A bit disappointing!!

Booked this hotel with friends / kids for Christmas on the beach. We've been to Punta Cana at least 15 times in last 12 years and stayed at various hotels. The transfer from airport to hotel was great. Check in was ok, our room was not ready yet but this gave us time to have lunch at the buffet. The rooms are spacious and clean. The A la carte restaurants were alright but you had to signal the server to get wine. This is the first hotel we've been to that did not have Rosé wine included!! [... read more]! The problem was at the breakfast / lunch buffet by the beach. The poor servers spent most of their time clearing tables meaning they did not have time to serve / offer beverages. My wife helped clear 4-5 tables every day to help out. The only bar near the beach did not have a lot of choices for drinks and had a lineup of sometimes 15 people and only one bartender. This, I believe, is poor management not supporting their staff or not having enough staff on hand to cover the amount of guests. Great work by Graciela at buffet who kept a smile and did as good as she could. Towels were hard to get or exchange. Lounge chairs were not too hard to find, beach or pool. Reserving restaurants was a bit complicated so do it as soon as you arrive. Site itself is nice and well kept.

Second time!

After loving our stay last year at the Occidental Punta Cana we decided to return again this year. The rooms are large, renovated and clean. Towels and mini fridge are replaced and restocked daily. The grounds are beautiful and very well maintained. We were there Dec. 11- 21 and never had an issue finding chairs on the beach or around the pool. The food was delightful with a great variety. One of the highlights was walking through the grounds at night with the breathtaking Christmas lights w [... read more]rapped around all the trees. The staff was pleasant and took the time to remember us and our drinks preferences. We could walk forever on the beach that was cleared of seaweed every morning. We would be happy to return again next year!

Not what we Expected!

Grounds beautiful.beach beautiful.bars horrible no consistency.availability also terrible at the beach. Would not recommend or return to this resort. Not a 4 Star. Cannot use 200 letters to describe an overpriced and low quality experience.

Good

We like the hotel especially staff are friendly but something needs to be improved. We booked for a à la carte restaurant but for booking line we were waiting 30 minutes. Any way we like to hotel thanks

Treated like Royalty

My husband and I just spent 10 days at The Occidental Punta Cana in the Royal section. We got private check in and out, and access to all the Royal ammenaties. The good, service, grounds and beach were amazing!!! Our only issues were with Air Transat, if we can book with a different airline, we will return again for sure!!

Great Resort

The pool was amazing, the staff was friendly, food was great (even for a vegetarian like myself) and the nightly shows were very entertaining. The beach did have a pile-up of seaweed or something so entering the water will get your feet dirty. The resort is very beautiful though and the pool is very inviting, although it closes at 7 pm which sucks because it looks beautiful at night.

Great stay

We found everything good and well organised. The staff were always cheerful and helpful. The beaches were clean and there were lots of activities to choose from. The food at the buffet was out best choice with lots to choose from. All in all we had a very relaxing stay at the resort.

Great Resort

This is a great Resort. Good infrastructure, clean, excellent staff. If I can make a recommendation the Internet cost should be included with the all the rooms. There is room to improve the fine dinning at the restaurants, but in general a great experience.

Unforgettable Experience

We just came back from our wedding at the Occidental Punta Cana, we had the most amazing time with all our friends and relatives, the hotel is the perfect size, big but not so much that you could still walk back and forth to the beach and the lobby several times a day, many options for dining, although a little hard to book the restaurants but the buffet had so many choices and different things every day, the beach is amazing, well maintained, overall super happy to have chosen this hotel for ou [... read more]r big day!

Great time!

We stayed at the Occidental Punta Cana for 10 days. Hotel is close to airpot- 20min. *Check in & out was so fast! We loved that *Room was huge, clean & great location. I recommend building 23,24,25 if you want closer to ocean. *Beach was BEAUTIFUL! always available lounge chairs- the only downfall is the people on the beach harassing you to take pictures with the parrots.monkeys or to buy something from them. if you say no they will let you be. *Grounds were spectacular & always well kep [... read more]t throughout the day. *Food I would say is a 3/5 .. there was always a variety just most times it became repetitive.. but we didn't complain- it was still above average! *Pools (3 of them)- lovely and always clean! 1 party pool and the other 2 were quiet. *Service- pretty good! anytime you needed something answered, help or whatever it may be someone was there to help guide you. *Vibe- this hotel caters mainly to latins. I could probably count the english speaking people at this resort- many tourists from columbia, chile, costa rica, peru and dominicans themselves (a few locals were there vacationing) Therefore the workers here don't speak the best of english if any at all. *This hotel caters mainly to couples & families. Not many singles if this is what you maybe looking for. Overall hubby & myself had a wonderful time!! We would rate this hotel a 8/10. For the price , location & gorgeous beach-- we hope to return!! =)

Beautiful resort - terrible food - spotty service - very annoying vendors.

Lovely grounds, beach is great, pools were great. Service was very spotty, but the food was absolutely terrible. We had heard that the food at all-inclusives was generally poor so we were prepared with low expectations but this was unbelievable. Also the main bar is in a massive lobby and is not a friendly environment - very bright, noisy, poor service. They run out of napkins and coffee cups in the buffet every morning. They run out of beach towels everyday.

Nice

Nice green grounds, nice blue swimming pools, nice restaurants. Some Canadians, Some ethnic Italians and French. Over 50 % Russians but no large groups. Mostly polite couples. Standard Superior Rooms do not get international drinks except wine. Only domestic drinks at regular standard bars. They are not good. The worse mohito drink I ever tasted. I did not see any prosciutto. 2 extra clubs are but they pay more and they do get international drinks. Large waves in the sea not save for chi [... read more]ldren. Water nor clear because of Sand in the water. Yellow flags most days.

Beautiful Beach - Not 4.5 star service

Few key points regarding our visit: -Very busy resort but all to be expected for spring break/march break trip -Staff (concierge and his manager) were very pushy for 2 days straight regarding sale of timeshare (We were pushed to meet a representative for a 1.5 hour meeting in order to obtain a 50$ voucher for the gift shop. We were then reminded to help out the staff *our concierge* as he gets commission when we sit for the meeting. We were then advise to lie to the timeshare representative a [... read more]bout how long we have been dating as according to the laws of their country we needed to be together 3 years or live together in order to obtain the voucher for the gift shop. When I left the meeting point to go gather our passport, the manager of our concierge continued to speak with my bf and showed him pictures of himself when he used to work out as my bf is into fitness and scrolled through his library only to show him pictures of naked women he had on his phone. I felt that was very inappropriate. We finally advised them that we had not come on vacation to meet for sales meeting for half a day so advised we would not need their assistance. This unfortunately left a bad taste in our mouth regarding the staff) -The main buffet restaurant was a bit chaotic (We would have people come sit beside us to enjoy a meal, only to leave the table for a minute and return to have their plates and drinks removed from the tables in order to make room for next guests. Unless one person stayed at the table, your food and drinks were taken away. It was already bad enough that it took sometimes up to 15 minutes to get an omelette in the morning and worse that we both had to wait 15 minutes separately as we couldn't leave the table) -Beverage selection was not a 4.5 star (We started approaching the bars with requests for margaritas only to be told that they did not have tequila on hand. We then would order mojitos and were told they were only available in the lobby bar - which they then advised they couldn't make them there either. We aren't big on sugar drinks but ended up drinking mostly vodka lemonade for most of the trip. Not too sure if this was an issue due to the busy time or just simply the resort not being able to offer as much selection.) -The beach was beautiful and weather was perfect which helped make our visit pleasant. -Housekeeping wouldn't come clean our room until 4pm some days and it ran into the timeframe we had to get ready for our dinner. This was a bit of an inconvenience. This was our first all inclusive vacation together in 2.5 years and we expected a bit more but overall it was nice to get away to the sunshine. Only reason we would recommend the reason was for the beach, the weather and the updated rooms. Thank you

Beautiful resort

The resort is small so not a lot of walking is required. The grounds are impeccably maintained. The rooms are a nice size with lots of storage space. The beds are comfortable. I loved how each block had an information person that was there to help you. Our information person's name was Louis. He gave us a tour of the resort and answered our questions. The food was good. Lots of choices. The entertainment was ok but I've seen better at other resorts.

Second time at the resort

Grounds well kept, clean, service could use some improvements, room was large, but need some work (paint, cracks in the walls, bathroom shower not working properly, sink not draining small thing that needs to be address, fridge not filled every day had to call front desk everyday day having said that they did come and replenish the fridge and the front desk did the follow up witch was nice but why not fill the fridge at the first place and there would be no need to call and give the custom [... read more]er good feeling and satisfaction Front desk staff this time around was good and spoke English well enough to communicate with Food could use little improvement as well and variety not too many choices to pick from Overall it was a decent stay as it was our second stay at this resort we might consider other options next time

Good resort!

Very clean resort; from the grounds, to the rooms and pool areas. Food and service was decent. Staff were friendly enough, but communication was difficult due to language barrier. Beach was also very clean ans staff were in top of cleaning up empty cups etc

Nice resort

The hotel was nice the grounds were nice and clean and tidy the staff are very friendly the beach is amazing the food was good also breakfast was amazing ala carte were okay The only problem I thought was that the front lobby bar close too early should stay open a little bit later 11 is too early

Amazing resort

Staff is friendly rooms are great common areas are breathtaking food is good swimming pool is nice I say overall it was a nice experience there Santos at the pool bar was amazing back yard of the ground floor room is amazing thanks everyone .

Just ok

Grounds hotel and beach very nice service was not consistent at all and for most part poor. Did not matter wether you tipped or not,we found that hotel staff not friendly not willing to help.We totally felt uncomfortable and not welcome for the most part, promises were made and never delivered. This is not a hotel I would recommend or ever return to.

Be aware

Prepare to be a minority. 85% of guests are from Russia, behaving like they own the place, as well as entire Punta Cana. I believe that it's affecting staff in the negative way. Premises are beautiful and well maintained, all but bathroom by the theater, which is absolutely discasting. Food is more than adequate, drinks are not. Mohitos without the mint, just a sugary sirop. Intertament good two out of seven nights.Rooms are renovated, beach infested with seaweeds, WiFi is extra charge.