Amazing Resort

It's a fantastic find! The combination of great food, spacious rooms, cleanliness, attentive service, and accessibility for all makes it a standout choice. An upgrade to Sunclub, adults area with own beach area makes it a nice, quiet relaxing experience. A medium.sized resort with big perks - that's a winning formula!

Lovely resort.

Everything about my time at Sunscape Coco was amazing. The staff are great people and are always working hard to keep everyone happy. Ten stars to the following entertainment/dancing team: Falcón Rihanna Will Smith El Meloso Forever Black Chocolate 10 stars to the following bar tenders: Fransisco Sergio Andres Everyone was amazing and attentive. The beach is amazing, the pools were well kept. The food was great. I'll never forget my time there.

Great resort

Just got back from a 5 night stay in April. The resort is close to the airport and in a populated area; the town is right outside the gate so it’s not a grand entrance but once you’re in, you see the beautiful lobby and can walk straight to the pool. The food was great, love going to an a la carte every night - made the mistake of filling up on appetizers more than once. Go to Tikki Taco, it’s the best! The resort is well laid out and easy to navigate. Everything is so close to the beach. We alw [... read more]ays had towels and were given extras when we went to morning yoga. The staff did a good job overall and we found all the servers to be very nice, many recognizing us with a smile, even on our short stay. Grounds were clean and well kept. Our room was very clean and modern feeling. We did find a cockroach in our main floor room but we were also really close to the restaurants (not that that’s an excuse but I’m sure they’re doing what they can to keep them at bay). The Air Transat rep was available and happy to help, giving us his phone number and lots of good information to make our stay enjoyable. We didn’t do any excursions due to our short stay but fellow travellers took the shuttle into the shopping area and said it was worth the trip. There were lots of beach vendors, as expected but once we said no, they didn’t come back. There were lots of cabanas for shade and since we’re early risers, we got great chairs every day. Overall I really liked the resort and plan to go back - will upgrade to the adults only section next time.

Fantastic resort

Food great, pools great, buffet fantastic, no complaints w rooms, no a la carte reservations which made it easy to try many of them, beautiful beach, staff excellent...no complaints what so ever. Highly recommend.

Great resort

The hotel was good. The flrs invthe hallways was always dirty. Aleaysneeded to ask for second towel they took away 2 and replaced with one. 2 people srsying there. The entertsinment was good . Loved the games. Loved it when they prepared different foods every day by the pool. Restaurants were average. Staff very friendly.

Bad Choice

It was a typical basic resort, food,room,entertainment I definetly wouldn't refer anyone, no need to do sunclub save your money, couldn't find a representive at all, alot of locals, plently of hot water to shower and over flowing toilets, weather was good, the only bonus was no towel deposit.

Amazing Resort!

We just returned from Sunscape Coco Punta Cana. The grounds were beautiful. The beach is nice, however there was a lot of sea debris everyday which was raked away most of the time. The food is excellent in both buffets and all the ala cartes. Italian and Japanese were the best. The staff goes above and beyond and are all really friendly. We paid a little extra to be in Sun Club. Recommend this upgrade 100%. Entertainment was also really good.

Worth it !!

Check in was smooth, upgraded us to adults only, adults only buffet was my fav, we did have options on which buffet we wanted, family or adults.. 1 person in our group ate fish (he thinks it was the fish) and got sick for about 24hrs. He thinks it was at the family buffet, fish was under cooked, he thinks.... The rest of us were fine, . The room were okay. No bugs.. musky smell tho, air conditioner worked, had hot water, overall it was great. Family pool was fun no problems. Pool bar was  [... read more]great. Adult only pool was more quiet then the family pool but, both fun!! Had lots of daily activities. The staff was very attentive in all categories. A la carte restaurants were good. Every1 kept saying chop sticks was the best... for me ...no .. wasnt as good as ppl call it. Not traditional Canadian Chinese but, they work hard so it was worth the try !! The Italian was my fav. Overall the adult buffett was the go to for me !! Beach was great. They cleaned up the seaweed often. Rough ocean waves. Overall a beautiful resort, i would definitely recommend.

Satisfying Resort

My wife and I with friends spent a week at Sunscape, we found it to be a very satisfying resort overall. The beach is great and the rooms very comfortable, we had a recently upgraded room. Hint, If you can try and get a room in Block 4 very central. The resort appeared to be half full and the staff were very accommodating. The restaurants were good nothing spectacular the bonus being you did not need a reservation. The only negative was a sudden management rule that prevented regular guests fro [... read more]m using the Seaside Grill and making it exclusive to Sun Club members. This was uncalled for and one could say a breach of contract as it is listed as one of the restaurants that o e would have access too. We would go back despite this one negative.

Excellenta

Great staff, never crowded, could always get a drink and a chair. Lots of a la carte restaurants Brazilian steakhouse and hibachi and le petite chef. Awesome bartenders ask for Gabriel. The rooms were very nice. Nice pools clean resort.

Amazing Resort

Spectacular resort. Well-kept grounds, very nice beach. Food was amazing and the variety of items in the buffet to choose from was excellent. I really liked the fact that you didn't have to make reservations for the al-a-carte restaurants. The nightly entertainment was great. Couldn't ask for a better vacation.

Resort!

Hotel was good. Great proximity to the beach. Shower was awesome. We received a call at 7:30 am from the rep about meeting at 10 am to discuss the resort area which we found out was a ploy to get you to listen to time share discussions. Was Not Impressed first morning there! Room did not have a full length mirror. The room door had to be slammed to close it causing upset especially in early morning. I wouldn't return there simply because of the constant bombardment from the vendors. W [... read more]e couldn't rest. They were constantly at you. They wouldn't take no for an answer. It caused us more stress than before we left home. There was at least 1 dog on the beach each day we were there. There was not much for entertainment. I received a survey about the hotel and it was addressed to somebody else.

Excellent Experience at Sunscape Coco

Just returned 2 days ago after enjoying a week in Punta Cana. We spent most of the time on the beach which was nice, relaxing, and well monitored. We were upgraded to Sun Club immediately, which was a wonderful surprise. Food and staff in our buffet was excellent, a la carte restaurants do not require reservations, we had Chinese, Italian, Mexican all lovely. Our room was fine, lots of hot water, comfortable beds and good maid service. I definitely would suggest more storage area in  [... read more]the form of drawers or even shelves in the main area. Space to empty our suitcases into is very minimal, ie, 1 long rod & 1 long shelf. Overall an excellent experience.

Resort with great potential

We vacationed at this resort from February 26th to March 11th (two weeks) and throughly enjoyed very single day. The resort was a former Be Live brand, but was purchased by Hyatt hotels refurbished, and re branded to Sunscape of which they also have two other resorts in the Dominican Republic. During our visit they were still refurbishing the last one third of the resort which explains why our stay did not feel over crowded. The staff were the best we have ever meant, helpful, always smiling a [... read more]nd greeting use, and more than willing to go out of their way to make our stay memorable. The food was top notch at both of the buffets and all of the restaurants and again the staff and cooks were what made the dining experience so good. You did not have to wander very far, and you were at another bar be it anywhere on the resort, and all of the bar staff were great, did not scrimp on the alcohol, would talk and joke with you and would remember you. ( a U S dollar goes a long way, and don’t scrimp). We also left a tip each day for our room cleaning and had no shortage of anything in our room. Our room had been renovated, tons of hot water, and everything was fine. ( a set of dresser drawers would be nice) On our arrival we were upgraded to Sun club room, which was a pleasant surprise, along with our ground floor pre request. We were in block three building which is Sun club with children allowed,but building two and one was for adults only Sun club upgrade. Because we are two adults only, we were able to eat and drink at Sun club bars and buffet which was very nice. In closing we both can not say enough about Sunscape Coco, Don’t pass this resort up, it will only get better ❤️‍? once the refurbishment is done, and more rooms, pools, splash park, and restaurants are opened up. I know we will be coming back soon .

Great Resort

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Great time!

We really enjoyed staying here with our 1.5 year old. It was our first family trip, and the resort didn’t disappoint. We enjoyed to pool area, which always had events going on such as water Zumba and games. The weather was amazing and we enjoyed how close everything was to our room. The room was great for us, spacious and comfortable. The restaurant offerings had a lot of variety. Thank you for welcoming us! Will hopefully be back.

Amazing Vacation

We were a little worried after looking at the negative reviews but we are so glad we went - not one complaint. Room 5128 (not sunsclub) is perfection. Right on the beach with a slightly raised deck that you can walk off to the beach. Just what we were looking for. If you are on the fence - GO! But remember, you are in a 3rd world country - don't expect the Ritz. The resort has a small footprint so, even though it has a lot of rooms, everything feels close.

Not great

Not enough music Latino rooms were never clean. People are very rude. Food wasn’t the greatest. The pools in the beach was beautiful. The à la cart was very good. Every place sports bar was terrible very rude people. The entertainment was good. The resort was very beautiful not enough entertainment too much harassing And people should be more welcoming

Great location

The hotel was clean and nice. Our shower was a tad outdated but our room was nice and partial overlooking the ocean so that made up for it. The beach was decent. The food was so so, nothing to memorable though. The nightlife was nonexistent at this resort & everything closed midnight latest. Casino/ theatre/ disco/ etc was closed, not once was did we see this open, that was disappointing.

Worst Vacation I’ve Ever Had

First off, I found out by joining the Facebook fan page that the Be Live Collection was scheduled to be closed for renovations on the day of our arrival. Then I called my travel agent who was on holidays and her back up wasn’t around. Called the main line: they weren’t aware neither. Finally someone gets intel and confirms. I was told not to worry, Sunwing upgraded us to Jewel Palm Beach. After over a 4hr flight delay due to mechanical issues, we arrive at Jewel Palm Beach and we have no res [... read more]ervation there. They make us go next door to next Jewel. Not there either. I show them my booking itinerary which shows I’m at the Jewel Palm Beach. No Jewel in the vicinity has my reservation. It’s after 3am. No place to go. They phone the Jewel Punta Cana (over 45mins away) and we were there. 100% not where I wanted to be and had a horrible time. Sunwing and my agent will be getting a detailed email from me. Extremely disappointed.