Good value for money

The hotel was quite nice. The rooms need updating but the beach and pool area are really great. The food is OK but the house wine is well ... not good at all unless you like grape juice. The staff were wonderful and we really appreciated the service in the main buffet area. The a la carte weren't really worth it but the chicken on the beach was scrumptious. We did a tour to Monkeyland and loved it. Overall, we were happy with our experience.

Complete package for large group of all ages

7 nights stay in building L ground floor room 212 week of Feb 6th 2017 Cocotal side. Party of 14 with 5 separate rooms. 3 kids ages 1.5, 2.5 & 6; 2 teenagers ages 14 & 16; 5 adult between ages 32 - 42, 4 senors between ages 60 - 65. 1 senor was in a wheelchair, 1 senor used a cane. (don't recommend this resort for those who have walking issues unless you become a VIP club member so you can use the shuttle service which is only offered to club members) Shuttle service: Must be VIP club mem [... read more]ber to use shuttle service - which we didn't know about until we arrived. My parents paid for 12 of us, so I complained and got my dad a ride twice down to the main pool. Resort grounds: Beautiful & clean. Large resort: - If you have no issue with walking, you will not have any issue with the walk from beach/main pool area to lounge/reception/main buffet area. The water park is about the same distant from the lounge area as it is from the lounge area to beach where the main pool is located too. It is about a 5-10 min walk to everything from middle of resort. - This is 2 resorts attached to each other like a mirror image. One side is called Cocotal and the other side is Tropical. The main building joins both resort receipt arenas and the main bar is right between them both. Down the middle of both lounge areas is the smoking area which is an open air area. - There was plenty of lounge seating on both sides which waitresses would come and bring you drinks often. There is a big screen TV to watch movies or sports games if you wish. Buffet dining: - Always got a table that fit all 14 of us and always found 2 high chairs for the 2 younger ones - Both sides have a huge buffet which had so much to choose from that you would have to be a very picky person not to find something good to eat each and every day for breakfast, lunch or dinner. Each night is a different theme night. - There are 2 more lunch buffets, one is at the main pool area down by the beach and has a full bar. The other lunch buffet is up at the water park where they serve beer/sodas and coffee/tea only. Breakfast - hot fresh omlete bar - fresh made smoothie bar - fresh fruit bar - fresh bread bar - dry cereal and hot oatmeal - peanut butter & natella was offered along with ketchup and mustard Lunch/dinner - fresh pasta bar, and several different selections of everything (veggies, rice, fish and meats) Dessert - breakfast, lunch and dinner had so many different desserts to choose A La carte dining: Jade (Japanese) was tasty and entertaining was ok to watch your chef cook your meal. Mexican - I really didn't like Mediterranean - my parents and son was disappointed in Italian - my bother, sister-in-law and their kids left before they finished their meals and joined us in the buffet as they didn't like it American - my brother and family really liked their meals Buffets - breakfast, lunch and dinner all was great and would rather have just eaten there each time. Rooms: For my mother who was in a wheel chair the bathroom wasn't very accommodating. rooms are dated and musty smelling (damp) all clothes came home damp and musty smelling - had to wash all clothes twice even if not dirty Pillows - very lumpy (I asked for 2 more pillows which they brought to me before nightfall. One was lumpy and the 2nd one was new and fluffy Beds - my room had hard beds but my brother had 2 very soft beds Balcony - Had a very nice view of gardens plus i could see the ocean when looking down side of building Building "L" - great location to stay - just steps from beach, mail pool and lunch buffet Beach: Well maintained and beautiful - never seen any seaweed build up on beach - no bad seaweed smell Loungers always available - there were times when we just used loungers that people had placed blue towels on to reserve and if anyone came by which they didn't we would have just moved to a different set. Water - warm with nice waves - corral reef was good for snorkeling but was a bit cloudy but got to see some beautiful yellow/black and blue/black fish along with some nice shells. Customer service: - When we checked in we realized that the building we all were booked into (building "L") was the farthest building away from the main dining buffet and lounge area and the shuttle service was for club members only and my parents can't walk as my mom is in a wheel chair and my dad can barely walk a few steps so we requested they be moved to the closest building to the lounge/dinner area. They were able to change their room within a few minutes. - Several times employees offered to help me push my mother in her wheel chair. - Requested 2 rooms to have a crib for the babies prior to arriving but didn't have any in the rooms when we arrived but within a few minutes of requesting them someone arrived on a bike with 1 and then back again within minutes with the 2nd one. - My toilet got plugged one day and I request service and it was dealt with prior to me arriving back to our room later in the day. - Our cleaning lady did a great job cleaning up our room and filling our fridge every day and making cute swans with our throw blankets - Some drunk guy got confused and broke out my sister's door cause their dead bolt didn't work on their door. Maintenance came by first thing in morning and fixed it. Pool/bar Was very large and a bit dated - had a nice slow slope into deeper water lots of drinks to choose from at pool bar - I prefer the beach over pool Water Park After did first day at water park I realized that it was really not needed as the kids of all ages loved the beach best. Water park was great thou - had a great water slide area for teens and older kids and a jungle gym area with mini water slides and water buckets for the younger kids that is surrounded by a water lagoon and there is a toddler water sprinkler area. I highly recommend this place for families/groups of any age as long as they can walk well.

Disappointment ... big time - can not believe the rating assigned to hotel

We arrived Punta Canta only to find out that we were not on their list of arrivals to be taken to our resort - finally got on shuttle and arrived at resort only to find about a dozen people/families trying to change rooms !! Our room was NOT ready and we were told to come back around 3pm - it was 1230 so we went for lunch and came back (and were more or less ignored) as the front desk staff looked over our heads while the staff in the "back" room attempted to divvy up rooms available. We got  [... read more]absolutely nothing we requested and were prepared to pay for. Our room was finally assigned at 4:45. The room was full of mold and stunk bad with must. Within first five minutes, our door handle fell on the floor - the tub was blocked and as tub was only 4 feet, water sprayed around the bathroom and went out into the hallway. The door was rotted out at the bottom as a result of the water flowing freely. We asked for cleaning supplies and were told by maid service that they didn't have any, they cleaned surfaces with a brush only. Going to bed we had to request clean sheets as they had not been changed. We worked the next day to change our room - took again most of day - now two days wasted almost. The second room was better but not great as it too had MOLD but bathroom MUCH BETTER. In fact, since arriving back home, we have had to wash our clothing (dirty and not worn) three times as odor will NOT COME OUT. My suggestion is keep all your clothes in your suitcases and keep them closed. Grounds are beautiful, ocean fantastic, beaches just what your dream about. Buffets/restaurants provide a good variety, lots of fresh fruit and vegetables but more often than not food is cold (even when the restaurant just opens). Room staff and restaurant/buffet staff attempt to do all they can for you. Water slides great but have to walk a distance as there is no entrance when you leave the front door of the resort. Pools clean and areas around enjoyable. NO SMOKING signs in the main lobby / bar areas yet everyone smoking - what the hell is this ?? Lots of under age drinking. Casino - not really. Entertainment center okay and the young dancers/singers give it their all. LOTS of NEW RESORTS built around - told they will be revamping this one, but this will have to be major as they have to manage the mold situation and improve the front desk service. As well reps from Sunwing not available -- too busy in his words "making babies".

SERVICE NOT THERE AT ALL NOT A GOOD PLACE TO VISIT.

SERVICE AT FRONT DESK WAS NOT THERE TOOK 5 HOURS TO GET OUR ROOM.THAT WAS FULL OF MOLD[STILL ON MY CLOTHING AFTER 2 WASHS],BATHTUB BLOCKED DOOR HANDLE FELL OFF,MOLD ALL OVER TUB.FOOD NOT TO BAD,GROUNDS NICE.WE WILL BE LOOKING FOR REFUND FOR FIRST ON RESORT.

Awesome resort!

Check in was quick, grounds immaculate, staff extremely friendly and professional, rooms excellent, beach and pool areas clean and well attended. Overall a very clean and enjoyable vacation location. Have to be very careful about the "a al carte" venues. Meal times at the venues were extremely late in the evening.

Verry nice resort

Food good and service great, lots to do. Lots of swimming and activities going on all day. Kids was always kept busy. Staff very friendly and go out of their way to help you. Could use a few benches on walkways so if got tired walking you could sit down and take a break.

Kid friendly

The hotel grounds itself was beautiful! Lush greens and beautiful flowers. The pool and beach were perfect... No complaints. The buffets had a huge variety of delicious food. Our room was a two star at best.... Mould, rusted facets, damp and full of flies. We complained Nd switched buildings to a suite. The wAterslides portion was hands down the best part of the resort.

Old resort

Grounds and public areas were good but the rooms at least the bath room was HORRIBLE. Many times the keys to open da door not work the rooms did not have umbrella. The aqua park yes so beautiful so good to the kids really the worst was the room, HORRIBLE, HORRIBLE

Good resort

We loved everything about the resort we had already went there but to the other one Sirenis tropical it was an amazing trip everything went well we would recommend it to our friends the staff was super and we relaxed a whole lot thanks for all the help

Unforgettable vacation at Sirenis

I've read many good and bad reviews about Sirenis Cocotal. Some of them were so bad that I had seconds thoughts in going there. But I'm glad I did; here's what I experienced great, good and bad, with my family: GREAT: buffet food (variety, tasty, none of us got sick). Beach and water were amazing (clean, big beach, seaweeds were cleaned daily). Entertainment on the beach (the crew was great, offered aerobic on the beach and in the pool, bar service was very good. Even as a mother of 2 and with  [... read more]another family with kids, we still felt pampered. Awesome service!). Pools were big, clean, great. GOOD: lobby was big, nice music, grounds were kept nice, lovely gardens. Room was ok, clean, no bugs, just some small ants. Room smelled nice, no nasty smells, and it was spacious. I was in block E on the 3rd floor. BAD: the tub in the washroom was very old, rusty, but we only used it to shower so we didn't really care. The rest of the washroom was nice. The restaurants (we booked one almost each evening; the service was extremely slow and not much variety in food; waiters were fast and hard working but it wasn't enough of them I think. We would have been better eating at the awesome buffet each night instead of wasting time going to the restaurants. But in the end we made it fun). OVERALL: more pluses than minuses, we loved it here, and I would go back anytime!

Beautiful Resort and Grounds

The resort and grounds were beautifully maintained. Our room was spacious and clean. The grounds were well tended. The pools had swim up bars and between the restaurants and beach BBQ, food was never far away. The beach was very clean and had plenty of lounge chairs. The staff at every turn were attentive, cheerful and very helpful and accommodating. The main building had two large dining rooms with a different themed buffet every day. The food was delicious and there was a large variety to choo [... read more]se from. Very family friendly resort with certain areas more kid friendly than others so if you wanted to be in a more adult area it was easily possible. There was a different show for the kids at the pool every afternoon and another family show every evening. Great time!

Great resort grounds, great food, nasty rooms

The resort itself was beautiful, the walkways, restaurants, beach and pools, all lovely. The food at the buffet restaurant was delicious and there was always a good variety. We enjoyed the Japanese and Steak house restaurants as well. The bars served watered down drinks!!! which was annoying, but when ordering shots, the quality was better. However our room was not nice at all. The bathroom was old, with black around the tub. Every time the folks upstairs had a shower, there was water st [... read more]reaming into our room. Maintenance came to fix it, however there continued to be a smaller stream. The ceiling tiles were stained black at the edges, so this was obviously not a new occurrence. The mini bar was only restocked with soft drinks one or two days out of our stay. We resorted to taking water bottles off her cart when sighted. We had four staying in our room, so did not always have enough towels. When trying to sort things out with the staff, the lack of English comprehension was evident. It was difficult to know if your point was understood or not. We took the side trip to Saona island with Nexus tours. The guide promised only 1 stop on the way, after specifically asking how many passengers would our transport be picking up. He promised only from our resort. Well, it took over an hour to get to the one stop, as we stopped at numerous resorts to pick up passengers. Especially annoying since some of the passengers were not waiting, and had to be paged. Then, on the power boat ride, the boat traveling with us crashed, I mean crashed, into the side of our boat. Thankfully the guide was at the front of the boat and alerted my son to duck, or he would have had the point of the boat hit his head. Bits of fibreglass sprayed us, and there was quite a jolt. The lead guide laughed it off, but it was potentially a serious accident. Having said that, we did enjoy this trip, and would recommend it. Just keep your hands/arms inside the boat and pay close attention to the other boats. So all in all, we did not pay top dollar for this resort, and we were alerted by our agent that the rooms were older. We were able to not let the room upset us, and thoroughly enjoy ourselves. I don't think we will go back to DR again because my son and husband were sick with N/V, and out of commission for a full day each. It was a couple days before they were feeling back to normal. I would hesitate to recommend this place for fear of problems with the room, and the difficulty getting the staff to understand the problem, or come to a solution. I think I will forsake the bargain next time and pay for a better hotel.

Great Resort

This hotel resort was very inviting , staff were very nice, but tipping to bartenders and serving staff is highly recommended in order to get the best service. The drinks at the bar are watered down so it is a good practice to ask for your drinks not mixed . Beer and wine is you best bet. IF booking get the upgrade to elite.

Mixed feelings at the Sirenis Cocotal

Upon arrival, we thought the resort looked beautiful, well maintained grounds, large lobby, very inviting. We had to wait two hours to check into our room (we required two since we are a family of 5 - 3 being teens). We were told to go ahead and have lunch at the buffet. The food was pretty disappointing to be honest. It wasn't hot, there were odd combinations like ham chunks in olive juice, and other mystery meats that we decided we shouldn't attempt. The kids managed to find a few things [... read more] but I wasn't too impressed with the offerings. In any case, we decided that wasn't what we were there for. So once we were told where to get to our room we were excited... until we got there. We carried our own luggage over to our building and our first view of the main floor corridor was horrific. There was a new elevator being built just outside our rooms for one, so lots of hammering and mess, the hallway was utterly disgusting, rotting ceiling and walls all torn up... All good, let's see the rooms... I walked into my room and my jaw dropped. The bathtub was so dirty and rusted there was no way i was going in there for a shower, the walls were disgusting, dirt and stains all over the curtains and blankets (looked like poop chunks)... I started to cry. There was no way our first family vacation together was going down like this. We spoke to our concierge who could see how upset I was and I also mentioned we were celebrating two birthdays that week and couldn't believe the rooms were that awful at a 4.5 star resort, let's not forget the smell of mold so strong I thought I was going to be sick. He spoke to the front desk manager and told us we could get new rooms the next day, but had to spend the night in the current rooms. Fine, one night ... not too bad. Woke up needing a walk to the beach to get the stench of mold off of me. We were given the new rooms on the Tropical side the next day around 1:30 and they were larger, and somewhat cleaner, definitely a step up but still had issues, bathroom door wouldn't close without jamming a shower cap in it to keep it closed... but no smell and clean tub. On the positive, the grounds are beautiful, on the negative ... there are reps everywhere harrasing you to go to a complimentary breakfast to sell you a membership to become a VIP at their resorts world wide which sounds not bad the first two hours until the mention the $16,000 to $20,000 USD fee to become a member and won't take no for an answer... it's the most frustrating thing ever and they harass you the entire time you are there. These reps are all over the resort. It was not relaxing unless you found a secluded spot on the beach to chill for the day. The beach was nice, the water was okay, had a lot of garbage in it ... and there were a lot of kids, to be expected being a family resort. There were many very rude and pushy Europeans unfortunately who just didn't care who the pushed out of the way to get what they wanted. The a la carte restaurants weren't bad. Better than the buffet for sure. We did encounter some very wonderful staff members however and they helped make our stay seem better. Personally I would not recommend this resort if you want a relaxing and quiet vacation... but if you have kids, the place isn't that bad and the pool area is huge and ideal for families. Let's just say we were happy to come home this time, which made me sad because this vacation meant a lot to me and my family.

Nice resort, minus concierge sales people

The resort itself is nice, the property very lush with vegetation and flowers. The service was hit and misd. The negative: we were harassed by the conciege/time share person the entire duration...the guy followed me to my room..that is highly inappropriate, this made me feel unsafe, and uncomfortable. I won't be returning to this resort ever.

Great resort

I stayed in building B which was close to everything. People that work at this hotel, makes this a enjoyable resort. The food was good and you can have your pick...you will not go Hungary. I will go back for sure.

Awesome trip

Myself and 3 girlfriends just got home on Oct 20/2016.We had a great trip and the resort was beautiful.What I really liked was how close the pools were to the beach,so we could go back and fourth from one to the other.The people were friendly and we had beautiful weather.The water park was amazing.I would recommend this resort to anyone.

Don't waste your money

First of all we got to the resort.. took a while to get checked in as they had me booked wrong! They had us booked under my middle name. When we finally got everything sorted out we were only given 1 room key. After we searched for our room no map or assistance to find it in the dark! Finally found it just to get stuck in the elevator:( Definitely not off to a great start. Finally got in our room as it was a total travel day.. we wanted to freshen up we had no face cloths just 2 bath [... read more] towels 1 bath mat. Room smelt musty and visibly run down. Things off the walls things not working we had bare wires exposed. As well as mold. Went for dinner main buffet.. it looked okay... first piece of chicken we had was raw in the middle. Advised them of this all they said was okay. We had a early night that night. Woke up with bites. Saturday we met with jerry our air Canada rep- booked some excursions. Went to the pool had some drinks all booze was watered down.. asked for name brand was told no that was for the high rollers and VIP!!! (I guess their is a pink bracelet that intitles you to get name brand - never found this out until after we returned to Canada!!) did the shows and then bed was not impressed woke up with hives our room was infested with fleas and possible bed bugs. Sunday was my birthday! They gave me a bottle of sparkling.. we had a great day did the buggy tour and came back and did our first elecarts Italian- was good. But they were running out of items. Another sleepless night! And more bites advised Jose of our issues and concerns.. he made a few calls and tried to get us another room none were available. They came and changed our sheets Monday- we did a catamaran tour very good. We had to meet at 710 and early breakfast all the tables were dirty and was given a headache for sitting in the spot that was clean in the restaurant and we sat in the dark and all the food had been sitting the hot was cold and the cold food was warm at all times no air flow in here either 6:30 am and sweating Came back and did the 40's dinner good but not overly impressed with finger foods a waste of a al ecart . Tuesday- did a scuba diving with padi (Jennifer) she's very good!! Body full of bites! Didn't even want to wear shorts let alone a bathing suit! Asked for a change of room front desk told no!! They said we would have to wait until morning and come see the front desk. By this point we slept in lawn chairs at the pool! Our room was not an option!! Wednesday we Took a bunch of pictures! Showed our concierge Josè in the am he made a call and said he would get back us found us at the pool and advised us that the room would be cleaned top to bottom.. We had Mexican restaurant booked.. 8:30pm was awful the food wasn't edible. We went to the shows. And checked out the market people that were in the resort so pushy and aggressive! No way around them unless you took the service roads. Even tho our room was cleaned the sheets were not... and again had more issues this was totally ruined our vacation!eatting at the buffet at 41+ sweating with hives not enjoyable!! We ate at the buffet most mornings and lunch very disappointed with amount of people budding and eatting off the buffet. The hotel was out and about smoking the grounds so I am confident they were aware they had issues with sand fleas. People I spoke with who stayed on the Tropicana side were having the same issues however their rooms were in better condition. All the bars if you didn't have money in your hand you definitely didn't get services! Tricked into 90min session that was 3.5 hours!!! Only plus was alcohol that wasn't watered down!!! Waterpark- kids area looked good.. watersides didn't have enough water so there was a dry stop disappointed in this. Thursday night they came and changed our bedding again refusing to changing our room thank goodness we're going home Friday is all we could think the last 3 days!!! This is the worst place ive ever been to! And we are seasoned travelers!! I wish my travel agent advised us against this hotel it was a total waste of time and money!

Not what we were expecting

The grounds and beach and most of the ala cart restaurants were amazing. The rooms left something to be desired. For starters the toilet ran continuously and took all week for someone to fix it. The fridge froze my insulin no diet pop available except at the bar. The food on the Buffet was cold and was a known thing to them because there was a microwave to heat your food. The cold food was warm. I requested a room close to amenities due to mobility issues and got the furthest away room p [... read more]ossible. The shower was coming off the wall were told about it and nothing was done about it. The buildings of 3 stories had elevators that we got stuck in on our way to our room. We were left to find our room in the dark on our own while our luggage was sent with the bell hop. Was very frustrating to find out when you finally get there that they have put you the furthest away possible from the front were the buffet and main desk was. I booked this trip in April and travelled in September, I feel the hotel let us down with our requests and didn't try to accomadate us at all. I would not travel to Punta Cana again in the off season again as fellow visitors form other countries have no educate or manners for the simple fundamentals of a buffet and don't know what personal space or the end of the line is. This was our 25 th Anniversary trip. We were told that we were gong to get a bottle of champagne and it went to the wrong room luckily it went to my sisters room and we ended up with it, there were no glasses just the bottles, not the same out of coffee cups. My brother in law broke out in hives the size of grapefruits from the fleas that he had in his bed, and all they did was change the bed,,, he is highly asthmatic and this setback put a damper on the trip. As he spent the last 4 days in bed on allergy medication and couldn't do what the rest of us could. All in all the weather was amazing, the customer service was beyond terrible and I would not go back to this resort. if I could get a refund I would this was suppose to be a special 25 anniversary trip and it was a disaster. from the minute we got there

Not great.

We stayed at this resort sept23-30th this hotel has a great beach. Very beautiful It's Clean and has lots of chairs... but to find one good luck! too many people reserving chairs running back and forth being that the pool &beach are side by side. This hotel is overrun with Russians!!! We are not racist by any means!! but this can not go in said! They're ignorant,rude eating off the buffet,budding in lines! no manners whatsoever. They would take the ladle out of the buffet right to th [... read more]eir mouth and eat off the buffet. Their small children running around and swimming with no supervision. We stayed inL117 This hotel rooms are run down. Things not on the walls broken parts mould (mould in that clement is expected tho) when repairs were needed it took many many hours if not days for repairs. Our room was infested with sand fleas and bed bugs .we also had ants. So every single night you could gaurentee would be sleepless:( we called the desk 3 times to have a change of room and was told no! So they would come and change the sheets (short time fix) we noticed a lot of people walking around covered in calamine lotion, so they're more than aware of this issue. we came for r&r this definitely contributed to us being in happy. Lobbybar- no money in hand no service they would serve everyone else around you. ALL BOOZE WATERED DOWN!!!!!! If you're coming to get your drink on lol this isn't the resort to go to. We paid for this service and even a shot that should have been strong-Definitely not the case. (In all bars and we even went over to the premium side same crap!) Buffet- So hot! Not enjoyable no air or fans sweating while eating not our cup of tea. hot food-undercooked or over cooked no happy medium (raw chicken) cold- was warm and in the same area as the hot. (They did supply a microwave on the buffet. ) We were flipping afraid of getting. Salmonella poisoning!!!! not fun on vacation!!! Breakfast buffet always safe the fresh eggs they made omelets and eggs whatever kinds while you wait ,but there's only one person doing this..so it took forever to get through...most of the people you're with,finished eating by the time you returned.Dinner this was also the case for fresh pasta. the French toast pancakes were rockhard. Break your tooth off if you were to attempt to bite it. and again cold. Pool snack bar- was good. We ate here a lot. Specialty restaurants- Steakhouse- it's probably one of the best they have. Large quantities make sure you make your reservations early because they run out of food. Mexicana- is disgusting don't waste your time. It was awful. 40 Diner- was good mostly finger foods Italian- very good again but make your reservations early because they run out of food and then you're limited to what you can get. Josè - absolutely amazing! Friendly spoke good English:) We went for the beach,the food& booze and the room and was 2 out of three was a total let down! My advice! Don't go here!!! Pay the extra $ and get better service and food we wish we did!