Would not go again !!!

The hotel is not great. The staff are not helpful especially in customer service I found them to be extremely rude. If I had a dollar for every time I was told to go to the other side I could of stayed an extra week. Hotel is split up into 2 resorts and was repeatedly told to go to the other hotel. For everything. Bank was under construction so had to go to other side. Entire resort is so dark you cannot walk around safely after 6 pm Would definitely not go back

Paradise exists afterall

Hotel was comfortable, service second to none, beach was the best in the world, the pools are magnificent, wonderful bar pools. Great snorkeling. The Cuban people are friendly. Every day the chamber maids would not only do my bed, clean the room, ensure there was a fresh new supply of towels and bottled water but they would do magnificent elephants, birds, boats or other artistic designs with the towels. They truly treat you like Kings. All you have to do is enjoy life. I also made friends with [... read more] other hotel guests from Italy, Russia, Germany, France and Spain. I highly recommend this Garden of Eden.

Great Place

This was my 3rd trip to Cuba and Sol Sirenas Coral was the best. It is a older hotel like most in Cuba but the amenities are great. The room are very clean like the rest of the hotel.the staff are very friendly and honest. The pools are also clean and the swim up bar in the main pool is fun. The food is not bad but it's Cuba. No I know it says all inclusive but tipping is greatly appreciated also little gifts from the Dollar store like toothpaste deodorants and shavers are appreciated and makes  [... read more]your service even better and don't forget the housekeepers. I will be retiring next spring to the same hotel. Bill Osabadeston sbldstn@yahoo.com

Disappointing

The staff was amazing, very friendly and very sweet. The beach and the ocean were gorgeous. Otherwise, it was not a great experience. There is not a whole lot to do on the resort unless you are willing to spend a lot more money. The nightlife was a let down, the shows were not good. I know everyone says the food is bad, but I feel it's worth noting that it is almost inedible. I got very sick halfway through the trip which Im sure tainted my view of the stay but overall I was disappointed and  [... read more]would never return to the same place.

Good beach, old resort!

We got a great deal on a 4 nights stay at this hotel. The beach was really great! But the hotel is getting a bit old, and repairs are sloppy. Hence its probably a great place if you don't plan to relax in your room too much. The most annoying thing is that they only provide 1 bottle of water a day. Expensive alcohol like champagne and Havana club 7yr old were free but rare at the bar.

Nice resort

I had a great time.the serinas side was closed for renovations.but. the coral side was nice .very friendly staff..the food was great.my room was clean. Beach is nice.not crowded.but wish the had ashtrays on there tables.people put there cigarettes anywhere.. Staff were very helpful. Watch out for the sand fleas after it rains..

NOT A GOOD RESORT

My husband and I along with my brother stayed here the week of Sept.21-28th. I first want to say that we travel a lot and have been to Cuba before and stayed in a 3 star which was a 5 star compared to this resort!! I'm not a fussy person and I knew the food would be not great having been to Cuba before. The omelettes in the morning at the buffet were great but that is about it. There was bacon one morning only in the 7 days we were there. The coffee was almost always cold at the buffet as was al [... read more]l the other food. There are only 2 a la cartes available while the other half of the resort is under renovation : Oriental and Cuban=both are very good. The room was fair and clean -beds were awful but thank goodness the pillow was good so it made it more bearable. Bring your adaptors to plug your electronics in as the room is 220 volt. Be sure you have toilet tissue on hand at all times because the ladies bathrooms were always out AND to make it worse there is only ONE bathroom in the lobby that actually locks-all the other doors you have to stick a piece of tissue paper to wedge in the door to keep it closed-(something I learned from watching others )hence why the shortage in toilet tissue!! I went to the "Customer Service" in the lobby on Saturday and spoke with a guy named Vlaliano (I don't know the exact spelling of his name) to let him know my concern re the doors not locking and how inconvenient it is to try and hold the door and pull your pants up at the same time and he said to me with a smirk on his face that someone else had also mentioned it and it would be fixed in the am. Tuesday came and still not fixed !! To make it even worse Tuesday evening while I was in the bathroom a female came in from Customer Service to use the bathroom herself and she IMMEDIATELY placed toilet tissue to wedge the door closed. I looked at her and said how terrible is this we have to do this and why aren't they fixing it. She said it was mentioned to "MANAGEMENT" but they can't get the parts anymore!! I said why can't they just put something else on then-she had no answer. Funny thing is I know Management reads these and usually comments but don't bother because nothing you say will make me believe you will fix this!! It's a terrible resort and the bad attitudes of the staff outweigh the good including Customer Service!! The website also states it has facilities with ramps and special access. I saw only two ramps-one in the lobby and one outside. There are lots of little steps and stairs all over the place which are not well lit up in the evenings which makes it very dangerous. We saw lots of people limping on the resort and I'm pretty certain it's from tripping on the steps and stairs! If you enjoy the shows in the evening DO NOT GO BY WHAT IS ON THE BULLETIN BOARD IT IS NOT WHAT YOU'LL SEE. Sunday was supposed to be a Magic Show it never happened...I guess it had it's own disappearing act!! There was no announcement from the Announcer on the stage just when the show was to start advising there would be no magic show either. We asked why the next day and were told that the shows go by "what kind of people show up" What the heck is that supposed to mean???......... if you don't have a upgraded room with a coffeemaker good luck trying to get a coffee before 10 am. The Tea and Coffee Corner is "supposed" to be serving coffee at 7am but the entire week we were there we could not get coffee until 10 am. The bar also is supposed to be open at 10 am but most days would not start serving until 10:30 am. The pools were great and clean. The weather was fantastic BUT there are lots of resorts in Cuba ...my honest opinion /suggestion is to find a different one. I would say this is a 2 star compared to other 3 stars in Cuba. I will not go back here and would not recommend this resort to anyone ......

DISGUSTING RESORT - UNSAFE - AND BAD SERVICE

THE CLEANERS AND HOTEL RESTAURANT STAFF WERE KIDN - HUMBLE AND FRIENDLY HOWEVER THE HOTEL MANAGEMENT WERE NOT GOOD AT ALL. VERY ABRUPT,. A GERMAN MAN FELL TO THE GROUND OFF 2ND FLOOR AN DHIS HEAD WAS SMASHED - HE WAS DRUNK AND THEY STILL CONTINUED TO GIVE HIM MORE ALCOHOL THEN HE WENT TO HIS ROOM AND APPARENTLY JUMPED THE BALCONY... THERE WAS BED BUGS IN THE BEDROOMS, THE ROOM THEY GAVE US WAS NOT WHAT WAS SOLD IN THE PICTURE. IT HAD BEEN PAINTED AND THE SMELL WAS SO BAD I THREW UP.. THE FOOD WA [... read more]S BAD - NOT PRESENTED WELL, DIRTY KITCHEN., FOOD WAS COLD WE HA RUNNING TUMMIES AND THROWING UP ALL 7 DAYS.. MI TOOK &$1500 US DOLLARS AND UT IT IN TH SAFE AND CAME BACK TO ONLY 800 DOLLARS I WAS VERY UPSET,. BUT THEN CAN U BLAME THEM AS THEY GET $25 A MONTH.. I BROUGHT ONE SUITCASE FULL OF CLOTHES AND STUFF TO GIVE AWAY AND THEY WERE HAPPY BU I GUESS ITS BECAUSE THEY NEVER SAW SO MUCH MONEY AND TOOK IT..THE LIGHTS WERE OUT FOR ONE DAY, THE TOILETS WERE STINKING AND COULDNOT FLUSH, AND THE WATER WAS BAD.I HAD TO PAY US$103 TO BRING A FRIEND TO THE HOTEL AND THE GUARDS WERE PRETTY ROUGH..I WILL NTO BE RETURNING THERE AND AIR CANADA VACATIONS SHOULD NOT SELL ANY PACKAGES TO THIS HOTEL.. THE BUILDING IS OLD AND MOULDY AROUND IT. GRASS NOT CUT. SOMEONE POOPED IN THE POOL AND THEY LEFT IT THERE. THE FOOD IS COOKED IN DIRTY OIL. AND THE DRINKS ARE WATERED DOWN.

The beach yes!

Food and hotel quality a 2.5 out of 5. Plus it was in the midst of renovation, not a pretty site. The beach was fabulous, fine sand and shallow shore. Hotel looked very old and in need of a big make over. Too many plastic glasses and other items thrown around..

Nice

It was nice nice beach nice people nice weather nice food nice guests nice rooms nice view nice resort nice gift shop nice price nice restaurants nice guest services nice people overall and it was nice to be there

Everything I asked for

My vacation was in early June. I had wonderful weather despite the forecasts saying it would rain with thundershowers all day everyday (it did rain, but for only 5 minutes and it averaged 33 C every day). My expectations weren't too high, as I was arriving to Cuba. I'm not very picky about rooms, service, or food, as long as it's safe and clean. The rooms were clean, nice, have fully functioning air conditioning, and a maid service everyday. The food was actually very good. They have a  [... read more]buffet for breakfast, lunch and dinner. Stay clear of the foods that look sketchy, but a lot of it is edible (with certain stations where they cook the food right in front of you). They have 4 a la cart restaurants that are supposed to have the better quality food. When I went only 2 restaurants were open but they were both really good. And lastly about food, there is a 24hr snack bar with very good fast food type foods. Service was good. Everyone spoke at least a little bit of English in case you don't speak Spanish. They aren't rude at all. The only thing I really wanted from this hotel, was that they actually did include everything they said when I booked the trip. AND THEY DID!

Great resort, pleasently suprised

My husband and I booked this hotel based on the pictures, and were pleasently suprised. The grounds are well maintained, you get the use of both pools, beautiful beaches. The rooms and food were adequate. Most of the food is reheated, but you can wait and get fresh grilled meats which were great. There is a beach bbq everyday where its all grilled fresh. I was suprised by the negative reveiws...but if you are really in it for the beach, pools and sun, you will not be disappointed!

Cuba is for the beach!

I've been to Cuba 5 times, second time at Sol Sirenas, like I said you go to for the beach! Hotels are always run down, food is passable - actually this time the Al la Cartes were absolutely great! As for the hotel, towels were short, always had to ask for them. Enjoyed our room as we had water pressure and the air conditioning worked perfectly. Would I go back well I hear they are renovating but not sure yet.

Not impressed

late arrival..flight delayed 2.5 hrs..no staff.. waiting for us..45 mins waiting to find out we got dropped of at wrong resort. .another 2 hrs to got what I'm sure was the last room in the resort...noisey air conditioning. .had to have it fixed. .too exhausted next day to change rooms. hotel very tired..from ceiling tiles missing all together and railings broken on stairways...very dangerous. ..overall worst experience yet in cuba...cubana airlines was another 3hrs delayed on way home... in tota [... read more]l lost over 12hrs in delays.

OK for amount paid

Hotel was clean but very old and in need or repairs. Food was also ok. Pool was warm and just perfect. I was there for the beach which was just awesome!!! Lots of chairs. Friendly staff. My only concern was the fact that the balcony doors do not lock. They said they have had no incidents and I also had no problem but they could even have a piece of wood to block the sliding door.

As a last minute deal, it was okay

This was our 5th trip to Cuba, 1st to Varadero. The Resort is big, it appears to be 2 resorts under one name/management. There is the Coral side and the Sirenas side. The Sirenas side looks to be in slightly better shape, and we noticed guests tended to go to the buffet more so on that side. The pools and grounds looked fairly well kept, as was the beach. Our stay was the week after March break so they may have been in recovery mode, as the stage venue for evening animation/entertainment was clo [... read more]sed for repair, and a few structures looked like they were undergoing so work. From what we could imagine and were told from return guests, the resort glory days were behind them. Either not enough budget or staff to keep up with everything. One wall in our room had water stains down the side of it, the paint on the bottom of all the doors was peeling, the hallway ceiling was missing sections that exposed rusted and leaking pipes. I feel bad that this review has a negative vibe so far, but the truth is we have been to better 4 star resorts in Cuba and had we paid regular price, we would have been disappointed. Most of the staff were great, that is one thing about all of Cuba, beautiful warm hearted people. The good will always outweigh the bad here, and will always keep us coming back. Things to note about Sol Sirenas Coral: WiFi cards 2 CUC each, good for one hour -long off when done or the remaining time will run out. Money exchange at hotel approx 10 cents higher on the dollar, always better to exchange at bank(s) or airport. The coffee bar produces some of the best tasting coffee, became part of daily ritual. Location is pretty much on the water, nice beach with a beach bar. The Varadero strip to walk is a good hour. Double decker day passes 5cuc per person. Reasonable cab rate varies from 5-10 CUC depending on whereabouts on the strip you are heading. If we returned to Varadero we would most likely look to try a different hotel.

Not what I expected

I hesitated writing this review because I realize Cuba is a whole different world but having been to Cuba twice before I knew what to expect. Let me just say that this was definitely not what I expected. After arriving late at night (10:30 pm) we were taken to our resort - Sol Sirenas Coral in Varadero. When we attempted to get off the bus we were ushered back on and taken to the sister resort Sol Sirenas because the Coral was "full" even though we had booked at the Coral. When we arrived at the [... read more] Sol Sirenas I was extremely disappointed and very frustrated. The resort itselt was very dark and dingy, the rooms were filthy, the ceiling was falling in and the room smelled very mouldy. Let me say that we were not the only ones taken to this resort - in total there were about a dozen of us. When we went back to the front desk to ask to be moved to the Coral they told us that it was not possible and it was all the same resort.....perhaps in name only but definitely not in quality. We went back and forth with the staff and at no time did they even attempt to help. As a matter of fact they were extremely rude to all of us. They kept saying it was not possible to move and theirs was the better resort. Again absolutely not true! Finally my travelling partner and I decided to walk to the Coral and speak to them directly. By this time it was 2 am and we were all tired and frustrated. The front desk at the Coral were very helpful and said they would definitely have a room for us the next day so we walked back to the Sol Sirenas and asked to be moved to another room for the night. After much banter back and forth they eventually moved us. However this room was no better than the last (filthy, pieces of the room falling in) but by this time is was almost 3 am and all we wanted to do was sleep. We did tell the other guests who were in the same predicament as us about being moved the next day and eventually everyone was moved over. However they had to do it themselves. The Sol Sirenas did absolutely nothing to help! The Sol Sirenas Coral was a much better resort at least from the lobby and pool perspective. The rooms were definitely better but again I didn't find them very clean and the bathroom constantly smelled of urine. And I was very disappointed with the lack of friendliness of the staff. With the exception of a few they didn't appear to care at all and there was no interaction between staff and guests. However the beach was superb and the pool was great as well. As stated I have been to Cuba twice before and knew what to expect and what not to expect. I am not a fussy person and realize "you get what you pay for" however I would at least like to have what I booked and paid for without having to haggle to get it. It left a bad taste in my mouth and I can honestly say that I would not recommend this resort to anyone. I struggled as to whether to rate it as fair or average and decided on average because in my mind it was average for a 3 star in Cuba. It was definitely not a 3 & 1/2 as advertised and the Sol Sirenas should be rated as a 1 & 1/2 star.

Dissapointing resort

Unfortunately, this hotel was not what I expected it to be. The reception desk once again greeted us without a smile. as if I was disturbing them. Our room was more than adequate as far as a bed goes. Water pressure was good, but toilet would flush for minutes. Service was lousy, no one ever smiled. Towels were a commodity, they kept running out, and at one time my wife had to go ask the maids for 2 bath towels and they gave us used ones. Disgusting to say the least. Not one day where we had ful [... read more]l service to our room. Breakfast and lunch were OK. Staff again never smiled. A La Carte restaurants were very good, food was more than what we expected. But again, staff had no smiles unless they see me with a tip. The beach can't be beat, but its a beach, sand and clear water, can't go wrong there. No activities till 3 days into our trip. Animators were absent. Shows were pretty boring. I will not recommend this hotel to any one I know.

Needs a face lift

The resort itself is falling apart, very little maintenance over the years it seems. It is a more rustic feel to say the least. However, the pools and bars were great, very close to the beach, and staff were friendly and professional. For the price, definetly worth the stay.

Sol Sirenas Coral -- Cuba 2016 -- WORTH IT!

My boyfriend and I just got back from a week in Varadero. It was our first time to Cuba and we both agreed that we would go back in a heart beat!! I won't lie ... the place (sol sirenas coral) needs a little TLC. BUT, we knew before going that it wasn't a five star, and we were prepared to make the best out of a bad situation if necessary. We didn't have to... the service was good! the room was great, the beach was great, the pool was great... What more could you want ?! If you're looking for a  [... read more]luxurious spot where staff serves you hand over feet with the most amazing food and drinks, this is NOT the place for you.. But if you're looking for a comfortable, safe and welcoming spot to lay your head at night, and a clean bathroom you won't have any issues. My boyfriend and I have both stayed at five star resorts in other Countries but would gladly stay here again!