Moon Palace Cancun: Relaxing vacation

We spent a week , Aug 17th to 24th in Moon Palace Cancun. It is very nice resort and service there is excellent. There was a little hiccup getting there. First our flight was delayed for an hour which happened also on the way home a week later because the flight from Toronto was delayed again.Not sure why but it seems the same flight Air Transat TS550 is delayed every Friday. When we got to Cancun the Air Transat agents at the airport told our driver that we are at Sunrise part of Moon Palace.  [... read more]But when we got there it turns out we were supposed to be at Nizuk. Regardless, the welcome by the stuff was just amazing and very quickly they transferred us to right section , check in was quick and we had a very nice room at great location close to all amenities. We also had extra roll- away bed in the room as we requested.We had scheduled meeting next day with Air Transat agent with all info and time of pick up on the day of departure but he was an hour late, since the agents desk was in Sunrise section of hotel not where we were staying, it was kind of waste of time to go back and fort for that meeting and kind of lost half of the day. He apologized and said he had meeting with other client at different place , so why did they schedule him to be at 2 different places at the same time? Like I said the resort is very nice, clean and service is very good from Bellboys,serving staff in restaurants, waiters by the pool,towel lady, entertaining staff etc. The only little disappointment we had was that we could not swim in the ocean. It is so polluted by seaweed that is inaccessible. We understand that is not hotels fault , it's the mother nature, but still it would be nice to be able to spend some time on the beach as well.Therefore the pools are just overcrowded and everyone reserves their loungers with towels very early in the morning. Another bit disappointment we had was a food. The buffet is quite small and did not have very much selection and La carte restaurants lack at tasty food. We were not hungry but just expected a bit more from that kind of resort. We vacationed in lower star rating resorts before in Riviera Maya and must say the selection and quality of food was much better. For example the Brazilian stake house in Moon Palace had that feel of service but meat was over seasoned and overcooked.Also we were under impression there are so many restaurants available but we quickly realized that was not the case. There were couple of Buffet in two sections of resort we were allowed to go, and abut 4 la carte but meals in la carte were just not that exciting. Also we had quickly learned that we need to go for dinner quite early,if we went later the lineups and wait for restaurants was just to long.I guess the good thing was there are no reservation required for restaurant's except the teppanyaki dinner at Momo, oriental La carte. I have to say that was actually the biggest disappointment. It was not easy to get reservation for teppanyaki dinner for the time we wanted so, when we got to restaurant and our group for the teppanyaki table was seated we had to wait almost and hour for chef to arrive and start cooking.All the tables around us who have been seated at the same time had almost finished dinner and we didn't even have a chef. The restaurant manager came after almost 45 min waiting, to apologize there was a mix up in the kitchen. When chef eventually arrived he cooked up dinner quite quickly and that was it.Just compering the experience in other resorts the teppanyaki dinner was much more fun with chef being more entertaining, it was a show and the dinner with guests engaged in entertainment etc.I had the resort app on my phone and got the message to review how is our stay so far. I have commented on situation with teppanyaki dinner but had no response. Over all it was nice to get way with family and we did have relaxing vacation apart the Air Transat being a little disorganized and a small things I have mentioned. I must mention the tripcentral.ca agent Jack was pleasure to deal with from the day we booked vacation with all information he has given us by word and email's and trying to accommodate our requests for centrally located room, roll-away bed to following up with us after we came back.

Moon Palace Cancun: Actually quite impressed

The service staff were always prepared to say "YES" to any of our requests. We had one misleading experience with the commissioned 3rd party company selling the excursions. The table side sushi service at the Japanese restaurant could have been explained more clearly... sushi dinners did not require reservations. They could have used a bit more seafood... Pier 8 was shut down. Housekeeping staff and our pool side servers were the best. Good bang for the buck taking in the use of the other two ho [... read more]tels. Guadalupe was our pool side server and she was on the ball the whole time we were there... excellent service and a great attitude.

Moon Palace The Grand Cancun: Amazing Resort

Everything is special at grand and it is love at first sight! I was looking for a beach vacation after 2 years and that was very disappointing and no one mentioned anything at Trip Central about the beach! That was heart breaking and disgusting with those sea weeds and the smell.

Moon Palace The Grand Cancun: Amazing Resort

All aspects of this resort is an A+. Only issue was that the beach was not usable due to seaweed. I know its out of anyone’s control. I appreciate the fact that resort had construction machines cleaning the seaweed 12 hours a day.

Moon Palace The Grand Cancun: Ok

Rooms are amazing service is very poor ppl are not friendly or helpful food so much to choose from shows are amazing at night but no entertainment by pool or music that is kind of boring the bech i didn’t like

Sun Palace Hotel: Definitely a couples only, not adults only resort

Although the resort was nice, location great, staff were great, I was disappointed that when we asked at the time of booking if this would be appropriate for a mother daughter university grad trip and they said yes. They gave us a room with two double beds which was very accommodating but as soon as we arrived and were given the one hour introductory spiel of the various Palace properties and after having dinner in the restaurant, it was blatantly evident this was a couples only resort. We ask [... read more]ed the manager at the sun Palace to move us to the beach palace and they did so with no problem whatsoever but unfortunately we had to pay for our transportation to the beach palace which I was perfectly fine with but they didn’t have an ocean view room available and I had paid extra for ocean view So needless to say that was very disappointing because this was my gift to my daughter for graduating from university and I wanted it to be special. Only go to the sun Palace if you are a couple not even two girlfriends unless you are partners because you will not feel comfortable . The beach palace was amazing I just wished we would have been advised at the time of booking that that would’ve been the better property because then we would’ve had our ocean view room and been there right from the start . On our return home Sunwing cancelled our flight after waiting in the airport for 11 hours sent us back to another resort that was A three star at best and they told us it was five star we basically slept woke up and went back to the airport the following morning . So that was a bit of a nightmare as well . Sunwing is terrible about communicating with passengers when flights are delayed or cancelled they keep you in the dark and just keep changing the departure time by 10 minutes every 10 minutes it was ridiculous .

Isla Mujeres Palace: Amazing place

Small resort was important to us. It was exactly what like the pictures, food was fantastic, the staff unbelievable..room was terrific. We arrived for our 40th wedding anniversary and walked into our room which was full of flower petals and wine..very thoughtful

Moon Palace The Grand Cancun: Amazing Resort and Exceptional Vacation

My family had a great time at the Grand. It is really a Grand resort. The food, pools, people, shows and the services – All exceptional. Thank you to each and every hard working person at this resort. You are all great.

Moon Palace Cancun: Too Many Kids!

Tripcentral had no idea to which section of Moon Palace we were going - Sunrise, Nizuc or Grand. We ended up in the Grand but spent most of our time in the other locations. Grand is a giant day care centre. Kids running wild everywhere. On top of that, all the facilities at Grand were taken up by the 1000+ participants attending an East Indian wedding. The buffet at Grand is crap. There was nothing there that any of us wanted to eat. However, all of the a la carte restaurants at Moon Palace are [... read more] excellent - except there is no dress code. There is nothing like sitting next to some bum who thinks dressing for dinner is an undershirt and no deoderant. Room service was right on time but we did not receive what we ordered. Like all Mexican resorts, the staff were outstanding - with the exception of those people working the lobby. The Guest Services people, when not eyeing passing guests like a predator waiting to pounce, often sent us to 4 (yes, 4) different desks before we found somebody willing too help us with a question or concern. And, there was constant pressure to listen to their sales pitch to join their "Club." If you're looking for relaxation, this Resort is not for you. The resort is well maintained and the rooms are very nice. No need to waste money on a better room. The bars are not fully-stocked. For example, no Grand Marnier. If your favourite drink is the Golden Margarita, like me, you will have to do without. The wrist bracelets now also serve as your room key. A very convenient innovation. And, there are no towel cards to worry about either. The less stress, the better. The pool attendants were very nice and could always produce a new chair or umbrella for us, if required. However, the pool water was hot. Not warm - hot. Not refreshing at all. I really can't see us returning to Moon Palace.

Beach Palace: Best Family Vacation

We just returned from our stay at the Beach Palace Resort. It was AMAZING. I would return in a heart beat. We travelled with our 4 year old and our 2 year old and found this resort to be very kid friendly. Everything was always clean, beach was surreal and the food was pretty decent. We will be back for sure.

Moon Palace The Grand Cancun: Amazing experience

I have absolutely nothing negative to say about this resort. The service and quality were exceptional. All the surroundings beautiful and more amenities than you could imagine. Something for everyone.

Sun Palace Hotel: Perfect balance vacation

Sunpalace is sophisticated but simplistic at the same time. Buffet is not Hugh like other resorts However the quality of the food is superior. The Italian restaurant amazing. Salmon, egg plant Parmesan, rack of lamb, deserts, out of this world. The oriental does sushi, Thai rolls, Pad Thai well. The snack bar provides great quality snack food, wings, tacos, falafel ( yummy). The beach (wavy)and pool are outstanding. Absolutely beautiful and peaceful. Service is outstanding This is a fun place [... read more] but not a drunk loud atmosphere which we appreciated very much. The rooms were lovely however bathroom no privacy. Highly recommend

Moon Palace Jamaica: A piece of heaven!

Amazing resort and even more amazing people! I had read great reviews about this place and had high expectations, and I will say that all my expectations were met and exceeded. The resort credits were amazing as we did so much with them. A treatment at the spa is a must! They give you a water treatment for an hour prior to your massage and that’s to die for! Beautiful spa. The food at the buffet needs variety, we rarely ate there, only for lunches as there wasn’t much to eat. The other resta [... read more]urants were good but overall the resort needs to add more variety to their food. People were amazing, coco and romaine from entertainment, and Ricardo from the Italian restaurant. Ricardo remembered our individual names after the first visit! My two boys loved him. The beach was great, the town was safe to walk. I went with a 9 and 15 year old and they had so much fun as the resort has so much to offer. Other than food variety, the only other issue was the size of rooms; they were too small for a family of 4. Some other resorts offer more space in their standard rooms.

Moon Palace Cancun: Not As Expected

Had to pay for day passes ($210.00USD per person/day) to visit certain areas of resort as they were separated in 3 different classes. Beach was non usable due to heavy weed contamination. Resort credits were followed up with a 16% tax. Long waits, up to 1/2 hour or more for a golf cart taxi to get from one end of resort to the other. Food was no ore than average at the best. Constant heavy winds. Would not return.....Not worth the price paid...

Moon Palace Cancun: Wonderful Vacation!

The Moon Palace is an extremely large resort with three sections (Nizuc, Sunrise and The Grand) with 2,000+ rooms spanning more than 3 kms right on the ocean. As the pool is right at the ocean, it was lovely having the view while lounging around the pool. We stayed at Nizuc and it was a very beautiful setting. Rooms were very modern and lovely with extremely comfortable beds. Staff were very friendly and always willing to assist. The Awe Spa is amazing and a must for anyone to experience [... read more]! It is exactly that...an experience!!! We were travelling as two families and while we all really enjoyed our March Break vacation, I personally missed some things that I had had during trips to the Dominican Republic: * Given the expanse of the property, there was significant walking to all areas including the pool and meals. There were golf carts that could shuttle you and a coach that ran regularly between all three sections but a lot of time was spent getting from one place to another. * While there were a variety of restaurants, most did not take reservations so we had long waits to get in to eat especially if you went anytime after 7:00 p.m. I would have liked more options at each section of the resort. * While there were evening shows, the stages were outdoors and we had rain one day so the Fire Show was cancelled as a result. These areas were also quite small in comparison to the resort size and I found the quality to be okay on the ones I saw. I was expecting more for the families to do in the evening after dinner. * While there were many activities such as aerobics, zumba, volleyball etc., I didn't find that the staff tried to engage you into getting involved to have some fun around the pool. Our last day however there was an awesome St. Patrick's Day party in the pool featuring a live band, dancing, games etc. that was amazing the entire day! Such a wonderful way to end our vacation! I would have enjoyed seeing a little more of this type of fun throughout the week. * Resort credits are not as easy to spend as one may initially think as you are capped as to how much you can use for any area (i.e. $300 for spa and in the gift store you can only purchase a very small selection of items) and you have to pay 16% on anything you use. That being said we did the Dolphin Experience which was unbelievable...a must for any family and ended up costing us approximately $71 US which was significantly cheaper than the usual $149 US per person for other experiences in other countries as we were able to use credits! I also had a facial at the spa with my daughter which was fabulous! * Despite the abundance of chairs around the pool, there are not enough and we found we had to get up early and put towels on chairs just to have a spot. * This year beaches along the Mayan Riviera are having difficulties with tremendous amounts of seaweed washing ashore making swimming in the ocean uninviting. The Moon Palace is definitely a beautiful resort with amazing grounds and I would recommend it to anyone.

Moon Palace Jamaica: Highly recommended

We loved the Moon Palace. Rooms were very clean (albeit a little small) and well stocked. Food was amazing, as were the drinks. The staff was friendly and go out of their way for guests. The beach was very clean and the water calm. The beach was small so be prepared for that if you are someone who likes long walks along the beach. Also know it is about an hour and a half ride from the airport to the resort. We also enjoyed the spa at the resort and were able to use our resort credits for it. Ou [... read more]r family would highly recommend Moon Palace.

Moon Palace Jamaica: Exceptional Resort

We have travelled to many islands staying in different resorts, never a Moon Palace until this year. This is a first class hotel large but you never felt overcrowded. Staff was amazing and pleased to serve you. Tip was optional, you were treated the same if you tipped or not. Restaurants plentiful and food outstanding no disappointments at all. Many free outdoor activities for both adult and children. Dolfins on site and well cared for again staff was great dealing with participants. Spa was use [... read more]d, again over all cleanliness, staff supportive and very professional with their approach. Drinks made of quality eg. liquor Grey Goose my favourite.

Moon Palace Cancun: Moon Palace - Cancun

Very Good: Food was fresh and tasty. Value was good. Family Resort. Entertainment. Teen Room. Kids Club. Amenities. Wave Rider. Towel and sun lounger availability Average: The room cleaning service was good when they showed up. Pool side service was sporadic Not so Good: The beach had a lot of seaweed. Having to upgrade our room (at a cost) because we were originally so far away from the pool Special Mention: Genaro in the Brazilian restaurant was excellent Roman in Entertainment [... read more] was excellent

Moon Palace Cancun: Heaven on earth

Great place great food great room, great pools. Beach had lots of seaweed. Staff was phenomenal and friendly. The constant up selling including timeshare type was hard to take. The credits were hard to spend and every time you did it cost you money.

Isla Mujeres Palace: Relaxing resort

This hotel was small and intimate. The staff were wonderful, very friendly and accommodating. The rooms were spacious with all the modern amenities along with being immaculate. The room service was very prompt and efficient. Breakfast was good ordering off the menu or choosing from the buffet. Lunch at the pool side restaurant was amazing....fish taco's rocked! Dinner was off a menu and was ok, presentation was good. The pool was great, clean and not too busy. The beach area was small,  [... read more]the grounds on the hotel were very nice. The hotel Overall was very nice, I would recommend it if your looking for a nice relaxing vacation. If your into adventure and looking for night life this isn't the place to be. We had a great experience and I would recommend this hotel to family and friends.