NYX Hotel Cancun: A little piece of Heaven

We had a spectacular time at this quaint and hospitable resort. The food and beach were amazing. A new restaurant was just wrapping up construction while we were there so we’ll be excited to go back and try it. Most of the rooms have been upgraded. I recommend staying in one of those if possible. The older ones like we stayed in didn’t have the best a/c, but other than that everything was awesome. Look for “Shrek” at the Beach restaurant and Eddie at the Magic Bar. They will take good ca [... read more]re of you!

Grand Palladium Kantenah: 6th time to this wonderful resort

Grand Palladium checks all my boxes! This resort is just beautiful and has it all. Costumer service, clean beautiful rooms, fantastic food and restaurant choices, amazing pools, beautiful beach, lush gardens and well kept groundsThe entertainment and activities are non stop. I have also traveled with adult children ages 25 to 38 who love the resort and my grandchildren who absolutely loved the kids club and activities! There are countless bars and food options. Most people I meet there are repe [... read more]aters ... just like me!!! I highly recommend this resort!!

El Dorado Seaside Suites: Perfect Holiday

One week at El Dorado Seaside Suites wasn’t enough. The days flew by. The resort is beautiful, the food excellent and the staff were so friendly and helpful. Everything is top-notch. We will definitely be returning.

Grand Palladium Vallarta: 3 stars at best

The positive is that the resort and rooms are clean and the staff are pleasant. Also, the nightly entertainment was good. Outside of that I don’t have many nice things to say. The resort is small, the pools are small, the rooms are tiny. The A/C in the rooms barely worked. There are no elevators anywhere in the resort. The door lock to our bathroom didn’t work. I had to call every day to have the room cleaned as they always forget. When the room was cleaned, they always forgot something.  [... read more] The resort is NOT stroller friendly at all with no ramps anywhere around the rooms (again, no elevators either). There are many nice looking restaurants but the food is tasteless and mediocre at best in all of them. I definitely would not go back.

Grand Oasis Cancun: Ha grand o

The trip was very good overall. A lot of stuff has changed. I really do think mtv saved the trip for how much I paid. Couple days our room never got cleaned. Food was pretty good depending where you went.service was really good. Couple swim up bars were closed only 1 swim up bar was open and very packed. Thank you! Trip to Cuba would be awesome!

Bahia Principe Explore Coba: Great family resort

We loved this resort! Huge pools, amazing fresh buffet food with so much selection. Amazing weather and beautiful grounds! Evening entertainment was good too. Lots to do at the resort. Our kids loved the trolly rides too.

Iberostar Waves Paraiso del Mar: Amazing resort

Loved the resort , very clean, nice staff, entertaining at the beach and pool was awesome. Food was very good , really like the French restaurant and steak house, and rock cafe. Lots of walking depending where you are in the resort but there is small golf cart to bring you where you want. Would recommend.

Breathless Riviera Cancun: Do not waste your money

Party hotel do not go here. We were so desperate to leave I tried to go home early but no help from anyone. I felt like I was being held hostage. I am going to leave it at that. The people were good though

Riu Flamingos: Great resort!

Overall I thought the resort was great!! SUPER clean grounds, there’s a ton of staff and never a speck of dirt anywhere. Rooms were ok, I didn’t have hot water in the shower but that wasn’t a huge deal to me so I didn’t complain. AC worked ok, it was a bit damp but we were barely in the room. Food and drinks were awesome!! The mojitos were my favourite and my hubby loved the ceasers. The a la cartes were ok but we preferred the buffet. I didn’t find the staff as friendly as other place [... read more]s we have been to in other countries. Sunsets are BEAUTIFUL! Loved the beach and ocean was great! We walked the beach everyday for a good hour. Would definitely go back because of the beach and food.

Grand Riviera Princess: Kid-friendly, family-oriented resort

This is our 2nd time at this resort. The hotel has several pools, has a kids club with splash pad and park. There is an amazing beach and you can walk for miles in both sides. The evening shows cater to the kids. There are Disney themed live shows which are quite good. They had a magician doing magic tricks at your table during breakfast and a really cool ice cream parlour. The rooms were very large. We had bunk beds with a trundle bed which fit my family of 5. Really fantastic resort for a fami [... read more]ly.

Excellence Riviera Cancun: Why isn't this resort a 5*?

From the bellman and the front desk lady who greeted us by name on arrival with moist towels, cold champagne and warm smiles, to our lovely room with a long stem red rose on the bed and an ice bucket with more champagne and fruit, our stay was the BEST for quality of food, accommodation and service in over 35 years of travel to this area. I would feel confident in recommending it to anyone. All my room requests were met plus an emailed one for a possible close-to-the-beach location. Fabulous!

Paradisus Playa del Carmen: A great week!

Our week at this beautiful and luxurious 5-star resort was a pleasure from beginning to end. Big, bright rooms; delicious and plentiful choices of food and beverages; and very friendly staff. The resort was beautiful and large and fun to roam around with a drink in hand. Our friends were there with their kids and they had a ton to be entertained with! When we needed a break from the kids, we simply hung out at La Perla, the adults only side. The food was delicious, and we were mostly impressed w [... read more]ith the genuinely friendly staff. The only drawback was the volume of seaweed on the beach. The staff work hard to remove it every day, but there is still lots and it’s slightly unpleasant to swim in. No big deal, though, we still enjoyed the beach.

Royal Hideaway Playacar: Stunning Resort

This resort is truly a 5 star. The rooms are beautiful and large. The beach has white sands and the water is different shades of turquoise. I have never seen and been in such clear and clean water. The service is outstanding, very polite and helpful. We did tip a lot but it never seemed expected. The infinity pool was a lot of fun and we participated in the water fit held at noon which was so fun and the music was peppy and made you want to dance in the water. The meals were so delicious, espe [... read more]cially at Spices, an authentic Mexican Caribbean restaurant. Try the chicken tortilla soup and the fresh fish options. Everything was so good. Be sure to go to the Allegro bar for the live music and delicious margaritas.We definitely recommend this resort.I would love to go again.

Ocean Riviera Paradise: Great family vacation

Just returned from an amazing week at Ocean Riveria Paradise. Clean, modern and well designed resort. Big resort with many pools and options, our 3 kids enjoyed the water slides, ocean pool and games room. Food was fairly good with many choices and no reservations (recommend going early to avoid lines) my only complaint would be that lunch options are more limited.

Sandos Caracol Nature Resort and Water Park: So much to love!!

Not sure where to start....we loved everything about this amazing resort!! We loved how natural and eco friendly it was. From the cenotes to the reusable drink cups!! It’s a big resort so there is lots of walking from your room to the po and beach and then back up to the water park and restaurants. The pathways are beautiful with so much to see. There is wildlife everywhere. We loved seeing the mobiles, coyties, peacocks, iguanas and beautiful birds. The cenote and the jade river offer beautif [... read more]ul on resort excursions as well as the walking paths to the waterfalls and suspension bridge. We also loved the bike ride to the ruins. Aka iguana kingdom!! There were giant iguanas everywhere!! So cool!! My kids, 10 and 14, enjoyed the water park, pools and the beach! I do recommend water shoes for the beach as it is rocky and seemed to have a lot of sea urchins. The beach itself is beautiful with nice white sand, palm trees and plenty of lounge chairs. The water is a bit hit and miss. Some days it was seaweedy and a bit smelly in areas. Then the very next day it would be beautiful and clear. We loved all of the restaurants and food choices. The Riviera and the Japanese are must visits!! We loved all the staff and the local people. They were very friendly and professional. If you spend time on the beach the massage people get a bit annoying, but just smile and say no thank you. Just remember they are trying to make a living. We loved the beach photographers with the red shirts. We got beautiful family pictures. We also went out fishing for four hours though a company on the beach. Ask for Elias. He’s the best!! We stayed in the eco family penthouse suite. There was more than enough room for our family. The kids loved the big balcony bathtub and the double showers was great for getting ready at night!! The nightly entertainment and shows were very well done and great for the whole family!! There was always lots to see and lots to do. There was yoga, Zumba, aqua size, pool games and sports, bingo, beach volleyball happening all day everyday. We definitely recommend this resort and would go back in a heartbeat!!

Holiday Inn Huatulco: A great location in Santa Cruz

The Holiday Inn has the potential to be a great hotel. They are centrally located and within walking distance of the Santa Cruz beach and the walkway to La Crucecita. They did an amazing job of this walkway and it is a lovely attraction with a view of the ocean at the beginning and a view of the Sierre Madres as a backdrop. Breathtaking! The following are my observations during my two week stay at the HI Their dining room and bar staff has the potential for vast improvement. There was  [... read more]never a lack of servers but their appeared to be no direction provided to them. No server had a set number of tables and resulted in numerous servers waiting on you resulting in a chaotic serving pattern. Appetizers and main courses at the same time or appetizers after main course. However, the quality of the food served was always fresh and pleasant to the eye. Their wait staff made a concerted effort to be helpful and were warm and friendly. Suggestion: the arrangement of the breakfast buffet and the lineup at the omelette centre was convoluted. The buffet lineup should be reversed and the location of a single table directly in front of the omelette area should be removed. Special kudos to the following: Andres (young server), Andres (older server),Gabriel, Onofre, Rudolfo, Carlos, Israel, Edmond (chef), and special mention to the young lady (Adalid) who was exceptional. Also, the young man, Saul, who attended bar was good but very shy and seldom made eye contact; could attribute this to his young age. The potential to be good. The front desk was okay but not overly helpful. Maricruz was probably the strongest of the front desk staff. There was a lack of beverage mixes at the bar (tonic) for days and light beer on several occasions. It just didn't seem to be a priority. The rooms were spotless and the cleaning staff did a great job. Best beds and linens. Loved the darkening drapes. More effort to cleaning in the lobby and aisleways could be improved. However, the area adjacent to the bar was always meticulously maintained and they attended to the grass and plants daily. Biggest issue was the cleanliness of the pool and daily pool maintenance. The area was never cleaned the entire time there with one exception when they stained the far end of the pool deck. They have a big issue with bird and droppings on the deck, deck chairs, pool loungers and in the water. They did have a hawk whisperer, Abraham, come in two days a week for about one hour to scare the birds away, but as soon as he left the birds were back. I never saw anyone physically vacuum the pool, clean the pool deck, etc., and we were on the deck before 7 a.m. every day. Refrigerators in every room would be a plus. Some guests did have them them but it was a haggle to obtain. All in all, we would stay there again and feel some constructive input would assist them in making the Holiday Inn a definite gem. We love Huatulco! Toni Lucenti Visited March 05-19, 2019

Villas Vallarta by Canto del Sol: Good value for the money

An older 3 star resort, the room entry/closet/bathroom is strange design. Small TV. Having full access to the 4 star sister across the court/street makes it good value for the money, $950 Canadian (we booked 2 days before). The customers were mostly older couples the mid March week we were there. A few cloudy days but super warm, shorts only required even at night. The attached plaza has a number of shops, spas etc. I got $10 haircut there. Food was was good and always available. Surf and turf [... read more] restaurant was excellent. Very scenic with the mountains around you. Cobble stone roads in the old downtown, a bit of bumpy road on the .60 cent bus rides.

Royalton Riviera Cancun Resort and Spa: Very Disappointed. Not much Luxury!

I am so disappointed. Our LUXURY hotel was EXTREMELY Over Rated. I would not recommend this resort to anyone and will not book another Royalton resort. If you have any complaints, … perhaps you should upgrade! I paid for Luxury accommodations already, .. but they think you should pay even more! My biggest complaint was health and safety. Both of us had stomach issues and both got major chest / sinus infections while there, …no wonder when you never see staff washing or sanitizing h [... read more]ands. They go from dirty dishes to clean and put fingers all over clean dishes and silverware. No railings for the stairs and lots of drop offs at the paths and in the lobby. When asked about any services for deaf or hard of hearing, ... they do not provide any services like that. There is not even closed captioning on the televisions. They said there were subtitles but the only subtitles were in Spanish on the English channels. If you have booked this hotel, ... you will be ok and survive. We had an ok time (when we were not confined to the room with no closed captioned television). I was expecting to be wowed at a 5 star hotel and was disappointed I had spent so much money for nothing. Having 3 people murdered a few miles up the road the first night we were there, … made us nervous to do any outings. . Room The musty smell when you opened the door was the first indication there was trouble. It never did get much better during our stay. I am very allergic to mold and dust. This room had both! Took a finger swab above the television, … made my furnace room look clean! The room was very basic with 1950 laminate furniture that was peeling off. The “Jacuzzi" tub: that was advertised had 4 very corroded jets and the tub was not secured to the floor or wall, … making it tippy when empty. The tubs electrical connections were plugged in and very easy to splash water on! Shower floor was WAY too slippery with no grab bars. To top it off, .. the rusty hinges on glass door with no weather strip around the door left you a flooded room when the second rain shower was used. There were no chairs on balcony when we arrived, but they did bring at least a couple chairs. The maintenance building that was immediately behind us had a terrible hum noise that made sitting on the balcony not very fun anyway. The mangrove was not impressive but it did not bother me as much as the constant hum of equipment in the building. The hallways were EXTREMELY NOISY No nap during the day and maids carts with hard wheels going over the tiles at 7am every morning. At 4am one morning there was a man and 4 women in the hallway cleaning it... and talking very loud! Any noise in the hall sounded like there was someone in your room. Televisions do not have closed captions available. There was very little to watch anyway but anyone with a hearing impairment is out of luck! At least the loud hallways do not bother them! . Pool The pool area actually had lots of loungers, … and unfortunately lots of birds. It was hard to find a lounger that was not covered in bird droppings. Anyone that left any kind of food around invited 20 birds to pull it apart. They are so tame they almost dive bomb you. I would not let children in the water park. There were about 15 birds bathing on top of each of the palm trees that have water coming out the top. Full of birds and of course droppings. . Lobby and Public Areas The lobby was marred with an unusual amount of bird droppings as well. The couches were covered. The carpets were full of droppings but also disgustingly stained with spilled drinks that never did get cleaned up. The carpets were filthy all week. We watched a show from the balcony of the lobby. It was a nice view of the show below and the ocean out far. Unfortunately the wicker chairs are very uncomfortable ( and full of bird …t!) The worst part was is when it gets dark it is extremely difficult to see the steps on the deck. Brown deck and unmarked steps when it is dark is not a great combination, … both my friend and I tripped causing pain and discomfort for both of us. There are so many obstacles around the hotel to avoid, … you must be on your guard always. There are very few railings to assist and many places that have drop-offs very close to the paths. . Entertainment Very limited entertainment at night. Usually just a singer with a small band. There was a casino open from 6pm – 2am but we never did go there. . Smoking You are not allowed to smoke in your room or restaurants, … but everywhere else was fair game. They sell cigars every night at the entertainment venue. They bring you ashtrays at the bar if you want. . Restaurants Very pedestrian offerings. I was hoping for some authentic Mexican but the dishes offered are very lame. All edible but nothing special. Very little flavoring at all. I would have rather had Taco Bell! The stations at the buffet offer good breakfast omelets and fried eggs. In the evening you can have your fish and seafood grilled fresh. Sushi bar was pretty good. Watching them was glasses at the bar was a show in itself. They have this one at a time glass washer that they put the glass on. It has brushes and water flowing. Then they take the glass and put it into a bus bin with what I guess would be sanitizer. Then they take the glass out (usually with their dirty fingers inside the glass) and . Staff Here was the only highlight of the trip. There are some very wonderful staff. Very accommodating and friendly. Most staff was great but of course there is always a few.

Hotel Xcaret Mexico: Nice Resort

Was there last year and enjoyed it so much we went back again. Resort and people are nice, food is excellent. Changes from last year to this year I didn't like we're the changing timetables and reservation changes at various restaurants. The room was not ready in time. The room we stayed in the A/C did not go below 23c at night even though it was set at 18c. I complained, they sent a repairman. I used Google translator. It seems the hotel controls the limit, I feel. They gave us a fan which help [... read more]ed. They also offered a different room in a location not suitable for us. Funny how the room got cooler by almost 1c a night. Our last night it was 18c. We left our room at 24c during the day. Yes we will go back. Great place, great amneties, never crowded at pool or lagoon settings.

Hacienda Encantada Resort and Spa: Amazing resort

We spent 2 weeks at the beautiful Hacienda Incantana The resort is amazing ,the staff are the best ,great service ,very helpful and friendly. The food was incredible. The room was very spacious and the bed was so comfortable and everything is so clean. We had a wonderful time. Claire and Daniel from Edmonton