Our Verified Customer Rating 3.9

Our Verified Customer Rating 3.9

(6975 Reviews)

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Russell  - 

Verified Purchaser

Memories Caribe Beach Resort: Beautiful resort!!

Very friendly staff and great food !!! There was so much to do and the beaches were breathtaking!!! I will go back there not just again but exclusively when I travel to Cuba.i can’t see anywhere else in Cuba that would match this place ❤️

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KIMj  - 

Verified Purchaser

Memories Caribe Beach Resort: Not impressed

Third time at this resort and yes the gounds and beach are beautiful but no hot water all week. Towels and sheets not changed and not a great selection of food. It isn't like it used to be. Both Sunwing and Trip Cenral are endorsing this resort as a 4+ star when it should be a 3 at best.

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Private  - 

Verified Purchaser

Memories Caribe Beach Resort: Very nice resort

For the price this resort is perfect. Pool was cooler than we'd have liked but did get in anyway. The grounds were very well kept although there were low spots here and there with water in them which looked mosquito infested.

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Private  - 

Verified Purchaser

Grand Aston Cayo Paredon Beach Resort: Clean resort with amazing beach!

The hotel is very nice and clean. There is a nice area to walk. Hotel is close to beach. Beach is long and has many sunbeds and thatched umbrellas. Staff is friendly. However, only one elevator was working at the hotel. They provided very limited toiletries: only one very small shampoo and shower gel for the whole week. There was not enough space in lobby for evening shows and parties. There was not enough sunbeds at the swimming pools. And there were huge lines for everything: food, drinks, tow [... read more]

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Nick holbea  - 

Verified Purchaser

Hotel Playa Paraiso: Bad Resort

I think this the last time when i go to cuba Evreithing.it was so por ..and cheap food ...drink No hot water The room is disgusting All furnirure is broken One week i eat just beef No chicken.no fish no pork Is like a garbage all this resort

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Private  - 

Verified Purchaser

Grand Aston Cayo Paredon Beach Resort: Great Resort

I had booked Ocean view and requested a quiet room on one of the top floors. The room was clean and everything in working order, and a spectacular view of the garden & pools down below, unfortunately also heard the late night parties in the bistro down below. The staff is friendly and the food is standard for Cuban cuisine. The beach allows for a long walk, however, 1st week of January was very windy with white cap waves coming in, and subsequently a bit cool. The pools and gardens are inspec [... read more]

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Steve  - 

Verified Purchaser

Hotel Playa Paraiso: Great resort

I found this resort well maintained, very friendly and accommodating. When we first arrived we were put in a garden view room when we had paid for ocean view. When we brought it to their attention they rectified it and compensated us with a private on the beach dinner. The food that they were serving was tasty, I was never hungry from lack of food. The only complaint I would have is the beds are very uncomfortable. All in all it was a great resort and I would definitely return for another trip.

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Private  - 

Verified Purchaser

Iberostar Selection Esmeralda: Do not recommend

Positive: beach is beautiful , clean rooms and housekeeping staff is extremely nice. Negative: Food and Drinks:Same bland food every day, no hamburgers, no pizzas, no fries, no hot dogs, no chicken nuggets for the children. Limited juices and the only soda was sprite on occasion. For the alcohol extreme limited choices throughout the stat I was able to have some vodka once or twice. Entertainment: Hardly no activities during the day and at night. Hot [... read more]

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Private  - 

Verified Purchaser

Hotel Mojito: Relaxing

Overall Hotel was good. No real entertainment. All a la carts the same everyday. Food in buffet the same everyday. No hot water . No beach bar open . Snack bar ham and cheese sandwiches.. fries sometimes.. cheese pizza...

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Private  - 

Verified Purchaser

Valentin Cayo Cruz: Great vacation

Very nice resort Pool area is very cool with swim up bar, and teared levels with volleyball nets and games. Lots of seating around the pool and the weather was great. Drinks were what you expect in Cuba, beer was good mix drinks were a challenge and on occasion there was no ice.... but that's to be expected in cuba. Rooms were good nothing flashy but cute. Food was good all week, always eggs for breakfast and chicken and rice etc for lunches and dinners. I'd suggest bringing, salt, pepper,  [... read more]

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Adriana  - 

Verified Purchaser

Grand Aston Cayo Paredon Beach Resort: Great resort!

Good value for the money. Very busy resort, lineups everywhere. Food and accommodations were good. Stunning beach with lots of shade and beds. Drinks were decent, lots of rum but not great cocktails . Overall I would recommend this resort for the lively atmosphere and location(20 minutes to the Cayo Coco airport) and of course for the AMAZING BEACH and Cuban people.

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Beachlife  - 

Verified Purchaser

Memories Caribe Beach Resort: Memories caribe- Cayo Coco

Just got back from Memories Caribe and had an awesome trip overall. Great vibe, great people, and a beach that honestly steals the show. The good stuff • Shockingly comfy bed • Gorgeous lagoon view from our balcony (room 2016) — 10/10 would wake up to that again • Super central location near the beach, buffet, pool, and premium breakfast • Staff were AMAZING — friendly, warm, and genuinely cared • The beach ? Unreal. Stingrays, starfish, jellyfish, pelicans… basically a nature docum [... read more]

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Private  - 

Verified Purchaser

Memories Flamenco Beach Resort: Hotel is lost its four star rating

This is just an awful place to take a vacation for one week other than the beach there's absolutely zero customer service during the week. the beach bar both of them completely out of ice for 2 days major problem is none of the telephones work in the Suites you can't get a hold of the front desk for any little thing unless you actually walk to the front desk and then half of them don't even know what you're talking about the food menus where there used to be four or five stars menus are complete [... read more]

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ChrisJR07  - 

Verified Purchaser

Sanctuary White Sands: Would recommend

Overall a great holiday. We recently returned from the SWS, and was pleasantly surprised when he arrived. The overall condition of the hotel was very good. We were in block 6, and a great view of the pool and partial view of the ocean. The room is modern, everything worked as it should. The room included a safe, hair dryer, charge receptacle, etc. Beds were comfortable and bedding was adequate. We requested a coffee make which was provided. The staff were amazing, friendly, and ready t [... read more]

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Private  - 

Verified Purchaser

Iberostar Selection Esmeralda: Iberostar Selection Esmerelda

Rooms were beautiful - spacious, clean, lots of hot water and great air conditioning. However, they do need to have blankets available in rooms. Pools were clean and had lots of lounge chairs. Food was not hot at the buffets and lacking vegetables. Not all food was labelled and we were often uncertain as to what we were eating. Grilled food was good and hot. Breakfast as good and hot. Sandwiches at snack bar were good. Beach was nice with lots of lounges and shade available

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Private  - 

Verified Purchaser

Memories Caribe Beach Resort: Will return

Am a repeat visitor to this resort. The people are great. Very friendly and helpful. Had the pleasure of meeting Maria from public relations. I personally think the ala carte restaurants are very good. The resort is very clean and the beach is beautiful. My only criticism is the inconsistency of hot water and the lack of water pressure for showers.

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Eva 68  - 

Verified Purchaser

Vila Gale Cayo Paredon: Amazing resort

Beautiful hotel. Great crew. The food is probably the best in Cuba considering the conditions they have. This will now be my favorite vacation spot in Cuba. The distance from the airport to the hotel is 25 km. There is only one thing that the buses that take people from the airport to the hotel just stink. I understand that there are no funds for cleaning products, but this stench is unbearable. Apart from the fact that the Air Canada flight to Toronto was delayed by 3 hours, everything was grea [... read more]

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Cuba Bound  - 

Verified Purchaser

Memories Caribe Beach Resort: Good Resort - Getting a little dated

Dec 22 - 29th!! Good Resort, Getting a little old. Beach's and Beach bar's & food shacks were good, clean and white sands!!. Lot's of Bar's - food options! Staff is very friendly and grateful to help! Lacked coke & soda water? No hot-water for showers. Pool was cold New staff change-over, slow on room access & set-up, supplies

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Chris Hiscock  - 

Verified Purchaser

Iberostar Coral Esmeralda: Disappointing!!

Not a 4/5 star resort, dirty hotel room, mold, stains, drywall damage, damaged paint, non working safe, locks broken on doors, worn furniture. Black mold and all other issues reported to hotel but nothing was addressed.

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Sandy Snowden  - 

Verified Purchaser

Memories Flamenco Beach Resort: Horrible Experience

This is our 10th to Cuba and our second time to this resort but has gone downhill since. The biggest issue was the shortage of toilet paper in the entire resort. There were times where every stall was out of toilet paper. There are no soap dispensers in the pool area bathroom. We paid for the premium package which we did not receive at all. We were to have the premium drinks and that bar was actually not even open. Customer service for the first time in our many trips was very disappointing. We  [... read more]

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