A great week!

Once we arrived at the hotel, there were a few things missing.....we were supposed to receive a welcome drink and priority check in. Once in our room, there was supposed to be a bottle of rum and a coupon for the casino. We did ask for it the next day at the front desk. The coffee maker in the room didn't work. There was a broken lamp and most of the hydro outlets didn't work. The beds were comfortable. The food was good. The resort overall was pretty clean. The nightly entertainment was good.

Subpar resort

The staff, mainly the ones in the restaurant were friendly and nice. The hotel in itself needs a COMPLETE overhaul. The rooms and everything everything within, were EXTREMELY dilapidated, run-down. And yes, I'm aware that it's a third-world country but that doesn't mean that the bathtubs and toilets have to be clogged for days. Unfortunately, I would NEVER recommend this hotel to anyone.

Believe all the negative reviews

Upon arrival and check in, things appeared to be a little gloomy. This hotel is very dark and dated. We changed rooms 4 different times in 1 day. The situations varied from. cleanliness, broken safe, broken AC , and every room had a broken patio door lock, this appeared to be standard. The beach was gorgeous but difficult to find both beach chairs and pool chairs. Food was sub-par , comparable to Cuba standards. Will not go back to this hotel in future. When we discussed our concerns and [... read more] grievances with our travel representative , we were informed that this hotel is the lowest on their scale of hotels and we basically got what we paid for , 1 star hotel at $1800,00 per person . Apparently, the ratinting of this hotel is not correct as it claims to be a 4 star. On the positive side of things, we missed the polar vortex! Something good came out of this!

Don’t waste your money

Hotel is outdated. Rooms have many issues and staff won’t even come to check when you report it. Food is horrible. Room equipment is broken or won’t work. Beach is nice and staff are friendly. Do not waist your money more of a 1or 2 star resort.

Love the location!

Hotel is in great location, beach is wonderful. Staff are plentiful and very happy to please. The rooms themselves need $ and tlc. The food is plentiful but overcooked unfortunately because selection was great and varied.

Rooms accommodations, nightmare

The hotel grounds was beautiful. The beach was clean. The poolside had lounging areas that was quite accessible. The rooms were less than desirable. my experience. Upon arrival once we got to room, we immediately had to return to front desk to change rooms which ultimate had to be done 4 times for several different reasons. Example the lights did not work, the bathrooms were disgustingly, dirty, the sliding door to the balcony did not lock due to locks were broken the bedsheets had brown marks  [... read more]all over them, I would definitely 100% never recommend this hotel to anyone personally I would never go back to that hotel. The staff was amazing the entertainment I give it a 60% could be better. When booking my vacation I did my research and this particular hotel was rated 4 1/2 star my opinion it was a one star at the most.

Very disappointed

Where do I begin. The first room I had, the door jam was broken (as if it had been kicked in), the room was not clean, tables had sticky surface, bathroom wasn’t clean, (pubic hairs everywhere) safe didn’t work. The building itself required some TLC, the grounds and pool areas were great. I ended up upgrading my room which was in much cleaner, although it had a musty smell. There was a shortage of towels and some days I had to find someone from house keeping to get a towel to shower. The [... read more] food was disappointing, very bland and limited variety. There was a shortage of lounge chairs for both the pool and beach had to get up at 5am to get a longe chair. I was also surprised that most of the staff spoke very little English which communication difficult. Bottom line I feel this property is not 4 star, definitely not worth the price paid. Would definitely not return to this resort.

Bad service, beautiful beach

First of all, we are not fussy people and usually close our eyes on lots of things, but this place beats it all. It is definitely not a 4 star hotel. Rooms are old and smell like mold, plumbing is rusty and needs major repairs. The stuff seems to be not motivated. Be prepared to deal with issues as simple a as getting a beach chair, towels and finding table to eat. I had to wake up at 6 am in the morning to make reservations to restraints. Pros: beach and hotel grounds are beautiful. Short: choo [... read more]se different place to spend your vacation if you can

Terrible Resort

The front desk service was terrible! Took 3 hours to get a room! Our bathroom flooded everyday, toilet leaked. Our safe broken, patio door doesn’t lock. Other people had the same key card coded to our room. 5 people just walked in! A la Carte restaurants were all booked up. No one ever answered the front desk phone all week. Said there was a 24 snack bar, there wasn’t! Not enough chairs at pool or ocean. People were fighting over them! Food was just ok. Disco was in the basement like a dunge [... read more]on that smelled like a pool and smoke. I DO NOT recommend this hotel!

Updating needed

Hotel was okay but in need of major updating. Hotel room was very moist and lots of mold. Hotel is family friendly for little ones with many activities Hotel seemed to be lacking staff most likely due to covid causing longer waits for food and drinks

Waste of money

Horrible service Horrible food Horrible drinks Horrible rooms Nobody cares or speaks English Better pay less and go to Cuba Never again All the 5 star Google reviews are fake They bribe the locals to leave 5 star ones

Definitely not 4.5

We stayed for a week Jan 15/22 we had to change rooms once due to mould and mildew smell room was out dated and disgusting! Our second room had no working TV for two days the staff are rude and the maids to the bare minimum. No fancy towels barely had clean towels to shower everyday. The towel service by the pool was just as bad never had towels on site to exchange always had to wait and try throughout the day. The food was no better would recommend the buffet over the a la cart French and Itali [... read more]an were beyond disgusting French charged for wine and Italian was not edible and nothing fancy overall this resort is a 2 star would not recommend

Occidental Caribe is very poor

We did not enjoy this hotel. The rooms were so uncomfortable and very poor. The quiet pool was really nice as was the beach. The buffet was reliable and the a la carte book so fast we didn’t get to try any of them. We would not go here alone unfortunately.

Amazing resort

This was our 3rd time at this resort. We were a group of 13 people, the only upsetting thing was our rooms were all over the resort because when we booked it back in May we specifically asked to have our rooms together & on the main level as we had disabled people with us. It was frustrating that groups that booked way after we did had their rooms together. We have found since Covid there are less loungers around the pool so it was almost impossible to get a lounger unless you got up at 5am. We  [... read more]find the staff very friendly & the resort is very clean.

Run far away

The grounds are nicely kept and beach is beautiful. The food was fine. The facility is not being kept up. Lights in room broken. Patio chairs broken. Hooks missing. Sink stopper missing, closet light wouldn’t turn off. No towels. No soap, shampoo or conditioner. The bathroom by the bar has 4 sinks. All week only one worked. By the last 2 days no sinks worked. Our friend got locked in a bathroom stall. The list of defects goes on and on. Tiles broken. No toilet paper on 3 trips. The worker [... read more]s were nice especially Juany at customer service. This is definitely a 3 star resort. There are much nicer places to go,

Would not recommend.

What seems to have been a nice resort once upon a time seems to have fallen under hard times: grounds are still pretty. Outdoor chairs are in need of a change. Pool towels are difficult to come by. One buffet restaurant: disappointing food, minimal staff, cleanliness and sanitary measures less then desirable. 25 min waits for anything at the grilling stations ( pasta, meat, etc.). À la carte restaurant: don’t bother. Barely staffed, crappy meals. Locals are welcomed in to party on weekends an [... read more]d at night. They clearly get priority for any service, especially drinks. Front desk is very understaffed. Staff looking tired and not overly happy. Rooms: broken patio doors to balcony. Will not close. No safe. Bathrooms tired with hot water issues in shower and leaky toilets. We enjoyed the sun and the company we travelled with. Other than that, big waste of too much money. Sorry.

NOT FOR US...

I have been to several resorts in Cuba, DR, Mexico, Barbados etc. I anticipated the food would be mediocre and the rooms out of date but I was going for the lovely beaches of Punta Cana. Unfortunately this was the biggest disappointment for us. The beach is beautiful but the WAVES were so rough it was not good at all for kids and parents. We could not be more that arms reach away from him the entire time he was in the water because of the strong waves and undertow. This beach actually scar [... read more]ed me twice and I was so stressed when he was in the water that we barely went to the beach. The beach is why we go, not for the pool. The food wasnt great if you have kids. The pizza place was only open on weekends and if your not there when it opens your waiting in line. The buffet was ok. Always something but not much buffet options for the kids besides Fries. If you speak Spanish you are going to be okay but not speaking Spanish we were challenged. Majority of staff don't speak English, the resort seems to cater more to the locals that come for weekends - this is when things go so busy there were lines everywhere. The rooms were very outdated but that is not a problem for us. What WAS a problem was that our SAFE was broken and we spent a few hours in the room waiting to get it fixed. The AC is also barely working so it was quite warm, the fan and AC were not able to be changed to colder temps. Also our ceiling was peeling and our friends we met there had a leak in their ceiling. The pools were nice but the adult pool was the only pool that had any activities. We couldn't go to that pool because we had our son but we would have loved to participate in the activities. The kids pool area was very cute, lots of fun but it is more geared to younger kids under 6 yrs. My son is 8 and he wanted a pool that he could swim and jump and play so we used the other pool kids were allowed in but it was very quiet with nothing going on. We later found out there were some kids activities but we missed most of them. I would suggest if you go because of the price be prepared to get what you pay for. If you dont like to swim in the ocean and dont mind outdated rooms and Cuba like food options this is good for you. The grounds were beautiful and beach was super close to the hotel. If you enjoy the beach and swimming you might want to book on the side of Punta Cana more closer to the Caribbean Sea - like Barcelo etc. We also did 2 excursions that were fantastic - Monkeyland and the Caribbean Pirates at Sea. We had a great time and our 8 year old loved both. If you do go find Nelson in the dining room and Anna from the Kids club. Both were fantastic! Below I rated the BEACH/POOL low because of the beach but the pool was nice just lots of cups at the bottom of it - my son recovered most of them each morning.

Did not disappoint!!

We stayed at this resort a few years ago and we’re eager to return!! Well, the service has not changed and is great all around.. the food was great and there was always a variety so there is no way someone could go hungry!! The grounds are beautiful and the beach is absolutely incredible. There is always a breeze and sufficient shade if one needs it.. the only disappointment that we experienced along with other is that the rooms are in need of some upgrading.. they are old and rundown but the [... read more] cleaning services help make them look welcoming!! Would not hesitate to return!! But if you are miss “fancy pants”,I wouldn’t recommend it as you would be sure to find fault in everything!! Lol.

Ah the beach

HOTEL - Lots of rooms face the ocean due to horizontal alignment. Roomy beach front with lots of palms and chairs. Nice pools ACTIVITY - team friendly, got a kick out of wow wow wow guy Typical, darts, bingo, dance BUFFET - Tasty tender chicken and fish, decent sides and choices, skip the beef, standard grills along the side for eggs in AM and pasta and other items in PM ALACARTE -we tried 3 Japanese - good French - Mahi Mahi very good Dominican - Goat stew had great flavor we h [... read more]ighly recommend SNACK BAR by pool varied, some days more choices, skip the hamburger PIZZA place above snack bar another I'd skip but some love it

Great resort

There was lots of shade both on the beach and around the pools. The service was excellent Guest services were very helpful in telling us what we needed to know for our Covid test We were not happy with the Air Transat rep; didn't show up for orientation the first day and was late the 2nd. Also, we had no knowledge as where to go to meet himj