Dreams Aventuras Riviera Maya: Well Short of Expectations

Background My wife and I travel often and stay at many resorts. We are easygoing guests. We do not walk into a room looking for issues or take photos of every small problem. We look for a good overall experience and understand things happen. This stay fell short of expectations for the price point and star rating. We will not return. What Worked Well Transportation, check in, and check out ran smoothly. The staff stood out as the best part of the resort. Every team member we met w [... read more]orked hard and treated guests with care. Staff stayed pleasant and responsive even during busy times. When we reported issues, they acted fast and tried to help each time. Their effort and attitude deserve recognition and was the only bright spot. Room Issues The room had several maintenance problems. The bed did not have a fitted sheet. The sheet kept coming loose through the night, which left us waking up on the bare mattress. For a resort in this price category, basic bedding is an expectation. The toilet had a weak flush and often clogged (which was a common issue for other guests as well). The safe also stopped working more than once. The resort relies heavily on its mobile app for service requests. We logged maintenance issues through the app multiple times during our stay. Staff responded each time to repair the problem quickly. After several visits for the same issues, however, the situation became frustrating. Seating and Common Areas Seating across the resort created one of the largest frustrations. There were not enough loungers or chairs at the pool, beach (or even seats in the lobby). Guests who did not wake early to reserve spots by the pool or beach had few options, or none at all. I say this even though we are early risers and did not have this issue, but for those who like to sleep in you will be disappointed or feel pressured to set an alarm. The lobby layout adds to the issue. The space feels cramped, and the bar and café area has limited seating. They have one bartender and one barista to serve a large number of guests, which slowed service through no fault of the staff. For a resort in this category, having loungers for guests is expected. Noise at the Pool The pool area stays extremely loud for most of the day. Our trip focused on a couples getaway. We enjoy a fun atmosphere and have no issue with activities or music. The level of constant noise made rest difficult. Organized games, announcements, and loud music ran through most of the day. Guests who want a quieter environment or a nap during the afternoon will struggle. Food and Dining Food created the largest disappointment of the trip. For the price and star rating, the dining experience fell far below expectations. We have stayed at many comparable resorts and expected a much higher level of consistency. Specialty restaurants delivered uneven, poor or barely edible meals. After a few attempts we returned to the buffet, which normally serves as the backup option at most resorts. We hoped for more reliable meals there. The biggest concern involved illness. Several members of our group became sick during the stay from the food. We travel often and follow safe eating habits when abroad. We also spoke with other guests who reported similar issues. Final Thoughts The staff work hard and deserve credit for their effort and professionalism. Outside of the service, the resort fell short in several key areas including room quality, seating availability, noise management, and food. For the price point and star rating, expectations were much higher. Based on this experience, we will choose another resort for future trips.

Dreams Sands Cancun Resort and Spa: A little piece of paradise

This was our second year in a row to this little gem of a resort &it did not disappoint,the whole resort is so easy to get around, not too big, amazing choices of restaurants, food amazing buffet restaurant , no reservations required except for Asian restaurant which is so worth it, buffet & so many restaurants to choice from, beverage service also amazing, the pools are clean, warm & the beach is just a stone throw away,so clean, clear no seafood. Grounds are so clean and all staff in every dep [... read more]artment go above & beyond for guests….we love this resort perfect for all ages…..perfect for kiddos to play in the sand

Dreams Jade Resort and Spa: Highly recommend

This was my 2nd visit to this resort. Food and staff were excellent . I will definitely visit again. The buffet was always well stocked and offered a variety of food for everyone taste. If you get a chance visit caper’s Italian restaurant and order the delicious lasagna

Dreams Playa Mujeres Golf and Spa: Fabulous resort!!

Excellent resort that surpassed all our expectations. Ideal for families, travelling with toddlers and babies. The children’s splash pad is fabulous with lots of activity for children to keep them busy. Restaurants and buffet had all excellent service and food. Beach very nice although the water is very rough so you may not be able to swim in it. Poolside along the beach is beautiful. Entertainment and poolside activities are good. Perhaps they should include shows for children at an earlier tim [... read more]e. Other than that, everything was fabulous.

Dreams Riviera Cancun Resort and Spa: Great resort

The staff was fantastic! friendly, efficient, helpful. We think the occupancy was at 100%, so using the a la carte restaurants meant going early if you did not want to end up waiting over an hour to get in. The rooms are not very soundproof, and we ended up waking up somewhere between 2 and 4 a.m. to the sounds of a baby crying in one of the rooms on either side of ours. The hotel is very family oriented, so there were children galore.

Dreams Playa Bonita Panama: We’ll return - an honest review

Dreams Playa Bonita Panama was a great choice for our first visit to Panama. Its location close to Panama City allowed for quick and easy access to the local attractions. The resort staff are friendly and do everything possible to make your stay enjoyable. Rooms are tired and in need of renovation but were kept clean. Beds are very comfortable. Food was excellent. Pools look to be new and kept at a perfect temperature. We would suggest that more shade is needed around the pool and ocean.  [... read more] Music is played quite loud around the pool and would likely book “preferred” next time to access the quieter pool area. We saw sloths on the property and tiny monkeys at the end of the beach in the trees - so great! Note … Just be aware that you will have to travel almost 2 hours from the airport to this resort. The bus does stop for a short break and we were able to get cold drinks for the drive to the resort. We would return but hope that they are able to do some room updates.

Dreams Jade Resort and Spa: Beautiful Stay

We had a great 10 days at this resort - very clean - hardworking staff - very large and spacicous room - beautiful views everywhere ! If you love a beach, this is not the place for you - very rocky - one small section near the perferred pool to go in on sand - we did see some kayaks later in the week going out by the family pool, but I think it's based on the tide. Food was good everywhere - never had to wait for a table, we generally went for dinner around 5:30 - 6 Property is  [... read more]a great size, not long walks to anything - grounds beautiful Preferred pool was great - Melvin and his team did a great job of making sure everyone had a seat - there was quite a bit of saving chairs the first week, but I guess a lot of people left after Family day and you could get a chair anywhere anytime. Lovely resort and would recommend

Dreams Flora Resort and Spa: Well run resort

Upon arrival, we were treated courteously and efficiently. The hotel was everything we expected it to be and more. The food in all restaurants was fabulous. The waiters on the beach at your service with a smile. When they say "Welcome Family" you are treated like family. Clean rooms, the grounds immaculate and the drinks served were top shelf. The beach was great and well kept. There was live bands and great music. This hotel caters to their clients and do not disappoint.

Dreams Bahia Mita Surf and Spa: Beautiful resort but not worth the money

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Dreams Curacao Resort Spa and Casino: Poor Resort

The room was not very clean especially the bathroom was moldy.Complained and was moved to another room the following day Which was slightly better. The grounds was ok. Not fantastic The food was good when the main dining room buffet was open it was closed 3 timer for dinner the week we were there and the 3 restaurants were unable to handle everyone food was cold and unavailable.

Dreams Bahia Mita Surf and Spa: Fabulous Resort

Fantastic choices on the buffets, excellent restaurants, and great food all around. The staff was incredibly helpful and friendly across the entire resort. We rented one of the private cabanas and enjoyed an incredible day in our own little oasis. We watched the whales offshore all day too. It was apparently their mating season and there so many of them! The rooms were large and very spacious too. We had a Dreams Preferred reservation which gave us access to most of the Secrets areas as well [... read more]. I would definitely go back to this resort!

Dreams Onyx Resort and Spa: 2nd time enter than the first!

We visited this resort in November and loved it so much went back in February. We were not in preferred club yet felt spoiled the moment we arrived! Every single staff person from maids to servers always had a smile and welcoming comment! We would give this resort a 10/10 from rooms to food to beach to pool to entertainment etc etc. can’t wait to return!

Dreams Tulum Resort and Spa: A little disappointing!

Regarding the Dreams Tulum Resort and Spa, there were good features and some not so good features. This resort is older and unfortunately it needs quite a bit of maintenance to upgrade it. Tiles are broken throughout the resort. Pools are stained yellow. Rooms are old designs. Water pressure in bathrooms very low. The good points are the restaurants. Buffet was good although not large enough to accommodate everyone for lunch when it rains. Choice of food was great! Only went to one of t [... read more]he à la carte restaurants which was very good. And I heard very good comments from other guests regarding some of the others. Staff mostly were great! Drinks very good depending on the bar. Pools were cold due to weather being on the colder side this year. My husband and I chose to upgrade our room due to the lack of niceness or newness to our room which was very pricey! Because of upgrade, we were Preferred guests which really didn’t give much. We were able to use a preferred beach section which didn’t even have a nice section of beach. Beach was very rocky! Also we were able to go to one of the à la carte restaurants for a catered breakfast. All in all, this resort was not 4 star or higher and pricey.

Dreams Dominicus La Romana: Great Family Vacation

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Dreams Cap Cana Resort and Spa: Amazing Resort

This resort is absolutely beautiful. The grounds are well kept, the restaurants are spotless and the food was great. The beach is not the best, it's rocky and lots of seaweed. Lots of games set up on the grass. We were Preferred Club and it was great. Very safe area in Cap Cana. Security to let you into the area, and security to let you into your resort.

Dreams Sands Cancun Resort and Spa: Mixed Emotions

Although we've landed at this airport many times, this is the first time we actually stayed in the Cancun area. The weather was not great - cloudy and occasional showers all week, but the wind blew every day!! So much so that the ocean was off limits a couple of times. I could be wrong, but I believe the location of this resort contributes to the windy conditions. The beach is very narrow, and they've had to put sand bags down, probably to slow down the erosion. The beach is better just a short  [... read more]walk away to the next resort (or condo). The service was great. We appreciated the waiter service poolside, or to your lounge chair on the beach. This isn't offered at every resort. The restaurant staff is also very hard working and friendly. Appreciated the coffee bar in the lobby - this is also something we look for in a resort. Our room was .... okay. It needed repairs, and there was a sewage smell coming from the shower drain. We had a balcony, which was great, as not all rooms had one. The room was clean, and the maid service was done early. This resort doesn't hand out wrist bands, and doesn't issue towel cards. I think they should rethink the towel card policy, as people would just walk away from their lounge chairs without taking their towels with them. Then you didn't know if the chair was still 'taken' or not. However, the resort did have a gentleman who would monitor these things, and would gladly remove towels for you if he felt they were abandoned. There is shopping within walking distance, although prices are up, and bargains are hard to find anywhere. There were also beach vendors around ... not too many, and not aggressive. I also felt there was a little too much selling going on inside the hotel - either for excursions, for the spa, or for the Preferred Service (where you get to pay extra for exclusive areas on the beach, pool, etc.). I guess I had a different idea of what the 'Dreams' brand was, and overall came away disappointed.

Dreams Flora Resort and Spa: beautiful Resort with all Amentities

Very clean, spacious rooms . Al acartes and buffet served a wide variety of good food. Coffee bar open 24 hours serving any kind of coffee imaginable hot or cold along with sandwiches ,baked goods ,fruit and,frosty treats. Enjoyed the live music daily especially the live band at the beach. Pools were clean and bar service great, buffet service was a little slow if waiting on chef to cook especially in the mornings.

Dreams Karibana Cartagena Golf and Spa Resort: Great time in Cartagena.

The hotel was amazing. The staff was also very good. We loved our room, as we could see the sun rise and set from our balcony. The food was awesome and we would return to this hotel in the future. I highly recommend this resort to anyone wanting a great vacation.

Dreams Estrella Del Mar Mazatlan : Amazing Resort!

We just spent a week and loved everything about the resort! The food was amazing and the staff were also amazing. Jesus, Raul, and Hector just to name a few. Highly recommend and we will return! Our swim out room was beautiful.

Dreams Onyx Resort and Spa: Dreams Onyx honest review

Dreams Onyx was everything we expected and more. The hotel suite was spacious, clean and modern. The grounds were well maintained and quite beautiful. the pools were large and not crowded. the Lazy River, water slides and pool was very nice and usually a bit in the shade in the afternoon. There was never an issue finding lounge chairs. The beach was very sandy and swimmable. There was sea grass but it was regularly removed so not usually an issue. The food at the restaurants and buffet was  [... read more]very good but not exceptional. There was a wide array of food selection at the buffet. The Coco Cafe had the best coffee. The entertainment was generally quite good. The bars had the normal drinks and we did not have the preferred package so don't know if they had a better selection of top shelf alcohol. Overall the staff were welcoming and wanting to please and we had no issues whatso ever. I would recommend this resort for families or adults.