Hard Rock Hotel Riviera Maya: Great Family vacation

Clean, organized, good food and excellent service. Rooms and bathroom was clean and spacious. Great staff throughout the resort, restaurants, pool and excursions. If you love walks on the beach and playing in the waves, this resort is NOT for you. The beach was the only disappointment, however we stayed by the pool, which was great. I’d say it’s a must visit resort in Riviera Maya!

Hard Rock Hotel and Casino Punta Cana: Second Visit

It was just okay this year. We are a family that has returned to Dominican every year for 10 years. Last year we decided to go to Hard Rock and we were blown away on how great it was. That being said when you return to the same resort you usually get a few added perks in our experience for example last time we returned after the last year at another resort we got the same rooms as the prior year. In this situation we actually got absolutely nothing for returning to our surprise. We h [... read more]ad two groups and they put us in rooms in section 1 and 7 and this was 10 min away from each other. Now after that to be honest the resort is amazing. The food is great but they now require reservations for a few but it just requires some planning. The service you get from the pool side is great. We will return again but will be a little more careful around room bookings.

Hard Rock Hotel Riviera Maya: Amazing Resort

Hard Rock did not let us down. Everything from food and drinks was amazing!!! only thing i would change would be that there was no real beach. Otherwise fantastic service and amenities. Amazing family vacation.

Hard Rock Hotel Riviera Maya: Hard Rock is LEGENDARY

From start to finish the whole week we spent at hard rock was absolutely amazing. Food was spectacular, pools were clean we never had a problem finding a towel or someone to get us a drink. We enjoyed the daily activities that were throughout the resort. Kids club provided tons of fun for our eight-year-old. Rooms are nice clean and have everything you need. Employees here absolutely legendary they go out of their way to make your stay absolutely amazing. Do the excursions they are [... read more] totally worth it. The Rock Spa is absolute heaven. Golf is also great ! Already planning a trip to go back see you soon hard rock!!!!

Hard Rock Hotel Cancun: Great resort!

I thought its a great resort for all the amenities offered in the price. However I thought it was not fair for me to have to pay for spa services that I booked but could not attend due to falling sick. Even after complaining to Front Desk and the Spa itself, they did nothing to rectify the situation and forced me to pay for those services even though i called in advance to try and cancel my reservation.

Hard Rock Hotel Riviera Maya: Great Resort

Overall we loved the resort. Rooms were clean but small, but bathrooms large! Grounds were beautiful and the food and service was great. I loved how you did not have to make reservations for the a la carte restaurants and you could go as many times as you please. The pool on the Hacienda side was always fun, especially for kids, always things to do. The beach was beautiful but small and we did have quite a bit of seaweed the week we were there (March 6-13). My favourite part of resort was [... read more] that you were able to dine outside while watching the beautiful waves of the ocean. I loved the Hard Rock chain and will definitely try another one again!

Hard Rock Hotel Riviera Maya: Great All Inclusive Resort. Food was great and excellent service.

We have been to several all-inclusive resorts over the years and the Hard Rock stacks up against them all. The resort was very clean and easy to get around. We are a family of four and stayed on the family side. All in all the food was great and the service was second to none. I would go back!

Hard Rock Hotel and Casino Punta Cana: 4.5-5- just missing that .5

This resort was great. Beautiful rooms, beautiful pools, gorgeous beach. However, the year before my boyfriend and i went to the moon palace resort in mexico and was blown away! We heard the hard rock resorts were similar so we booked with high expecations. There was nothing wrong with the hard rock but in comparison to Moon palace, it was always a close second in all areas. ( except beach) The food was good but not incredible like moon palace. The rooms were beautiful but need a face lift. th [... read more]e jacuzzi is clearly old and there is a very distinctive smell that was brought home with me. the resort is fairly big and rooms are far from the beach. The moon palace delivered chocolates to your room every night at 6pm and HR does not. - small thing but something i just loved from MP The staff is nice but not as friendly as moon palace. The pools were great but always very very busy. We had more room at MP The main difference and disappointment with HR compared to MP was the darkness of the resort. I suppose it's a "rock and roll thing" but the moon palace had such beautiful brightness with all the marble and open bright rooms- the main lobby bar is grogeous at MP and the hard rock- was again...fine but dark. so overall it was great and if i hadn't traveled to the moon palace first, i probably would have been blown away. i will say however, the beach is 10 times better than in MP mexico. we also got sucked into buying timeshares on our first day there- so we have our next 10 our with hard rock. not the end of the world, but i for sure have buyers remorse.

Hard Rock Hotel Cancun: Awesome place

Nicest resort around that region, on either side none of them were near as nice. Many parts to the resort were unlike any place I had seen before, i.e. hard liquor bottles in every room, nice mix of music by the pool, speakers and a DJ all day long at the pool

Hard Rock Hotel Riviera Maya: Absolutely amazing!

We spent a week over Valentine's Day and have nothing but good things to say, from the super friendly staff, great food selection, cleanliness of rooms and meticulously maintained grounds. We will definitely be back.

Hard Rock Hotel and Casino Punta Cana: Best vacation ever

We came here for our honeymoon and had the best vacation experience ever. As a vegetarian I was surprised to find so many delicious options (including wood burning oven pizza and Lebanese food). The environment is awesome - a good mix between party and relaxing. If you care about premium liquor, you can do rock royalty as the pool has top shelf. The grounds are beautiful, the staff is so friendly, and we are in major vacation withdrawal. I have no complaints and recommend ten times over. Only th [... read more]ing that was a negative was the timeshare presentation that they try to frame as not being a timeshare - do the math, you can get the same prices by booking a vacation package on your own. You do get the taxes reduced on your excursions if you attend so maybe have a drink in hand and have some fun with it.

Hard Rock Hotel and Casino Punta Cana: Great resort!

The Hard Rock has it all. Beautiful rooms (loved the jet tub, private patio, and comfortable bed), lots of restaurant choices for whatever you're in the mood for, great pools, and wonderful staff too!

Hard Rock Hotel and Casino Punta Cana: Very nice resort

This resort is very large. Service and staff were very responsive. Food is good but lacking in salads and vegetables. If you a meat eater than you will really enjoy the food. Very nice amenities. The gym is great. The spa is also very nice. If you are going to do an excursion do one on the catribbean side as the water is clam and beautiful. My only issue is the chairs by the pool. I ga e one of the staff a nice tip to reserve chairs for me so I would not have to race down every morning to reserv [... read more]e a chair.

Hard Rock Hotel and Casino Punta Cana: Amazing Stay at the Hard Rock Punta Cana December 2017

We have been to Punta Cana four times to different resorts and this was by far THE BEST experience we've had. We were at the Hard Rock from December 15 - 22nd. I was a bit apprehensive on going at first, as I was under the impression that it was more of a "party resort" (we were concerned as we were travelling with two kids ages 9 and 11). I was wrong with that impression, it was such a nice, family oriented resort (maybe we were on the family side?). I had previously seen reviews from people  [... read more]that everything was so far to walk to, but that wasn't the case with us at all. We were conveniently placed in block 7A which was close to the kids pool and the beach. Walking back to the lobby was no more than 7 minutes. We had no issues at all. The service from the staff was spectacular - nothing I had ever seen down South. We'd ask for room service, and, upon delivery, we'd receive a call from reception asking us about our experience. We were given 3600 resort credits to use on activities, spa, bali beds, and other amenities. I used some of my credits for the spa and it was a spectacular experience. We also rented out the bali beds for a few days which was REALLY nice - our attendant "Dariana" was fantastic and treated us so well on those days. All in all, I truly felt like a rockstar - top service amenities, the resort was beautiful and clean, great restaurants, the kids had a lot of fun (and so did the grown-ups!). True, the all inclusive is a bit more expensive than the other hotels in Punta Cana with the same rating, but the experience we had was far superior, the best we'd ever had! I can't wait to go again next year!

Hard Rock Hotel Vallarta: ok resort - very small

Service was excellent and rooms and grounds were very clean - bathroom is very very small. Beds were awesome. Best part of the trip. Food was just okay, not great. Not enough selection as this is a very very small resort. You have to pay for lobster and not enough seafood on the menu. Water was not what I expected - very sandy Beach was soft and sandy - very nice Pools were small Booze was very good but you can get Corona in your room but not at the bar which makes no sense Nighlig [... read more]ht is very boring and so is the daytime. No real activities to write about. Did not go to the shows at night as they are the same in all resorts. Michael Jackson, circus, fire shows. All the same boring stuff. Best part was people that we met and laughed with. Will not go back to this resort. It's just barely a 4star and we travel A LOT. Nicole Doucet

Hard Rock Hotel and Casino Punta Cana: Hard Rock Excels at all levels

Just returned from 7 fantastic days at HRPC. My husband and I have visited many all inclusives but Hard Rock excels in all areas. We were a family group of 7 ranging in age from 2 to 63. The grounds, accommodations, activities, food and especially the staff are absolutely the best. We experienced excellent customer service and even the kids were treated like royalty. Highly recommend HRPC for families.

Hard Rock Hotel and Casino Punta Cana: The Best!!!

The Hard Rock Punta Cana resort is incredible. I stayed with my husband, parents, sister, niece (2) and nephew (5). The resort has the most amazing beach front, pools, kids area, restaurants and rooms. We traveled with three generations and there's something to do for everyone. The service was friendly and helpful (plus 24 hr room service!) and the staff was great with the kids. It will be hard to stay at any other resort in Punta Cana after staying here.

Hard Rock Hotel and Casino Punta Cana: Troubled resort

2 days without hot water and the staff and management could care less and only offered an alternate room after hours of complaining. The staff didn't know how to navigate the resort. The resort is looking rather dated and could use with a major face lift.

Hard Rock Hotel Riviera Maya: Loved it!!!!!

This was our first time at this Hotel and loved it!!! We are a family with small children and it was perfect for them. We had a two bedroom suite with a personal assistant and he was amazing. He help us plan our vacation and was available at any time for us. We will definitely go back again :)

Hard Rock Hotel Riviera Maya: Great Resort

This resort was very good. I enjoyed my stay and would have like it to be longer. The rooms were very clean and the staff responded very quickly to assist with any issues. The food was excellent and plentiful. The pools were very large and clean. The beach area was pretty small but was very safe because of a barrier wall that kept the waves at bay. All the employees of this resort were excellent.