Occidental Cozumel: Truly awful

When I say everyone was ill, I am not exaggerating. It was clear when we arrived something was going on and sure enough 2 days later we were all sick with fever, vomiting, diarrhea. People throwing up in the bushes, sheets with vomit on them. The poor staff was doing what they could to help while management repeated nothing was happening. The grounds are lovely, rooms spacious and Norovirus or who knows what abound

Barcelo Huatulco: Loved it!

Loved this Barcelo , very clean public areas and rooms ! Staff was friendly , easy to understand and seemed to love their jobs! Great evening shows , dancers and singers were very talented. Was there 10 years ago and would go back again! Please pass along my thanks for a great vacation .

Barcelo Maya Tropical: Huge resort with lovely grounds

Best feature is the grounds and pool, Lots to do but really an all inclusive plus....lots of things were added costs. Kids pools were great and the one with the Pirate ship was nice as not as busy as it was 20 AM dollars each unless under 6 and over 60. No alcohol served there though. Buffet was better than the restaurants except for Japanese, it was fabulous and not to be missed. Rooms were okay but not as large as other resorts. Had garden view which was fabulous, quiet and lots of animals sho [... read more]wed up which delighted my grand daughter. The place is so big you spend a lot of time lost., they do not give any paper maps and the ones on their website and on line suck. Most people wander around asking others where everything is. Lots of staff do not speak enough English to help you out. Staff was great otherwise. Pool really lovely but be prepared to get your drinks at bar and there is no service at beach. Beach is beautiful with lots of palms but its rocky so bring water shoes. It was very rough for week we were there but still enjoyed the beach. Room was really clean when we got there but the cleaning after that was not great. No face cloths and bath mats were size of a cell phone! Had to call for more coffee, water and beer. We left a note for more beer and we got some so that was great. We booked 2 beds as there were 3 of us, but got one bed and no compensation or apology. My daughter and grand daughter swam with the dolphins and it was well organized with little wait time and good viewing. You can go into the area and just watch if you like. There are 2 large red double decker buses that go from one lobby to another and to the 2 malls in the place. No matter which way they go they will get you to your lobby and from there you walk to your actual 3 storey building. Each hotel on site has a different lobby and then their own buffet, kids pool and accommodations, restaurants and bar. Some you can go to no matter where you stay and others are exclusive....you could swim in the pool but they will not serve you in the bars or buffets. It really takes 2 or 3 days to figure out the place and you pretty much have to go to your lobby to find out what and when the shows are. The kids club was nice and each activity was about 40 minutes and you can leave the kids there and pick them back up.Shows were not till 930 so did not attend but kids shows were at 8.We took a private day trip thru Kay Tours to ruins, lunch and Cenote with Juri....highly recommend them and ask for Juri too. She was great.

Barcelo Maya Palace: Gorgeous Resort and perfect for families!

This was our second time going to this resort. Love the setting and location. Staff are friendly and beach/pools are gorgeous!! So much to do and see. The buffet is too die for. Fresh food and selection for miles. Food is absolutely fantastic all around!! This visit the housekeeping was terrible. Forgot to replace things in our room (mini-bar, towels, body wash, etc.) daily and forgot to clean or room three of the days we were there. Entertainment was disappointing. Was hoping for my  [... read more]kids to see a beautiful Mexican show with Mexican music, instruments, dancing and flamboyant costumes... but they had singers perform barely understandable renditions of Disney movie theme songs that were so boring that my kids asked to leave part way through. Shuttle bus that is supposed to run every fifteen minutes often takes over an hour and made us very late for one of our reservations (feet were too sore by then to run). Don't scrimp on packing your sunscreen. We ran out and it cost us about $100 CAD to purchase one cream and one spray (and two bags of chips) from the resort store. We were disappointed that they didn't recognize us as repeat customers. Other resorts always have... with an upgrade or a little token/note in the room. We will book elsewhere next time due to this and because of the housekeeping and poor entertainment.

Barcelo Bavaro Palace: Great time

Went here on my honeymoon, I asked at the front desk about the honeymoon package and the worker was kinda rude about it, never ended up given the information about the honeymoon package. But overall it was a good week. But i was also surprised by some of the workers not friendly or seemed to want to be there, entertainment wasn’t the greatest, food was good, but service wasn’t the greatest it took forever to get food at the restaurants, was ignored a few times. Wifi was great you could get i [... read more]t pretty much anywhere! They had a train to get you around, I do wish they had it labeled because it went to the adult only side too and you never knew where you would end up.

Barcelo Huatulco: Wonderful people!

The staff at the resort made the experience fantastic. Everyone was singing and happily working. The resort is clean and the beach is beautiful. I recommend this spot due to the fantastic people who work there. Especially Alberto Reyes who watched over us and made sure we felt safe and looked after.

Occidental Cozumel: Sick and Sicker

Breakfast was ok, lunches were hit and miss, and dinners were terrible. Food was tainted and both my wife and I were I’ll and required medical attention which we paid for. Many fellow travellers were ill as well as staff. Definite problems with poor food handling and preparation. Pool area crowded We started with a cancelled Westjet flight and had to book and pay for our own. More to come on our travel problems by way of a separate email.

Barcelo Maya Colonial: Amazing resort!!

The Barceló is a beautiful 5 star resort! The staff are friendly and work very hard. Onesimo is an amazing manager. The whole resort is kept very well and the food and entertainment were amazing! The beautiful Caribbean waters and beach are so gorgeous. I recommend this resort to everyone!!

Barcelo Maya Beach Resort: Great beach

The resort is very big. Lots of pools, the mall and markets are fun for shopping. A La carte restaurants were ok, rooms needed updating, buffets were good. Lots of fresh food and we loved the Mexican coffee! Entertainment was good but too loud. Wish they could have turned the volume down a bit. We were a family of 5 and booked two rooms and were disappointed they would not give us two rooms with double beds instead we had to settle for a king and a couch (not a fold out!) We booked two double ro [... read more]oms so our teenagers would have their own beds. Maybe they need more rooms with double beds? My daughter had to sleep on a couch which after paying so much didn’t make us very happy.

Barcelo Maya Palace: Excellent vacation at the Barcelo, as usual

We had a great time - loved the room, which was updated and had great amenities. We left a note asking that the air conditioning be left at a higher temperature, where we set it (as they kept turning it down to 20c which we found too cold). Only issue with the room was the Wi-Fi router (?) which had a very bright green/yellow/red flashing light facing the bed - bright enough to keep us awake. We fixed this by draping a facecloth over it to dampen the light. The food was great - especially a [... read more]t the buffet, which also had a nice atmosphere (better than most we've been to) - our favorite was the outside dining space, right beside the ocean. We went to four restaurants, our favorite was the French, followed by the Steakhouse, then the Brazillian. We also visited the Seafood - which was okay, but we wouldn't return as the menu options weren't as good as we'd hoped. Beach was great - a bit rocky at the Palace end, but we took water shoes which worked well. There was sea weed, but the staff were really good at clearing it, both early morning with tractors and during the day with wheelbarrows. Most days it cleared up quickly, and wasn't an issue. Last couple days were stormy, so there was more, but they managed it well. There were loads of beach chairs, and the palm trees have grown well, so there's lots of shade available. We spent time at the pools in the morning, before the spring breakers got there - then we moved to the beach, so had the best of both worlds. Although there were a lot of spring breakers there, the hotel staff managed them well - kept them entertained, and very quickly dealt with any behavior issues. It would've been nice if the dress code was enforced, and also if there was a dress code for women, as some of the outfits were totally inappropriate.

Barcelo Maya Beach Resort: Barcelo Maya Beach

The grounds were beautiful and well kept, rooms clean, buffet could be better, ala cartes are great. The biggest problem was the spring break kids partying till 4am every night, slamming doors, screaming etc. I didn't mind one night of it but by the 5th night it was enough.

Barcelo Bavaro Beach: Good value but.....

We've now been to Barcelo Bavaro Beach all adults at least half a dozen times and have noticed there's still some catching up to do since COVID. Some of the rooms are getting tired with A/C problems, very heavy sliding doors to your balcony, no USB charging ports, limited electrical outlets but they are kept very clean. The pool is brilliant with easy access and is not very crowded except the same old problem of people reserving chairs early in the morning and then hustling off to the beach to  [... read more]reserve more chairs. The beach is wonderful with plenty of space so you're not crowded in. The food choices means everyone can find something they like however, the Dominican's for some reason like (or don't realize) near raw potatoes. They often offer roasted in various sauces but the potatoes just aren't cooked as we know it. And french fries? Same thing. Under-cooked, floppy and generally barely warm. There was always fresh cooked fish, roasted chicken, hammy's & dogs, pizza, pasta station, breakfast omelet station, crepe station etc. No-one goes hungry at this resort. Covid is no longer a going concern and only a few servers and cooks wore masks. One problem we had concerned my wife who is handicapped with MS. Although I did notify the resort prior that she could NOT climb into a bathtub fitted shower, we had to wait two days until their very limited (5 rooms out of ~600!) handicapped rooms became available. If you are handicapped and need a sit-in-the-shower, make sure you notify them well in advance. This concerns me and will undoubtedly become more and more an issue as the majority of the WORLD is now over 65. Help me and others if you can by noticing and advising the chains of their impending situation. As I told the manager, a non-handicapped person can use a handicapped room but it doesn't work the other way around. As long as you don't expect this 4-5 star resort to treat you like a seven star, I would and have recommended this resort to many of our friends.

Barcelo Bavaro Palace: Always a good stay

My husband and I have been to this resort 10 times and always have a great stay. He loves the golf and I enjoy the spa. The grounds are well kept, the rooms clean and the beach is amazing. The only complaint I have that has become more of an issue as time goes by is being able to get dinner reservations at a decent time. We tried to book our a la cartes they day we arrived for the week and had a difficult time getting anything before 8pm or anything being available at all. The buffet has a good  [... read more]variety but I did find that serving utensils were sometimes missing or people were using the same utensil for multiple dishes. Due to food allergies and sensitivity I started using my own utensils from the table. The staff work very hard to keep things running smoothly. This year we travelled during US spring break and will definitely make sure we do not travel during that time again.

Occidental Cozumel: Great resort

This is a beautiful resort with very well kept grounds.The workers were constantly manicurist the tropical gardens. The rooms are clean and comfortable. The only downside is it is a long walk to the beach and the beach is quite eroded so not much space for beach chairs and shaded areas.

Barcelo Bavaro Palace: Great resort and golf course!

Close enough from Punta Cana airport. Booking for restaurants was a bit difficult. Checking in & out took long time juts like any other resorts… Golf checking in for early morning took extra long as some redundancies of process.

Occidental Arenas Blancas: Really nice place

We had a great time at the occidental in cuba. People were so nice. Beach amazing. All the crystal beer you can handle. All rum drinks too. Pool and bar so much fun. Food was ok especially breakfast. Rooms were cleaned every day and fridge stocked with water. 32 degrees and sunny. .

Occidental Punta Cana: Excellent Resport

The grounds, food, etc. were all very good. It was very difficult to communicate with staff due to lack of English. Even for recreation everything was only in Spanish. Having said that, the staff tried to understand, we google to translate and they were all so very friendly. As a diabetic, it was disappointing to see that they did not have any sharpes containers available in the main lobby washrooms. We had an amazing time overall.

Occidental Punta Cana: Beautiful resort

The resort itself is beautiful, well landscaped and clean. The rooms are clean and the minibar was stocked with water and pop (no beer for except for 1 day) the beds were comfortable and the air conditioning worked well in our room. There was a decent sized balcony with a patio table and chairs as well as a clothes drying rack. The pool bar(only 1) has a weird waterfall you have to walk under to get a drink so be prepared to try and cover your drink on the way out so recycled pool water doesn’ [... read more]t fall in it. The buffet was great, lots of options for everyone. We tried the steakhouse a la carte and was not impressed. It was a very long wait for service and the steak was over cooked. The Asian restaurant was amazing. The bar could use more drink options and the blended drinks were mostly melted since they don’t use blenders, just the machines that spin the liquid around to freeze. I would definitely avoid early March since we were greeted with about 100 American kids on spring break that took over the bar causing extremely long waits and liked to return to their rooms around 3/4am crashing and screaming and slamming doors. The beach is nice was very windy most of the week so we spent most of our time around the pool. If booking water excursion check the wind before booking we were driven about 20 minutes away to board a catamaran that essentially drove back and forth along the beach since the waves were too rough to cross so we didn’t get to do the snorkeling portion of the trip. There is some shopping nearby within walking distance and there are some vendors that will come and setup around the main grounds of the hotel. The vendors can be pushy and make sure to haggle with them to get a better price. All in all we enjoyed the resort but probably wouldn’t return.

Barcelo Bavaro Palace: Great resort

Huge property, well maintained. Went during March break, so was very busy. Food was great, lots of options. Pool, bars, beach, everything was fantastic. Staff were very helpful. Rooms were good, but layout a bit strange. Open washroom/shower might take a bit of getting used to. Hot tub on patio was a great treat.

Allegro Cozumel: What a great family trip!

First of all, Cozumel is such a beautiful island. The weather was fantastic and the atmosphere is so subdued. The hotel Allegro is not a large resort Which was great fir us with kids and an elder. Food was very good. The beach was beautiful. But there were weedy areas. Service was great! Overall I would recommend this resort for a nice family get away!