Sunscape Dorado Pacifico: would never stay here again

this was our first trip as a family and my 2 year old got very sick. He was sick for the entire trip. then my 4 year old got sick as well. on top of that our room was next to a disco that played very loud music u till 4am. I almost lost my mind on the 3rd day. it seemed like no one cared and they werent eager to help. we had also run into a handful of people whom also had gotten sick. The rooms are also crawling with ants. i would not recomend this hotel at all.

Posada Real Los Cabos: Small resort

It was a nice resort, great for my mom and being her first time in Mexico. However, it was very small and the amenities shut down very early, which was disappointing, very friendly people though. Food was good but got boring after a couple of days

Hotel Emporio Ixtapa: Amazing service!

While the hotel doesn't have the fanciest rooms it does have a swim up bar, daily activities, a buffet with pretty good food and the best service staff. We didn't mind the room as we didn't spend too much time in it so really it didn't matter too much. Definitely going back within the next year!

Las Palmas by the Sea: A good hotel depicting a lovely ambiance of old Mexico

An older hotel which we found to be very clean from the main lobby and sitting areas, including the public restrooms,the pools areas, the dining facilities and our room.The staff were friendly, polite, aimed to please. and were continually mopping/sweeping , generally making everything clean (no musty odours). The bathroom was quite small & with only a shower and we had only two very small drawers for our personal items so we pretty well needed to live out of our luggage.

Crown Paradise Golden: Nice Resort

I liked the hotel due to it being small in size, service was great from all of the staff throughout the resort. The only negative I had was the service and the food at the international restaurant. The service was slow ,food was not what it stated on menu. A bottle of wine fell on the floor and it sat there the whole time we were in the restaurant. The host of the restaurant was overwhelmed and didn't appear to want to be there.

Holiday Inn Ixtapa: Great resort, beautiful weather and beach

Rooms have been updated and very nice, food only fair, employees excellent and are the main reason we go back to the resort. New management has greatly improved the grounds and the resort is very clean and looks fantastic.

Bahia Principe Explore Coba: Great Vacation

Hotel was good but the beds are are very hard and there is a lot of walking and you need to book your restaurants as soon as you get there or there won’t be any available (but when you go to the a la carts they are less than half full so not sure why they make it so hard to book them). It is a 2 hour ride to the resort from the airport the beach is full of seaweed

Princess Mundo Imperial: Good value for money

Almost everything about this hotel exceeded our expectations, except 2 things: 1. There was no tennis available because the Mexican Open Tennis Tournament was being played at the time of our stay. There had been no information about this on the Sunwing booking site. 2. Evening entertainment was OK: 4 or 5 dancers each night. Once or twice was enough. The room was very clean, food& service were good, with excellent food at the Asian restaurant at El Palacio. It is possible to use the f [... read more]acilities at 2 other hotels: El Palacio and Pierre. Shuttles to each hotel are free. The setting is perfect, with 5 pools and the beach. However, the sea view is somewhat obscured by the palapas set up by entrepreneurs at the water's edge. We will happily return next winter, but not at the time of the tennis open.

Breathless Riviera Cancun: Fantastic Vacation

This resort was absolutely gorgeous. This fairly new resort is flawless. The room was the prettiest room that we have ever stayed in. The huge glass shower is very luxurious and the iPad to run the room is unique. The food was delicious, beautifully presented, and served by very attentive waiters. We were impressed with the fact that every restaurant greeter asked if anyone in our party had allergies. We were in the Exhale club which I highly recommend. All staff went out of their way to make o [... read more]ur stay special. I also liked the fact that it was a smaller resort which made it easy to walk wherever you wanted to go. No need to catch a cart or train. We will definitely return to this resort.

Sunscape Puerto Vallarta: Not up to Sunscape standards

The hotel is nicely located, renovations have made an improvement to bringing this hotel up to Sunscape standards but not there yet. Our experience was troublesome right from the Sun Club checkin. They did not have our room selection available!? They did give us a nice room, however we had to move the next morning, before 11:00am!? It is now 8:20pm and we are just heading to our room! Check in was about 90min!? Next morning...We asked if we were to pack up and they would move our luggag [... read more]e to the new room, when available? We were told no they could not!? We were not offered any solution for storing our luggage, until our room would be available at 3:00!? This is the second day of our holiday and we are basically held captive at the resort as we are detained there because we have no place to put our luggage! We spent another hour of our “holiday time”,discussing this unreasonable request before they agreed to move our luggage to our new room, once they had it ready! Which was what we requested. By this point we are stressed out 🥺 WiFi is only available in the lounge area and not always a strong enough signal, at that. The SunClub food was deserts and sandwiches. Not once in 9 days was there anything else. No vegetables or other food!? Premium alcohol was almost non existent! They didn’t even supply kahlua, it was something else, in a none labeled bottle!? I saw a bottle with maybe 3 oz in it, of Grand Mariner the night we checked in and it was never available or seen again, for the remaining 8 days of our stay, for example. I should have seized the moment! They rest of the trip went about the same. Even in the Sun Club area, we had to ask for loungers, after an entire scanning of the resort, daily there were not enough. The plastic glasses at the bars were washed without a dishwasher. There was never any cutlery at the Grill, to eat with!? Which is probably okay if you want to eat guacamole and salsa, for example, with fingers only😳 Every day there was something not quite up to advertised resort amenities!? The entertainment is lacking also. The quality is fine, there is not much of a selection though. The gym is very small but there is some outdoor space available. Towels, mini bar(I only drank the water) not replaced when room was cleaned, daily. We did tip for every service, every day! JS I could continue with the administrative defects but I’m sure you get the just of my review and how our holiday was. Keeping in mind that Mexico is a different country and service is different there than perhaps Canada and the USA, however the simple basic services and amenities are not where they should be, in my opinion. We have travelled to both the Atlantic and Pacific coasts of Mexico, 19 times now, always staying in 4star hotel chains, all inclusive resorts, as well as previously at another Sunscape, and it is my opinion that the management/administration needs work to bring this resort up to its advertised claims. With that said we were very happy with the food, the staff was all ways Mexico 5star; happy, polite and very accommodating. The rooms and common areas were always very clean. The beds were comfortable and we did get to try out 2 different ones 😆

Catalonia Yucatan: AMAZEING TRIP

THE HOTEL WAS NICE FOOD WAS GREAT BARTENDERS WERE AWESOME THE SERVERS WERE PERFECT AND BEST OF ALL IT WAS NICE TO TAKE A HOLIDAY WITH MY HUSBAND IT WAS OUR FIRST HOLIDAY TOGATHER IN 10 YEARS SO FOR MY IT WAS AMAZEING FOR BOTH OFF US THANKS SO MUCH . ANNAMARIE MOSHER

Melia Puerto Vallarta: and it is indeed an amazing resort - in more ways than one - we would give it an A+ for everything except shade. As my husband has had a few melanomas and has been advised not to sit in the sun, it was very difficult to find shady spot on either the lower beach or the pool area- there are many palm trees but they are very tall and do not provide much shade, maybe some more palapas.

We found everything about the grounds interesting and so clean; it was great to be able to just sit on a bench in the lush gardens between the trees and watch the birds fly by, see the turtles among the gold fish, enjoy the various flowers. The pool was so clean at all times. The service from the staff was excellent, always very friendly and accommodating . The food was plentiful and well prepared, the a la carte restaurants had varied menus, both alcoholic and non-alcoholic beverages were p [... read more]lentiful. The room was more than adequate with a great view. The nightly entertainment was enjoyable and very professional. Due to health problems, this was our first southern trip in a few years and it was a very happy experience - we hopefully will return soon.

Bahia Principe Explore Akumal: Not a ‘LUXURY’ hotel

The room/bathroom very dated, in need of major updating. Unable to swim at the beach as the water is just at waist level. - many thanks to Esther Fitz at the front desk. Very nice staff, always smiling and working hard. Grounds very well kept This is definitely not a “Luxury” nor a “five stars” hotel.

Valentin Imperial Riviera Maya: Great Resort, Super Service, Terrific Food-Couldn't Find Anything Negative

This resort has got it all. It's a big resort, which we don't normally like but the layout provides areas for any type of vacation you are looking for. We decided on the privilege package which I would recommend. For the extra charge you get a lobster daily, 4 premium bottles of alcohol in your room (of your choice), no standing in long lines to reserve your a la carts, a pool/beach bed reserved in your name, the concierge takes care of any requests, etc.). The service is terrific, all the staf [... read more]f are wonderful - shout out to Jarrod - awesome service, couldn't ask for better)!! Whether you like a quiet relaxing vacation or a party atmosphere, this resort has it all! Go, you won't regret it!

Iberostar Waves Paraiso Beach: Good time in a beautiful resort

This was our first stay at an Iberostar property. We stayed at Paraiso Beach which shares facilities with Iberostar Del Mar and combined it is a relatively large resort. First the staff working in the resort is doing an excellent job in almost all areas. We found they were very friendly and always with a smile. The facilities, lobbies, grounds, restaurants and rooms are well maintained and very clean. Check in was not the best. I am not sure if most of the staff was on training. It was a lot  [... read more]of pressure from the concierge trying to convince us to go to the Iberostar Plus presentation at Mayan. The pool is big and always clean. One area was closed for some maintenance. The meals were okay, the buffet had a large variety of food, we found the meat and fish most of the time little uncooked. My son got food poisoning and for two days he couldn't go outside the room, he missed also our Chichen Itza excursion. The a la carte restaurants were reasonable the Mexican kind of disappointing. The beach is nice, we found chairs available all the time. Entertainment was good, we loved the Mexican show. Overall we had a good time in the resort.

Blue Bay Grand Esmeralda: Great resort

The resort was lovely with the staff being so friendly and helpful. Food was good, facilities were clean, only downside was the seaweed on the beach but they can’t control Mother Nature! Had a lovely stay.

Sunscape Cancun Resort and Spa: Great getaway, nice place!

My husband and I traveled with our 2 boys (age 10 & 7) for 10 days in February 2019. Panama Jack's is approx. a 30 minute drive from the airport. Upon arrival the check in was fairly quick and our room was an ocean view which definitely met our expectations. We were pleasantly surprised that we had 1 king and 1 double bed. The beach is that of gorgeous white sand, a bit of seaweed (not a big deal) - but there is always wind and fairly turbulent waters (undertow). In fact our entire 10 days  [... read more]there it was red flags on the beach, although we still waded out a bit to enjoy the waves. There are 2 pools - the main pool is not huge and this is where most of the action is, so be prepared for loud music and constant activity. The second pool is quite small, it's quieter due to being away from the entertainment crew, but had more younger children around - probably due to the fact that the kids club is right in proximity. There are a couple bigger water slides my boys enjoyed - although my husband was concerned with the speed in which he exited the slides - lol! Lounge chairs can be hard to come by both around the pools and on the beach - but we always seemed to be able to find something eventually - it's just most people seem to place a towel on them to 'reserve' them (boo!). They do offer some classes, such as yoga and Zumba, first thing in the morning (8am) if you like participating in that sort of thing. One of my favourite things was the Panama Jacks Coffee Company in the lobby where we could pop in to grab our specialty coffees all day long, including treats which the kids enjoyed - such as cookies and pastries. There seemed to be lots of eating options. We dined at both the a la carte restaurants - the Italian one was our favourite. They had excellent service and even when having a hard time deciding on our order, they brought us out a sample of the item we didn't order so we could try it! The buffets have different theme nights and there was always decent selection - although some things like guacamole seemed hard to find, and desserts weren't overly impressive. There is a 24 hour snack bar - but nothing special so we didn't use it during our time there except to grab a few tortilla chips one day. The drinks were good, although I found them quite sweet with syrupy mixes - such as daiquiri's or pina colada's. Mojito's were one of my fav's and you can't go wrong with the cerveza's! The evening entertainment didn't blow us away so we didn't make a huge effort to watch it. Seems our boys enjoyed the foosball table so we tended to sway toward that most nights. The only issue we had was a couple times we went back to our room and our door was not completely latched - meaning we just had to push it open without our key card. We soon realized it was the maid service that was not properly closing our door after cleaning. Nothing went missing, it was just a little alarming! All in all, we had a great getaway, enjoyed every minute of escaping winter - but will likely look for another destination/resort for our next trip.

Wyndham Alltra Playa del Carmen: Amazing Vacation

We recently stayed at Panama Jack in Playa del Carmen and I have to say it was a great vacation. I love this resort, it's just the right size - easy access to the beach and the city. The staff are exceptional always greeting you with a smile and a hello. It was amazing that even if you did not give a tip the service was always the same. Our hostess in the dining room each morning (Feb 24-Mar 3) is one the best I have met, wish I could remember her name. She was always helpful and accommodating.  [... read more]I requested a fried fish one day and she actually got the chef to make it!! I'm truly impress with the standard of service to which your staff adhere. Great job!! My only suggestion for improvement would be the food and that's only because I'm mostly vegetarian. I would have like to see more bean dishes, next time I would request more because I think I would have gotten it. Thank you for a wonderful winter vacation, I will be back

Catalonia Royal Tulum: Beautiful!

The adult only resort was perfect and the staff were wonderful and extremely helpful. The rooms did not have views of the beach but the trees and animals made more than up for it. I highly recommend this resort to anyone looking for either a trip with some froends or a romantique getaway.

Iberostar Waves Quetzal: Iberostar quetzal,Mayan Riveria

Georgeous property! Free form pool was great ; site is shared by IBEROSTAR Tuscan . Get up by 7:00 am if you want a longer ! Pool side entertainment exuberant! Beach is nice but waves very rough . Staff excellent! Rooms spacious and always kept tidy by staff . Evening entertainment is typical . Walkways are slate with cement in between, making it uneven and difficult for seniors . Enjoyed the Howler Monkey antics. Food, lots of variety , good quality . A la carte’s underwhelming .  [... read more] Sushi was great