Average not a 5 star or even a 4 dtar

The hotel is very outdated, the food is mediocre not a lot of vegetarian options everything is mixed up with meat, u would think being in Mexico you would find good tacos but none, not a lot of seafood either. They tell you that you can use other barcelo resort but once you are there you have to pay extra to eat in the others. Only 4 a la carte but none available for booking. I would not go back there. The beach is very rocky and will hurt you feet.

Barcelo Maya Beach Resort Review

I am writing this review of the Barcelo Maya Beach Resort in Playa del Carmen, Mexico. I have been vacationing in Mexico for many years and this is my first stay at this resort. My travel agent advised me that she had a better experience at this resort than the one I have been going to for many years. Unfortunately it did not live up to my expectations. That's not to say that it is a beautiful resort, however, there are a few improvements that must be made to the resort. Before going on my vacat [... read more]ion I read numerous reviews about the resort. The negatives that were reviewed were present but not as severe as most mentioned. Again, Barcelo Maya Beach Resort is a beautiful resort. My first disappointment was the food. Not the variety, but how almost all the food displayed in the buffets were cold. Even as they were brought out. I have never experienced that before on a Mayan Riviera resort. Almost all staff was amazing, although a few servers seemed like they gave some attitude (but that's understandable considering the amount of staff they have). I was very kind, thankful and left tips, so it definitely was not from any vibes I was sending to them. The second was the musky smell coming from our room as we entered for the first time. I expect those conditions because of where we are, however, it would make a great first impression if the room smelled better. The grounds were amazingly kept. Very clean. The front desk staff was always very helpful. Thanks Alan. And the pool bar staff was great as well. Shout out to the amazing Rosy. All in all, it was a great stay. My views about this resort are just to make some suggestions on where they could improve, that's all. If it's your first time to Mexico, you can't go wrong staying here. You will be impressed. Unfortunately I have been exposed to a better resort.

Exceptional resort.

Exceptional in so many ways, reminded me of Disney world, staff always behind the scene, there the minute you need anything. A massive property to explore and enjoy with a small resort feel to it, food , beverages entertainment everywhere.

Incredible resort. Great for resting, relaxing and beach activities!

Public areas and grounds are beautiful, numerous pools can accommodate every type of swim activity and the beach is perfect for swimming - just bring sunscreen and your bathing suit. Food is amazing - 6 different restaurants plus numerous buffets ensure that you find something that works for even the picky eater. Rooms are large and comfortable.

Best stay ever

Nothing to hate or not love about his resort my kids and I enjoyed it to the max.. and I would recommend it to anyone who has a family and would like to enjoy a good vacation. I highly suggest getting water shoes as the beach is a bit rocky but it’s still beautiful

Very long checkins and checkouts

The check-in times are very long, 15 mins to to take a copy of your passport, and until you are fully checked in they don't even offer you a glass of plain water (which you need after a long trip). And same issues with check-out: takes very long. The sea is very rocky, you can easily break your foot if you make a wrong move just once.

Barcelo Maya Beach Resort

Everything in this resort is absolutely beautiful.......................................................................................................................................................

Family Vacation

This is a nice resort. There was no entertainment for my kids to participate in. I was waiting for an entertainment group to take my both sons and give the best vacation for them. My room was not cleaned just 1 day and had to call in. The beach was not good, very dirty and smells. If you are not paying attention to where you are walking when inside the water on the beach there are big bumps. The staff were friendly, the restaurants were nice. I would go back if they can clean up the beach. The b [... read more]ar service was not good, i was standing for like 5 minutes and some dudes come and get serviced before me. I have 2 children and a wife to get drinks for and this happening to me turned me off. The weather was good but no proper music to have while sipping a drink while laying down on the chairs at the pool.

Spectacular resort

My husband and I just arrived back from a holiday at the Barcelo Maya Beach Resort . It was a wonderful experience from start to finish. The resort grounds were pristine with staff working continually to make it perfect. All the pools are amazing with different designs in each. Lounge chairs are plentiful making it easy to sit and relax anywhere. The food is excellent in the restaurants and the buffets are good with many different dishes. The staff were all very friendly and front staff helpful [... read more]. Highly recommend.

Amazing hotel

The hotel was amazing Super clean, food was excellent and staff was very helpful, it was great that we could use 4 resorts, when we did not have the Al-a Carte we tried all the buffets, beaches were so clean and the pools were spotless We will be going back next year again. We met people that have come back to this resort 10 times. The only thing, which we expected, the shows at night are not great, but again we picked the theater with the best sounding show

Wonderful

Barcelo is a wonderful complex with 5 of their other hotels with complete access. There is lots of included fun stuff, pool, amazing slides for the kids, even free daily dolphin show. Clean and spacious rooms. Friendly and courteous staff. Food and service was fantastic everywhere. The only hiccup was at the check in and check out counter which were excessively long, there was a lack of coordination and a lack of initiative and training as every clerk would refer to this one individual for clar [... read more]ification or would disappear behind the counter for 10-15 minutes at a time. This was also evident throughout our stay. However this did not affect my vacation at Barcelo, would return again.

Excellent resort!

Stylish. Convenient. Clean. Friendly staff. Exquisite facilities. Beautiful beach and Dolphinarium. Very good for families with children. Everyone can find something to do there. Truly enjoyed the stay.

Meh

The staff at the hotel were amazing. The rooms were clean but the mini fridge was rarely restocked with the basics which was disappointing. The night life at the hotel was a huge disappointment and not much was going on. The seaweed was horrific. Did not even swim in the ocean based on how bad the beach was up-kept and used only the pool. They had multiple dump trucks attending the beach to get ride of the significant amount of seaweed daily. The gym on-site was fantastic! Food, me [... read more]h nothing special. Average at best. If your looking for a family resort this is not the place for you. Music selection at the pool bar had foul and obscene language, which was directly beside the kids pool. Minors were being served alcohol and puking in bushes creating a fantastic smell with the heat *eye roll*. Sometimes waiting for a towel at the pool took 30-40 minutes. Workers just walked away leaving a longline and frustrated people. We also did a boat tour with Adventures Cancun. Save your money. Food was something similar to a school lunch and the drinks were terrible. We were only permitted at the front of the boat and were only served drinks by one staff member. With 30 people on the tour you can imagine the wait times. Overall the resort was meh, I would not return.

Excellent Stay

This resort exceeded my expectations all around. the property was clean and well maintained. The grounds were perfect. The food was beyond delicious, always lots and great variety. The entire experience with the TripCentral and Air Transat staff was very easy and enjoyable. We had a wonderful time.

Beautiful Resort

The hotel was fantastic because it was so central to everything we wanted to see and do. The entertainment was excellent, but I found it to be a little too short, as the hour flew by. The chicken at the Italian restaurant was the best I'd ever had. Overall, the food was good

Barceló review 👎🏽

We have been traveling to Barceló maya since 2001 2 -3 trips a year till Covid started so for the last 2 years we haven’t been. This trip was horrible, the hotel is short help and it reflects it. Service was bad, all washrooms around the resort were not taken care of, food was ok… management is aware of the situation and can’t do anything about it. Pools were also dirty, beach was ok…We will not be returning for a while with hopes they correct the issues and not let the resort fall apar [... read more]t.

Mediocre

Grounds and beach are beautiful. Food is mediocre and very repetitive. Drinks are watered down. Service is terrible. Waiters are very focused on clearing tables so much that they will swipe plates while youre still eating in between fork movements. Room was dirty on arrival and we never got our included mini fridge restocked no matter how much we asked. Room was cleaned only once (after telling front desk and showing pictures of dirty room and unchanged sheets on arrival) Restaurant booki [... read more]ng system via guest services is terrible and took 2 hours to make 4 bookings. Recommend booking elsewhere if you prefer a clean room and like food.

Clean but disorganized

I stayed at Barcelo Maya beach March 2022. Clean resort, very nice place. Very big! I was impressed with the report itself and the services offered. So much to do and I don’t even think I saw the entire place before I left! I got married at the resort on this trip and had planned a destination wedding at this resort in advanced. My wedding coordinator (Angel) was amazing through the whole process! He was able to help rectify so many issues upon check in. The resort had literally messed up [... read more] every room for booking and had everyone in the wrong rooms and wrong departure dates. Much of my holiday was spent at the front desk dealing the notes mistakes. I thank Angel for fixing many of these issues as well. Unfortunate when you spend thousands of dollars on top of your package to get married and upon arrival it was only mistakes for the resort. I would return, but I hope the hotel continues to provide training for I assume all newer staff.

Great resort

Beautiful resort with Mayan style art, pretty fountains and basins, smart design. I enjoyed the access to the 4 hotels - lobbies each have different Mexican themes. Rooms are clean and well-appointed, service is friendly but a bit slow, lineups at the pool bar. Hard to book the a-la-carte restaurants - the seafood one has great food.

Beautiful grounds and Facilities / Average Food / A la carte difficult

Restaurants were overbooked. Thus only able to access a la carte 3/7 days. That was booking immediately upon arrival. Very disappointing Limited english language amongst staff. Other than front desk and guest services (not typical in the Mayan 8 previous visits) extraordinary grounds excellent fitness facility beautiful beach with adequate chairs well maintained pools Buffet - average Ala carte Italian - average, Mexican - above average, Spanish - below average