Amazing resort

I loved this resort. Ignore the bad reviews. The staff were wonderful, never had to wait long for an elevator and although the buffet is small, there;s still lots to eat. The Italian restaurant was my favourite. My son liked the hot stone cooking. .I would definitely return.

Very nice hotel and great location

I was at this hotel in 2016, the changes at the hotel were good. The grounds are kept immacualte. The food was not that greatest but the point and the lava rock was good. Morning breakfast did not have enough staff

One of the best!

Initially, I was worried about this resort as the reviews were very mixed. I am not sure why I worried because it was really great experience! Friendly staff! Clean ground and hotel! highly recommended.

Nice enough resort, still recovering from hurricane.

Rooms were ok, air conditioning unit didn’t work well. Public areas could have been cleaner. Pool area in poor condition, food was just fare. Staff was great and very attentive. Sunwing Airlines just horrible, We were bumped from our seats that we purchased over three months prior, our flight was changed to stop in Montreal and then Saaint Martens. I was more less called a liar at check in Toronto, I tried to have the lady look at my paperwork to show her my purchase of Elite seats she more l [... read more]ess told me to shut up, finally after 20 minutes of yapping on the phone in front of me she looked at my phone with the receipt with the row numbers we had purchased. Once we arrived in Montreal there were other people that they sold the same seats to. Of course on the way home when we were in the Elite line we were tossed out of this line and told we were in general boarding. We had a regular seat, and there was kids sitting in the Elite Seats. It is not that we think that we are better than anybody, it’s that my husband and I both have health concerns, he is a bigger guy and needs more room. It was our 35th wedding anniversary, All the people stayed at Maho and there was A lot of animosity, my husband didn’t what to leave his room. Will never ever purchase a Sunwing Vacation again Everybody beware of this Airline,on the other hand if you want a middle line family vacation this resort would be fine.

Good for the price

The service at the resort (for the most part) is horrible. Don’t let that ruin your vacation. My advice - don’t tip until you find a bartender slash server who deserves it (a couple do). Those employees will take care of you. The beach is beautiful and the rooms are very nice and updated. I’d recommend renting a car and checking out the entire island. If you go to Philipsburg to shop, you will find cheaper prices in the actual stores versus the outdoor market areas. If you want [... read more] to visit multiple countries (via excursions) this is the hotel to go to. Overall it’s a decent resort, just don’t expect top flight service. Most employees are not happy to be there and are just going through the motions during their shift. I blasted one bartender who served someone who walked up to the bar. I had been standing there for over 15 minutes. This seemed to be a primary French speaking resort (vacationers). Lots of old people, couples and families. If you are young, go in a group. My friend and I didn’t make many friends, lots of snobby people. Night life on the resort is brutal, but you can shop or hit the casino(s) or club across the street.

Amazing place!

Had a great time at this hotel. They did a great job at rebuilding it since the hurricane! The hotel was clean however lots of straws on the beach! Luckily they just began phasing them out. Would be nice to see more efforts like that in reducing plastic consumption

Disappointing Anniversary Getaway

My husband and I decided to go to this resort to celebrate our Anniversary on August 18th. When we got there, we were amazed with how fully renovated the building is. However, we believe that the most important thing a vacation can offer you and their service and how it makes you feel. Not a single welcome package was given to us. Most resorts would give out a gift basket for anniversary celebrations, even decorate a romantic room - no questions ask. We didn't want to ruin our first few days, so [... read more] we let it go and decided to just book a romantic dinner at the resort ($200 cad) - this was expensive for us but we wanted to feel the celebration a bit more since the resort lacked that touch - we decided to just pay for it. We booked with the agent and she was ecstatic to find out that we were celebrating our anniversary. She even promised that she'll have our gift baskets and have our room ready for a romantic night on that day... (i was excited) We were booked for dinner at 7 pm at the ocean point for their private romantic candle lit dinner, the hostess just pointed us go to the rooftop and just told us the directions....there were no lights, no one at the top... it was empty and we had no idea where to sit or if anyone will be aware that we will be there... she couldn't have seated us... and I have a video footage of the whole thing since we were expecting that it would look romantic and delightful (we have been to other romantic dinners offered by other all incl. resorts and we indeed enjoyed them!) to our surprise, it was sketchy and we felt abandoned. We waited for about 10 mins.. and finally saw a staff, who was cleaning up not sure if putting away/cleaning stuff and just putting them back on.... it certainly did not feel like they were prepared for our reservations... we had no one to talk to, no server, no manager, no hostess around, no light on the rooftop, no candle light, no menus, no food. It was very disappointing. we left the area and had informed the front desk that we will have to arrange another dinner reservations as the one we booked was clearly a fail. We had to go outside of the resort, and went to Jax;s for steak dinner instead, which gave us a phenomenal service. After dinner, i was hoping at least one thing that the booking staff promised us would come true,.. I was hoping to have our room at least to be filled with balloons/petals as promised by the staff... added to our disappointments, this was not successfully done either... The next day, we bumped into an HR manager and had informed her of what happened, the name of the staff that arranged the reservations and her promises to give us a gift in our room and decorate it. I had given her my information and room number then she assured me that she will look into it and that she will prepare something for us to compensate for the inconvenience. Waited for days, and NOTHING. Sonesta Maho failed to give us even just a satisfactory vacation experience... Many people i know that had gone on the trip also had the same sentiments and we know that we will definitely not be back.

Horrible resort!

If you love beaches and airplane watching, you might consider this resort. Otherwise dont bother. The services, the quality and quantity of the food are very bad. You would be left hungry if not knowing when go to eat. The pools are very small and crowed.

Do your homework

The hotel is not ready to be an all inclusive. The rooms are great, clean, modern and new. The pool and beach are great. The drinks are good, beer from a can not draft. The food is terrible. The resort cannot accommodate the number of guests and the food options and limited and not good. Reservations were impossible to get at the restaurants. We ate off site and that made a huge difference.

Beautiful resort but disappointed with the service

The hotel is very beautiful property and clean and well kept. However, a couple of things could be improved. Speed of the elevator was extremely slow while checking in. My suggestion have bell boys that take the luggages to the rooms through the service elevator and avoid the massive line-ups that takes an hour to grab an elevator. As well, have more bartenders at the bars. More selections of food and be staffed properly to handle the amounts of guest you have at the hotel. As well the beach sit [... read more]uation is a pick pain for the week that I was there was impossible to get a free chair and umbrella. Have more or do something about people that reserve chairs and leaves for hours. There are a lot little things that management could do to improve everyone’s stay at the Sonesta.

Amazing

Room was very nice, spacious&clean. The options for dining were good. The pool was very nice! Beach area beautiful! Lots of chairs and umbrellas for guests.Area was very clean.Latin night band playing at night was awesome!Staff was friendly! kidsfun room

Mixed Reviews Review

The Sonesta Maho Beach resort is beautiful and the beach, pool and of course the show with the planes landing just off the beach was pretty amazing. The only issues came from some of the work still being done to the resort as they come back from Hurricane Irma. We opted for a regular room without a view and that may have been a mistake. Outside of our room on the 6th floor were two extremely loud industrial air conditioners and a new sewage treatment plant. The balcony was rendered unusable  [... read more]by the loud noise and smell of sewage. I am not sure if this is a permanent situation for the hotel but it is something we were not warned about. The staff seemed over worked and were not very friendly, they do not have enough bar staff and it was not unusual for a 10 to 15 minute wait to get a beer. The food was delicious but it was almost impossible to get a booking at one of the two restaurants that take bookings which meant almost all of our meals were at the buffet which was good but pretty much the same night after night. We got what we thought was a really good deal on our trip so we were satisfied with there still being some inefficiencies, however, if these issues are not rectified it would not be worth what I would consider full price for this vacation.

Resort is ok

The hotel grounds, the room and most of the staff were good. Need more food variety at the buffet, especially the fruits.The Chinese a 'la carte was terrible, long wait plus the food trays were left empty for a long time

Great resort had a great time

very nice after first day we had to change rooms as our room was not so good we didnt have a balcony but kurt changed our room and after that we were fine the food was good but we had to eat outside a couple of times but other then that it was fine

Resort is good... understanding the circumstances

The grounds and maintenance staff were amazing. Cleaning staff were friendly and the rooms were spotless. Sonesta Maho was very clean. Resort still needs improvement with regards to the restaurants, still under construction. There were not many options available for food and limited coffee options. Overall great beach was great and clean. Resort was understaffed for the number of guests. I would not recommend until this resort is fully completed. Not worth it.

Not great.....

The hotel has done a good job of getting back up and running in such a short time. The grounds look nice and the public areas are kept clean and tidy. We found the food to be very good and we only ate at the buffet. They do a barbecue night on the beach on Tuesdays and Thursdays. Entertainment team did a great job putting on their shows at the casino. The free island bus tour was great. Tito is wonderfully entertaining and very knowledgeable about the island. Excursions were readily a [... read more]vailable, with a good selection of things to do. Unfortunately, Check in was the slowest we've ever experienced. Our flight arrived after in the afternoon and the rooms took another two hours to be ready. We had requested a king bed (we're both tall) and arrived to find that we were in a room with two doubles. Not the end of the world, but I went down to ask if we could change. I was told that they saw my request but since the hotel as full they weren't able to accommodate us. When we went to bed, we discovered that it was going to be very difficult to sleep as our room was outside of the sewage treatment, which has two large processing pumps with giant fans that were loud and our room smelled of sewage. After a bad first nights sleep, I again asked it we could be moved. At this point it's important to note that I wasn't looking for a free upgrade and would gladly have paid to move to a different room. Again, I was told the hotel was full. I believe hotels leave rooms free in case of emergencies (one of the other guests we spoke to were moved after a plumbing issue in their room) and feel that the hotel staff missed an opportunity to help us out which would have gone a long way to make our stay a better experience. We bought ear plugs at the pharmacy and made do. I wasn't willing to spend any more of my vacation time talking with people who clearly didn't want to help. Maid service kept taking our towels even though they were hung up with the intention of using them again and at one point we were left with only one towel and had to go find more. They didn't service our room on the Monday of our stay. The maid showed up at 8:30 pm very put out and asking if we requested service. We did not and I pointed out to her that it had not been done earlier. I've never posted a review before as we're pretty easy going when we travel and generally don't let much get to us but the room issue and their unwillingness to help were very off putting.

Beautifully Modernised.

The hotel renovation is still ongoing but does not affect the guests. Last time I visited this resort was in 2015 and the food was fantastic. The refit is amazing, however the food choice this time is the most restrictive I have ever come across. Salad choices were always a bowl of lettuce leaves, a plate of chopped tomatoes and a plate of sliced cucumber - the same every day. The only fish I found in the buffet restaurant was grilled swordfish - dry and no sauces. This is an island surroun [... read more]ded by an abundant of fish!! My other negative comment is lack of comfortable seating in the evening. There were sofas in the hotel lobby or two sofas at the rear of the resort by Ocean Point. Activities by the pool were good for the adults and the children's pool slides and club were also excellent. Rooms were excellent as was the bathroom and closets - all brand new.

Great vacation - will be even better in a year!

I think this hotel is great, but it will definitely be better once renovations to it are complete. The beach is beautiful - get there early if you want an umbrella! Staff are friendly and helpful. The food variety is a bit lacking if you have any dietary restrictions (i.e. vegetarian), but you can always find something to eat. The pizza and pasta station are always a good fall-back if the buffet doesn't have anything for you. While there, they were putting in a 3rd elevator, which will hopef [... read more]ully help with the long lineups.

Great vacation!

I received an amazing deal on this vacation which finally allowed me to visit St. Martin. It’s beautiful, staff is friendly, food is delicious & I think in time the facilities will be back to 5 stars! They have done a great job rebuilding this resort. I will definitely be back.

Very Friendly Resort

We thought the room especially the bathroom were very nicely laid out great rain shower head with TONS of pressure and hot water and well accessorized. Though we had some issues with the lighting it was eventually dealt with. Top notch linens excellent maid service and a very well lite closet but could have used a few more hangers. Staff were all very helpful and welcoming! In fact we witness an outstanding Staff member in the SPA area who handled an irate customer with great professionalism and [... read more] was truly grace under fire at all times and kept her cool and the customer calm and satisfied. She also was very help with us and exceeded our needs with my wifes needs. Great experience for sure!!