Beautiful bahia

Very nice resort ,the grounds are stunning . The staff are sweet , the rooms are big and very clean . Great entertainment . Will be returning , thx for a great vacation . The food was very tasty also the alacarts the service was fast . Friendly animals on the property . Thank you for a great time .maureen and Hank beekmans

We had a great time!!

Room: The rooms were beautiful, though we didn't get a King size bed, but two full beds pushed together, which worked just fine. The door to the bathroom would stick and you would have to play with it a little to open the door. The flapper on the toilet kept getting stuck and needed a nudge so the toilet would refill after flushing. The bar fridge also had notably less stuff in it compared to other 4.5 star resorts. The shower was nice and the furnishings were great. The cleaning staff Roberta w [... read more]as also very friendly and accommodating. Things to do: Whatever short comings the room had was made up by the sheer amount of activities to do on the resort or group of resorts and how huge it is. The beach is absolutely stunning. There are these huge rocks near the shore that break the waves so the water is always calm on the beach, staff keep the beach very clean at all times, tables, disposal buckets for cigarettes everywhere if you smoke, palm shelters for shade. There is a beach bar, beach volleyball, there is buffet near the beach, and a swimming pool nearby if you prefer less sand. There are daily dolphin shows at noon, and you can pay extra to swim with the dolphins. There is beach volleyball, trivia, a pool bar, 24 hour snack bar, and the main buffet on Tulum is great. They rotate cultural themes nightly for dinner but also serve breakfast and lunch. Akumal Bar at Lobby Tulum has some of the fastest bartenders I've ever seen, it is a fantastic place for drinks and live music which varies nightly. Remember to tip your bartender! There is also an auditorium near Akumal Bar with nightly performances which are fun. There was a classic rock night, 80s night, and a Queen tribute. The shopping is pretty good on the resort, lots of souvenirs and there is a tequilaria that is decent as well. La Hacienda has some nice shopping, a casino, nightly live music and salsa dancing, and the disco is there if a club is more your scene which starts to get busy around midnight. The reservation based restaurants are all great except you need to aim to arrive before your reservation as it can take you up to 30 minutes to get from say Akumal Bar at Lobby Tulum, to one of the restaurants at Lobby Premier or Coba if you don't already know exactly where you are going. They hold a strict policy of only holding your reservation for 5 minutes and there is no option for walk-ins so if you are 10 minutes late you are turned away at the door. So you need to give yourself a good buffer as you'll be relying on catching bus carts to get around to other resorts. Also if you have any allergies you need to learn to say it in Spanish otherwise the staff might misunderstand what you are talking about. And for anything tricky like gluten, you need to speak with a manager; though we did have a server at Mediterranéo that was very knowledgeable about the menu and again at Don Pablo on our second visit. If you are in Maya Riviera you need to take a whole day in Playa Del Carmen. Best shopping and Mexican food accessible to tourists. Lots of bars with great night entertainment and very lively. Always think like everyone there is trying to gouge tourists. You need to shop around to find decent deals. We took a free bus ride out there sponsored by a private business called Tura in collaboration with BestDay tours. Tura is a jewelry company and they basically trap you in a jewelry store for an hour before bringing you to Playa for 3 hours before driving you back. It's better to spend the 36 USD each way to take a cab to Playa. We skipped on the bus ride back, and spent the evening in Playa and took a cab back that night because there was so much to see. And all the tequila to taste!! There are tours available through your agency at the hospitality desk which I would recommend sticking to, but there are all sorts of stalls throughout the resort. We did a catamaran trip with snorkeling and paddle boarding, as well as rappelling into, zip lining, and swimming in an underground cenote, then ate traditional Mayan cuisine all made from ingredients raised and grown on site. We explored the restored Mayan ruins of EkBalam. And participated in a Mayan protection ceremony. On our last night at Don Pablo they set up our table with flower pedals with a heart at the center. We had a wonderful last night. The trip was unforgettable. Would love to come back someday.

Great trip!

We just got back from our 10 day vacation at Grand Bahia Principe Tulum. Gorgeous resort, well maintained property, lots of wildlife to observe, but the resort itself is rather large and would not recommend for those with mobility issues. Close to the beach which is a big plus but downside to the beach is the large sandbags to prevent big tides, they are a bit of an eye sore and also prevent you from swimming out very far. We didnt try any of the a la carts, the buffets and the snack bar were pl [... read more]enty for us, lots of food options and very flavorful. Biggest downfall to this resort is that the latest the bar is open is 11pm, you can take the transportation carts over to Coba which has a bar open till 1am. The resort itself has lots of shopping options with the two lobby gift shops and jewelry store as well as a bunch of vendor shops down at La Hacienda at the entrance of the resort which is a short 5 minute walk from the lobby, or you can catch one odd the transportation carts if you are unable to walk. Overall, it was a great trip and dont have many complaints regarding our stay :)

It was a great vacation

The resort is very big, but it and our room and the public areas were beautiful and sparkling clean. I did not see a single plastic straw the whole time I was there, and the hotel is to be commended in using washable plastic glasses in the pool areas. It was great to see this really positive effort to reduce the use of single-use plastics. We are two seniors - not good walkers - but the buggies that patrolled the pathways were frequent enough to be a real help to us. One of my worries going  [... read more]to Mexico was of the shootings and violence one hears about in the news. I think because the Bahia Principe Tulum was not close to any major city, and because there was a lot of security people around the hotel there were no incidents and I felt perfectly safe. The food was excellent, the pool areas beautiful, the beach everything one could hope for in a Caribbean setting - and the pelicans diving for their food endlessly entertaining. I'll vote for a return visit next year!

Great resort and staff!

The resort was great! The staff was friendly and attentive. Rooms were clean and good size. Food was good, lots of variety with a la carte, but make sure you ask about online booking fills up fast! A!

Great resort

This hotel was very well kept! The staff worked hard all day and evening. We were always greeted with a smile and great service. This resort is quite big so you can except a lot of walking depending on your room location. Hotel location is about 1 hour and 20 mins from Cancún. This also means it’s a further drive to potential excursions.

Poor service

When we got there most of the people at the front desk did not speak enough english to be able to understand us. When we had problems there was no "leader" who could be found to truly help us. Many of the times there were places without staff for the problem (ie for the shuttle to the airport)

Great Location, Exceptional service and hospitality

I travelled solo and I am a vegetarian who does not drink alcohol. And this hotel had everything offered to me to relax, rewind and rejuvenate. I never had any issues with food. The rooms are very clean. The staff is very friendly, helpful and courteous. The hotel attracts many Europeans, French and Canadians. I enjoyed the speciality restaurants. The pool activities and the beach walks. The only soar spot was the city bus tour offered by Air Canada vacations. The driver left 13 of us stranded b [... read more]y coming 45 min late to pick us up and offered no explanation. 13 guests from different hotels stranded on 5th Ave at 9pm in night. Not a good experience. I did complain to Air Canada Vacation representative, but she never reverted.

Great place!

The room was clean and updated. The food was delicious and service was great! I would recommend this resort for couples or for families. The nightly entertainment was great as well. We enjoyed our stay.

Great Resort

Very safe resort. All your shopping needs are in the Market on site. The buffet food is amazing. The only draw back is the beach, lots of rocks in the water as hurricanes are taking its toll in the water. We brought dock shoes and enjoyed the water. The beach sand was nice.

Grand Bahia Principe Tulum was great!

The rooms were spacious and clean. Beds were comfortable. Food in the main buffet restaurant was great! Staff were accommodating. They had a market area on resort. The internet resort wide was a bonus! Would definitely recommend this resort to friends and would love to go back!

Most Amazing Resort I have ever been to!

Grand Bahia Principe Tulum is the most beautiful resort I have ever visited. You have access to the Coba resort as well which was pretty awesome. The shows were amazing, the disco was fun, we met a lot of great people from around the world and the workers are simply the nicest people I have ever met. I came back to Canada saying hola to half the population here lol! Just a great trip in general. Food, service, stay, and everything about Grand Bahia Principe Tulum was perfect. Very close to tulum [... read more] city as well and we just had a blast there. I have 0 complaints. Great resort!

GREAT FOR FAMILIES OR ANYONE !

MELODIE CARGILL WAS AMAZING AND LISTENED TO EXACTLY WHAT WE WANTED. SHE WAS SO KIND AND PATIENT. WE WILL USE HER AGAIN 100% first of all this resort is big but they have carts that literally go by every 5 minutes and they have 'bus stops' just a heads up the kids waterpark is at the coba side which you have access to but again need to take a cart. You could stay in coba if you wanted with kids but coba doesnt have a beach. Tulum does. Honestly either side is fine. The a la cartes are great and [... read more] I found a lot of the snack bars a little better than the traditional buffett. Rooms are nice and big. Many huge pools to choose from. They are all great. The staff are great. My husband and I really enjoyed ourselves do did the kids.

Beautiful resort

The beach is small and checkin/chexkout is slow but other then that, everything about the resort was perfect. The rooms were nice, the food was amazing and the service was fast. The excursions were pricey like every other destination but you can get a taxi yourself to go where ever you want to go.

Great hotel

The grounds was clean and the room as well. They had a variety of good food at the buffet. The service was good and the staff was friendly. They had a lot of different activity. The beach was clean and warm. The pool bar was great.

Very Satisfied

Greeted by the bell boys immediately after exiting my transport from the airport. They took my luggage gave me a tag and I checked in. Very fast and simple check in. Explained the grounds and amenities to me. Then I was escorted to my room. Beautiful, clean and exactly as depicted on the website. I was close to the beach and pool area. Pool area was beautiful and clean. Only downfall was no service from the wait staff around the pool for service. Was no one to offer a drink in my 7 days there. I [... read more]f you want something you go get it. Difficult at times when you are traveling alone. The beach was nice, lots of seating available. Restaurants buffet especially was fantastic.The Wai staff, all male , was very attentive to everyone and their needs. Very clean and always offered hand sanitizer when entering the food area. I definitely will be back. I felt safe as a female traveling alone and always felt looked after and treated well.

Beautiful Resort

Beautiful resort. Great service, food and rooms. We were placed by the beach which was great. Our room was nice, clean. The staff was polite and friendly everywhere we went. Loved that you could take a shuttle between resorts. Only thing we had an issue with was that the buffet food was cold alot. So food that should be hot was usually cold and a bit tough but still tasted good. However we did 3 a la'carte restaurants (Italian, Brazilian and Japanese). The food was absolutely to die for. Sooooo  [... read more]good. We loved the resort that we will be going back again and probably some of their resorts across Mexico /Jamaica. Thank you for making my husband's 50th Birthday so special.

Great stay

We just got back from our 7 day stay at Bahia Principe Tulum and it was very good. We would rate our experience as 4/5 for the following reasons: Pros: - the grounds are impeccably kept - each meal at the buffet had a large selection of food options - the pizza at dinner was especially good (very different from the lunch pizzas) - the Queen show was great - the Abba tribute group was amazing as well (same lead singer as Queen) - the flank steak at the Mexican a la carte was perfectly c [... read more]ooked and tasty - the fried rice at the teppanaki restaurant was so flavorful - the weeks activities were clearly scheduled and displayed in numerous places so it was easy to know what's happening, when and where Cons: - we were given a room with 2 double beds as opposed to the king room we booked - the double bed room had a door that connected to the adjacent room which made the walls seem paper thin, I mean so thin that you could hear luggage being zipped/unzipped. - when we changed rooms on the third day (to a king room) the AC was not working. It was 30+ and the AC was absolutely necessary. It was fixed (after numerous calls to the front desk) within 24 hours however this made for one extremely uncomfortable night. - the beach floor was quite rocky in places (apparnetly expected due to proximity to coral reef). Water shoes would be a good idea - drink service in the buffets was slacking at times Other: - our room was reasonably cleaned each day - staff were friendly and helpful - we received the best buffet drink service from Israel. - We visited Coba on occasion and it was much busier, we're glad we chose tulum. There was plenty to do but without the overwhelming crowds. - The beach, while not huge, was pleasant and quiet, although it could have used some activities on the beach (if you're on the beach you're kind of isolated and unaware of what's happening). - The water was great, they have barriers to break the waves so the water coming in is fairly calm. - We were happy that Tulum was very close to the Hacienda Doña Isabel, only a 5 minute walk. - The magic show was AMAZING! We would return.

Resort was okay

The hotel room was not very clean when we arrived. When I brought this to the front desks attention they didn't take my complaint seriously. This was my second time at the resort, as we stayed there last year. Overall the hotel was very nice, beach was clean and the staff were awesome.

Not Bad

The hotel itself is really nice surrounded by lush trees an gardens. We stayed at Grand Bahia Principe Tullum from July 9 to July 16, 2019. We landed at Cancun airport and the drive from the airport to the resort was about 1.5 hours. We were flying with Air Canada Rouge, the flight was good but the only thing I did not like was that there was no tv in the plane. Having kids in plane for 4 hours without any entertainment got very boring for them. Had we knew we could have brought their Ipads. Tal [... read more]king about the Resort, we really liked the resort, it is on a big property. We stayed at Tullum but could use the buffet, pool, bar, lobby of Grand Bahia Principe Coba as well. There is no way you can walk from Tullum to Coba Resort as its too far, the best way to go around was using their tram. The trams would come every 10 minutes. Being a vegetarian we were concerned about food but we survived. They had good vegetarian options but most of the food items were repetitive. So we relied heavily on potatoes, rice, nachos, pastas, pizzas, and salads. We stayed in villa 45, room 4125, the room is quite far from the pool. If you have younger kids I would recommend you get rooms closer to the pool. They have snack bar that is opened 24 hours a day, which we used a lot. Hatts off to the employees that work so hard anywhere from cleaning rooms, to waiters, cleaning lobbies and gardens.