Occidental at Xcaret Destination: Huge, clean resort!

My fiancé, his parents and I visited the Occidental Grand Xcaret from March 31-April 7. The only hitch we had is as a family, we wanted to have our rooms close together and we were first placed in 2 different buildings. Once it was brought to their attention, they were able to put us in the same building, even the same floor! When I was first searching for our vacation resort, my instructor priority was size. To say that this resort is big is an understatement. Now we love to explore so this wa [... read more]s perfect for us, but if you don't care to walk then maybe avoid this resort. You're right in the jungle so there is plenty of shade if you need it, and plenty of sun as well. Huge pools, plenty of loungers, minimal beach. The small beach we were aware of before we booked and it didn't bother me in the least. In fact, it was perfect for snorkeling... tons of fish to see right on site! There is a lot of wildlife to see as you walk through the resort. Many restaurants, some we liked, some not as much. But even for picky eaters, you'll always find something to eat. Everyone is so friendly, we especially loved Fabian, who always greeted us at the snack bar by the pool. All in all it was a very enjoyable trip and I would go back in a heartbeat.

Royalton Hideaway Riviera Cancun: Not really adults only

Not impressed with this resort. They market themselves as adults only but it is part of a much larger complex which is for all ages. In addition there is only one restaurant in the adult section so you pretty much have to dine with tons of kids around. Also they don't take reservations in advance so you have wait Atleast one hour for a table. Complete waste of time on a precious holiday. Go the royal hideaway by occidental resorts instead which is also in the Maya and is only for adults!

Grand Palladium Kantenah: Outstanding

Great food, great service, awesome pools and beach. Many varieties of great food and especially the Japanese restaurant. The reefs right on the beach were a highlight for our kids. Highly recommended.

Excellence Riviera Cancun: Resort was truly "Excellence" !!!

Perfect holiday at an amazing resort. Top marks for cleanliness, service, food and beverages throughout the resort. Even the weather was perfect. Not one complaint about anything. If I had to make a suggestion for an improvement, it would be to increase the shaded areas for seating around the Excellence Club pool. But we spent our days on the beach and there were plenty of lounges in the shade.

Platinum Yucatan Princess: Great resort

The hotel was beautiful. I recommend Platinum swim-out rooms they are awesome. Food was great. Beautiful, clean resort. The only bad things were the beach is not too nice and the resort is a little ways from the airport. But would definitely go back to this resort.

Royalton Hideaway Riviera Cancun: 90% children's resort, all adult area very limited

All adult area just a small area and poorly designed area and pool. All the restaurants and buffet are in Children's areas, they have best areas and pools. Need to have Oceanview room to get nice room and high up to see over buildings, swim up rooms a waste of money since you face buildings everywhere. Very little green areas, mostly buildings. Resort looks like a Shopping Mall.

Valentin Imperial Riviera Maya: Food was fantastic

Service was great, the whole experience was better than expected. Mainly the food was a real experience. No reservation needed and with a great selection of dishes .I would recommend the resort to anyone.

Grand Sunset Princess: Huge resort with swim out rooms

The resort was beautiful, very well maintained and very clean. The restaurants were always filled with fresh food and wonderful servers eager to help. Our only complaint is that this resort is almost too big and the tram is non existent. Lots and lots of walking to get to the beach, pool or restaurants but other than that it was awesome! The swim out rooms are amazing and definitely worth the upgrade!!

Selection Riviera Cancun: Awesome resort

Amazing resort, amazing food. Would definitely return back! Enjoyed every minute of our vacation here. The staff was great and service was incredible. Really enjoyed the adult only section. Spent most of our time at the adult only pool.

Grand Palladium Kantenah: Great Eco resort

Beautiful grounds, lots of shades , trees, trails, and a lovely natural looking beach. The water was a little rough on a few of the days during our one week stay. Some stones in the water so be careful as you enter. Regardless, it was beautiful. Great location for you are 30 minutes from Tulum and 30 from PDC. Resort provides free ride- collective- to PDC. Take Advantage of them many opportunities for the various excursions. Swimming with the sea turtles, in cenotes, snorkelling, etc.

Bahia Principe Escape Sian Ka'an: Amazing Resort!! Amazing service!!

The Bahia Principe Sian Ka'an was fabulous!!! This was my first ever all inclusive and this resort is 5 stars, all the way. The staff were incredibly friendly and helpful for whatever you needed. The hospitality service ah-mazing!! The food at the buffet was delicious and I sampled almost ALL the varieties that were offered. I'm not much of a sweet tooth, so I enjoyed the abundance of fruit and icecream there. The gourmet restaurants were also very different and they did not disappoint either. I [... read more] really like the fact that the villa's sit amongst a jungle so I can hear birds and see other creatures on my short walk to the lobby or beach bar. My family stayed here last year and recommended it to me. They were so right, I had a terrific time and met a lot of people. I got the relaxation I needed as well as a lot of the culture that I wanted to experience. I stayed from Mar 27 - Apr 3, 2016.....but am thinking of going back for Christmas!!

Grand Palladium Kantenah: Great Family Resort

Our first time to the Mayan Riviera - we we're sure what to expect - thumbs up to food, drinks, kids club and activities. Thumbs down to having to wait in line to book the Japanese ala carte - crazy busy! Also, Jr Suite usually means a separate sleeping area in my mind, but the room was just one big room for all of us - made it tough to do anything once kids were asleep. Overall would go again, and the value for the money was fair.

Bahia Principe Explore Akumal: Great Resort

Food was very good, the resort is very well maintained, staff bend backward to accomidate your every request. It is a big resort but the trolley system works well and I would not let the size deter you. The golf course was excellent. Just a great relaxing week. We will be returning

Bahia Principe Explore Tulum: Great Resort

Clean, the staff pampered us the entire vacation. The food was really good also and served organized and clean and promptly. Anytime we needed extra waters or snacks we had no problem receiving at our hotel. Lots of entertainment every night. Poolside bar...Beautiful resort!!!! The beach however at our side of the resort was rocky so I would suggest water shoes.. But if you walk down a bit the beach was outstanding--pure white sand, clean. There was always someone cleaning something:-) We were t [... read more]reated royally!!

Bahia Principe Explore Akumal: Amazing resort but with Management issues

The hotel was awesome, immaculate grounds, pools, food, activities etc- all what a 5 STAR resort should be. However, we experienced some problems that took away from the perfect resort experience. We could not get into our room until several hours past the check in time and entered a moldy, musty smelling room that took several hours to air out, the rooms were not cleaned daily until late afternoon,after 4:00, we had a leak in our ceiling,no hot water for 2 days, the mini fridge did not work for [... read more] 5 days, and our dinner reservations were incorrect on 3 occasions. We traveled with another couple and they experienced similar problems, so affecting us as well. The staff were great,but management to take care of these issues were not satisfactorily effective in addressing the problems or providing sufficient resolve to our complaints. Its hard to know whether our experience was an anomaly or whether other guests aside from our travel companions,had problems too. If an anomaly, I would still recommend this resort,if not,I am afraid it would be difficult to do so.If the problems we experienced were not in play,it would have been the best vacation ever. So very conflicted.

Platinum Yucatan Princess: Beautiful Resort

Beautiful resort, rooms are beautiful, swim up rooms are totally with the upgrade. Al la carte restaurants are all very good, but only 1 takes reservations which sucked... beach was beatific but not the best for swimming a lot of rocks and coral. Service was excellent.

Bahia Principe Escape Sian Ka'an: Amazing resort

Lush grounds, great food at the buffet, tons of a la carte restaurants to choose from, and access to 3 other resorts. This was our first time to Mexico and we loved our time at this resort. A nice quiet feeling - not the loud music and party atmosphere of other resorts.

Iberostar Waves Paraiso del Mar: Fabulous food !

Beautiful, friendly staff, very clean, beautiful and tropical landscape. Fantastic food, beautiful beach. I would definitely go back and stay at this resort. Great shopping at the resort as well. I would definitely go back and stay at this resort.

Bahia Principe Explore Akumal: Beautiful Vacation with some issues

This was our 9th all inclusive and second Bahia, (first was the Tulum in 2004). The visuals, beautiful. The grounds were impeccable, clean, no garbage anywhere. Smoking only allowed outside with ash trays everywhere. Our room 6621 was a corner third floor next to the infinity pool looking directly on the beach and third lagoon. An amazingly comfortable king bed with four pillows. Though we had a butler we only used him once. The room had a screen door, so no bugs , we slept to the sound of waves [... read more] every night. Our maid was a sweetie who tried hard to communicate. She was very efficient and helped when we had room issues. The bathroom had shampoo, soaps, a razor, comb, shower gel etc. replaced daily. The fridge was supposed to be restocked daily but was not. Cases of water were placed on the stairs daily so we helped ourselves. We ate at a few A-La-Carts, but found the food at the buffets so plentiful and tasty, that we preferred the more laid back atmosphere. Also they changed up their theme each night. Canada night featured beaver Tails. There was a main buffet but also a 24 hour beach bar and next to the infinity pool had a buffet/ A-La-Cart where we ate most breakfasts and some lunches. You were always met by a smiling maître de and hand sanitizer. A nice touch. We did venture to the other three resorts to eat and visit, but decided for our tastes the Akumal was the best choice. The 3/4 pools were warm, shallow with plenty of shade and loungers, however the best ones were snagged before 7:00AM. Same went for the beach. There was an adults only section, but we choose to mingle. I was again impressed with how clean the resort was including the beach. The lagoons were well protected by both whales and fish netting. Unfortunately the life guards had their hand full with patrons swimming outside the ropes in the strong currents. Red flag every day. Bar service was excellent from the bar tenders to the waitresses at all the bars including the beaches. We did feel sometimes that they were a little understaffed for the volume of people and often our servers had line-ups and only one working. This also happened a few nights at the buffet. This leads into our issues. We believe our building had just had renovations and was opened before being vetted for problems. Our pickup at the airport excellent. Arrived at 12:30 PM for a 3:00PM check-in. We were immediately told 3:30. Then 4:00 PM, 4:30, 5:00. We watched our maid finish setting up at 5:30. Our friends next door got into their room at 5:00 PM. Over the ten days we made two calls to have our screen door repaired. Would not close. Finally removed fixed and replaced. Fridge not working. Never did get really cold. No hot water for showers. Fixed. No restocking of fridge even after many phone calls. Two days in a row our room was not cleaned until 4:30 or 5:00. Hard to get ready for early dinner reservations. Maid could not access room with her key. We let her in. Thought that odd until the next day our keys stopped working. Maid called service. They got in by going through friends room over balcony. Eventually they replaced the whole lock. Unfortunately when we went to the lobby to have our keys reprogramed, they did not do the same for the maid and maintenance department. Two more days the maid waited for us to let her in. Maybe this was the reason our fridge was never restocked. The front desk did not believe that their people could not access our room until we had many conversations with management. Finally on our second to last night we came home to a large puddle of water on the floor and a skid across the floor. The next morning it was eventually repaired after we demanded a manager come to our room. We were told they were not on site before 9:30 in the morning. He appeared at 10:00. We then had a meeting on the beach that morning with Paola, senior management where she addressed many of our concerns, including arranging for an A0-La-Cart dinner that night with complementary wine to replace a dinner we missed because they scheduled it wrong. Understand that the maid and maintenance personal were fantastic. We felt it was a breakdown in communication between the levels of management that caused so many issues. We understand that these massive complexes have issues and we also expect things to happen. Not just all to us. Was this an anomaly? I hope so, as we would still and have recommended this resort to friends.

Grand Sunset Princess: Fantastic Resort!!

It was beautiful, the food was great, so was the service. Beds are comfortable too. There lots of excursions to enjoy, and lots going on at the resort for the active person. I would definitely consider booking another trip there.