Sunscape Coco Punta Cana: Good resort that could be Amazing !

We found the Check in and Check out process unnecessarily slow. Loved the room, beach, bar staff. The restaurants seemed very disorganized. Tables seemed to be cleared and reset at random with no one specifically responsible for any particular tasks. Coming from a hospitality back ground, I found this very confusing. It would not take much to take this hotel from just good to amazing. The restaurants and  bars were also constantly running out of glasses, cups & saucers. At breakfast the Self-ser [... read more]vice coffee station almost never had cups at Kaleidescope. The bars were also running out of properly glasses ..... one evening at the Adults only bar, we were given scotch in paper cups !! To a scotch drinker, that is blasphemy!! Our maid Claudia was amazing !!! Our room and the entire resort was kept very clean and tidy. We also loved the beach and beach staff. The Adults only section was also amazing. The food was very average, with everything tasting much the same, but we did not come for the food. The omlettes at breakfast at Kaleidescope was the best meal of thd day ! Very tasty!! Overall, we very much enjoyed our vacation at Sunscape Coco and look forward to coming back again.

Sunscape Coco Punta Cana: Great resort

While most staff were great. Some were rude. While the property lacked staff, it was kept in clean standings. The property offers a few dining experiences, but in 11 days there we were not able to book a fine dining evening. The booking process is ridiculous for vacationers. There's not enough chairs or umbrellas pool or ocean side. Having to get up at 5am, isn't right. Hard to relax and unwind worrying about your stuff, chairs and dining. Bar staff are great, although they were unstaffed [... read more] as well. And often weren't ready to serve drinks at opening time. Entertainment could be improved upon. While we made the best of our vacation, I wouldn't recommend

Sunscape Coco Punta Cana: It was good

This is a huge resort. Many options for food and drinks. I unfortunately got sick and spent my vacation in the Bávaro hospital, so I can’t really give an honest review of the place. Would I return? Probably

Sunscape Coco Punta Cana: It's a 3* not a 4*

Food and drinks-I would give it a solid 3* and no more. Good variety but food was only warm at the buffet unless it was made at the custom stations or you caught a new batch being put out. At the sit down restaurants it was better but it was VERY hard to get a reservation. You advertise unlimited a la carte dinners but you don't fulfill that. Its all done on the app on your phone so better bring a tech-savy person with you and lots of patience. The buffet takes forever to get a table. (lik [... read more]e 20 minutes standing in line) I don't know why. One attendant would issue hand sanitizer, another would usher you to the door, (10 feet) another attendant would walkie-talkie to someone else in the diningroom for a table with # of guests, and yet another would usher you or wave you over to the table. Many days in the week we were there, they ran out of coffee at breakfast. SUGGESTION.... let guests find their own table and put all those attendants to work clearing and re-setting the tables. That would speed the process up. Some a-la-carte reservations are being booked and guests are not showing up. We ate in the Japanese restaurant and there is only 14x2 seats. We were the only 4 at our hibachi. Perhaps 10-15 minutes after the reservation time, you could allow another guests to fill in, and block the no-shows on the app. There isn't enough room in the restaurants for this to continue. With over 1000 rooms and 2 guests per room, thats 2000guests/meal. Thats a lot going to the buffet! SUGGESTION.... allow guests to show up, first come first serve at these restaurants. or use the red light vibrating puck system used at the Tierra restaurant. The bar drinks were made differently by different bartenders. No consistency and no measuring of alcohol/drink. Some were weak and some were almost undrinkable. Some of the bartenders would avoid serving you if you didn't tip them. They would serve everyone else and leave you til last. TIPS are for over and above service, not every time, even in the SunClub. I did tip but not every drink every day. Bartenders should have a basic knowledge in english of types/names of alcohol, little/more(quantity), mixed/blended, what the available mixes are. The slushy drinks need to be frozen, not just cold juice rolling around in the machine. Maybe mix in the blender with ice until its frozen, like early in the day. SUGGESTION.... turn the beer taps around, at all bars, so that the guests can pour their own beer, we already have our own cups! There is only one brand of beer, Presidentè. This would free up the bartenders time (although they could still keep an eye on guests getting beer) so getting mixed drinks wouldn't take so long. They move so slowly. We are the ones on vacation, not them. And have enough alcohol for all bars for ALL DAY. Everyday ALL bars ran out of alcohol about 4PM. You advertise unlimited drinks, but you couldn't fulfil that, and I'm NOT a heavy drinker. We booked in advance and paid too, so you knew we were coming! I understand this can sometimes happen, because you don't know what people will drink, but not EVERYDAY/EVERY BAR. We were there Mar 24-31/25. Not even peak season and judging by what we seen, (empty rooms). They were not at full capacity, so no excuse. Pools were pretty clean and warm. Lounge chairs/umberellas/palapas were hard to get. Had to put your towels on at about 5:30-6AM to get a couple loungers togther . Not enough chairs for the number of rooms/guests. You may want to give wrist bands to guests. Different colour for regular vs SunClub. This would define who is SunClub and who isn't. Why pay more if you don't have to. Seems to be a theme at this resort, running out of everything daily. Even drinking water at the bars. And the mini bar in the room is NOT restocked daily. We had to ask for more bottled water, beer and towels.

Sunscape Coco Punta Cana: disappointed

I wish I could say it was amazing, but unfortunately it was disappointing Punta Cana is not the same anymore its charm is lost it is crowded , the locals do not look happy like before, everything is so expensive talking about the hotel , it is huge , it lacks stuff, the buffet restaurants are always full, there is a line up to get in starting for breakfast. I used to help myself for everything, cleaning the table, finding cutlery and napkin, forget getting coffee from a waiter, if you find [... read more] a cup you get it yourself from the counter. food, oh God .... the same thing every day... every day.. try to get a spot in the A La cart restaurants, you have to reserve it yourself on your phone if the internet works in your room you will get a message saying "sorry , try again , the place is full" getting a chair near the pool ... is a joke, I had to wake up at 7 in the morning to reserve a chair by putting my towels on them. the room was big in building 2 , had a problem with the toilet flush which did not work, the internet did not work , but the towels were very clean and also the bed sheets. for a hotel that big , the pool is very small As for the hotel stuff I have to say they are sad looking .... nobody smiles nobody says hello, weird if you want a decent coffee, you will be disappointed, forget the coffee shop near the lobby will I return to this hotel? NO

Sunscape Sabor Cozumel: Disappointing Resort

Sunscape Cozumel is a 3 star resort and not a 4 star as advertised. There was one pool and 2 options for meals. There was a very limited number of dishes at the buffet. We had a number of issues with our room including a balcony door that did not lock and a door that that did not seal shut. The entry mecanism was quite tempermental. There was a lack of towels in the room. We had to repeatedly ask for hand towels and facecloths. We had to repeatedly ask for soap at the bathroom sink. There was bo [... read more]dy lotion but no soap, which meant the need to go into the shower to get bodywash every time we needed to wash our hands.

Sunscape Coco Punta Cana: Amazing beach but staff not the greatest

We did have a great vacation overall but there were both pros and cons with this resort. Beach was incredible and we really enjoyed our room on the 1st floor. And the evening bars were pretty good. That said, I was not impressed with the staff overall (mostly at the buffet and restaurants) and I didn't find the food to be the greatest.

Sunscape Coco Punta Cana: Absolutely Stunning

My wife and I picked this resort very very last minute just based on pictures alone. when we arrived the pictures did absolutely no justice. Sunscape Coco was absolutely stunning ,this resort was our absolute favourite that we’ve ever been to , and will return on our next visit to Dominican. The only thing I would change is I would book a room that has immediate access to one of the Beautiful pools instead of being on the family side( long walk from family side to the best parts of the resort). [... read more]The service is absolutely phenomenal and there was such a good variety of food! Thank you Kaylee anthropocentric for this amazing vacation

Sunscape Sabor Cozumel: Very disappointed

In 50 years of travel, this was the worst experience to date. We arrived late at night and after a lengthy check in we're left to find our room in the dark by ourselves. The room was dark, smelly, small, dirty and in poor repair with an ac unit that sounded like a 727 landing in the room. I pulled back the bed cover to reveal dead insects and skin debris off someone's nasty feet. We requested a room change and were offered for just $500. USD an upgrade to include use of 3 resorts along with a [... read more] high pitched sale to join the Unlimitied Vacation Club. We declined and were given a new room that was acceptable. There are 2 restaurants, Italian and Asian with limited choices in each. I was unwell and missed a day of my stay as I was in bed. This was a first for me to get sick while traveling but the food is that bad. You have to save a chairs on the beach by 6-7 am and this does not ensure they will not be occupied when you arrive foe your time on the beach. We had people just take over our chairs and towels and refuse to return them to us. The only positive was the staff, they work hard to really try to please and are working with limited resources . Do yourself a favor and don't pick this resort. I read the bad reviews and thought how bad can it be? Well it was bad!

Sunscape Sabor Cozumel: Worst resort I have ever stayed at. Run even if the price is cheap. This place is a 1 or 2 star at best.

Rooms rundown. TVs not working in the entire resort all week. Hot water slow to come out. Food not good no taste overcooked few choices. Only 2 resturants lineups at peak dining hours. The Secrets and Dream hotel guests could come over and use our one pool take our chairs and eat in the 2 small restaurants and we could not use their amenities. Staff wanted us to move to Dreams for 300 US dollars and kept asking us daily to sign up for preferred membership. From what we saw it didn't really look  [... read more]much better at the Dreams and Secret hotels. Our pool was family friendly and the beach was nice. Only one bar and alcohol was watered down not tastey . When you are on holidays you hope for good food and drinks not at this resort. I am not a picky person. If you don't mind overcooked greasy food not Mexican then this is the place. If you wanted a beach chair you had to get up at 7am to put your towels down. One morning our towel and chairs were taken while we were at breakfast. Every man for himself. I would not go to this resort even if it was offered for free. I have travelled to many all inclusive resorts and this was the worst. Nothing to do in the evening only one show all week.

Sunscape Coco Punta Cana: Sun, beach and family time!

This resort is located not far from the airport. I would recommend this resort but the issue with the smell in the rooms need to be addressed. We first had a stale smell which was overpowered by a sewer smell. Once we turned off the AC it wasn’t as prominent (or we became use to it). Overall it’s a nice resort with lots of options for children— water slides, playground and water park area. Lots of pools to swim in and hardly any seaweed on the beach. The beach was cleaned by staff every morn [... read more]ing. The loungers with shade was an issue if you aren’t a morning person. For those of us who are, obtaining loungers and shade wasn’t an issue unless you had someone who felt they were more entitled and took your lounger. To those who reserve the loungers but decided not to use them, shame on you! There were too many people sitting out in the full sun, sometimes on towels. Come remove your towel! Let someone else use it. Food was good. No shortage of food or drink. Didn’t have long waits for restaurants. Staff were friendly and helpful. Grounds were kept clean and well groomed. Entertainment every night Lots of vendors on the beach. They are trying to make a living. If you’re not interested politely let them know. We were nervous about going because of the bad reviews. It wasn’t as bad as we thought. We enjoyed the beach, sun and family time. Exactly what we went to do!

Sunscape Coco Punta Cana: Very good resort

We really enjoyed this resort. I would definitely recommend upgrade to Sun Club, worth the benefits of updated room, check in and Sun club buffet. We ate at at resturants for dinner. If you go at 5:30 to get in line you get first seating at 6 pm and no longer waits. The beach was nice but did lack lounge chairs. All of the staff were wonderful and very helpful. Don't worry about bad reviews this hotel exceeded our expectations. The food was really good and so was room service. We did no [... read more]t get sick and ate everything. This is a solid 4 star resort. The shows at night were done very well.

Sunscape Coco Punta Cana: Dollar for Dollar one of the worst resorts in the Carribean

This may very well be my 20th, maybe more, All-Inclusive Resort I have been to... by far the worst (dollar for dollar). Even Lower End Cayo Coco, Cuba trips, which costs, a third of this "Hyatt" are better, All Around. I've learned my lesson, and - unfortunately - Dominican Republic has left a sour taste in my mouth.

Sunscape Coco Punta Cana: Wouldn't recommend

Hotel is very tired, desperate for a renovation. Not enough beach chairs or pool chairs. Need to hire more waitstaff. They changed to a "no reservations required" model for the a la carte restaurants, but they don't know how to do this without causing long lines. Updated amenities are shampoo, bath gel and a bar of soap. Beach is great, but the adult pool needs to be re-tiled as most of the 1 inch tiles are missing.

Sunscape Coco Punta Cana: Sunscape Coco review

Not what we expected. It rained during our holiday no umbrella in our room. It took me three days of going to the front desk and was told they had no umbrellas left, not acceptable..I upgraded to the sun club but did not see any value for my money.

Sunscape Coco Punta Cana: a great week but with some reservations

We had a lovely week but went in with some reservations after reading some of the group comments . I booked this resort because i had great experiences with the Sunscape Akumal in Mexico. 3 stays there so I thought I knew what to expect The resort itself is much larger than I expected but well laid out and the grounds are very nice . We booked a swim up sun club adults only room. (room 1102)The room was fine except that the swim up was in the shade pretty much all day. The room was cleaned d [... read more]aily, the mini fridge stocked and clean towels left daily. Only complaint/observation about the room is the layout. There is basically no privacy as the bathroom is pretty much open concept. If you are sharing with anyone other than your signifcant other you may find it a bit uncomfortable as the is only frosted glass to offer privacy. everything worked fine so no real complaints there . The beach is good. Very sandy/no rocks in the water but not the crystal clear water you look forward to but again not a huge deal. Loungers are a huge challenge on this resort so we found Elvin at the towel hut and booked a Bali bed for the 6 days we were there. Worth every penny to not have to be up in the middle of the night to claim a spot. Towels were laid out for us ,pillows supplied and drinks were served throughout the day !! It was lovely !! As to food and drinks here's where I was disappointed . The food was mediocher at best. Yes there was lots to choose from but it was so inconsistent! Hot food wasn't hot, food was either over cooked or undercooked . Foods that were prepared ahead of time were left to sit far too long before being replaced. Learned very quickly to have them cook to order at the grill at the buffet. The a la carte restaurants were very under staffed ,so often there were long waits to be served but we did enjoy the Bluewater grill and the Tierra where we had dinner twice. The house wine wasn't bad but the quality of the cocktails was disappointing as they used lesser quality alcohol, even in Sun Club. The margarita I had the first evening was not good . Baileys was always unavailable as they would say they just ran out so I stuck with white wine for the most part. All in all we had a great week ,weather was fantastic and the staff here try their best with what they have. Think of this as more of a 3.5 star and go with lower expectations and you will be fine . Relax and enjoy the warm weather !!

Sunscape Coco Punta Cana: 3.5 stars

The resort was very nice. Clean, rooms were lovely (apart from the weird open concept bathrooms). Resort staff were wonderful and accommodating. The biggest downside was the food. Absolutely abysmal. Undercooked, overcooked, pasty, frequently mislabeled. This part was really a turnoff. The beach was fine, not the best not the worst.

Sunscape Coco Punta Cana: 3.5 stars

The resort was very nice. Clean, rooms were lovely (apart from the weird open concept bathrooms). Resort staff were wonderful and accommodating. The biggest downside was the food. Absolutely abysmal. Undercooked, overcooked, pasty, frequently mislabeled. This part was really a turnoff. The beach was fine, not the best not the worst.

Sunscape Dorado Pacifico: Relaxing Stay at Sunscape Dorado in Ixtapa

We just arrived back from a week stay at Sunscape Dorado. We upgraded to Sunclub, which I recommend, and had a king bed ocean view room. Our room was clean, spacious and had an amazing view. Staff are fantastic at this resort - very friendly and hard working. Food was good, we were always able to find something suitable for us and our tween child. Loved the restaurant near the swim up bar and the Sun Club restaurant for lunch. We didn’t try the Italian restaurant, as it was adults only, but wish [... read more]ed for another option, as sometimes the only other dinner option was the buffet/Mexican. Lounger saving is a problem - people would put towels on them really early and then not use them for hours later (or not at all). I think if they are empty for an hour, staff should remove them. We did the snorkeling excursion to Ixtapa Island, which was wonderful. We loved seeing the variety of fish in the coral reef. You can swim in front of the resort, but you have to time it pretty carefully, so you don’t get knocked out by the large waves. My husband and I both learned our lesson on that the first day! Overall I recommend this resort and I would return to it one day.

Sunscape Coco Punta Cana: Relaxing time in Adult Only Club side

This LARGE resort was okay value for the money. We chose the Adult Club option to have a quieter holiday as we are retired seniors. We arrived at the main lobby and were taken to the separate Adult Club lobby for check in. Desk staff were always pleasant there and answered all our questions throughout our stay. We were on the 3rd floor looking out at the pool and could even see the ocean from our balcony. The room was fine, a bit weird on the layout, your bathroom is open to the rest of th [... read more]e room, so if you are shy on the toilet or in the shower, your room mates can see and hear it all because there is only frosted glass doors. Maid came everyday, nothing special, sometimes you got new towels, sometimes a floor mat, no facecloths until day 4. Mini fridge was filled again each day. Shampoo and body wash were supplied but not a bar of soap until day 6. Cheap scratchy toilet paper. King size bed was too firm. No dresser to put your clothes away, so lived out of our suitcases. All in all an average room, nothing we haven't seen before. Our buffet was fair, alot of stations where they cook fresh for you, but that just led to a long waiting line. Often had to wait extremely long to even get a cup of coffee in the morning, cause there were just no servers. A varitey of food everyday, we found things to eat no matter what time of day. The ala carte restaurants we ate at were much nicer atmosphere - the beach grill, italian, amazon meats, japanese teppayanni. You had to download the app to book a reservation for these but the last day they changed the policy to eliminate the reservations and have them as first come, first served, Well, that angered ALOT of guests who had not heard of the change, it was poorly communicated to the whole resort. We also enjoyed the little snack area in the Sun Club lounge. Service at any of the bars was okay however the quality of the drinks was really terrible. All the major liquor appeared to be watered down and some odd taste like kerosene was present in some blender drinks like a pina colada. Beer on tap was good, white wine served at evening meals was fine too. Casino drinks were good and the slot machines were a fun feature. Pools are in need to serious repair, much of the small 1 inch tiles were loose or missing. The biggest complaint of our stay was the TOTAL LACK of sun loungers and chairs, there was room around the pool for many more. People were getting out at 6 am to put towels out on the loungers to save them, we really dislike this practice but also had to play that game. The same happens at the beach, too many people and not enough loungers. This is why we all go a sunny destination in the winter! Seaweed was present in the water, beach was cleaned of it everyday. Entertainment seemed to be lacking, we only saw one show depicting the various dances and costumes of the island. Wifi was excellent everywhere on the resort. Gift shop is very overpriced, if you want a nice experience, walk down the street to the little market by the police station for the real bargaining with local vendors for your tshirt and souvenirs. We enjoyed the get away, this is not a five star hotel but we are experienced travellers and always make the most of what we booked.