Melia Costa Rey: Very good Resort

very clean resort, friendly staff waitress it’s amazing , I never wait for a drinks they are very friendly , only food vas little cold , rooms was perfect clean , Hot water all time , Cleaners was to loud in Holloway early morning , Swimming pool was very clean, Entertainment vas Nice. I recommend this resort .

Grand Muthu Cayo Guillermo: Could be better!

Beach-good, rooms-good, food -hardly 3 star, they don't care how to cook, dirty feel ,smoke in the restaurant, Wed nov 27 some bosses came for the conference - the food was better. Not enough fresh greens and fruit. . Entertainment - same dancers every night.. Not diluted vine only in a Sport bar. Bad management although lots of resources invested.(((((((

Aston Costa Verde Beach Resort: Amazing

Grounds were beautiful beach was beautiful and white sand crystal clear water great snorkeling right off the beach, amazing water sports. Pools were kept clean. Amazing staff throughout the hotel beach and pool bar. Older section rooms a little dated but you only sleep in there. I can't wait to go back it was such a great trip and we took 7 18 year old boys that never had a problem finding something to do

Melia Costa Rey: Good Resprt

The Pullman is a good resort. I say good because it was good food and good drinks but the room was rushed and the pictures online were deceiving. The staff was incredible and the entertainment was great; especially the horror show! For the A La Carte restaurants, I really enjoyed the Italian and Japanese restaurants but for the Cuban restaurant I wouldn’t go back to! All in all a good resort and would give it 2.5 to 3 stars!

Playa Cayo Santa Maria: very poorly managed resort

We arrived at the hotel on November 15th. We were settled into room 0607. When we arrived there, the lock did not open. After 15-20 scans, it finally worked. There was a strong smell of some kind of chemical inside. The room was dirty, someone's hair on the floor. The safe did not work. A minute later we saw a cockroach on the floor. I killed him, but in the closet we saw another one on the wall. Another cockroach ran across the floor again. We returned to the lobby. We were told to wait, there  [... read more]was a long line. We waited about 40 minutes. They listened to us and gave room 0670. We left the house at 10 a.m. We had a some meal on the plane, and now it was 9.15 pm. We were very hungry and went to a restaurant. After the restaurant we went to see the room. Opening the door with a key, I saw 2 women. They were also surprised, like us. We went to the lobby. We were given room 0370. We were not able to open the door. I went to the lobby. The keys were reprogrammed, we open the door to the room. Our luggage was in room 0607. I went to the lobby and asked for the key to room 0607. The door to room 0607 could not be opened. I returned to the lobby. They called someone, we went to room 0607, after 5-6 minutes of the specialist struggle with the lock, the door was open. We took our luggage and went to room 0370. Then I brought the key to room 0607 in the lobby. The beds in 0370 had clean, fresh linen, but the bathroom also had hair, floors and tables dirty. It was very late, we cleaned up a room and finally get to bed. In the main restaurant there are no spoons, glasses for juice and very often there are no plates. People stand in line, waiting for their arrival. Evening shows are very monotonous and second weeks repeats the first. We saw such poor management for the first time. The resort experience is very bad.

Hotel Roc Casa del Mar: The best resort that I have ever been to

Beautiful resort. Although it's huge everything was practically perfect. The rooms were cleaned every day, they also change towels and bed sheets daily. The staff was very nice and helpful. There were variety of food to take from the buffet restaurant and they were bringing things accordingly to the needs. Every thing was nicely and esthetically served. My husband only complained about the pork and beef that it was not very juicy. The highlight of the trip was the catamaran excursion and swimmi [... read more]ng with the dolphins which I would recommend. The dolphins were kept in ethical enclosures out at sea. I also enjoyed the daily evening entertainment. The actors were amazing.

Hotel Roc Casa del Mar: Great beach resort

We had an issue the first night upon arrival where there were no lights outside on the cobblestone to get to our room and this was reported but never fixed all week. Luckily, we found a shortcut and had a flashlight on our phone that we used to walk in the dark until almost to the front lobby. The 3rd night before our departure, the hotel ran out of red wine. For two nights, we had no lights in our hallway on the 3rd floor but the 1st and 2nd floor HD lights so it was reported to our Air  [... read more]Transat rep and it was repaired. The one beach snack bar was not open for the full 7 days of our trip so we only went once to the other snack bar but they ran out of plates and we had to wait for someone to walk on the beach and get more and they were just cleaned under running water, we did not see any soap being used. They should use paper or cardboard plates for the beach. Our rep was wonderful and made sure our room safe and air conditioning worked, which they did. We had a few burnt out lightbulbs and when I asked the housekeeper about it, she took one out a nearby table lamp and replaced it. I reported the balcony light being out all week but it never got changed. They might have had a shortage of light bulbs but we made do. There was seaweed on the beach and they had a sign saying they do not clean it up as they let Mother Nature take care of it. Overall, it was a great vacation with great sunshine and no rain all week.

Los Delfines: Amazing Resort

We have been to this resort 3 times know and this was by far the best time we had. Lots of chairs on the beach with umbrellas, Great staff and awesome food. In the middle of town so great for walking around town. Will definitely go back again.

Playa Luxury Cayo Las Brujas: Angsana Cayo Santa Maria Beach is Amazing

The trip from the hotel was fine. It didn't feel long on my way there as there was cold beer and I was so excited. The driver and assistant were pleasant and knowledgeable. On the way there though, there was no toilet paper on the bus. I got to the hotel and there was a very fast and pleasant check in. Their reception is lacking a large amount of change most of the time. To avoid anxiety, I would recommend maybe getting CUCs at the airport. I had to make multiple trips to reception over my 4  [... read more]night stay, as well as even ask the staff for change. The staff was amazing the whole time. They even went above and beyond such as making special off menu meals for my vegetarian self and provided me rice for wet electronics. The room was gorgeous and always clean. The maids make adorable towel animals and the fridge is always stocked by another employee. It was my bad for booking the room I did, the garden view as it was very lacking in scenery-- I should have upgraded. The service was quite slow at times. I even saw another guest actually almost leave without her breakfast as it was taking too long. Sometimes, I would go to multiple bars to get a drink because it was taking too long at 1. Bring a Bubba so you at least have to go up to the bar less. The beach was the best part of my trip--best beach I have ever been to. Bring water socks and water shoes though for exploring. There is a lot of white sand but there are also large rocks and coral in the water you will want to protect your feet from. Snorkeling was amazing all down the beach. I saw schools of fish--hundreds and hundreds, sting ray, star fish and barracudas! The entertainment was pretty lacking. So I wouldn't recommend this resort if that is what you are looking for. Their activity board is quite deceiving--it is not followed. Lastly, the food. I was always told by others to not expect anything of the food in Cuba. However, I went to Cuba last year to Paradiusus Rio De Oro in Holguin and the food was wonderful-- good quality and quantity. Here, the food was lacking. Mind, you I did travel in "off season" and so I am not sure if that's what the large difference was. I am also a vegetarian. The lack of vegetables was astounding. Most vegetables I ate were out of a can-- the same peas and carrots in most dishes. Then, the fruit... the papaya was probably the only ripe fruit and too ripe at that and the rest, the pineapple and watermelon were white.

Grand Muthu Cayo Guillermo: Super resort

This resort was great! The food was better than expected (I didn’t have high standards because it’s Cuba). The bread, pork and beef were fantastic. The Indian À la carte was phenomenal. The staff were really nice and loved our two little ones. This is a great resort for families.

Hotel Roc Casa del Mar: Great cozy resort , very welcoming!

I found the staff on the resort very friendly and hospitable .. the few minor concerns that we raised were addressed very quickly . The food was plentiful , lots of variety to choose from ; although they ran out of red wine mid way through the week 😐 The facilities in the resort itself ; rooms , lobby area , etc were kept very tidy . The weather was perfect , great week👍🏼

Hotel Playa Coco: Do Not Book Here!!!!!!

My husband and I had stayed at Hotel Playa Coco 2 times in the past and we have a fabulous experience. However, on this trip it was absolutely terrible!!!! I would not recommend this resort to anyone at this point in time. This resort should not be advertising itself as a 4 star anymore, maybe 1 star. Upon arriving the dj was set-up in the lobby making it so difficult to hear what the front desk staff were saying and the music echoed throughout the lobby - instant headaches! We were taken to  [... read more]our room and once inside the musty smell was very overpowering, however we thought that once the sliding door was open this would air out, but there was not screen on the sliding door to keep the bugs out. Upon further inspection of our room, there was no dresser to unpack our clothes, the safe was broken and the toilet didn't work!!!! That is a very important component!!! We went back to the front desk to advise them of the problems and of course there was nothing that they were able to do that night, so we stayed in our room. First thing in the morning we went back to the front desk to advise the new day staff of the problem and were told that they were calling a service technician and should arrive around 9-ish Cuba time. While we waited, we went to the buffet and ate breakfast, the selection was not very wide and not overly impressive. The only thing that still looked nice was the pool and the beach! What saved the vacation was speaking with our Air Transat representative, who patiently listened to our concerns and when we requested to move resorts to one that was liveable, he was able to do this and we were moved to Hotel Playa Paraiso - which was wonderful!!!!!!

Paradisus Princesa Del Mar: Ok by Cuban standards

The resort has nicely kept grounds, and rooms were clean and comfortable. I wasn't aware that Cuba is experiencing a food shortage, so many items on the menu at the a la carte restaurants were unavailable and the buffets had limited selection (lots of cabbage, artichokes, other veggies were hard to come by). Until the food issue is solved, I wouldn't recommend Cuba at all. As a non-smoker, smoking is permitted in most areas which was unwelcome. This is one of the last resorts for the airp [... read more]ort shuttle, so be prepared for a lengthy ride to get to the hotel.

Memories Caribe Beach Resort: Okay Resort

The resort is a 3 star. Food was cold at the buffet for breakfast, lunch and supper. Not sure if they had problems with the warming stations. So have the roasted pork which the person serves you. Or have them cook the meat for you. We did diamond club and ate breakfast 6 mornings at the Mediterranean Restaurant. This is a nice quiet place to eat. Those girls were awesome and we had the best breakfasts there. Please insist on showing your booked reservations for this hotel. Make [... read more] sure you get the room you paid for. Our room was sold and we ended up getting our room the next day which is a bungalow. After complaining and he admitted to me that he sold our room. Al Fresco room is a bungalow. With an outdoor shower and a bathtub and indoor shower. It is very dated and may not look clean. The 2 story walk up rooms are beautiful and have been redone. The only thing, is their is no door for the bathroom. You will have to ask to have your bed sheets changed and ask them to sweep and mop floor. My maid only made the bed everyday and made a nice towel animals. I did tip and gave gifts everyday. The beach is amazing and the waiter on the beach was great. Yes you can save seats even though their is a sign saying not to at the beach. The pizza hut they have on the beach makes tasty pizza. Hot dog was good burger not so great. If you love long beaches where you can go on forever walks this place is great. Pay 25 pesos to go on a catermeran to snorkel is awesome. My husband said the fishes he saw is what he would have seen Scuba diving. I don't think it is worth to pay diamond club. Basically you get to eat breakfast in a quiet restaurant in the morning and lunch twice a week on Tuesdays and Thursdays.

Paradisus Rio De Oro: Exceptional Resort

This is our first time visiting Cuba as our destination. Generally we stay at 4-5 Star Adult Only resorts throughout the Caribbean. Our friends talked us into this trip and I have to say, my impressions have changed. We chose Paradisus Rio De Oro simply because it was Adult only and it was a return destination for our friends and are glad we did. I’ll try to simplify my review. Food - Fantastic The Buffet was of corse like many but the food was without a doubt perfect. Alacarte’s - as [... read more] they would be at any 4+ Star - Remember, your in Cuba , so the tastes are a slight different, but all great and awesome presentations. Rooms - Dated - comfortable, Beds were wonderful, clean, good Air Conditioners. well maintained by the housekeepers. Pool - Crystal clear and very nice to swim in. Beach - Wasn’t impressed. We are beach people, but because of 2018 hurricanes, they lost a lot of it and left the coral and lava rock behind. Very hard to enter the water. There is a small area that is still sandy, we did swim there, it was wonderful and very warm. Grounds - need some maintenance, though understandably , they just had 3 to 4 weeks of drought, so the grasses. were green but long. It is a big resort, lots of walking depending where your room was. Big issue, the path and stair lighting is very poor. Watch your step. They need to put more lighting. Nightly entertainment - It’s going to be hard for some of the entertainment to be beat, wonderful. Liquor was limited, as they don’t have the large variety, but all in all, again, it’s Cuba. People - so friendly, they made you feel welcome and went way out of their way , on the most part to help with your needs. There’s so much more , you have to go there. As a post script, My wife and I have traveled for the past 15 years at least 2 to 4 weeks a year. We said that we probably wouldn’t go to Cuba, for many reasons. Our friends convinced us to go, we chose this resort. Now, were planning another trip there, same resort for Nov. 2020, and this time it’ll be for 10 days, we didn’t get enough and are planning for more throughout the future.

Paradisus Princesa Del Mar: Paradises princess del mar

Resort is run down and should not be classified as a 5 star (even for Cuba). We enjoyed the pool bar, the beach and the staff. Everyone was friendly and helpful. The food was awful however we weren’t expecting much so it wasn’t a huge surprise. I must say though, it was probably worse than I expected. I was sick from the pasta and tomato sauce and the specialty restaurants were difficult to get into. The room was large, clean and comfortable.The resort is fairly small which meant that ou [... read more]r room was close to everything. The lobby bar was the hub of the resort and had good coffee and cocktails round the clock. Overall it was a decent trip for the price. I would not want to be stuck there if there was bad weather but we lucked out in that department.

Memories Paraiso: Memories Paraiso 

Hi. I am definitely disappointed We are came on Friday, on the next day 300 Russians came! drinks & food was not enough for everybody, in the room (fridge) gave only 1 beer (we are 2 adults, what we suppose to do? One is drinking & the other is looking???). And towels.... they gave us 1 for 3 persons. No activity at all. The good thing is ocean!!! Beach was clean. By the way, room was clean as well.

Memories Caribe Beach Resort: It was a nice resort

It was a nice resort we enjoyed our stay there it was clean the staff was very friendly However found the pool very cold We had to use the medical facilities on resort and would like to say the medical staff was excellent with my wife

Grand Memories Varadero: Grand memories Varadero

Hotel grounds , lobby area , staff and beach are 5 star. I recommend doing the upgrade to diamond club as quality of the rooms, liquor, beach chairs, service etc is worth the money. Al a cart restaurants are good but they need one or two more as you are only allowed three if you have the upgrade, and only allowed one booking. Staff are great but should be more aware of the rude people that Butt in at the bars, coffee stations, as well as at the cook stations ! These butt in are totally obvi [... read more]ous and very rude! There should be signs Letting these people know that there is a line up. If something is being cooked ie at the Fish station, the cooks should not allow these rude people to take Everything on the grill , after I just waited 10 min for my one piece of fish !!! Overall the resort was clean , well kept, entertaining, staff were awesome. Exchange place was painfully slow.. get there before the line up otherwise you will waste your entire day in the line up.!!

Paradisus Princesa Del Mar: Not recommended

The service was ok, mostly nice staff. I got at the hotel around 1pm, they made me wait till 4pm to give me a room cause they said our check in time is 4 while no one told me before pick a time for the flight.The room had big brown cockroaches and not so clean. I asked them at first night to change my room, they gave me another room the day after, at 3pm, after made me wait by the reception for an hour. The second room was better. On my last day they said I have to check out at 12 pm,so I didn't [... read more] have a room for 6 more hours and they gave me a room to take a shower for 30 minutes, the room was extremely dirty. Regardless that I payed for 4 days, I only had room for 3 days and I think Tripcentral should have charge me for 3days or let me know about that. (Please let me know if you like to see the room’s pictures.)