spend New Years 2020 in what was purported to be a 4 star resort. We arrived at the resort at 11 and waited in line to check in. The process was slow and confusing. We were asked several times about our room selection. « Why are you staying in this building » we had booked an ocean view suite for 4 adults and a second suite for one adult. We soon discovered the source of their questions; we had no water on at least 5 occasions (e [... read more]ach lasting many hours) the rooms flooded twice - once when the taps exploded and once when it rained (we were on the third floor and the rain came though the closed windows) we called the desk several times so the water could be cleaned up but nobody came - we ended up using our beach towels to mop up the water. The suite we booked for 4 adults had one bed. We ended up changing people in our group around so only one adult had to sleep on a fold out cot. For $2000 for a room, I’d expect everyone to have a bed given that it says the suites are suitable for four adults. The services that drew us to this resort were cancelled during the holiday season and the staff had been reduced significantly. Restaurants were closed. Service was poor. There were no evening shows. We would wait in line and be totally ignored by the staff whilst people behind us would be served.( we tipped well so that was the problem ) We asked for a specific tour and were lied to and given a taxi driver instead of a tour guide (who had no knowledge of the requested tour and spoke no English) there were many things about the resort that we liked but the negative outweighed the positive. I had a better experience on my first trip to Cuba when I stayed in a hostel for 11$/night. Our trip ended with an air Canada representative yelling at us because we almost missed our connecting flight. The gate had been changed but no announcement made. In fact, we received a text message notifying us of the change 24 hours after we were home.We will go back to Cuba but not the Colonial.

Memories Caribe Beach Resort: Memories Caribe Cayo Coco

My recent stay at Caribe was not a very pleasant one. Dirty stained sheets and bed cover on more than one occasion Patio Doors would not open and close properly Spiders in bed Toad in room Keys not working properly Broken shelf in refrigerator No bar soap provided, had to ask Shampoo and body wash not topped up Towel shortage Loud air conditioner Food mediocre with terrible cross contamination (not enough serving spoons and not monitored) Always alway always had to ask for a spoon,  [... read more]drove me nuts. Really not 4 star quality Although I was compensated with 2 extra hours on the last day for the toad in my room, it did not make up for the unpleasant experience.

Paradisus Princesa Del Mar: Not a 5 Star Resort, more like a 2 Star

We had two cockroaches in our room, need I say any more about this resort. The resort was under staffed, and service was slow. Extremely disappointed in food - hardly any vegetables and fruit. Lukewarm shower every day in our room. The rooms are tired looking and need a renovation. We are non-smokers, and could smell smoke through the ventilation system in our room. The smoking at this resort is disgusting during the week we stayed (pool area, outside restaurants, beach, pool area), we cou [... read more]ldn’t get away from the smoke. Another negative point is visitors have to buy wifi, and the only place to use it is in the bar/lounge area, where the majority of people are smoking. The positive side of this resort is the beach was amazing, clean blue water and white soft sand. We will never return to this resort in Cuba, and it should not have received a 5 star rating, more like a 2 or 3 star. Very disappointed after spending so much money on this vacation.

Iberostar Origin Daiquiri: First Vacation: Amazing

The resort staff was very friendly, made a few good friends. The food was decent and the resort was beautiful. The beds were a bit hard because the mattresses were thin but I expected that being in Cuba.

Starfish Jibacoa: Fun and relaxing with friendly staff

This resort is for both relaxation and adventure seekers. I loved the balance I got - I tried snorkelling for the first time which was really amazing. They also offer diving, paddle boat, catamaran, kayak, and guided hikes. You can visit Havana and nearby caves. The rooms are spread around the resort so you kind of feel like you're in a secluded area no matter where you are. Food - I have no issues with Cuban food. I'm also vegetarian so I always find things. However, it really depends on you [... read more]r needs. From what I saw, there was always fresh fish being cooked on the spot. The fact that there was no butter, limited milk, and lack of other things, has nothing to do with the resort, but with Cuba in general. Come with a simplistic mind, and this resort will surpass your needs, like it did for me. There are cats and dogs, they will be friendly, so if you're an animal lover this is great, otherwise, you can ignore them. I fed them daily and left water outside for them as they are all dehydrated and the dogs especially drank all the water. One complaint I have is that there is black mold in the rooms - not a pleasant thing, and not healthy. I hope the resort fixes this. Otherwise, rooms were good. hot water was instant! I was in #17 which is kind of in the middle and closer to the restaurant. Beach is amazing, you can usually find a lounge chair, and water is beautiful. You can walk over to the memories resort next door and swim into the water to snorkel, there are a lot of beautiful fish nearby. On our beach, you needed to swim a bit further out in front of the boats, totally worth it to see the coral and fish. I highly recommend this resort!

Memories Caribe Beach Resort: Amazing place best people

I had and amazing new years experience at memories caribe. They make you feel like family. The food at the cuban restaurant is to die for the best lobster and largest lobster I have ever seen and only 15 cuc. The buffet amazing food u can get fresh made omelets or pancakes for breakfast lunch is always tasty with fresh soups and chicken then dinner fresh pasta and stir fry. Everyone from customer service to front desk to the entertainment staff are amazing you feel like family and if you need an [... read more]ything they try as hard as they can to get it.

Starfish Varadero: Third time to Starfish Varadero

This resort has friendly staff, good food and a beautiful beach. The new beach bar and bathrooms are convenient and are a nice addition since our last visit. The buffet is always well stocked with a good selection, and the cooks at the grill prepare very good pork and fish. My son loves the pasta bar there too. I like the food because it tastes like it was made with care in someone's kitchen. The rooms are clean, but some mornings there was no hot water. Otherwise this resort has  [... read more]everything I could want in a vacation spot. The staff were friendly and happy overall. Of special note in staffing would be David Juan who waiters at the buffet restaurant, Yoadsis who bartends at the beach bar, Boris who works security and of course the bellman who has been at Starfish for 22 years and continually checks to see everyone is doing well.

Starfish Varadero: Completely amazing

This was our 3rd trip to Starfish Varadero. The food was fabulous, lots of variety, tasty and fresh. The staff is very friendly, excellent service from the front desk, bellboys, buffet waiters, cleaning staff, security and everyone in between. The addition to the beach bar and washrooms is excellent and convenient ,The beach along with entire resort is very clean. Fun was had by all,my 15 & 18 year old sons, husband and 79 year old mother-in-law. If the boys where out visiting with new fr [... read more]iends they made and were hungry the sports bar makes burgers anytime, with 2 pool tables & TV to watch a hockey or football game it keep them busy in the evening. I would recommend this hotel to everyone. We will be back. lots of great memories

Brisas Santa Lucia: Fantastic beach beautiful people...fantastic weight loss plan!

Over the New Year period, the hotel evening entertainment was amazing! The rooms are simple and clean. The staff fantastic, friendly and welcoming. The beach is EVERYTHING 😍. We spend all day soaking in the sun and salt loving the vibes....HUNGRYY! The food is unrecognizable, undercooked, under seasoned...basically inedible.

Paradisus Princesa Del Mar: Nice resort but not a 5 stars

Location is very nice, not to big not to small. Varadero legendary sand beach. Food and service is excellent except with 1 of the A-la-carte restaurant. Bamboo restaurant needs to be overalled. The major weakness is no water pressure and/or no hot water! This is a no go even for a 4stars location!

Aston Costa Verde Beach Resort: Good resort

It was fair , food wise , could use better entertainment, more cooks . Line ups was too long , 30 min to get good or more . Otherwise people were friendly food was reasonable . I enjoyed the weather for sure and beach .

Playa Cayo Santa Maria: Highly overrated

1. Rooms are okay. Mattresses, pillows and bedding is old and poor quality. Walls, shower are old has small breaks and defects. 2. Food was a poor quality overall. The had no flavor at all. Al a cart were good except for Asian. Italian was the best. Ice cream is available all day. Fruits are only tasteless white watermelon, pineapple, guava and papaya. 3. Grounds are poorly kept with garbage such as cans and plastic cups all over. Only cleaned in early morning. Vegetation is not kept and looks [... read more] deserted. 4. Beachfront is nice and relatively clean, beach chairs are available all the time. 5. Many locals staying in making it load. 6. At the pool sun glasses were stolen on one occasion and a bag with a book and few other items on another. Overall no more than 3 stars.

Memories Caribe Beach Resort: Beautiful resort

The hotel itself was clean but outdated. The wifi was very annoying. The maids did not fully clean our room which wasn’t nice to come into either. But the staff was AMAZING!!! Couldn’t ask for better people

Melia Las Americas: Beautiful resort

Beautiful beach, amazing golf, relax or participate in activities. Sit in the lobby at night and enjoy a drink and listen to live entertainment or go to the Theater and watch the shows. Enjoy dinner at the a la carte restaurants. Take a walk around the grounds, there’s so much to do

Melia Jardines del Rey: Melia jardine del Ray

3rd time at this resort Lobby bar staff fantastic Some areas were not up to par at the beginning of holiday- bathrooms not cleaned or opened Very disappointed that there was no entertainment in NYE Gardeners very friendly Request of a particular building was granted which was awesome Beach is spectacular Return visitors get late check out/ sooo appreciated when we didn’t leave hotel until 5:30 pm

Gran Muthu Imperial: Very nice resort

I think the resort is very nice and the staff is amazing, very friendly The beach needs same Improvement but overall it was nice the room was spacious and has beautiful view the loby bar was very nice and friendly

Royalton Cayo Santa Maria: Exceed Expectations!

We have stayed at multiple resorts in Cuba and this is the best by far! Santa Maria beach is perfect with the powdery white sand and crystal clear calm waters. We were there Dec. 27- Jan. 3 at peak time and never had to search for a chair at the beach or the pool, even if we didn't arrive until 10:30 a.m. In fact, there were always extra chairs around throughout the day. You have your own butler who makes all of your dinner reservations and will get you whatever you need. It's an awesome service [... read more]! Yes, the food is repetitive, but we found some really delicious options: eggs made to order for breakfast, quesadillas at the beach, hamburgers and BBQ grill at the pool for lunch, thick freshly made daiquiris (pineapple and lime were yummy!) at the upper pool, cappuccinos and cocktails at the lobby bar...I definitely wasn't starving. Dinner at the a la cartes were edible. I didn't miss waiting in line at a buffet or eating out of food that's been sitting around for hours. The rooms were clean, beds were comfortable, and we always had hot water. Can't complain. We will return for sure!

Paradisus Princesa Del Mar: 4th time in 4 years

The beach is the most beautiful we have been to. Although the selection of food may have gone down there is always something offered. We enjoyed our stay as usual and will probably go back. Being so familiar, easy and quick getaway to shorten our winter!

Playa Cayo Santa Maria: Fabulous Vacation at Playa Cayo Santa Maria

We’ve been to Cuba many times. The reviews we read on this resort before hand were great and were all true. The grounds are manicured very very well. Our room in building 11 was very clean. A Modern bathroom and a balcony overlooking one Of the many gardens. The pathways were all clean and decorated for Christmas as we went Boxing Day over New Years. The service was most excellent from our maid to the buffet and the bars. The beach is stunning as we knew going back to Cayo Santa Maria. Clear c [... read more]lear water and soft sand! BBQ on the beach was nice surprise with multiple options. Ice cream was available too which was a first I’ve seen in Cuba. We loved our holiday and had lots of help when needed. We would go back anytime!

Brisas Sierra Mar: Relaxing Resort

Nice resort beautiful scenery and very relaxing the staff we're very friendly and very helpful , the rooms were a little bit outdated but work out ok. The service and the food was amazing overall I give it a four out of five would definitely recommend the Resort