Awesome vacation

There is 13 people in our party and we had a fantastic time. The staff was friendly, food was great. Always fresh, lots of vegetables, plenty of variety. different theme nights. The entertainment was good. Our rooms were clean. I can't say more about this resort. The only downfall was the beach. Plenty of huts and chairs but you cant walk into the water. Lots of coral. This place was a scuba driver paradise. I did read that on the reviews but I didn't think it would be as bad as it was. The only [... read more] way into the water was going out the long pier and down the stairs. We spent most time at the pool which was amazing. Erika was the best. she sat with us at breakfast one morning and remember all of our names for the whole week. They encourage was to play Bingo at pool side, aqua fit in the pool and the guys had us playing volleyball in the pool too. We all had a great time.

Terrific Resort

This resort was beautiful and wonderfully maintained. The food was great with lots of choices. The Steak House by the beach served the most tender steaks. All of the staff was supper friendly and eager to assist with anything. Really enjoyed our time. The only problem was the weather, as we had five days of rain.

Just ok friendly staff

The resort itself had pros and cons it is set in a jungle setting a lot of foliage but not flowers and color we didn't get one mosquito bite they do fog at night i expected to see more iguanas laying around but only saw one as well as a wild pig one night . they have peacocks wondering around but only one male they did have flamingos, turtles and iguanas in front of the buffet the room was disappointing it reminded me of something the flintstones would live in although colourful and clean it ha [... read more]d stucco walls the maid did and excellent job they had free wifi in the room with no signin screen the tv had mostly spanish channels but some english there are serious issues with hot water it gets scalding hot and the taps are not in english the "C" is for hot and the "F" is for cold. what we did eventually was to turn the hot and cold on full and then turn back the hot until it got reasonable the food in the buffet was good and lots of varieties a lot of food did not have signage we ate in the ala carte steak house once the food was above average and the reservation was not hard to get. the steak house is the beach buffet in the afternoon the other alternative is the tex mex restaurant its basically ala carte with no reservations. the food and size of the portions was a nice change. however it was loud and bright because it had no windows the beach was excellent and calm. we never had a sand flea bite. the sunsets were perfect with steel grey water. the cruise ships went by the one day at sunset. nice picture but the wife had the camera with her the beach bar made excellent mojitos if you walk to the right on the beach past albertos you can walk forever on the beach and in the water we never went to use the pool and didn't do any activities the shows at night in the theater and beach party was good but starts way to late at 9:30??? i dove at dressel divers, onsite, which were very well organized and i met alot of nice people the only issue is that it's a bit pricey especially with the canadian $ being what it is the reefs were only a short distance from the resort and alot of the divers i spoke with said that's why they keep returning there are so many places to see in the world so i'm not sure i'd return unless it was with a dive group or the price was right

Amazing Vacation

My boyfriend and I traveled as a couple to Iberostar for a week in mid November. The first night we arrived it was pouring rain and we had a leak in our closet - no one really came by to check it out when we called the front desk however it was late and I'm assuming there was nothing to be done about it. It rained in the evenings for 2 days after and didn't leak again. The resort is beautiful, individual bungalows made it feel like we were in the jungle. The AC is powerful and there's a fan for [... read more] added comfort. It was very humid when we went and the room had a damp feel but there's nothing you can do about it - we left the fan running all day to help with the airflow. There are also wild animals scattered throughout the resort. Flamingos, peacocks, parrots, iguanas (big and small) and we even saw wild pigs at night! The food is amazing! No complaints, we ate like royalty. While we were there, the Japanese restaurant was under renos so we only had the Tex Mex and steakhouse to choose for dinner other than the buffet. The staff did a good job keeping food choices at a variety each night at the buffet as well. The beach is rocky and you can't get in through the front. You have to go to the dock and climb in there, there's tons of fish to see so bring your snorkel gear! The staff was also amazing! They would remember your name, what you liked to drink and ask how your day was going. Even sit down and talk with you if you were having your lunch by the pool. Shoutout to Juan and Orlando who kept up with us all week long. Overall we loved this resort, if you get a chance to rent a jeep and drive around the island I'd suggest doing it. We also went to the main land through the ferry to shop at "fifth avenue" in Playa del Carmen and downtown Cozumel you can see all the cruise ships docked. Downtown is busy, lots of vendors, especially when there are ships. Make sure you take the tequila tour! I would definitely back!

Good Resort

We enjoyed our stay at the Iberostar April 25-29. Staff were friendly and food was great. Rooms were a bit dated. If you are really fussy it's not the resort for you. Enjoyed my mornings on the porch drinking coffee in the hammock. lots of activities going on if you want to join in. Beach in front of this resort Is rocky. You have to walk out on the dock and go into the water from there to swim.

Fantastic vacation!

This hotel was absolutely amazing from the time we stepped into the front foyer until the time we left. From the immaculate landscaping to the wild life that was made completely a part of the experience. It was incredibly clean, the service was outstanding, never once feeling the pressure to tip and always getting the best they had to offer. We completely enjoyed our stay at this hotel and it is the first hotel I would complete consider returning to again. Thank you Iberostar Cozumel!! Our famil [... read more]y truly had a wonderful time!

Superb resort

This resort was very well maintained, staff was outstanding, clean, and our needs were exceeded. Great place to stay. The snorkeling was amazing and our guides for that excursion were fantastic. Pool was in great condition and Beach was good as well. Of course this is a coral beach area so water shoes are a good idea. Knowing that is important.

Great resort except for the beach

Food was good. The grounds were very well maintained and the rooms were nice. Pool area is well laid out and the resort is just the right size. Beach was coral and you could not walk out to swim had to use the peer in front of the dive shop to access the water.

Ibostar-cozumel

This is an amazing resort. The staff works very hard to make every part of your stay a pleasure.The food is great. Rooms are in need of updates, but clean and reasonable. The grounds are amazing. The overall experience is excellent and all the positive far outway any negative.

Fabulous Resort

From the day of our check-in until the day we left the hotel staff were super friendly and ready and willing to accommodate any request. The Activities Team are so talented, not only did they run the games during the day, but they were also the main entertainers for the live shows at night which involved some pretty amazing skills, fire show, dancing, impersonators, etc. they also get to know the guests by mingling in the lobby before show time. The setting and grounds are beautiful and maintain [... read more]ed impeccably filled with wildlife – peacocks, iguanas, parrots, cats. It's not a huge resort so finding your way around is easily managed. We stayed in block 72 and the room was excellent. New mattresses and really comfy. The room was close to the pool and we never had an issue with the pool noise. They could install an extra hook in the bathroom for your towels, etc. The only one they had was next to the toilet which was not convenient. The size of the room was a little small. Lucky the TV stand is open so we were able to store our luggage under it. We enjoyed the pool with the swim up bar and the servers were excellent. You give them a recipe for a drink and they were more than pleased to accommodate you. We were disappointed with the steak at the Steakhouse. The steaks were so tough that we ended up leaving half of it on our plate and the ribs I ordered at the American restaurant in the disco was all fat, hardly any meat. The buffet restaurant for breakfast and dinner was good with a variety of food every day and some days they had a special theme day. We ate at the Le Ceiba almost every day for lunch and the food was delicious with a variety of salads, burgers, fries, pasta, fish, Italian, Mexican, etc. The beach was OK but if you wanted to walk into the water it was really rocky. One thing I missed was not having the free Wi-FI in our room or at least offer it free in the lobby so that I could keep in contact with home in case of any emergencies. I would recommend the Iberostar to anyone looking for a relaxing place to stay.

Iberostar cozumel - place to stay

This resort is extremely well run. rooms do need some upkeep, (some have been done already however, the one we stayed in was still quite run down although clean and comfortable. Food - great, staff very friendly. Would definitely recommend this on to friends.

EXCELLENT RESORT

WE TOOK OUR FOUR CHILDREN TO THIS RESORT THIS YEAR, AGES RAGING FROM 10 TO 21 YEARS OLD, WE ALL HAD A GREAT TIME, THE FOOD WAS EXCELLENT AND THE NIGHT "SHOW TIME" ENTERTAINMENT WAS THE BEST WE SEEN IN A LONG TIME(ROCK & ROLL SHOW WAS THE BEST), THE RESORT HAD PINK FLMINGOS, PARROTS, LARGE EGUANA'S, PEACKOCKS THAT FED FROM YOUR HANDS, AND WE ALSO SPOTTED TWO WILD PIGS ROAMING THE GROUNDS AT NIGHT?

Wonderful resort

We had a great time at this resort: the grounds are beautiful with a lot of vegetation and birds (peacocks, flamingos! and parrots), the food was very good with lots of variety and the service excellent. Most of the night time shows were fun (there were maybe two misses). The beach is very rocky but there is a long deck from which we could get into the water and meet the fish. We couldn't go scuba diving because we traveled with small children but they had scuba trips in the morning, afternoon a [... read more]nd evening. Overall this was a great resort.

Great resort

Great selection of food and good variety at all meal times. Staff extremely friendly from housekeeping to front desk and restaurants. Love the wildlife - flamingoes, peacocks, parrots, cats, turtles, iguanas..... Relaxed setting with two storey units with wandering pathways.

Pleasant resort, excellent staff

We stayed as a couple Feb 4, 2015 for 1 week. We were late arrivals with a small group, so check-in was quick. We were taken to an 8600 room, but it was somewhat musty and had double beds. I went back to the front desk with the Bell man. Within about 15 minutes we had a king bed, as ordered, in the 2400 building. Our 2nd floor King room was larger and recently renovated. The housekeepers did a fantastic job all week, and usually were done fairly early in the am. We had hot water, stocked fridge, [... read more] and clean sheets when requested. TV was kinda skimpy on the English channels, but we managed. Internet was fairly speedy, although we only used it a couple of days. The beach was coral, as we knew beforehand, so snorkeling was the entertainment. the beach was nice, shade plentiful, and rarely had problems locating a chair. Gaspar at the beach bar is a machine. He takes orders 2 or 3 drinks ahead and never stops giving. With the smaller resort, there is very little waiting in line. Bars, restaurants, front desk, etc. all handle the volume well. The entire staff are friendly and helpful. The grounds are well maintained. We ate in the steakhouse, and the Disco bar. The sirloin at the steakhouse was chewy, [was told after to order the tenderloin], and the steak in the disco was very good. Buffet food was fine, with a wide selection, but somewhat temperature challenged. We did the Polaris tour, the group was quite large, but it was fairly well organized. All in all a very nice hotel, and very pleased with our stay. slick

Great Vacation!

First of all I must thank Jenn Black from Trip Central for all her help!! She was bang on! This was a beautiful resort. Very helpful and pleasant staff, food was very good! The pool, beach area, grounds were just amazing! Too bad it couldn't be a non smoking resort! We will be back!! Oh and we got engaged while we were there!! SUPER VACATION!!

Iberostar Cozumel is amazing

Staff is wonderful, Food excellent, the grounds, pool and beach outstanding. The rooms could use some upgrades but they already started to do that. We have been going there since 10 Years and that stands for itself.

Average

Beautiful grounds, very well maintained. No grill on the beach, nor at the buffet. Friendly staff. Water gets very murky on windy or stormy days. Snorkelling area is very limited due to boat traffic at the pier.