Great resort!

Near perfection, just a fee minor imperfections. From check in to check out, you are looked after by courteus and friendly employees. The ala cartes are really well run with great food The bars have plenty yummy suggested drinks and the staff really enjoy their jobs.

Great "family" resort

Great resort. Food and beach was excellent. It really is meant for young families though. We are empty nestors and didn't clue into this until we arrived. For young children there is lot's to do including the waterpark which is part of the property. If you are looking for some quiet time without children I would stay away.

Simply Amazing

The food and resort layout were amazing. Kids enjoyed the waterpark al week, and so did the parents. The hotel staff were very friendly and the grounds were in great shape. Even with the 2 days of lousy weather, we made the best of it.

Excellent resort for famalies

We traveled to Jamaica the first week of February 2016 and I had read a lot of mixed reviews about Hilton Rose Hall. The 15 min bus ride from the airport was a big plus but I was not immediately impressed when we entered the hotel and less so when we entered our room. The next morning however we started to realize what a gem this hotel actually is. If you are used to grand lobbys and expansive rooms the Hilton may put you off, the rooms are clean and include partial private balconies but they ar [... read more]e hotel rooms, no frills. You will never be without a beach chair, there was numerous areas to set up for the day; the pool central to the hotel was always only half full because you had a small beach down the way and an even bigger beach a small step from that not to mention the Waterpark area. We spent most days at the Waterpark with our 1 and 3 year old. There is tons of current in the pool there but a small shallow area on the one side was perfect for the wee ones. 2 slides, 1 of which you can go down with smaller children, lazy river we did numerous times. We ate lunch most days at the restaurant there. You must book reservations for all restaurants for dinner except the buffet and Moonstone as soon as you can or you won't get in. Buffet was fabulous most days, especially the BBQ nights, never had a problem finding food the kids enjoyed. Resort was full of Canucks and Brits which made for a fun and laid back vacation. Service can be slow especially at breakfast but majority of staff are genuinely friendly and helpful. Nightly entertainment was always good and very kid friendly. We tipped a few dollars throughout the day but it never felt expected. Tip * Get your coffee (espresso, latte etc..) or fresh fruit juice from the cafe on the large beach.

Amazing Resort

Property was much bigger than expected. The beach is beautiful and well maintained throughout the day. Entertainment was very good, something different everynight. Food was amazing and staff super polite and helpful.

Only 3 Star without waterpark

Overall okay. Nothing special if it didn't have the Sugar Mills waterpark. Ridiculous that an "all inclusive" resort charges for room service and disallows take-out from the buffet. Cabanas throughout pool and waterpark area are "reserved" but never used. More liberal anti-smoking regulations would be nice. Walls and ceilings are paper thin (could hear low volume TV and conversations from all surrounding rooms). The "Hilton" reputation has fallen considerably in my opinion.

Great place to kick back and relax

My lovely wife and I just returned from a vacation at the Hilton Rose Hall Resort. We had a wonderful time. The hotel is nice and close to the airport and situated on one of the biggest beaches in the area. The room was spacious, clean, and comfortable. The grounds are beautifully maintained and clean. It did not matter where we ate, the food was delicious. The drinks were incredible as well. There was a daily special every day as well as many delicious concoctions that relaxed us even more. Eve [... read more]ry staff member that we encountered were very cordial and happy. We made some good friends with fellow tourists as well as staff. We will be back.

AMAZING RESORT!!

We stayed at the Hilton Rose Hall from November 9-14 2015. It is absolutely beautiful and only 20 minutes from the airport. The food was amazing and he service was fantastic. The rooms are always clean and very well kept. There were a few places that construction was being done (eg: new improved railings on the balconies of empty rooms) but everything was to improve the already beautiful resort. no complaints at all and we would go back in a heart beat!!

So much fun. Staff are top-notch

The lazy river and watersides were a hit. Kept the kids busy all day. Well maintained grounds and pool kept clean and safe with a very capable lifeguard team (Rollin and Mendal are great). Restaurant staff are so friendly and made every meal a fun experience (Dowayne, Alwayne, Denny, Lee-Andrew). Food is very good and Caribbean night is the best. Close to the airport but not noisy.

Hilton Rose Hall

The hotels public areas were fairly clean. My sister's and cousin's rooms were dirty. The dining room was small compare to how many people were staying at the hotel. The service was a bit slow at times. Food was good but not as much Jamaican food as I would like. Great for families who have children 6 and up. They have a great water slide with lazy river. And a Teens zone where the kids loved it. The beaches were a bit rocky and one side of the beach seems to be a new part of the resort where th [... read more]ey are cleaning up. The hotel was a bit on the dated side. And when we stayed only one elevator was working and so it was hard to wait for an elevator.

Fifth trip just as amazing!

This was our fifth trip to the hilton, seventh trip to Jamaica ☺️ We keep returning to this resort because of the amazing staff, comfy beds and delicious food! We look forward to returning every year and spending the week with staff we have gotten to know!

Great resort!!

the whole area is very clean, few selection of food but tasty, the only thing that we noticed, the staff are not that friendly and everyobody seems miserable and unhappy, expects to be given tip at all times.

Fantastic resort

Everything is well organized, clean rooms, fresh linens, ground areas are well kept, delicious food and excellent customer service. Shopping mall nearby and a lot of great adventures and breathtaking places, free shuttle bus to take to mall, amazing golf course, the lazy river and waterpark, our kids enjoyed so much, the aqua fit everyday and the Zumba instructor, who is very friendly and full of energy.

Great Family Resort

Overall this is a great family resort-we recently stayed as a 4 family group-11 people in total covering 3 generations. There was plenty to do for everyone and the waterpark was our home base every day-we thoroughly enjoyed the lazy river, and the waterslides and swimup bar were great too. The food at the restaurants was good but there could have been a better selection and variety for the vegetarians. The beach area was small and on windy days a lot of seaweed was blown in but that didn't stop  [... read more]any of us from enjoying the ocean water too. The grounds were well cared for and all the resort staff were freindly and engaging. The rooms were what you would expect from a 4 star resort-fairly basic but clean and in good shape. We would definately return in the future....

Amazing family friendly resort!

Had a great experience here with my 1 year old son and mother. Amazing staff, beautiful hotel, beach was nice for 3 of the 4 days we were there. When they have a storm it brings up a lot of seaweed which covers the beach and the first several feet of water, but the staff tries to clear it up as quickly as possible. Awesome pool and nice waterpark. Food was amazing, lots to chose from especially at the buffets! Close to airport. Only complaint was that dinner started at 6pm at the buffet and all  [... read more]a la carts and my son usually eats earlier than that so snacks were a necessity.

Beautiful Family Resort

The Hilton is a beautiful resort with lots to do for kids , my 12 year old never complained once of being bored. The service was a little slow so pack your patience, the food wasn't as good as I expected it to be considering it's The Hilton but was ok. The beach is the worst I've seen in Jamaica yet. I would recommend this resort to families with kids... fun fun fun!

Wonderful vacation !

Fantastic food, amazing service, super friendly staff I would definitely go back . Beach a little short and somewhat rocky that would be the only down fall and what makes this resort a 4 star instead of five. The pool and lazy river area is beautiful and make sure to try a dirty banana at the bar .... : )