Unexpectedly Great!!!

Clean. Clean. Clean!!! All day allover, employees cleaning, trimming plants. Watering. Painting. Maintenance above par. Rooms very clean. Great beds. Over 60 channels on flat screen TV. Rainshower type showers. Renovated shower area. Mini bar restocked everyday with water soda and beer. Buffet and a la carte food quality was above par. Taste, texture and presentation. Drinks were well prepared. Employees treat you with respect and friendliness. We loved this place so much. We plan to return ASAP

Great little resort, Perfect for a weeks getaway in the sun!

Sunscape, Puerto Plata in Playa Dorada Vacation review August 16th to the 23rd, 2019. The airport was a breeze, and the transfer bus easy to find and the weather was superb. A pleasant 15 minute drive to our hotel which was the first stop. Has soon as we arrived we where escorted to a private check in for the Sun club. I had prearranged this a week before and the upgrade was worth it. The check in was relaxing and we had welcome drinks and hors d’oeuvres, very nice. The Sun club o [... read more]ffers family and adults only. The adults only is where we stayed. The adults section had its own pool, which was small but adequate to cool off and relax. It was also gated so another nice touch. The rooms where clean and comfortable and maids cleaned and restocked each day. They were pretty basic and simple but they had a really nice large screen TV and nice toiletries. The hotel grounds where very clean and lush, everybody works so hard to keep it looking so pretty. The hotel itself is a very small resort feel, with a family pool near the reception area and main buffet and a larger pool with a swim up bar near the entertainment sections, restaurants above second level. We never used the large pool but they had foam parties on a weekend that looked fun. The beach was very close by and was huge and really nice, the waters had no sea grass or seaweed, beautiful and clear and refreshing. The afternoons tended to get windy. There where quite a lot of vendors trying to make a living selling various products, they would ask but if your weren’t interested they just walked away. However It was quite annoying to be pestered from time to time, it would have been nice to have an area that the vendors couldn’t enter. This didn’t spoil my vacation. The restaurants where lovely, we used the Gohan, Pizzeria and Caribbean. The time of the year we went it was their quiet season. So the Sun club continental breakfast was available in the mornings and also the buffet with a varied selection. Snacks were available throughout the day and the buffet and restaurants in the evenings with the sack bars available later on. Because it was quiet they alternated the restaurants, and we always managed to get a seat. The weekends are busy and so patience is required when dining. The local people tend to use the resort on the weekends. There was entertainment and schedules for everything, every day and a kids club. We where around to hear the entertainment as its close to the restaurants and cafe bar, but we stayed near the adult bar most nights. There are some shops on site, and some within walking distance, slightly cheaper. Theres also a city tour but we missed that one, but my husband and son booked the beach buggies and had so much fun, they came back really muddy! Overall a pleasant relaxing stay, great food and lovely hard working people who try to make your stay as memorable as can be.

Sunscape Puerto Plata

We had a wonderful time at the resort. The service was 5 stars. The resort needs a renovation and update and the more variety in the food selection. Would return with my family. The daily activities was fun and entertaining.

Good Resort

The room was clean with a good view, mini fridge was refilled everyday. The pools were clean. The four a la carte restaurants did not need reservations which was convenient. Daily activities and entertainment on the resort. Staff was friendly.

Excellent choice

Stayed May 4 to May 11/2019. Second time staying there (May 2018). This is a very clean resort. The public washrooms are always clean and nicely scented with cinnamon candles & oils. Everything is within walking distance-beach, pool, restaurants & lobby. Staff is friendly and always saying hello without looking for a handout. However, when tipped they were so very grateful and appreciative. Food was excellent, the buffets and the a la carts. No reservation necessary but the wait times were  [... read more]not bad. Rooms were large and clean. We unfortunately had really bad water pressure if showering around 5:00. Thought it was our shower head but when maintenance came to check it out, it worked fine. I believe it was just too many people showering at the same time that we lost hot water pressure. We were in building 11, 2nd floor. However, I also stayed here a year ago in building 11 3rd floor and had an excellent shower. If we needed something or had a concern, you need only ask and they try to fix it. In hindsight, I should have had maintenance come at 5:00 to show them the problem rather than later in the evenings when it would work for them. The point is, all I had to do was ask and I should have. Building 11 backs on to neighboring resort and their outdoor party area. Very loud but with our patio doors closed and the ac on, it was not bad for us. I can sleep through anything, but some people would have trouble with it. Only cons- frequently approached by resort VIP staff trying to sell us the VIP package information session. Also public beach so vendors are constantly trying to sell you something. A simple “no thank you” and they were on there way. That being said, we also met and got to know some of the public vendors and the VIP staff and they are just trying to do a job too. Very friendly and respectful when we would say “no thank you”. I definitely would be happy to go back again. Basically went for total R& R. Do nothing and read a book. Did not try excursions. All ages seem to enjoy this resort. I am 56 but There were lots of young families and young adults (25 age?) there as well. Beach was windy so the beach bar restaurant is very sandy but they are constantly sweeping it. Sometimes blows around though in the sitting area. But the food was good there. Both pools were good. People do the towel thing though to hold them but generally they are not gone for hours. Although there are warnings, staff does not monitor this. I think that travellers have to be more respectful of other travellers and accept more responsibility and not pass everything off to the resorts. They are wheelchair friendly as well. A la carts are on second floor but I saw a chair lift available on the stairs. It is everything that I need on a vacation.

AVERAGE RESORT. BARELY A 4 STAR

ROOM, GROUNDS, WASHROOMS WERE VERY CLEAN RESORT STAFF HAVE POOR COMMUNICATIONS BETWEEN THEM ENGLISH SHOULD BE IMPROVED ENTERTAINMENT NOT TO GOOD FOOD WAS HIT AND MISS, SOME MEALS QUITE GOOD, SOME QUITE BAD. CLOSING SOME RESTRAUENTS FOR AN EVENING WAS NOT RIGHT, WE PAID FOR ALL TO BE OPEN ALL OF THE TIME !

Great Time

This resort is small and everything is very convenient to get to. Has 2 pools one quiet and one very active for those who dont like alot of noise. The food was awesome at the buffet and snack bars. Alacarts were good but found it not big enough meals. Rooms were clean and a good size. You can upgrade for more money but no need to as the rooms were same but you do get small pool to yourself and meals but not the variety you get at the buffet. Stay away from the fancy dressed guys at first they w [... read more]ant to sell you a membership which in my opinion is not worth it unless you are retired and travel alot. Not good for the once a year traveler. I would totally recommend this place and go back again.

Great vacation!

This is an older resort with a few upgrades. The room AC hardly worked and our shower leaked. The bed wasn't comfortable. The restaurants were beautiful especially The Grill. Food was amazing throughout the resort. Beach was incredible! The spa was gorgeous and well maintained. Although it's rated as a 4 star online, they self-rate it as a 3 star. Overall it was a wonderful vacation but we don't feel we'll come back to this resort.

Great Resort

This was one of the cleanest, well run resort that we have been too. Congratulations to the manager of the resort and his wonderfulstaff. Beautiful room with walk in shower and huge balcony. Gardens around the resort were amazing and appreciated that they included the names of the plants and flowers. The gardeners and ground staff kept it pristine. Although we didn't use the pools they looked very inviting. We enjoyed the buffet and trying the other restaurants. Food was very fresh. Our f [... read more]avourite place was the Coco Cafe the Cappucino was excellent as was all the fine pastries. The beach was stunning - good swimming and going for long walks on the beach. We hope to get back again next year.

Absolutely loved it!

Many food choices, super friendly and helpful staff, great entertainment and on site activities. Everything is beautiful and fresh looking. I was surprised that there were not specific smoking areas, so people were smoking everywhere outside, including in the pools and all common areas. But, ashtrays were cleaned and switched out very frequently. Our beds were very uncomfortable, I guess we are used to a much softer mattress! But we did not have sore backs after our day at the fantastic spa! You [... read more] have to try it. The beach was underwhelming, and pretty dirty, although there were always staff working on cleaning it up. It’s the tourists leaving cigarette butts and other crap all over that grossed me out. You must check out the Coco cafe, and get an ice coffee with chocolate drizzle and a shot of coffee liqueur! The Manatees swim up bar is pretty cool too. All in all, I would say a 4.75 out of 5.

Amazing resort

The hotel grounds and beach were cleaned daily. Food was excellent and there waz a large variety. Staff was very friendly and courteous. I would and already have recommended thus resort ti family and friends

Sunscape Puerto Plata

All around everything was great.....friendly staff, exceptional service, clean rooms, clean grounds, two very nice pools, easy access to clean beach, lots of very good restaurants, both buffet style and à la carte, all kinds of drinks were available at all times, great entertainment every night, a golf course across the way and tennis courts on site.

Terrible experience and food

The grounds are nice but that's about it. The staff make you feel like a nuisance, the food is terrible and there aren't any pool towels. We were told to come back at a later time and even when we came back, they still didn't have towels.

Amazing Resort

We had the most awesome time! Rooms were amazing! Very clean and all the equipment's were working. The personnel in the Hotel, restaurant, bar , entertainment , housekeeping to even the photo shop were incredibly friendly and helpful. We loved everything!

Great vacation

I just returned from a week at Sunscape Puerto Plata so I will write this while it is fresh in my mind. This is one of the cleanest resorts I've ever been to. The rooms, ground, restaurants and common areas are immaculate and the service was fantastic. Food at the buffet was good and always replenished quickly. The a la cartes could be quite a long line up so go early and enjoy a drink on the roof deck while you wait. The pizza shop is there as well if you need a snack to hold you over. I trie [... read more]d the four a la cartes and really enjoyed the Asian and Argentinian. The Italian and Caribbean were just okay. The snack bar by the pool was great for a quick bite and if you ask the chef he will make chicken wings fresh for you. (You can borrow some hot sauce from the bartender) My one disappointment with the food was the fish. Usually there is fresh fish you can get cooked to order at most resorts but they didn't have this, there was breaded fish and fish in sauces on the buffet which was good. Being from Nova Scotia I am fussy about fish being fresh. The beach was large and clean but beach loungers were hard to find on the weekend. I love the trees shading the beach so you could get out of the hot sun. I'm not a pool person so I didn't use them, but they looked nice. There is a large pool with a swim up bar and a smaller pool with a volleyball net and a kiddy pool. We stayed in building 7 which is one of the furthest from the lobby so it was lovely and quiet at night and still only a five minute walk to the lobby. The resort is only a short ride from the airport 20 minutes or so and is close to excursions. My only complaint is that I found the bed quite hard and it bothered my back. Not a big deal. I would recommend this resort and would stay there again. It's reasonably priced with a great staff and very clean.

Nice resort

Very nice hotel the food could be a lot better and service is ok but need more training for the buffet and the steak house and the Italian restaurant . Almost every day never had a replacement Dry towel and always get ask about the spas and the famous free breakfast . The first night we wait 2 hours to get the replacement room because the air conditioning was not working !!!

More than I expected

The hotel was very clean. Staff was very friendly. Always good choices of food. My family can be picky eaters and we found something at every meal that we enjoyed. Great beach, with the opportunity to have a good walk if you enjoy running or walking on beaches. The view was incredible. A good trade wind, so you don't feel the intense heat. I would recommend this resort.

Great relaxing resort

Our group of four enjoyed our stay at Sunscape very much. The staff were so friendly and courteous, especially the bar staff, not once did they not have a smile. We liked not having to make reservations for the ala cart restaurants, there is a perfect place to have a drink in the lovely DR breeze and grab a great slice of thin crust pizza while we waited for our buzzer to let us know our table was ready. We enjoyed all the food venues, beach lunch was very simple but good. Buffet was very good  [... read more]with plenty of selection, it could use a bit of a spruce up. Rooms were basic, but clean with nice white linens and towels. One down for me, was the amount of smokers all over the resort, it did have no smoking places, but it seemed to flow all around, but I'm sensitive to smoke, smokers would be happy! Nice entry to the pool on the one side with gradual slope, and deeper on the other side. Beautiful beach, that was so nice to walk for miles, water entry very sandy, easy to get in and out. We enjoyed the nightly troupe of entertainers, that worked their hearts out with a 30- 45 minute show to watch after our dinner. All and all we had a very nice vacation.

Amazing Resort

We had a very good time, very happy we choose this Resort. Would highly recommend this Place. The Food was awesome, the rooms great, no complains at all. Thank you for the great time, and awesome experience.

Nice resort

The rooms are very spacious, clean,& beds comfortable. The resort staff were friendly and hard working, and eager to please. Food was plentiful and decent something for everyone! Beach is beautiful. However the resort need to get more lounge chairs for beach as well as more beach towels! The resort is quite large so there is a lot of walking if in the far complex ! Our vacation was great, really have no complaints!