Grand Oasis Cancun: Great time

Rooms: They were a bit outdated, Ac and water worked well. Walls are thin and can hear everything around you. Rooms were cleaned daily (when they came early and you say not now, they would come back later) and fridge restocked daily with water, soda and beer. Grounds: the grounds were well kept. The pools were clean and always people out sweeping and cleaning up. The resort is very large so there is a fair bit of walking and takes a bit of time to know your way around. The App definitely hel [... read more]ped on the first day. Food and Drinks: The food was ok and drinks were not strong. But if you drink enough it won’t matter. The last bar on resort closes at midnight so if you want to party beyond 12, you will need to go to town or buy alcohol to have in your room.

Grand Oasis Riviera: Good resort

I thought the restaurants were great , service was amazing I was disappointed we didn't arrive to the resort until 8pm because our shuttle dropped off quite a few people before arriving to our resort. Check out was at 12 pm which was fine but I thought we could use services until we had to leave at 4. It's kind of a rip off because you loose a day traveling there and half a day due to check out yet you have to pay for 7 full days.

Grand Oasis Cancun: Friendly staff, terrible resort.

Rooms are run down bathroom is decrepit, leaking faucet , room serve nil, house keep not great bed rock beds . Food is okay in the ala carts which you only get 2, extra pay for lots of things all the good restaurants no bars sell food , line ups at buffets, couldn’t get in to see some entertainment,also you can hear people talking in the rooms next to you , we had little kids in the wee hours screaming , loud tv, never go back wast of good money ,

Grand Oasis Cancun: Not to good at all

Rooms are run down bathroom is decrepit, leaking faucet , room serve nil, house keep not great bed rock beds . Food is okay in the alacarts which only get 2, extra pay for lots of things all the good restaurants no bars sell food , line ups at buffets, couldn’t get in to see some entertainment, never go back

Grand Oasis Riviera: Amazing resort

It was a last minute vacation I checked for a resort in Mexico I had a limited budget to spend I checked with trip central for a good deal I was very lucky I called my agent jenn black who suggested grand oasis tulum to spend my vacation at.it was a good choice jenn encouraged me to book my vacation there iam thankful for her .my vacation went so good the resort was what I asked for not so big not crowded grounds were kept well rooms are spacious and clean people are welcoming food was great wit [... read more]h lot of choices location is convenient. Beach is cleaned daily from sea weed value is good. They need only to focus more on entertainment. Overall it was a great experience thanks for grand oasis tulum and my amazing agent jenn black.

Grand Oasis Riviera: Horrible Experience

Rated as a 4 Star - struggle to see a 3 star- rooms outdated furniture soiled, tubs were falling apart and shower leaked regsrdless of how you held the nozzle had to move twice to find a decent room, which was still a push for 3 star Manager was no help- very disappointed tried to charge extra for a room that was still poor

Grand Oasis Cancun: Resort was very nice

The resort was well cept , people cleaning constantly, all workers were friendly, Rooms were cleaned and new towels and face clothes everyday and maids were always happy smiling The buffet was always the same food, We went to the steak house alacart ,we never go to these places we've had bad experiences at everyone and this was the same , my steak was over half fat ,the rest of the food was good the waiter couldn't understand English

The Pyramid Cancun: Its not bad resort!

Its very big hotel, I can not say its bad, but its fair at all! The application nit very good to book the restaurant and its very to book the restaurants, ask to bringing the water or other things to the room was very difficult, there is no waiter or waitress beside the swimming pool and sea, nice pools, nice beach but extremly busy!

Grand Oasis Palm: Cancun

Hotel is fine just be prepared to wait a few hours for your room when you arrive paid a tax of $77 dollars us waited a long time at the airport to get to my hotel when it was time to leave mis communication language barrier my ride back left had to pay 40 usd for cab or I would have missed my flight

The Sens Cancun: Not the best

Honestly the worst part about this hotel is standing in the line ups every other day to book your meals. You are only allowed to book two days in advance and we stood in the lineups for over an hour each time. Do you really want to have to stand in line and waist hours of your holiday! No thank you. Also the lineups for the food hall are ridiculous, I felt bad for people with children. Pools were a little on the cold side, staff was great other than the cranky towel lady. Shows were average, and [... read more] their adult only pools need cleaning, not all jet tubs were working and the ones that were not, were so disgusting. One other thing is the amount of staff bothering you daily to sit in on their timeshare breakfast! We booked a vacation to relax, not to be bothered and waisting time in the lineups.

The Sens Cancun: The Sens

The room was tired and in need of an update. The bed was comfortable and the climate control was great. The taps in the shower leaked and needed work. The hotel itself was good and well kept. Did not get any assistance about navigating the resort upon check in. Food was bland and catered to the American clientele. Lines up for buffet could be long at times.

Grand Oasis Cancun: Pleasantly surprised!

We stayed at Grand Oasis Cancun for a week in mid-december. Unlike many negative reviews, we had a pleasant stay! Beach was amazing, the shows in the lobby were great (Cirque du soleil worthy!), and food & drinks (especially those from the Oasis Beach Club) were good as well! Only cons: rooms are a little outdated and stuffy because of humidity, there are barely ever pool or beach chairs available (people reserve them the night before by leaving their towels) and its hard to get a reservatio [... read more]n at the À la Carte restaurants.

Grand Oasis Riviera: Relaxing holiday

My room was nice with the door to the beach. The air conditioner did not cool my room enough, it was 26 degrees when set at 19. The food was the same every day. No guacamole at all which was disappointing. Also would be nice to be able to take food back to my room. The beach is mostly gone, sand washed away and now it’s rock. Pool was dirty. I have stayed there 3 times and this time was disappointing. Don’t think I will stay there again.

Grand Oasis Palm: Disappointed in the resort, expected better from an Oasis

First I want to shout out to the staff, who were friendly and gracious. Our room - rock hard beds, outlets that wouldn't hold a cord, cut lamp cords. House keeping was good. Buffet food and selection was marginal at best, mixed drinks awful. Pasta restaurant passable. Coffee shop amazing. Of all the places in the area I have visited, this was by far the least value for the money paid. It was not a budget price. We have stayed at other Oasis resorts with outstanding results which ma [... read more]de the disappointment greater.

The Sens Cancun: Very nice resort

Room was fantastic, cleaned and mini fridge stocked every day many restaurants to choose from and you have à la carts and buffets. Manager at le buffet Huberto Gonzalez was friendly and keep restaurant’s running smoothly. Great spa facilities, special thanks to massage therapist Maritza very professional and helped me get rid of some my back pain and get me back on my feet. The beach was very nice sand was raked every day grounds crew did a great job Hamic set up in the water. Nice touch, gre [... read more]at place for families. The nightly shows were actually very good hotel staff was quick to solve any issues that you did have. Hotels can arrange for many excursions. And you feel very safe. I personally think this hotel is great. I apologize if I misspelled some of the staffs name.

Grand Oasis Palm: Medium level resort

It was a medium level resort and was lower than my expectation. There are much better resorts with this price in cancun. Busy restaurants with not qualified foods. No responsible staffs in lobby. Most of them they did not know English !!! I don't recommend it.

Grand Oasis Palm: Awful

It was worth experience Staff were very rude Food was very bad and we were always more than one hour on the line to get into the restaurant and long lines of people. The staff didn’t speak English and didn’t understand what we needed and didn’t care about guests at all. We reserved the tour and they took our money and did not send us confirmation and information about transportation and we lost the tour. On the last day unfortunately they did not send us transportation to get us from h [... read more]otel to Airport, even we talked with them the day before on the phone and confirmed, but they didn’t care and we were late at the airport to come back to Toronto Nobody was responsible for anything in the hotel, I talked to front desk and they did not care and were really rude to me and our family. We were 23 people as a family and friends and everyone unhappy. We wasted our money and our time at this hotel

Grand Oasis Cancun: This was a prison

This was by far the worst hotel I’ve ever stayed at, food wasn’t edible, line ups for days, it’s an extra charge for everything. You don’t get a safe in your room without paying for it, they don’t restock your fridge unless you pay for it, restaurants were impossible to get into . But if you payed you could get a table in the empty restaurant you apparently need a reso for .. it was very unclean and the rooms were a joke, as well as no wifi outside the lobby. I could never imagine  [... read more]a hotel being this bad ..

Grand Oasis Cancun: STAY AWAY

Where do I start? I’ll start by being asked to write a review for this resort by me was a BIG mistake. How’s about I get into some details… food is probably the worst I’ve had in the world(I am well travelled) one of my travel companions stepped in human feces and when told to the resort staff, they said “what would you like us to do about it?” Room was cleaned ONCE in 7 days. EVERYTHING was an upgrade, including WATER and $8/night to use the safe. All I am saying is read the fine p [... read more]rint. Bars close at 12:30am. When I confronted customer service about our stay he offered ZERO solutions and when pressed further just told me to read my booking. We didn’t book the pyramid level but we also weren’t the palm level but felt like we were almost homeless. NEVER AGAIN will I consider this chain and further more I will actively commit time to making sure others do not as well.

Smart Cancun By Oasis: There Feb 24/23 to March 3/23

Overall, good hotel. Walking in, it’s a very run of the mill small hotel lobby, clean and had a beautiful smell. Staff was pleasant but we were taken by surprise by the $50 U.S. hotel fee. At first, the rooms look nice but the bare basics as far as cleaning was done. Mirrors were dirty, swing out mirror was filthy, bad smell in the mini fridge but the floors, washroom and bed were acceptable. NO BALCONY ON THE 4th, 5th and 6th floors-(only on 2nd and 3rd). I feel the cleaning staff have their  [... read more]hands full because they do start cleaning mid morning and are still cleaning early evening... (I do believe it’s just one housekeeper per floor). Pool area: probably one of the prettiest most comfy spots I’ve ever come across. Beautifully done and clean! This hotel is close to everything and perfectly located being close to Costco, Walmart, a great market across the street. We made our own meals, which was great. 12 pesos gets you to the beach (roughly 2.6 km from the hotel) and 12 pesos back. Unbeatable location and great price! Had a very relaxing time and may very well go back!