Our Verified Customer Rating 4.2

Our Verified Customer Rating 4.2

(21803 Reviews)

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Private  - 

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Plaza Pelicanos Club: There's a twist you should know first.

There are 3 resorts in a row. Two with similar names on each side of one, (Sunset?) which is currently under renovation and expansion. Plaza Pelicanos Grand and Plaza Pelicanos Beach Club are NOT the same. PP Beach Club will be demolished to continue the expansion of the middle resort. This background is important to understand in this review. PP Beach Club has a beautiful location with 2 pools. One pool is beside the beach and has a bar, snack bar, and area for shows. The rooms, another [... read more]

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Private  - 

Verified Purchaser

Majestic Mirage Costa Mujeres All Suite Resort: luxury Resort

I had an incredible stay at this hotel. Everything about it felt luxurious, from the beautifully designed rooms to the overall atmosphere throughout the property. The food was exceptional, with every meal exceeding expectations, and the service was consistently outstanding. Housekeeping kept everything spotless and truly added to the comfort of the stay. I swear they came twice a day. A special shoutout to the entertainment team, especially Jorge Valles. He was absolutely fantastic, always smil [... read more]

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Private  - 

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Armony Marival Resort and Spa Punta de Mita: Beautiful Resort

This resort was great. We had a 10 day stay and did not go off site at all. The grounds were jungle lush, the restaurants were very good and the staff was so helpful and friendly. The expanse of a beautiful beach made morning and evening walks awesome. The entertainment was more interactive than larger resorts and appropriate for all age groups. Yoga every day, join in on daily events at the main pool overlooking the ocean or choose a quiet pool to relax. We had a walk out room and a pool and [... read more]

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Private  - 

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Riu Flamingos: Amazing Resort!

Excellent vacation at RIU Jalisco! Great swimming beach, the walks through the sand are beautiful while the sunsets. Food; best buffet I’ve had in Mexico, awesome service, fun nightly entertainment, and the Friday RIU Neon Party was a blast. Highly recommend!This newly renovated Rui was a perfect spot to enjoy a relaxing or active vacation!

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Private  - 

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Barcelo Maya Palace: Super Resort

The check in was a bit chaotic and disorganized. The room was super spacious and clean. The resort itself, including all pools, is beautiful, clean, well maintained and people are very friendly and accommodating. The food was excellent; buffet and restaurants. The beach was a bit rocky but some parts were fine. I would definitely go back.

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Naya  - 

Verified Purchaser

Catalonia Yucatan: Great family resort

We went here on our first family vacation with my six-year-old and my 11 year-old and my husband. in terms of the room, they were kept clean and tidy daily but Definately dated it didn’t bother us at all. There was many swimming areas as the two hotels are attached. This ocean was super safe. There was a little lagoon with lots of fish and sea creatures to look at with snorkels and use kayaks and the other side of the ocean was blocked off so it’s super safe from any under toes. We really enjoye [... read more]

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Aaron  - 

Verified Purchaser

Iberostar Selection Playa Mita: Charming Iberostar Selection Playa Mita

Great little resort. Set on a hill overlooking the ocean. Clean, well maintained, and friendly. The food was amazing in the restaurants and buffet. Staff was very attentive. The waves were a blast to play in. We would go again.

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Private  - 

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The Fives Beach Hotel and Residences Playa Del Carmen: Unique resort

Beautiful grounds, natural and well kept. Impeccable service everywhere. Exceptional food and we did not even enter the buffet once! Beach massage wonderful with Lolis. Never too busy. Jungle walk so lovely. Yoga in the mornings!

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Linda  - 

Verified Purchaser

Majestic Mirage Costa Mujeres All Suite Resort: Supper place to stay for a week.

The staff were top rated. Always a hello and big smile. Quick to help. Food was in abundance warm, fresh fruit and vegetables. Rooms huge, spacious. Lovely towels. Beautiful sand beaches lots of places to relax at the pool or beach. Did not like being asked to pay US Dollars. It screened that I was staying in an American resort and not Mexico resort. That was not fair. We paid 28. dollars US for a deck of cards in a store at the hotel. Very disappointed in that.

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BubbleAlgae  - 

Verified Purchaser

Planet Hollywood Cancun by Royalton: Great Beach-Poor Service

We usually really enjoying staying at any of the Royalton owned resorts, unfortunately this one left us a little disappointed. The resort grounds were beautiful and very well kept. The food overall was good with lots of variety, which made it easy to find something for everyone each day. The beach was a standout—soft sand, crystal blue water, and truly stunning. It was one of the best parts of the trip. Unfortunately, the room felt very run down, even after an upgrade to the star class side. We  [... read more]

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Private  - 

Verified Purchaser

Sandos Playacar Beach Resort: Below expectations!

Very nice resort. Nice beach .Clean , quiet .Food was a huge disappointment,about as Mexican as Taco Bell on a bad day . Staff were below what I expected. Communication was a huge problem, language barriers.

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Private  - 

Verified Purchaser

Decameron Los Cocos Guayabitos Ramada: Wonderful Location

The beauty of this resort is a great location, and wonderful helpful and friendly staff. Our room was dated but clean. There were plenty of options included in the buffet and the food was always fresh. I loved the fresh guacamole served at the snack bar and opted to eat there at lunch instead of the buffet. The snack bar usually opened around noon and is located behind the main bar by the buffet. We spent a fair amount of time in the bar which is located on the other side of the snack bar area.  [... read more]

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Chertzy  - 

Verified Purchaser

Bahia Principe Explore Akumal: Lovely Resort

Our building location was ideal. They put us in the adult only section of the resort, close to the infinity pool, overlooking the beautiful carribean sea, and only steps from the adult only restaurant Katook. Food - The food was not great. The buffet dishes were cold, some food items not fresh and dishes were not replenished in a timely fashion. We took in three a'la carte restaurants and those too, were not fantastic as you would think it would be at the resort. As Pickleball has bec [... read more]

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Private  - 

Verified Purchaser

Catalonia Royal Tulum: Paradise Found!

Beautiful, laid back adults only experience, with fantastic food - and a stunning beach. Super friendly staff and gorgeous grounds in the jungle, animated by lively Coati (and other mammals, marsupials and even an occasional monkey!) Go “Priveledged” for access to the fantastic B’Loved Restaurant at the beach

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Private  - 

Verified Purchaser

Iberostar Waves Paraiso Beach: So terrible follow up

Hotel was good services sucj as cleaning, foods and so on except paymemt currency. they signed on us and mxn pesso but accept only mxn pesso. it is not clear. there's no mentioned mxn only. thw worst thing is not about hotel service. trip central didn't quick response about flight cancel due to snow storm. I understood the situation but I lost almost 2 days. my departue was jan 26 8:30 am. actual depatrue was jan 27 aroumd 1pm even 1 stop at Montreal. your agent suggested it might be extend on [... read more]

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Private  - 

Verified Purchaser

Friendly Fun Vallarta: Good yet disappointing

The grounds staff, room staff, front desk staff and restaurant staff were all amazing. Incredibly friendly and helpful. ? The grounds were kept spotless. ???? The hotel rooms were spacious, spotless, cleaned daily and offered an amazing oceanview from the balcony. The beach area was nice but we were not able to swim in the ocean due to strong currents, and warnings of dangerous animals such as scorpions, jelly fish and crocodiles. So everyone just used the pools and hot tubs. Some of the s [... read more]

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Tim  - 

Verified Purchaser

Oleo Cancun Playa: It was a great resort

was a great place to stay staff were amazing the entertainment could use some help the chairs were save all the time had to get up early to get a chair by pool or beach even when they’re rules said you could save chairs was disappointed by this and lack of entertainment hot tub tiles are falling off and was warm not hot over all not a bad place to stay would I stay again maybe but can’t say enough for the staff amazing

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Unhappy traveler  - 

Verified Purchaser

Sandos Caracol Nature Resort and Water Park: Spinning ceiling fan fell on child

First room was not fit to stay in, should never have been assigned considering no shower head, wall sconce was on bench, patio door unable to open, 2 huge holes in ceiling Second room the spinning ceiling fan fell on a child in bed, hotel did nothing, no credit or new room, and zero communication from hotel management or the travel agent Waterpark supposedly closed due to water pipe burst yet it was obviously to paint the kid area as they miraculously opened for one afternoon when people c [... read more]

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Private  - 

Verified Purchaser

Krystal Grand Puerto Vallarta: Krystal Grand - Hcienda

We travelled to Puerto Vallarta the last week of January to celebrate my 70th birthday. This was our first time in that town and we stayed at the Krystal Grand Hacienda. The room was very spacious and clean, we had little issues with the overhad shower dripping if you used the wall shower but that's minimal. THe rounds were impeccable. The staff were very helpful and courteus! The food was good and we enjoyed the a la carte restaurants, Italian being our favourite (there were 8 of us there to [... read more]

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Private  - 

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Royalton Riviera Cancun Resort and Spa: Gorgeous and Delicious

This beautiful resort is on a stunning stretch of beach, and if the ocean isn't your thing, there are so many pools! The food everywhere is great - at the buffet, the themed restaurants, even the poolside food trucks. Staff are very friendly and helpful and the whole place is just lovely. Our room was spacious and very comfortable. If I had one complaint it would be the evening entertainment. The evening shows are held outside by the main pool. There is not enough seating to accommodate every [... read more]

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