Playa Cayo Santa Maria: Beautiful resort

Very clean, friendly and helpful staff, beach was clean and beautiful. Lots of food choices. The gym needed alot of new equipment, only one treadmill work but belt was ripped as well. Also needs sports equipment like tennis rackets and basketballs. But over all wonderful place.

Grand Aston Cayo Las Brujas: Wonderful resort

The Grand Aston was a great resort. It was very clean and the workers were wonderful. Friendly atmosphere. The gym had very modern equipment (No dumbbells though). Showers were very powerful and had plenty of hot water. Food was pretty good. Couple stray dogs around but they were friendly too. :)

Melia Las Americas: Our first visit to Cuba

Even though the hotel is a little tired, it was comfortable enough for us. The bath towels were a little thin on material but they served their purpose. The beach and ocean is top notch, which is why we went. The nightly entertainment in the lobby was very good. Many talented singers, dancers and instrumentalists. The patio on the ocean side was a great place to lounge and enjoy a beverage, a light lunch and listen to the live music during the late afternoon. The Italian restaurant was disappoin [... read more]ting - thought the food in the buffet was better than what they served. The international and Japanese restaurants were good. The food was very good. Was disappointed that none of them served coffee or tea. Would have been nice with the desserts. The servers, wait staff, chefs at the grilling stations, valets and front desk reception were all great. They were all pleasant and tried to make us feel welcomed. The Varadero golf course next door was great. Good condition, lots of traps and bunkers and ample fairways. It’s a busy place so book Tee times asap.

Iberostar Selection Holguin: Nice Resort Bad Food Poor Watersports

The report itself was quite nice with good rooms and accommodations. Amenities are quite spread out and a bit of a hike to everything. Folks that don't like to walk will always be looking for a cart for a ride. The close beach is OK with the water being a little on the murky side. The hotel staff seems more interested in getting tips to move chairs out to the beach when you arrive then having them set up and making the beach inviting. The chairs are stacked up away from the actual sitting [... read more] area so guests have to wait for the chairs to be moved down as they were not easily accessible. Very few people where at this beach due to the fact that it did not look open. The second beach is quite a distance to get to. While you could grab a golf cart to get you down there, I personally do not want to rely on someone else to get me to the beach. This beach was very nice. Same deal with the chairs though, beach staff would not allow you to grab a chair to set up for yourself and as soon as someone left the chairs would be stacked up again. The sail boats and sailboards where only available on 2 out of the seven days we were there. Staff said it was due to the prevailing conditions, but where pretty much the same the entire 7 days we were there. They would also not allow guests to take out the boats on their own. This was a 1st for me as in the past I have always been able to captain my own vessel...even at other resorts with trickier launching conditions. While I have been told that you don't go to Cuba for the food, I was quite disappointed with the food. The fruit was not very tasty and the meat was over all tough. People where definitely right on this one.

Club Kawama: Rencontre les attentes

Hotel Kawama, Varadero Petit Hôtel au début de Varadero, 10 minutes à pied du marché de la 8-10ieme avenue, centre-ville. Bouffe très correct, répétitive mais bon choix de viandes: porc, boeuf, poulet, poisson si on met tout dans notre assiette le premier jour... Océan très beau, eau chaude, tout est à 100-200 mètres de nos activités. Pour le prix, rien à redire.

Memories Paraiso: Very disappointing

We visited the resort Nov 21-28/19. This was our second stay. The first was 7 years ago and at that time the resort was amazing so we decided to go again. It was bad from the start this time. An over eager trolley driver rushed us into a room which had not yet been properly cleaned. We found only one beach towel and tried unsuccessfully for the next 4 days to get the second one in order to avoid being charged for it at check out. We left towels on the floor in front of the sink to soak up w [... read more]ater from a leak in the sink. When we mentioned the leak to our travel rep he immediately promised to help us get our room room changed and told us we would be in a new room that evening. When we went to the desk to complete the room change, the woman working did absolutely nothing to assist us, not even checking to verify our claims. The next day when we explained this to the travel rep, he went straight to the customer service manager and arrangements were made through her to definitely get it done that night. We were upgraded from our standard room to a larger room with a balcony-it was very nice room-without a leaky sink and we finally got the second beach towel. But the customer service manager had promised us a special dinner at one of the a la carts on our last night. We arrived for this dinner at the agreed time, expecting something special to make up for the inconvenience we tolerated. But instead no one knew anything about the supposed arrangements made by the customer service manager. It seems this department is very poor in communication-a team is only as good as their leader. Over all, this trip was disappointing. We had arrived with high expectations based on a previous visit only to come away feeling that this once 5 star resort, now claiming to be a 4 star should actually be listed as a 2 1/2 or maybe 3 star resort.

Hotel Caracol: beautiful resort

This is my fourth time after a long time. Everything is good with exception of few things. Too much flies in the dinning room. They need to label all the food. They tend to put pork in everything. (eg. Yuca with a little bit of pork) I am not eating pork, so I cannot eat the Yuca. Not everybody eat pork or beef.

Royalton Hicacos Resort and Spa: Lovely, lovely hotel!

This hotel was amazing. The staff was very welcoming and eager to please. The resort had a fair amount of maintenance occurring while we were there, but it was still extremely enjoyable and not at all inconvenient. The room was very nice and spacious. We will definitely return here and also highly recommend this place to our friends. It was a fairly quiet place to stay which for me, was what I needed.

Sol Palmeras: Great resort , Good value for the money,

Lots of lounge chairs around the pool and at the beach. Many cabanas on the beach. Staff helpful and very friendly. Standard room was in need of an upgrade, but adequate. Food in the buffet was the usual Cuba fare. Other venues around the resort were good, Entertainment was the best I’ve experienced in my 7trips to Cuba.

Paradisus Princesa Del Mar: Not a Five Star

This hotel is very picturesque and the grounds are well kept and clean I am giving this hotel a 3 star rating. The beds were comfortable and clean however when we arrived in our room the floors were by no means clean. There was sand on them and washrooms still had hair from previous owners . I asked the cleaner if she would wash them for us and the next day they were done well. We had no hot water one night but we managed. Our bathtub faucets worked but only in certain positions and the w [... read more]ater pressure was low. Wi Fi was non existent even in the main lobby after purchasing three cards for it. We did not invest in the Royal Service but we spoke to guests that did and they told us it was not worth it and even tho they had free Wi Fi they still could not connect to the internet. Food was alright and we didn’t go hungry but selection was repetitive. Long waits in line ups to get food and the food was not kept hot enough. The a la carte restaurants were not good except for the Japanese which was very good ! Still we had a great time and the staff was very nice and attentive to our needs. If you don’t mind minor inconveniences then I would recommend this hotel. The beach was amazing at this resort !

Hotel Tuxpan: Good weather!

We had a great time in Cuba! The food as this resort was the worst I have had and I've been to Cuba 7 times. I lived off spaghetti and buns! Also there was no entertainment person....other than beach volleyball nothing was happening on the beach....same show every night....on the board it said magic show for one night....never happened. I stayed at starfish before (also a 3 star) and the entertainment was awesome....tug of war on the beach, foam party, beach party, rum testing, and lots more.... [... read more]they sure got the guest involved and had a blast! I will try a different resort next time.

Iberostar Origin Bella Vista Varadero: Good resort

Overall great resort! We had a lot of fun. Hotel grounds were great. Staff was very friendly and helpful. Water sports and beach amenities were a highlight. Food was good but some people in our group caught some sort of bug.

Valentin Perla Blanca: Fantastic Vacation!

Beautiful resort. Well kept grounds, food is great, lovely room and staff always available to assist in any way. I have mobility issues and needed rides to and from the restaurants, we just called and had a ride within minutes. This was our 6th time to Cuba, safe and amazing trip each time!

Playa Cayo Santa Maria: Very good Resort

Playa Cayo Santa Maria is nice resort. Clean room, good food, beech beside, staff friendly. Ocean was not calm all time, but weather was great, even you could swim in rough ocean (if you can swim). If you don not swim you can enjoy swim pool with verity of cocktails and rom.

Paradisus Los Cayos: A very tidy and upscale resort

This hotel complex was immaculately clean and very nice to stay at it. It was well laid out and easy to negotiate the huge layout. The staff were very friendly and hospitable. The food was okay and a nice variety.

Sanctuary at Grand Memories Santa Maria: Nice resort.

The people are the greatest at the resort. the water and the beaches are great. I and several others were sick for 3 days from the ice, food? Others on the previous tour before us were sick as well. The food is not the greatest. My biggest complaint is the two plus hours standing in line to check our bags at the Sunwing lines at the airport when leaving. No air conditioning and poor service there.

Iberostar Selection Holguin: Nice hotel

Having never been to Cuba before I would say that the resort itself was very nice. The rooms were great and the staff was really amazing. They did their best with what they were given ie. supplies, food etc. What was not great were the Noseeums. They were horrible. The food was ok but need more fruits and vegetables. The shows (entertainment) wasn’t great except the aqua show.

Sol Rio de Luna y Mares: Beautiful Beach and Lovely Staff

It was my third time at Sol Rio Luna y Mares. It was 15 years since my last visit and not much has changed. The beach was as beautiful as ever. The staff as friendly and helpful as I remember. Unfortunately the first room I was given had a puddle of water on the bathroom floor. I changed rooms only to be given one above the speakers in the lobby bar which kept me awake. I was then given a great room on my third night that was quiet with a beautiful ocean view. I know not to go to Cuba for th [... read more]e food. I understand they have limited supplies. I got very sick a week into my two week vacation. I can’t be sure if it was food poisoning or a flu. The doctor came and gave me a gravol and antihistamine shot which helped me feel somewhat better but I lost my appetite for the rest of my vacation. During the last day of my stay the resort had no running water - for over twenty four hours. Apparently it was a broken water main that had nothing to do with the hotel. They tried to continue business as usual. It was frightening to me - having already been sick, that people were using and sharing tongs at the buffet with no hand sanitizer in sight. I would have hoped that health precautions would have been followed. Seeing a family of five with young childeren.. I could only imagine the germs... As much as I love Cuba and the people I was relieved to be going home. They got the water back on just as my bus to the airport was leaving.

Hotel Playa Coco: Good Resort

The resort was in need of some repairs and was disappointed the pool didn’t open on time. The staff were really amazing with my kids, but programming was lacking. Wish there had been more planned activities for them to participate in.

Club Amigo Atlantico Guardalavaca: good resort over all

i have been to this resort many times over the years and still like it a lot despite some interesting and weird shortcomings. keep in mind what you pay for the trip and the wonderful staff and people who serve you day to day. i will come again and its the people and the beaches that keep me coming back over and over again over the 16 plus years.