GREAT FAMILY RESORT!

We, decided to choose this resort based on recommendations from other families who have stayed here. Prior to our departure date I was worried about the reviews left by people on trip advisor about the lack of hot water at the resort. I was so worried that I sent many emails to my travel agent Sandra Gallaugher. Sandra re-assured me that was not the case and if I had any issues while there to call or text their customer service dept. Well we went the Royalton White Sands and had a fabulous ti [... read more]me. It was our first family trip with our two little ones aged 3 1/2 and 6 years old. * The food was good, sometimes repetitive but other wise it was always hot and a good variety * The butler service was amazing and I highly recommend purchasing this upgrade if you can. Our butler Nick and Rushane always made sure we were looked after. They brought hot lunch (pizza, wings, fries, jerk chicken) to the pool for us and the kids so we never had to leave. * The pool and kids area were fantastic and I can't say enough about the Kids Club which my children loved. It's a place where the kids can do art, play video games and hang out at the park * The resort it self is not very big and that is a plus because you know where everything is. Very quaint with a great family vibe. * The entertainment at night was great and we listened to amazing music on our balcony every night. * I can't say enough about the staff at this resort, top notch, very friendly and helpful. Would I go back? Yes A great family vacation with no issues with hot water! ;0) .

It was an amazing resort

Grounds were immaculate, food was great and abundant, so were the drinks. Staff were friendly and always helpful. We have no complaints whatsoever. We would def like to visit again very soon and will recommend to family and friends.

Such a great vacation

The resort was awesome, very clean, well maintained. Nice pools; cool water slides, and lazy river :) Childrens play area had fun water features and water slides. Staff were amazing, so polite, happy, pleased to serve you. Our room service was excellent. Food was very good all in all, service at the steak house was very slow - only drawback. We had a couple of excursions, half day to Dunn's Falls - great experience, highly recommend. Also did luminous lagoon - very entertaining and fun evening.

Not the Royalton 5 star Experience I expected!

I have travelled extensively throughout the Caribbean and Mexico and stayed in many 4 and 4+ star resorts. I was somewhat disappointed with this 5 star resort. Upon arrival at the hotel I was informed that my room would not be ready until 5:30 p.m. My understanding was that check in was 3:00 p.m. I was given a room on the 3rd floor overlooking a massive flat roof at the front of building overlooking the street and noise of the locals. It made it very difficult to catch a nap late afternoon. I ha [... read more]d paid extra for a single supplement and was somewhat disappointed with the size of my room (1 double bed) and the lack of amenities (no full length mirror). I felt like I had booked a "super saver" room. I complained to the front desk and requested another room. They told me they could not accomodate me until the next day at 2:00 p.m. The following day they gave me another room on the 7th floor with the same view, however this time I had a King Size Bed, but still no mirror. I was shocked at the size of the shower and how a larger person would ever fit inside. Other people I was travelling with had rooms that were larger. I felt like I was given a smaller room because I was travelling on my own. On a positive note, the bed was extremely comfortable, well maintained and the lighting in the bathroom was awesome. I found the food throughout the resort, at both the buffet and the a la cartes extremely good, along with the Jerk Chicken served on the beach. I found the service at both the restaurants and bars very good. I did tip for the good service and it definitely did not go unnoticed by the staff. They had 1 hottub, however the jets did not work my entire stay. There was also high pressure spouts at the infinity pool which did not work the entire stay. I inquired about the hydrotherapy at the spa and was informed it also wasn't working. They did offer different nightly entertainment such as a Michael Jackson Show, tribute to Bob Marley (a live Reggae band), acrobatic performer, synchronized swimming, along with an outdoor buffet. The only down side to the entertainment was the courtyard location where the shows took place and lack of seating. In summary, I did not feel that the Royalton White Sands was superior to any of the 4 star resorts I have stayed at previously, and yet was the most expensive resort.

Just ok.

We had trouble checking in with the resort, even though we were part of a wedding group that had been booked for months & months in advance. My fiance and I did not get the king bed we requested. We were told they didn't have any room for us and for another guest of the party when we arrived. We waited approximately 20 minutes and were given a room with a twin bed and a double bed, which was dirty. The tv was left on, the bathroom was dirty, and the bed sheets had sand in them. I can only imagin [... read more]e someone checked out and they stuck us right in the room without properly cleaning it. The other guest without a room had to wait an hour before they found a spot for him. They told us to come down the following morning before breakfast for another room. Nobody came to clean the room. The mini fridge was empty. We asked three separate times to have water, it was not brought for over three hours. We had to sleep on top of the covers & sheets because our bed was dirty the first night. We came down the following morning and were told we should come back at noon. Fine. We come back at noon with our packed luggage (as they requested) and we were told to wait again until 2pm, and to leave our luggage in the lobby. The front desk staff was rude when we expressed our frustration with the process. Not helpful at all. I won't even get into the trouble the bride had on her special day, as I'm sure she wants to write her own review, but for the amount of money you spend to ensure you have a special day - I can say with certainty I would not recommend this resort to anyone for their wedding day. The resort itself is small, but beautiful. The resort is very modern and well decorated and clean. The bartending staff is great - they are friendly and prompt. The chefs are great too. The buffet service is very slow, there were times where we were not served drinks at all or given napkins/proper cutlery. Room service was pretty bad too, it would not come for 1.5-2 hours and they were always out of more than half the menu. There were times there was no hot water and the wifi was not working. All in & all, I would not return to this resort. There are many other places in Jamaica to travel to and I would suggest trying another spot.

Royalton white sands

The overall look of the Hotel is nice, clean and inviting as you drive up. The beach is nice but small on the White Sands side. You can't walk very far without being asked to buy smoke or souvenirs. Rooms were clean but our Room had a single adjoined door that you can hear conversations through...not very private. We had hot water all week and the rain shower is great although it would have been nice to have a bathtub as well. No 24hr restaurant or bar other than room service. We were told b [... read more]y many in our party it was an 1-1/2 to 2hr wait so we did not use this service. Food at the buffet...most food was cool or room temp unless you waited in line for the freshly grilled or sautéed pasta or meats. We did have a good time with our friends and enjoyed most of our stay. But Overall disappointed that it does not live up to the Royalton standards or it's five star rating.

Beautiful resort

I have two complaints: the seal around the shower door was no longer forming a seal and each time we showered the water would leak onto the bathroom floor. The humidity was so high that the floor in our room was always wet and slippery.

Splendid

The hotel was quite nicely laid out and the service was exceptional. I found the rooms a bit small with a couple of maintenance issues. BUT, overall, the grounds were lovely; the restaurants were all very good and the pools and beaches were great too.

Definitely no complaints!

The hotel was great. Food was amazing. Staff was warm and welcoming. We had our wedding there and they did a great job on it all. Only 2 things I didnt like. Multiple power outages (out of the control of the resort) and the rooms had water on the floor depending on temperature of the room. Hard to fault the resort for those since hydro was an island thing and water is due to outside hunidity.

Great Resort!

Beautiful and clean resort! Friendly and helpful staff. Delicious food, great entertainment, relaxing atmosphere beautiful beaches. Upgraded to Diamond club would recommend resort and hope to return again.

Perfect family resort

We just got back from our trip. We travelled with our 13 and 10 year old and our 11 month old. This is the a wonderful resort for families. We stayed in a family suit which had plenty of room for our two boys to hang out away from us and enough room for a crib for the baby. I was truly impressed. The resort is super clean and with a baby that was very important. They were very accommodating in leaving extra bottles of water in our room for making baby bottles. My older boys ate everything and lo [... read more]ts of it. I can not complain about the food. It was great. The boys had a wonderful time on the water slides and in the family pool. The entertainment was fabulous with multiple shows in different parts of the resort all evening. The staff were superb. Always smiling and asking if everything was ok and if we needed anything. the beach and water was very clean and absolutely beautiful. the only thing that was a little annoying was at night the mosquitos were out and they bite. So bring mosquito repellent. We have mosquitos at home so we just delt with it. What you see on the website is what you get. A beautiful resort and a beautiful paradise. I miss it already. We will definitely be going back!

Don't Waste Your Money

Royalton White Sands – Montego Bay - Advertised as being open for 2 years, actually open for many years as 2 other resorts and refurbished poorly - Advertised as 5 star luxury, 4 star at best - At airport, no welcome package on the bus w/hotel info (everyone else got one) & also no tour guide on the bus to or from the resort (every trip I’ve booked since I was 20yrs has had someone to speak to guests on board the bus) Room - - Gave us a room w/1 bed (we requested 2), changed rooms & got a d [... read more]ouble bed with a small single bed instead of 2 double beds. It took over half hour for maid to clean the second room so we had to wait –the resort was not full - Bathroom was poorly lit and almost no water pressure, no ventilation in bathroom - - - Air conditioner was very damp. If you made it warmer in the room even by a few degrees, the dampness increased. It caused severe ear & throat pain for me the entire trip. I was forced to purchase extra Advil from the store daily - One entire side of building looked onto the construction of the new Royalton resort. It ran 24hrs a day with loud drilling. This was the side of the hotel we were on Food - Minimal choices at buffet, sometimes not ready to serve once open - When food trays ran out & were empty, it took over half hour to replenish each tray if they were replenished at all - Some days there were certain foods, some days not (regular foods like bread, fruit, potatoes etc) - Foods that were to be kept cold, were room temp (fruit, desserts, ice cream was melted liquid) and foods that were to be kept hot, were very frequently cold (meat & veggies, rice was always under cooked) - Ran out of different foods everyday (bacon, hash browns etc) - **Ran out of vodka one full day** Service - Upon arrival, poor reception by staff - Exceptionally slow, dinners at a la carte’s took close to 2-2.5hrs to get food & finish meal - Did not get the same foods as other guests while at restaurants which were complimentary and supposed to be at each table. Other tables around us had these things. (bread, butter, oil/vinegar etc) - Sometimes dirty used utensils were still at the table (didn’t change out new cutlery for new guests) - Slow to ask if we needed drinks or refills, sometimes didn’t ask at all - Store by the sports bar never had change. If you wanted to buy something you had to have exact bills or they wouldn’t sell you anything or attempt to get you change. Also staff at the store were caught sleeping multiple times on the floor by the register Grounds - Multiple weddings during our stay which cut off entire back area of resort to accommodate them so nowhere for visitors to walk around (small resort) - Digging up the grounds at certain areas on the resort during the stay - No ventilation or fans in the martini bar or sports bar area which made it very hot & cramped - On the right side of the beach, there was a chain link broken-down fence covered in tarps separating the resort part and the public parts of the beach. It was a horrible eye sore and the locals stood behind it & watched the guests daily Staff - All very friendly at first, but with time expected a tip before providing a service, would stand in front of you and wait - Staff sometimes bothered guests to take them to the buffet for lunch as they could only attend if they were invited by a guest (once you got friendly, this happened daily)

Wonderful resort!

Friendly and accommodating staff, beautifully kept grounds, good food, ocean view suites are wonderful, we'll kept and very clean. Plenty of activities for kids and adults. Have been twice and would go back again for a third time!

Fun and relaxing Resort

I spent 2 weeks at Royalton white sands with no complaints. Resort is Friendly, clean and beautiful! Great food, lots of choice of restaurants and staff were great and accommodating. I wouldn't have it any other way.I would definitely go back.

Gorgeous resort, stunning beach, delicious food!

This hotel was fantastic! Staff was fun, the resort itself was beautiful, and it had a stunning beach as well! They played great Jamaican music throughout the days and the Jamaican food was authentic and delicious (the Jerk chicken hut was amazing)! The only constructive thing I'd include, is that it did take awhile to get a drink at the swim up bar - but we're also all on caribbean time when we're down there right?! ;)

Resort great for relaxation

Food was good - especially the Italian restaurant! Service was hit or miss depending on the day. Entertainment and activities were lacking. However, great time in general and great for just chilling and relaxing.

Exceptional Resort

Amazing resort for guest of all ages. Very clean and comfortable with great restaurants, facilities, entertainment and remarkable service. By far the best resort we have been to and their friendly and helpful staff certainly enhance the overall experience. From check in to check out, the service was impeccable. The only thing we would have preferred is a little less vendor traffic on the beach.

Ok resort

The grounds was well kept, the rooms were small and for diamond clubs members i think the rooms could be a little flasher more modern they also need more entertainment for the quests we were diamond members and i think we could have had better privilidge mainly for dining somethimes we could not find our butler

An incredible wedding Resort!!!

My husband and I can only say amazing things about the Royalton Whitesands Resort in Jamaica. The resort is gorgeous and the swim out honeymoon suite made our stay that much better and romantic. I highly recommend getting married at this resort as they will make sure everything is perfect. Our wedding pictures are incredible!!! The staff is always friendly and smiling. The ideal resort for weddings, honeymoons and family vacations.

Amazing Resort

Resort is Very clean, friendly staff awesome place for families. Very difficult to get into the steak house as its too small and they only have two seating times 6 and after 8:30. Staff go out of their way for you. We would go back.