Secrets Huatulco: Relaxing vacation

We’ve been going to 5 star Mexican all-inclusives for 10+ years This resort is low key and enjoyable - no wrist bands and no towel cards - eat “a la carte” every night if you want and few to no line ups - helpful and pleasant staff - we would return to this resort

Secrets Huatulco: Relaxing vacation

We’ve been going to 5 star Mexican all-inclusives for 10+ years This resort is low key and enjoyable - no wrist bands and no towel cards - eat “a la carte” every night if you want and few to no line ups - helpful and pleasant staff - we would return to this resort

Secrets Tides Punta Cana: Stellar Resort

The resort isn't even 2 years old and it is amazing. New and modern. Rooms have blue tooth speakers, 2 rain showers, motion lights, robes, slippers, towel rack on balcony a steamer vs an iron, lotions and potions, blow dryer of course...just everything you need. 24 hour room service, laundry service, mini bar service and housekeeping as all resorts have. There are 2 swim up pools for non preferred and 1 for preferred. We found most preferred guests said so not necessary to pay the extra [... read more], some had swim up rooms which some loved having and some hardly used...you do get drink service from pool wait staff so there is that. Food was great, we repeated steak house, italian and japanese. The buffet is huge..so much selection. Room service was ok...give it time as could take up to an hour or more depending on time. Entertainment was great, we didn't make it to everything but what we did see we enjoyed; Violinist and sax player in lobby bar were great, rock show fun and silent dance party a MUST...too fun. All staff treated us like royalty , we were spoiled rotten thru our whole 2 weeks. Highly recommend Secrets Tides if you are wanting a trip to Punta Cana.

Secrets Tides Punta Cana: Fantastic resort!

The resort is very clean. They have great food options for different kind of tastes. There was no wait for any restaurants. The gym is excellent, I used the treadmills everyday. Service and friendliness were excellent. They come to you to ask/bring you drinks. There was entertainment every night and activities all day. Depending if the vacation you want there is not a big night life. This is a more chill and relaxing resort. The beach’s were beautiful and rooms were great! It is a little far fro [... read more]m the airport, about an hour drive and usually you have to drop other people off first before this resort.

Secrets Tides Punta Cana: Phenomenal Resort

Everything about this resort was amazing.Food and service stands out above other resorts. Swim out pool is highly recommended, especially recommend asking for a swim out room near the manatee bar as staff will always get you drinks while you get to chill out in your private pool.

Secrets Tides Punta Cana: Upscale Couples Experience

We just came back from a couples getaway and had an amazing time at this resort. From the moment we arrived, everything felt luxurious, new and welcoming. We had upgraded to the Preferred club which gave us private transport to the hotel. Check in was easy. We were immediately given a welcome drink off the bus and then brought to the Preferred Lounge where we had more drinks and snacks available while we were checked in. Our butler then met us and gave us a little tour of the resort on our wa [... read more]y to the room. Our room was modern and new, everything worked well and was digital, including motion sensor lights in the water closet which was a nice touch. Rooms were cleaned well, stocked well and turndown service done nightly. We spent most of our time between the Preferred pool and the beach which were very close to each other. The Preferred pool bartenders were a great crew, all worked very hard to make sure people were served quickly and there were constant rounds being done on the beach and pool area to take orders. Edward, Jordy and Juan especially stood out but the whole team here was amazing. In the morning for coffee and the evenings for drinks, both Preferred Club lounges were also amazing. Top shelf drink offerings, and the bartenders were excellent mixologists. Felix in the front lobby and Sueheidi (spelling?) and Miguel in the other one were wonderful. The food was very good everywhere. Coffee was nice and strong and house wines were good. We understand the resort is feeding a lot of people so you aren't going to get a gourmet experience but we had no issues. It was nice not to have to make reservations for the a la carte restaurants and we never waited to get in. The Dominican buffet by the beach was also very nice on the Thursday night. Now the things that could be improved. Service in all the restaurants was a bit hit or miss but especially in the Oceana for breakfast and lunch. I think we had some sort of issue every meal there but we still went for the beautiful view while eating and the food was good. Examples - one time they only brought one of us our meal and asked the other why they weren't eating even though the same individual had taken both our orders. Other times we would be seated before others who fully finished appetizers and mains before we received our appetizers and had to ask about them. On other occasions, water would go unfilled while servers walked by to fill water at other tables. None of this ruined our trip but the trip would have been near perfect without the issues. I also don't know why a new resort is still using key cards. It's just something guests have to think about but shouldn't have to. They should upgrade to bracelets and this would also allow easier ability to identify preferred club members. As a preferred club guest, I know for certain non preferred club guests were using preferred areas because they are not really monitored extensively. Someone standing at a podium asking on occasion for a room number as you pass to the pool area is not enough and there was no monitoring of people coming up from the beach. Similarly, no monitoring in the Preferred Club lounges. I was never asked for a room number or any way to identify myself as a Preferred Club member here.

Secrets Aura Cozumel: Average resort

Older resort that requires some upgrades. Hot water was intermittent during stay and many guest were complaining about have no hot water. Food was not up to 4 star but staff was good and tried hard to ensure proper service.

Secrets Tulum Resort and Beach Club: Amazing resort

Nice food, all restaurants available for walk ins, accommodating staffs and beautiful rooms. Location is a bit far but the casa zamna area is great with lively bars and shops just outside of the hotel.

Secrets Playa Blanca Costa Mujeres: We needed this vacation

Great vacation at Secrets Playa Blanca. It’s a veritable jungle with all of the palm trees and foliage giving the resort a true sense of privacy and remoteness. The Seaside and Oceana restaurants and wonderful. Coco Cafe delivers for the win with phenomenal service of hot and cold beverages and pastries, sandwiches, small nibbles and ice cream - lovely ambiance. Large beach with ample walking opportunities to the south and north.

Secrets Playa Esmeralda Resort and Spa: Secrets Playa Esmeralda Secrets Preferred club section. Oceanview Junior Suite

Fairly new hotel. Still encountered maintenance items. Make up room and do not disturb buttons not functioning. Reported and repaired 2 days later. Receptacles for hair dryer in bathroom not powered. Reported, never repaired. Specialty restaurants, service very slow, with the exception of Windows. Walked out of Dona Altagracia after 90 minutes , still no main course. Reception areas very efficient. Room and balcony quite spacious, pool excellent. Occupancy about 65%, so no problem with chairs [... read more] and palapas, in spite of the 6 am towel claimer jerks. Our concierge, Claudio, was very helpful and good natured. Others of note, Kelvin the bartender at the pool bar and Brenda with the entertainment team who was seen AND HEARD everywhere. I rate the food as fair with the exception of the roast beef at the Market cafe for lunch time. Best I have ever had!!!

Secrets Aura Cozumel: Good Resort

We got to the resort around 2:30. Our room was ready for us. We were pleasantly surprised by the whole room itself, the king sized bed and the huge shower. The food at the resort was hit and miss. It depended on the day and the meal time. The pools were great, the beach was amazing.

Secrets St. Lucia Resort and Spa: Amazing resort

Very modern facility. Had an ocean view. Large room with adjoining ensuite. Very private. Good linen..Lots of Restaurants for gone dining. Excellent poolside and evening entertainment. Very helpful staff.

Secrets Tides Punta Cana: Looking forward to coming back!

This was our second time at Secrets Tides, making it a 7 day vacation this time. The grounds are still beautiful! Was happy to see the plants growing, creating more privacy in the swim out rooms, and the creatures returning. The little lizard we named gizmo. The food is delicious, though my husband very much missed the mushroom risotto at Portafino. This time around it was much busier, which often led to sunbed wars but I did not mind throwing a towel down and running for that beautifully warm o [... read more]cean. Can not advise on the nightlife as we often were sleeping by 9 haha.

Secrets Maroma Beach Riviera Cancun: Great resort

Everything is wonderful - rooms, beach, sea. Service was great. Food is ok to good. Entertainment is good. Main things going for this hotel is beach, although pool area is amazing, as well. Hoping to go there again soon.

Secrets Playa Esmeralda Resort and Spa: Lots of room for improvement

Pros: beautiful facility and pools. Friendly staff. One of the nicest beaches in the Caribbean. Cons: Obvious lack of supervisory level of attention to detail, to ensure the small details that make a holiday special are not overlooked. Room was not completely ready even though we were a late day arrival. Room was missing amenities that were advertised, and that we heard from other guests had been supplied to them. Pool area for Preferred clients is completely enclosed by day beds, so th [... read more]at anywhere else you sit you are behind a wall of cabanas with no view of pool. Impossible to secure a cabana unless you are prepared to get up at 4:30 am to place towels. Restaurants are incredibly slow during dinner hour. 2-3 hours Either you plan to eat, or do a show. Impossible to accomplish both. Outside dining is very loud, as the restaurants all encircle the nightly outdoor entertainment area. Loud thumping music while you may be expecting a quiet romantic dinner. Not happening! No control of migration of guests from Dreams resort. Many were using the pool and amenities of the preferred Secrets side. The 90 minute drive from the airport is bad enough, but the provided transportation leaves much to be desired. Driver going far too fast given traffic and road conditions. White knuckle drive while driver was using cell phone and passing vehicles in an extremely reckless manner. Would we return? NO

Secrets Playa Esmeralda Resort and Spa: Beautiful resort - terrible service - terrible food

Although the grounds and room where beautiful - the staff could not speak English. We waited for up to 4hrs in line to get into restaurants and even when we did we never got 3/4hrs of what we ordered, and when the food came it was cold. Many people we spoke with were very upset and the amenities, some even went as far as to rent a car and drive into town which was 1.5hrs to get some food. When we arrived the hounded us to take a presentation to buy into there preferred packages and were extre [... read more]mely rude (Virginia) and called me low life if you didn't purchase it. We purchased this resort to be children free and there were children from Dreams resort running around. In all we had the worst vacation. Also, our transfers didn't come to pick up up at the resort which resulted in us paying 280.00 USD to get back to the resort. I would not recommend this resort to anyone for now. Maybe in a few years when they have staff and better food it might be better. I am looking for compensation for the money we put out of our pocket.

Secrets Cap Cana: Awesome resort

There was nothing negative to say about our hotel. The staff was amazing. The resort was amazing. There was always something to do. The service was outstanding. Food was awesome. The resort was clean. The staff made sure that we were well taken care of.

Secrets Playa Esmeralda Resort and Spa: Beautiful Resort but Needs Improvement

The resort is new, and it’s understandable that things are still being worked out, but there are definitely areas that need improvement. Dinners took nearly two hours from start to finish, and some guests had to wait hours just to get into a restaurant. While the staff are generally friendly and trying their best, it’s clear that many of them still lack proper training. We ran into a serious issue with glass on the pool deck—unfortunately, I found it by stepping on it and cutting my foot. Mos [... read more]t of the staff didn’t seem too concerned, except for Mildred, the pool bartender, who was excellent and genuinely cared. The onsite doctor was also great and helped clean the wound, but over the next few days, we continued to notice glass around the pool area with no one cleaning it up. Our room also flooded on the second day due to a shower drain problem that maintenance had supposedly fixed. To their credit, the staff and concierge were quick and helpful in moving us to a new room. Despite the issues, the resort itself is beautiful, and you can tell they’re working hard to improve. The beach is amazing—a bit wavy, which I actually enjoyed, and if you prefer calmer water, you can just walk a few meters down the beach. Overall, it’s a gorgeous property with potential, but the service, maintenance, and safety standards need attention before it truly lives up to the Secrets brand.

Secrets Royal Beach: Our new favorite!

We have been to Punta Cana many times and Secrets Royal Beach is now our favorite! The service is outstanding along with the pools, Beach and food. We did not stay in the preferred section and definitely didn't feel like we were missing out. We were spoiled by the staff and enjoyed having access to the neighboring Dreams Resort. This resort has set the standards high!

Secrets Tides Punta Cana: Fabulous Resort!

The hotel and grounds were very clean. Food was great and overall wonderful experience! I would definitely go back! We went to celebrate our birthdays and we had a very relaxing trip. I recommend the following activities: painting on the beach, bracelet making, aqua fitness The drinks were great and the coffee at coco cafe was really good. Go see bartender Richard at the beach bar!!! He knows how to make good Margueritas!