Average

This was our third trip to Cuba. The first two times we went to Varadero and thought we would like to try somewhere different. It was a great price when we booked so we didn't have anything to loose. I'll break down the stay. Room: we had booked a junior suite but weren't given one (which we weren't aware of until other patrons we met told us) but we had complained about our room for other reasons and were given a bungalow. The first row of units are bungalows and have no adjoining rooms which  [... read more]make it private. They are spacious and have a balcony. However, many of the rooms need a little TLC. Air conditioner wasn't working well near the end of the stay, the shower pressure was poor as water continued to come out the tub tap even when you pulled it up for the shower. There are no bath tubs even though the website said there were. Paint was bubbling on the walls and peeling a little, and not all rooms had working safes. With the little issues I wouldn't want to be there during busy season as there would be no rooms to switch to. The furniture is out dated but the rooms were clean and we only noticed a few bugs. Grounds: they were well kept. Once again there could have been a little TLC as they had pottery fish with the room numbers and a number of them were broken. Also a number of lights were broken. There are a bunch of cats outside the buffet that were super friendly. Staff: The animation staff were friendly and a number of the wait staff were as well. However, their English was not as strong among the cleaning staff, the wait staff and at reception. If you have any concerns we learned it is best to go to your Sunwing Rep. Food: Half of the buffet was closed. There was not much variety day to day. The pasta, pizza and grill were good. There was always a few types of fruit, cheese and meat but not much variety. The bread was fresh and really good. It got a little boring. The snack bar by the beach had it's own menu but did not always have what it said it had. As for drinks, they didn't have the slushy machines going. The only place to get slushy drinks was the lobby bar. Great ice caps. They wait staff just needed to pay a little more attention to detail. We were often assisted to get a drink but no refills. Also, there was rarely a spoon. I lost count of how many times I had to eat ice cream with a fork. There were a few high chairs but we discovered they weren't always cleaned. They had containers you could take food to your room but you weren't allowed to take cutlery. Beach: The beach was really nice but there was a lot of seaweed in the water. They tried their best to clean up the seaweed daily that washed up but there wasn't anywhere to really swim with out it. As it was low season there was always a chair available. Pool: nice and clean, always able to get a chair as there weren't many people at the resort. We were told there were 90 of us. The weekend was a little busy with locals coming in for a short stay. Al la Cartes: We were told we were suppose to get 3 but the lady that did the booking told us we were only getting one. By the time we found out we were suppose to have 3 it was to late. We went to the seafood one. It was ok but the portions were small. There was no lobster on the menu. The shrimp still had it's head, tail, feet and scales on it. It was too difficult to de shell. Other notes: They do not supply face clothes Water is cheaper at the little plaza next door They do not stock your fridge in your room with water, pop and beer. It is cheaper to get Corona at the store on the resort then the plaza next to the resort. Website says there are two pools, but there is only one Website says there are bath tubs, there are none There is a nice little restaurant in the plaza next to the resort The games room was a little drab as was the disco, maybe due to the lack of patrons. All in all this was an average stay. The people we met staying there helped make the trip more enjoyable.

Amazing vacation time after time!

Let me start off by saying that I have travelled to this resort multiple times... The last trip was my 8th visit. The staff at this resort make this place your home. They are hands down some of the nicest and most genuine people you will meet. Please take some time to get to know them! The food is good... You can always find something to eat! They have fresh fruit and veggies at every meal and at the snack bar. The selection is determined by what is in season at the time you travel. There is al [... read more]ways something at the grill station... Pork, fish, chicken etc. If you want a change there is a restaurant at the commercial center next door that has amazing food... The pizza is killer (mmm... Lobster pizza) along with other good choices! The drinks are good and plentiful! Have to have a nice coffee from the lobby bar... Mmm great way to start your day with or without liquor :) The rooms are clean but dated... It's an old resort that they are working hard at upgrading it. They are doing constant maintenance to keep it going! The pool is cleaned daily as is the beach. The beach has seaweed but you just need to go past the first two feet and your clear. Book the jr suite... Keeps you closer to the action. Not so far to walk to everything!

Basic and relaxing

Everyone is SUPER friendly. He resort is very basic. No frills or thrills. Beach. Rooms. Bars. Food-very simple(platain, porc everything, rice) if your a vegetarian bring your own provisions (peanut butter/protein bars). If you want a cheap beach getaway ... This is it. If you want to feel like royalty for a week. This is not it!!

Great staff and atmosphere

Had a great time at gran club Santa Lucia. The staff really are outstanding. Very peaceful and layed back atmosphere. The kiddy club was fantastic, friends children were busy and having a good time. Only giving 2 stars as Cuba is our destination every year, our room had no balcony or walkout and quite a few are like that and we prefer cayo coco.

Amazing ambiance......

The resort was clean, the people very friendly, the entertainment staff go out of their way to make you feel welcome and at home. A resort you always want to come back to... If there were any problems, someone always made sure that it was resolved. Might not be right away but it got resolved. The food...I have never had any complaints, always fresh and good variety. The beach is clean, chairs are hard to find unless you go early but other than that beautiful beach. Always something to do and t [... read more]he shows are amazing. So much talent!!! I would definitely recommend this place...always something to do.

Pleasantly surprised - Would definitely return.

I went with my mother in end of March 2014. The food is really good - amazing when compared to other cuban resorts. The rooms are old but very clean. The entertainment crew is absolutely amazing. If you have young kids and are planning on taking them - go for it!!!! They will be kept busy from start to finish and will be in good hands. If you just want to relax, read, and lounge around (like us!): no problem. No one will bother you. It's peaceful and quiet but still lots of games going on. The b [... read more]each is beautiful: soft white sand, many chairs, clean overall. We loved it and would definitely return, despite the fact that it's a 1+ hour drive from the airport.

Best resort in santa lucia!!

I've been to a few resorts in cuba but they don't make u feel as welcome as gran club... the resort is clean and very homey...the staff makes u feel great!! I've been there 3 times and can't wait to go back! ! I recommend gran club to everyone!