Iberostar Waves Paraiso del Mar: Great Resort

The hotel was extremely clean and the staff were extremely kind and helpful. The resort has great wildlife around the grounds that my kids loved seeing each morning as we walked to breakfast. I would take my family back.

Iberostar Selection Ensenachos: Decent

There needs to be lights in the pathways and the food was cold everyday, was a nice stay but with issues they didn’t get fixed while we were there, I don’t think we would come back but they definitely need work around the resort

Iberostar Origin Laguna Azul: DATED BUT WONDERFUL!!

Overall the resort was very nice. room was a bit dated but its only a place to sleep so no big deal. food at main buffet was a bit of hit and miss but never went hungry. enjoyed the meals at all of the the Cuban , Romantico(lobster) , Italian and the Japanese. managed to get fries a few times at the 24 hour snack bar . shows we attended were great. never stayed up late enough to try disco. Cigar bar was usually quiet, good place to smoke a nice Cuban Cigar and enjoy a Mojito. drinks were plentif [... read more]ul and served in a timely fashion at most locations. animation crew did a great job daily. snorkeling right of the beach was great with many fish to be seen. paddle boats , kayaks and free sailing out to the reef were avail for all but we did not partake as we just enjoyed the sun, the surf and the sand. would go back to this resort again for the same price point as we paid this time.

Iberostar Origin Laguna Azul: Very nice and clean place

We had a room with double bed and it was big. We were only 2 but big enough to fit 4. Very clean everywhere. Nice staff. The food was good. The main pool very big never too crowded and has other pools on the side . The beach also clean. We enjoyed a lot our week there. We do recommend the hotel.

Iberostar Origin Playa Alameda: Enjoyable

What I enjoyed the most about the resort was the layout. I enjoyed the main common area with restaurants, bars, pools and games. This was surrounded by palm trees and several smaller buildings which housed accomodations. Each building with rooms was three stories high and housed I am guessing twelve rooms each. It made for a nice quiet private relaxed setting which to me looked quite exotic. The food was on the plain side but good. There was plenty of variety, everything was fresh, th [... read more]ere were enought dishes that were flavourful that I was more than satisfied. The beach was nice, with soft sand and warm clear water. There was plenty of entertainment. While this is not a big thing for me it was good. Drinks were plentyful and generally good. My only complaint is I do like margaritias and thought I would be able to get a decent one in Cuba. Unfortunately this was not the case and the two that I did have were not great as there were no limes or margarita mix despite there being tequila.

Iberostar Origin Laguna Azul: Relax, Fun in the Sun

I stayed at Iberostar Laguna Azul for April 6-13. The weather was amazing. The hotel staff were very friendly and accommodating to any request. The country is doing their best recovering, so keep this in mind when it comes to food choices. I had fish, chicken and pork available. There was a variety of cheese, cold meats, vegetable, local fruit with dessert/ice cream. Canadians are their number one tourists. I am so glad that we are now able to enjoy their beautiful shores again.

Iberostar Origin Laguna Azul: Poorly managed resort

The resort grounds are very nice… The pools, the beach, the gardens…. The rooms show their age…. Poorly maintained… Patio doors very difficult to impossible to open! Maid service is terrible! Rooms were not cleaned daily! Pillows were moldy smelling sand they were reluctant to change them! Had to ask for bottled water pretty much everyday! They spent more time on creating their towel and bedspread swans than they did cleaning the room it seemed!

Iberostar Selection Holguin: Amazing Family Resort

Rooms were clean, food was the best we’ve had in Cuba (was my 7th time) and there was plenty of food. We had to call for toilet paper once but was delivered no problem! The water park was great for my 5 and 2 yr olds and so was the beach nice and shallow and not super wavy! The staff was pleasant but not outgoing we’ve enjoyed other staff more but we love talking to them, if you prefer to not be bothered and just keep to yourself you will love it! Over all super happy and we would definitely [... read more] go back! The rise from the airport was about one hour but it was beautiful, got to see some city, small towns and country side including their mountains.

Iberostar Origin Laguna Azul: Good resort

Amazing beach Staff very welcoming and helpful . Hard to have rooms close to the people you book with. Restaurants accommodating for celiac people . Air conditioning not working in our room. Buffet not a lot of seafood ( mussels only one day +fish one day ).

Iberostar Origin Playa Pilar: Disappointed

The main hotel lobby, dining areas, bar and entertainment area were esthetically superb. The pools, lounges, pool beds and pool bar were wonderful. The pier at the beach was well done. The tiny sand entrance to the ocean water was not sufficient. To have to go so far to get to the main beach was ridiculous. The snack shack had extremely poor service. Accommodations were poor. At first we were in building 01 which was too far for me, my daughter and granddaughters to go back and forth to the  [... read more]the main buildings and pools. There was no running water in my room. The toilet was disgusting- plugged with you know what. I asked to be moved to a room closer to the main area and with running water. This happened the next day at 6 pm. Very bad to lose a whole day. Compensation required. The new rooms were very nice- spacious and clean. They didn't have amenities such as shampoo and soap. Tripcentral would have known this beforehand and could have let me know so that I could have brought a bar of soap. Poor. An all inclusive 5 star hotel should have had a minibar stocked with water, pop and beer. This one had nothing. There was one bottle of water in the room and when that was gone I had to go all the way to the lobby bar to get a glass of water. They didn't give out bottles of water. Poor. The food was terrible and I'm not a fussy eater. Example- the bacon was basically raw and if you wanted it cooked you had to get in line at the omelet station. The main buffet area was nice but it was filled with flies. You had to constantly swat them off your food and that was a losing battle. I've never had to deal with this before anywhere else. The long lineups at the lobby bar were too much. One bartender most of the time and people ordering specialized coffees and specialized cocktails which take prep time. Sad and frustrating. The hotel staff were very nice. The desk people worked very hard trying to deal with everything and I give them a lot of credit. Generally speaking the resort wasn't ready to be open and this should have been communicated. There is no way I received value for the amount paid. This was my first time in Cuba so my expectation level was based on Cancun and the DR. I won't be going back. Note: I am not a fussy or difficult person whose expectations are high. I am no perfectionist in any way and I have never had to write such a poor review. The airline was terrific. Very pleasant flight attendants, nice clean aircraft and flights departed and arrived right on time. Full marks to Sunwing. Eliana at TripCentral was a delight to work with. She got back very quickly several times with answers to my questions.

Iberostar Waves Costa Dorada: Very Nice Resort

Our fourth stay at an Iberostar Resort. Although this hotel is a little older than the others we stayed in it was very enjoyable. Hotel and grounds and beach are all kept very clean. We had a pool view room on the third floor. Was excellent. Room and balcony a nice size. Always found something good to eat at the buffet and the Italian and Japanese Restaurants were excellent. All in all we thoroughly enjoyed our stay at the Costa Dorada.

Iberostar Coral Esmeralda: Wonderful new resort - Coral Level Iberostar

We stayed here for one week at beginning of April 2023. We flew out of Hamilton which was a real charm as this small airport is great and easy to get to from our home in Hamilton. Flights were good. We had a delay coming home but everything worked out fine. It's a long bus ride out to Cayo Cruz but it was at night, so we didn't mind. The airport at Cayo Coco, although a small airport, was a bit chaotic when we got through the gates at customs and 'lined up' at security to check our personal ba [... read more]gs. There didn't seem to be any way to figure out where to wait as we were all bunched up! Some people got upset that we weren't in the lineup! What lineup? The staff at the airport (at both customs and security) were more friendly and pleasant than in the past. It was a lovely new resort. The staff are all very attentive and friendly. Our room was huge! Our chambermaids (as they call them) were excellent. Betzy was the best maid! Every day we had fresh water, a fun decoration on our bed (butterflies, bows, hearts) and they were always there to help with anything we needed. We loved sitting in the Cigar Bar at night with the best bartender - Bryan! He was so friendly and great to chat with. Even though we don't smoke, we stayed there, because Bryan made us many different drinks to try! His 'Beautiful Girl' cocktails were delicious! The food was good in the buffet and in the A La Carte restaurants. Breakfast omelets and grilled cheese sandwiches on the grill were great breakfast treats! Our favourite was the banana appetizer in the Cuban Restaurant - delicious! The staff in the Lobby Bar were excellent as well, especially Diana and Michael. We loved having our cappucinos every morning there, relaxing and reading. We swapped out books in the small bookshelf in the lobby behind the Sunwing reps desk, so we didn't have to bring too many books with us. We had good pizzas one day at the Snack Bar and it was full for lunch! The staff at Customer Service were very helpful anytime we had a question or issue. Alex, our Sunwing rep was fantastic. He was always there to answer our questions and help us. We only went to the beach one day as it was pretty windy most of the time, but we saw the sun rise and it was lovely. The beach is narrow at high tide. The pools were nice. It was very hot when we were there and sunny every day! We visited the sister resort next door which is larger but we were glad to stay at the Coral Level where it was smaller and quieter. We brought many gifts for the Cuban staff and they were appreciative of everything. I brought nail polishes, lipsticks, macaroni, sandals, hair ties and ribbons, hats, candies, clothing, Tylenol and vitamins (which we gave to the doctor at the medical clinic), etc. We tipped with loonies, toonies and $1 American bills. Everything was accepted and we changed bills for change at the bar (for more tips) with them as they asked us. We met many other Canadians from across the country and that was fun! Overall we enjoyed our vacation and want to thank Kevin Dupuis at Sunwing/Trip Central for helping us plan our excellent trip!

Iberostar Selection Esmeralda: Cuba 2023

The beach, pools were amazing! The entertainment staff was absolutely incredible. The food terrible… ran out of the basics, bread, eggs. Food not cooked. The service staff were ok but ignored people. Drinks were ok but not consistent at all. At all bars except the swim up. Bar tenders at pool swim up bar were excellent. Overall rating is a 3 but only because of the food

Iberostar Origin Daiquiri: Will never go there anymore ,very disappointed

There was a lot of flies all over the buffet over the food seen some cockroaches around the food, had flies in my coffee, in my pasta, the food was not good at all, lots of mosquitoes,I have mosquitoes bite all over , the same with my family , we were 7 adults and 4 children ,the only good thing was the beach and entertainment.I don’t advise anyone to go to this resort. We were very disappointed.

JOIA Rose Hall by Iberostar: Great Resort and relaxing!

This resort had a lot of option to do! the pools were very clean, the beaches were clean and the service was great. The food was plenty and you can never be hungry here, especially with all of the restaurant choices. The entertainment was top notch and there was always something to do. If you're looking for a place to relax and take it easy, this is the place for you!

Iberostar Origin Playa Alameda: Pleasant

It would have been a better stay if the rooms weren’t so out dated. We did not have drinking water in the room after the 3rd day to the last. Pillows did not smell right, we stopped receiving fresh towels on day 3 also. The water to the building shut off a few times including the morning were getting ready to leave. That was an inconvenience.

Iberostar Selection Esmeralda: Beaches and hotel and staff great

The buildings are brand new. Everything works. The food in April week though is hit and miss. Snack bar does not have much food. Buffet has good and weird food. Excellent fish but scarce on some food. Seems food delivery is not constant. Friendly staff. Beaches are amazing with lots of sun shelters. 1.5 hours from airport. So consider that if doing excursions. Staying at resort to chill great. Doesn’t seem to be good for snorkeling. Best hotel. Food as usual for Cuba

Iberostar Origin Playa Alameda: Never Going Back

The negative: They ran out of toilet paper frequently. The rooms are old/tired and not cleaned very well. We had to ask the maid to clean the sink, taps and mirror in the bathroom. Floors not swept or washed. Buffet was not air conditioned. They opened the doors. Food was repetitive. No margarine/butter, syrup, bacon, sausages etc. Lots of complaints from guests. Also there is no place to get food snacks in between meals. The snack bar is supposed to open at 11 am but they don’t open till aro [... read more]und 12 noon. My husband is diabetic and was very tough for him in between meals. The positive: beach is beautiful. Resort well laid out. Chairs comfortable, and the shows were great. We have been to Cuba a few times so we know what to expect. This resort was disappointing to say the least.

Iberostar Waves Paraiso del Mar: Iberostar Paraiso Del Mar

This was our 3rd trip to this resort and we weren't disappointed. Checking in was a breeze, no problems. This is a large resort with transportation (golf carts) available, if needed. However, it is a comfortable walk from one end to the other. We enjoyed walking over to the plaza and checking out the stores and restaurants there. The whole area is similar to a small village. There are numerous beautiful pools, i.e. pool for activities, "quiet area", families, lazy river. The grounds are lush w [... read more]ith vegetation. Peacocks, Flamingos and other tropical birds add to the beauty of this location, also the funny little Coties. Although the rooms are a bit dated, they are very comfortable and clean. The whole resort, including the various buildings, are very clean. The staff are constantly attending to the walkways and grounds. The food and service was very good with a great selection at the buffet. We did dine at 2 of the available restaurants, and again the food was delicious. The beach is a beautiful wide and long beach with soft white sand. Unfortunately, while we were there the Sargassum seawood created a bit of a problem but we were still able to walk the beach and get into the clear, warm water. We enjoyed participating in some of the pool activities but mostly watching people having fun. The "animation" team was great. Leonel, Nare, Daniel, Alexander are some of the team that I can remember. They really got the pool hopping. In the afternoon we participated in the Zumba class with excellent instructors, Armando and Laura. The only thing I would suggest is that the "main" evening entertainment should start earlier. We found the 9:45, 10 pm start a little late. All the staff were very helpful and made us feel welcome. In summary, we had a wonderful time and are looking forward to going back next year

Iberostar Selection Holguin: Amazing Resort

This resort grounds, pool area and beach were kept clean. Staff were always working to make sure of this. Our room was beautiful, spacious and kept very clean. The staff were very friendly and very nice and very willing to help. There was always food to eat. We never went hungry. The buffet and specialty dining were very good. The drinks were good but the mix was limited. Some were only available for a couple of days. The water had a taste to it but was safe to drink. Bottle water wou [... read more]ld have been better.