Far from an amasing resort

1 - No Bathroom towels on many days. 2 - Rooms cleaned one day by 11am and then for several days not until late in the afternoon. One day we came back to the room at 4:30pm, the room was not done so at 5:30pm my wife made the beds and tidy up. The maid came in 10 minutes later saw the beds made and left. 3 - Numerous days they had no clean beach towels. 4 - Very disappointed to find out we were sold a vacation package telling us of all the areas we could use only to find out when we arrived t [... read more]hat we could not use the complete facility as one area had been delegated for person with silver, gold or platinum wrist bands. 5 - One pool was used every day for a group of vacationer's from France. 6 - Staff who do not speak the English language. If Air Transat wants to bring more people from Canada, then the staff need to at least speak some English. 7 - My wife is allergic to Garlic and wears a medic alert bracelet. We took the time before going to have her allergies translated to Spanish as we have done on numerous vacations in the past only to be told by staff at the buffet's when handed the piece on paper with the translation, NO. End of conversation. At the a la cartes, was even better. In our group was a couple who have been going to this resort fro 10 years and one of the spoke Spanish well enough for the staff to understand. They still could not get one meal for my correct. The most incompetent people I have ever come across. 8 - If this resort only wishes to cater to Colombians then so be it but if yourselves and Air Transat are going to offer and push this resort then the resort's management needs to seriously bring the level of service much higher. This resort is not even a 2 in my mind. 9 - On 2 different days there was no hot water from before 7am and 5:30pm 10 - Our friends were very embarrassed as they have talked up this place for years and to have this service they were also not pleased. Especially since they spend 6 weeks there in the winter. I know for a fact that the 3 couples we were with were not happy with the resort, the food and the service especially with what happen everyday with my wife. We would never recommend this resort to anyone and have been telling our friends who have asked. For the amount we paid, it certainly was not worth it

Beautiful Resort

This was our first visit to a resort so we didn't know what to expect. It is a very clean & well manicured resort. The employees are friendly & very helpful. It holds a lot of people but doesn't feel crowded. There are a variety of swimming pools to choose from, and bars, and restaurants. There was a good variety of food, buffets & served meals. The beach was fabulous. December to April is the dry season & the weather is predicably sunny and 32 degrees C.

Resort was ok!

The resort itself wasn't great. Towels and getting bottled water was difficult. They do not stock fridge with drinks and you must pay $3 a day for the safe. The rooms were nothing special but very clean. The staff is mostly pleasant however do not understand any English or French. The food was very good and the beach was very nice. The pools are clean and very nice also. I have mixed emotions of the resort as it has a nice feeling to it and we still had a very nice time.

The Decameron

We spent one week at the resort and thoroughly enjoyed it for the most part. Our only complaint was the quality of the food at the specialty restaurants. The steak was uneatable due to it's toughness while the chicken in another restaurant was not cooked properly. All the salads were excellent and plenty were available The staff were excellent and maintained a cheerful and helpful attitude at all times. The grounds were in excellent shape despite the dry weather and kept very clean .

Good resort

We have been to quite a few all inclusive resorts. This is a BIG resort. It is older. Rooms are big and clean. For this menopausal girl, Panama was hot, hot, hot! Not much reprieve from the heat unless you are in the pool or your room. If you want to burn off the calories you are taking in eating and drinking, this is the place. I did not mind the stairs but there are plenty of them.This building was approximately a 10 minute walk from the main lobby. There are 3 lobbies. We were in room 4536 t [... read more]he unlimited wifi was on and off but my neighbors on the floor had no issues. We paid extra for the PLUS package. There are some benefits we enjoyed the private pool and our own bartender ANDRES. The private beach restaurant Kontiki, NOEL and the other server (older with long hair, can't remember her name) were great! You must go down 51 stairs to get to the buffet from my room or go down a long steep road. The food was good but not the best we ever had at a resort. Cab ride to the airport was $5. We rented a van with a driver to go to Panama city for $130, and made up our own schedule! Great long beach to walk! THE REVIEWS MADE ME NERVOUS BUT ALL IN ALL NOT A BAD RESORT THE ROOMS NEED A LITTLE UPDATING.

Fair

As a 4 to 5 star resort we were unhappy to see our room to have an empty fridge and no coffee maker. Then we had to pay 30.00 US for a safe key. Every 4 + resort we've been to included these in the package. Stairs.... the resort is on a hill therefore plenty of stairs to climb. 90 steps up and down from our room multiple times a day. I guess its a good workout but I booked to relax and rest my bones. Food was good. Fruit was the best we've had! Staff were uncommunicative. None spoke a lick of En [... read more]glish. This resort has its ups and downs. Would not return.

Great resort

With only 5 minute bus ride to resort, good reception and great selection of food. Excellant kept landscaping.service was good, pools/slides amazing. Great beach and so much to do. Not understanding any complaints. We went on 2 excursions, both exceeded expections. Not sure why there are complaints about this resort. Nothing but positive things to say...Definitely plan to return!

Beautiful area

This hotel was huge with lots of stairs which I didn’t mind. The resort was clean well kept with plenty of staff. My husband being a big football fan enjoyed the game on a big screen on the beach. The food was soo good and plenty of selections. There was a language barrier as most of the staff only speak Spanish but we all did our best to understand each other.

Not very kid friendly

This was our second time at the Royal Decameron Panama. We found it very clean and well maintained. Problems were it was not very kid friendly. Food was sub par as well. People were very friendly and staff were great. Hotel needs to invest in more shade umbrellas. The sun is very hot and we felt there were not enough umbrellas for shade. It was tough for the kids to be exposed all day in the sun.

Tips & Tricks

This is the perfect stay if you do not require extra bells & whistles. Yes, a lot of walking (to wear off the food)so bring several comfortable sandals. If you prefer less walking consider purchasing a lower level room. If you have any concerns, go to the Transat desk and they will do everything to try to accommodate you. We were not happy with our 2 double beds, but changed us to a single King bed the same day. A+ Food was pretty good, just not really hot - more like lukewarm unless you got it  [... read more]from the grill. If you need a beach/pool chair, put your towel on at 6am or earlier. They book quickly and there is no resort rule about saving chairs. It was a little confusing about what restaurants are open at what times. It would be helpful if they posted them outside each restaurant. If you're travelling with a group of 6+, consider inquiring about gold bands as they give you more privileges and cost WAY less in Canada than down there in US $. For the average traveller, in my opinion, is not needed.

Lovely stay at Decameron

Wonderful relaxing 4th stay at the hotel..staff were friendly, room very clean and good food. Found the entertainment a little loud but all in all a good time had by all. Would recommend to take a cushion for the beach lounge chairs they are not very comfortable.

Great resort but greatly disappointed as well!!

This was our 4th trip to this resort. It did not disappoint in the food, accommodation, cleanliness, service or golf. It did however disappoint in the newly created upgraded areas. We lost access to our favorite pool and lobby bar. We were not told of this at the time of booking but found it when we arrived. Had we known, we would have definitely upgraded. To upgrade there, it was outrageously expensive. If we had of done this when we booked, it would have been a fraction of the cost. We did c [... read more]ontact our travel agent for assistance and she told us to speak to the Transat representative on site. They were no help either. However, other travel agents made it right for their clients and the upgrade was provided to them. Good for them but not for us. This resort has created some big problems with this new upgrade area. It is highly under utilized and creating over crowding in other areas. Cleanliness is becoming a problem in the pools and lazy river waterways. Will we return for the 5th time? Sadly I am really not sure.

Nice Resort

The resort nice, it certainly isn't a luxury resort but certainly a good value. It is Panama and you need to understand that. Have been going for 10 years and so much enjoy it. The golf is great. Staff very pleasant and helpful.

Hot hot hot

This travel deal is not worth the money. There is a real language barrier unless you speak Spanish . The lodging needs some serious upgrading. One key (an actual key) per room. An extra one is available for $15 but be sure and keep your receipt or no refund! No coffee machines in the rooms and the safes are an additional $3 a day . Housekeeping was satisfactory. The property is beautiful and quite large. Spots in the shade are minimal. The first pool we used was hazy and you couldn't see t [... read more]he bottom.o The food was good.

Must try

It was a great vacation. Definately different from the same old same old. Rooms were nice and no musty smells. Food was good and plentiful. Beach was nice and enough pools to please everyone. Not all crowded. Only downfall here was english is hard to come by. Some knowledge of French or spanish for restaurants would benefit for simple things like salt, pepper ketchup. They have it all though. I would definately return. Not meant for people with walking disabilities though. Lots of stairs or ve [... read more]ry steep roads to go up and down. There are shuttles as well though. There is a little restaurant off the resort and across the road, maybe a five minute walk, called La Fogata, they speak english. I would recommend doing one dinner there. Cost was cheap. $75.00 for what would cost easily over &150.00 at home. Great time was had.

DISAPOINTED!

This was my third stay at this hotel. I booked an all inclusive pkg in the past and did the same this time. When I arrived and toured the premises, I was told that areas available to me in the past were no longer available. Supposedly, now I was told that I needed an upgrade to enjoy premises that were included in past visits. When I choose a resort for next year, I will consider going elsewhere.

Large beautiful Resort!

Beautiful clean and safe beach. Good food no one got sick. Air Transat tried employees tried to help as much as they could but the language difference makes it difficult. Panama is HOT. They have lots of activities, shows, and outdoor movies every day. There are jellyfish in the ocean, my daughter got stung but they were quick to help her.

Best Christmas ever!

We went to the Royal Decameron from Dec 19th to the 27th. I have been traveling to Panama regularly for the past 8 years as my aunt and uncle own a villa on the golf course. This year my partner and I decided we would like to stay at the resort over the holidays. It was absolutely amazing. The food was incredible with a great mix of Canadian and Panamanian cousins! Including delicious turkey!! The drinks as always were yummy and cold! The resort was decorated beautifully for the holidays and as  [... read more]always the staff went out of their way to make our stay memorable. They go above and beyond. The rooms, pools and facilities are super clean and always stocked up unlike other resorts I’ve been to. Even on Christmas Eve and Christmas Day when the staff was away from their families they were happy and doing all they could to give the guests the best Christmas possible. I would recommend this resort to anyone!! Unless your a snobby up tight a$$ that treats the employees like hired help and does not tip for the incredible service they provide... please stay home!

Beautiful location and ocean view

well kept, beach was lovely, food very good, customer service a little lacking may have to do with the language barrier. My one complaint would be the walkways and the service vehicles use the same allowance so if a service vehicle comes by you must walk on the grass to get out of way, only option however, signs say to stay off grass. Shared walkway is very scary

Great Vacation!

We went with another couple this past week. The weather was GORGEOUS! The rooms were good, initially we were in the last villa I want to say 48 maybe 45 but we could hear the disco until 3am so we switched to Villa 34 which was much better. The first room we had, the washroom wasn't all that clean and we had no towels and had to ask for them but Villa 34 was clean, had towels and was cleaned very nice everyday. It's nice to come back to air conditioning and the slight smell of disinfectant, to m [... read more]e thats a huge win. The buffet was really really good! The a-la-cart restaurants were also very good except the sushi one (we like sushi) but the rice was sweet and the flavours of everything was a bit off from what I was expecting. Everything was fresh nothing made us sick. We saved our seats at the pool by 7 everyday because we read that, that is what people do and so we had a shady spot to sit every day. We would go back for sure, I wish we spoke Spanish but most of the staff speak enough english to help you get what you need and all the staff are kind. They drive cars on the sidewalks but they drive slow so you have time to get out of the way lol. Wednesday and Friday there were vendors out to buy suveniers from, the prices are fair and its a pretty good selection there were more vendors on Wednesday than friday but it was Good Friday so that may have been why. All in all we would go back I have never been on a vacation where the weather has been so reliable and the price was very fair.