Hard Rock Hotel Riviera Maya: Total satisfaction

Staff is fantastic. From bellmen to servers to front desk, the employees went out of their way to insure our stay was fantastic. Resort was exceptionally well maintained. Dining options were many and all excellent. Entertainment options throughout the day. Also plenty of quiet areas if you just wanted relaxation. A great value and will absolutely visit again. A+++

Bahia Principe Explore Akumal: Dream Vacation

The Luxury Bahia Principe Akumal met our every expectation. The impeccable grounds, the amazing service, the lovely pools and the calm ocean lagoon all contributed to a wonderfully restful week. The resort is massive but a regular trolley enabled us to get to every location quickly. We booked several restaurants the first day and really enjoyed the Brazilian and Seafood restaurants. The seaweed problem does exist but the staff work extremely hard and have it all cleaned up each morning. We would [... read more] certainly return to this resort and would look into 10 days next time!

Secrets Huatulco: Beyond our expectations

This was my third time to this resort with my wife and we had another fabulous time. This was our first time in a king swim out room and I don't think we could stay anywhere else now lol. This hotel still has the best service compared to anywhere else we have been to. If you are a pool person and love hot weather you can't go wrong here. The sand on the beach is hot so you need water shoes but we didn't go to the beach once this trip because we are pool people. Service is great, the weather is  [... read more]hot and perfect for us except for burning our lips off lol. The food was good and you could always find something to eat and cans of bud light topped it off. We are going to go back next year for two weeks.

Fiesta Americana Puerto Vallarta: An amazing time!

This hotel is such a great place! We’ve found the one that everyone is always looking for when traveling. The one where you want to go back year after year. Every group or couple we talked to it was their 6th or 12th or 18th time here and that speaks volumes. Check in: literally took 2 minutes, although we booked club in aug and emailed asking for a 9th floor room to celebrate our 10th wedding anniversary we were put on the 7th. We weren’t going to let it ruin our stay so we dealt with i [... read more]t not the end of the world. Rooms: we were told that ours was old and tired, needing updates but it was just fine for us. The king was firm but we had good sleeps and it had lots of pillows. The bathroom was somewhat smaller and once you get two people getting ready it gets tight. The view is to die for and the balcony was huge! We had coffee every morning and watched the lights of pv every night out there. Pools: They are not freezing cold like mentioned, They are somewhat heated and very well maintained. Once you get in for a quick second it’s a small refreshing feeling then it’s like a bath tub. We watched maintenance replace any tile that was broken or missing unlike some reviews saying they are all broken everywhere. Not true. Pool bar was fantastic and service was the best we’ve had! Although I do worry about the lack of times people leave the pool all day if you know what I mean.... upstairs at the sonne club it was everything next level, service, drinks, food and smiles. Beatric took care of absolutely everything and I mean everything! This pool also had a hot tub on either side which was way too hot for us but lots of people were using it. Restaurants: We had the outdoor buffet style a couple times and it was great every time! It is shared seating if you’re a small couple but what better way to meet new folks. We had dinner at the Italian twice and the Chula vista outside area one night. Each place was amazing and the service was second to none. Breakfast every morning was outside at the veranda and is a must if you book club! Such a nice start to your day and once again service is top notch! We ordered room service a couple times and it is slow but to be expected, it was very good with lots of options. The food here is the best we’ve had at any all inclusive and they do the best to make everyone happy. Pool side they have cookouts with anything from fish to chicken or steak. A must is the fish tacos pool side, they were the best! 7th to 9th floor happy hour is a nice touch too as they had snacks like wings or finger food and drinks readily available with coffee or pastries in the mornings. Service: They must get a training seminar because we stayed at grand fiesta in Cabo and service there was incredible as well. Here though because it’s a smaller resort you get to interact more with the same group of staff. I really don’t like name dropping but these folks do one hell of a job from Arron in the veranda and 7th floor lounge to Raphael also at veranda and 9th floor lounge. Andreas at the pool bar was very welcoming, happy and such a good spirited guy. Oscar at the sonne club would never leave you hanging and they would bring you buckets of water or beer or both. Francisco, tip of the hat to you sir, you run a truly amazing resort! We will be back again!

Ocean Maya Royale: Awesome vacation

We stayed at Ocean Maya last week and enjoyed every moment. The entertainment staff are so amazing. Big thank you to Christian and Andrea for making our week so special. If you are looking for a deal on excursions be sure to see Margarita by the pool. She had better rates then the front did. We did the Mayan ruins and cenotes. It was absolutely the highlight of our trip. The resort was well kept. The rooms were very nice. The only downfall was the seaweed which a problem in Mexico this year. [... read more] I wouldn’t hold that against the resort as they made every effort to clean it daily.

Bahia Principe Explore Akumal: Great Resort

Large clean resort. Staff very friendly and go out of their way to make your stay enjoyable. Lots of choices for dining from buffets to a la Cartes with a huge selection of different foods. Shuttles will take you anywhere on the resort.

Riu Santa Fe: Lively resort

Everything was good. The only change I would make would be not to go there in March as it is spring break and quite noisy and not relaxing. The food was good and lots of it. The amenities was good. The location is priceless with the view and close to town. The service was excellent from staff and very polite.

Grand Oasis Sens: Beyond terrible

This was not a suitable hotel. Our room stunk like the inside of a musty toilet. It stunk so bad that every time we entered, it made us gag. We complained and asked to be moved to another room and were told “ No. hotel is full” it took two days of fighting for a new room and we had to get our Transat rep involved before hotel staff would even attempt to resolve the problem. On our third day they finally moved us to a room that was a bit better. However we had to be out of our stinky room by  [... read more]noon and had no access to our newly assigned room until 3pm. Upon moving into our new room we found that the room safe was broken and had to wait for a repair before we could leave our valuables. Ultimately the hotel cost us an entire day out of our vacation. We have washed our belongings three times since our return home and still everything smells like the musty stinky room. We would never ever stay here again. No one looked happy, staff or guests. Staff... probably because they were dealing with constant complaints and guests probably because of smelly rooms.no restaurants were open past 10pm. Not enough shade provided on beach. One day security would not allow guest in the ocean. No lifeguard on duty. Said it was not safe to swim and yet resorts right next door on either side were allowing swimming.

Barcelo Puerto Vallarta: Great Vacation at Barcelo!!

Travelled to Barcelo in late Feb and had a great week. The 4 of us found the food quite to our liking, the pool was excellent and the service was fantastic. Only drawback is no free wifi area and it's too far for easy access to the old town area. Highly recommend this resort.

Golden Parnassus Resort & Spa: Good resort

Service at this resort is absolutely amazing! The staff is what makes this resort function. Rooms are out dated and the food was good but definitely room for improvement. Not much night life at this resort.

The Pyramid Cancun: Overall this resort has all the things you need

Food was great, nice exciting restaurants (Black hole & Bensuza). The biggest problem we had was there is no control of noice after 11 pm. The party people would come in and it would get loud. We were in the Pyramid part, so ear plugs are a must. We would go back staff was awesome, any problems were addressed quickly. For a huge resort it did not seem crowded. But you must upgrade to the black pyramid bands to enjoy the best places on the resort. Recommend doing before you leave home.

Viva Azteca by Wyndham: really enjoyed this resort

Staff could not have been more attentive, rooms dated but clean, beautiful beach and were still able to swim in ocean regardless of the seaweed (which s harmless and doesn't smell bad either). We enjoyed the food very much and no long lineups at the buffet or the bars. Great place and service - we will definitely be going back next year!

Azul Ixtapa Resort: Stunning and very well maintained!!!

All the grounds and public areas are extremely well maintained .... There are always people working on maintenance very respectfully!! All the staff are very friendly ... No complaints on maintenance or food!!! The only complaint - there is an optional time share element and the sales person called it a vacation club ... Just be aware if you DON'T want to waste your time...

Grand Park Royal Cozumel: Awesome resort!!

We had a great trip to Grand Park in Cozumel, the resort is beautiful, the staff were absolutely amazing, very friendly. The la Cartes were excellent, the waiters that work there were hilarious, we found the food was very good, could of been warmer. The bar at the infinity pool was awesome the 2 girls that waitress there were sweet hearts, brought us drinks without waiting or asking, every day we went, they gave us hugs and kissed us on cheek. We love them, will be returning we had such a great  [... read more]time.

El Dorado Seaside Suites: Great resort!

The grounds are beautiful, and very well maintained- there is always someone working on keeping it looking good.The rooms are clean and comfortable- there was not any availability of 2 beds in a room, which was difficult for non couples guests. Adding that option might offer more flexibility. The Palms section could use an update - the rooms look a bit dated. Offer a choice of no jacuzzi , as it is not something everyone wants .The food was excellent, and the service was friendly - lots of choi [... read more]ces, good selection of fresh fruits and vegetables. Beach is not the best for people that enjoy long walks, as there is a lot of seaweed, despite the hotel's efforts to clean it. We have been to this resort several times , and enjoy it every time . Would recommend it to anyone looking for a relaxing , peaceful vacation .

JOIA Paraiso by Iberostar: Excelente

Wonderful experience. This hotel gives you access to all their properties. Outstanding pools including wave pool, salt water pool and lazy river. Activities from gyms to spa to pool side to evening presentations were well organized fun and professional. Dance lessons with Sailin were amazing. Food was to die for especially the Italian restaurant.

Grand Park Royal Cozumel: Clean accommodations, great staff

My wife and I visited the resort for a week on the last week of February 2019 and loved the resort. The rooms were very clean and through out the resort. The website for the resort stated pants and long sleeves shirt for the A la carte for men. Not the case, shorts, collar shirt and closed toes shoes were required. We found the food and coffee was not hot every time we for breakfast and lunch, it was warm. The coffee shop had very good and hot coffee. A good variety of food and would be excellen [... read more]t if it was hot. Friends of ours had kids and it had a kids sitting area which the parents loved. The other thing is you could walk off the resort onto the street and feel safe in the day time. We took several taxis to downtown Cozumel to the flee markets and found a souvenirs paradise. All made in Mexico. Perfect place for Scuba divers. The down side is the beach space was limited and only one type of whiskey (Jack Daniels) at the bars. On the list to visit again next yearMore

Allegro Cozumel: A little disappointed.

The hotel was kept very clean. The rooms were very small. The pool and beach were nice, although the smokers used the sand as their ashtray, which I found pretty disgusting. The food was not good at all, it was always cold, even if they just refilled a tray of something, it was cold. The staff was very friendly. They should have more than one person cooking eggs at the breakfast buffet, I felt sorry for the lady that had to cook for so many people, the resort was very full. There was also only 1 [... read more] bartender at the beach/pool bar, there was a line up most of the time. I am sorry to say I would never return to this resort because of the food. It is certainly not a 4*, I would say it is more like a 3-3 1/2*.

Riu Vallarta: Amazing as Expected!

We have done 2 RIU in the past, Aruba & Punta Cana. This one is just as gorgeous if not more. We enjoyed the service, amenities, food, hoisekeeping, etc... Despite the beach was a bit wavy and cold for swimming, we certainly enjoyed the 7 nights there. Hopefully, the upcoming renovation will bring this establishment to a higher level! Keep up the good work!

Grand Park Royal Cozumel: Nice resort

Very very clean friendly staff close to all the venues great snack bars and coffee shop and nice pools and sitting areas small beach but very nice and clean walk ways with lots of lightning for nighttime walking la carte meals were great dinning room meals were cold