Great resort, especially for families with children

Stayed for 10 days in November. Everything was great, especially amenities for children. Though the sea was rough most of the time, still enjoyed the beach. For swimming pool lovers, there are several nice pools on different levels... The staff is exceptionally helpful, hospitable and friendly. All nights we slept with balcony door wide open, and there was not a single mosquito - first time ever, and we go south every year... My grandchildren made great friends with life-guards, especially wi [... read more]th Pavel. He was so nice that even brought presents for the 2 boys when we were leaving.

Mariaromero2002@live.com

Staff need improvement, very stressful staff ....the staff working en the lobby very rude.... Food is ok,toillets near to restaurants they are disgusting... We expect a better hotel for the price... When we arrived to cancun we was waiting for the transport too long...

OUTSTANDING STAFF

GREAT FOR FAMILIES, LOTS OF ACTIVITIES, CLEAN, SUPER FRIENDLY STAFF AT THE POOL AND AT THE FRONT DESK, ALL ROOMS OCEAN VIEW, BEACH WAS FABULOUS WITH GORGEOUS TURQUOISE CLEAR WATERS AND PURE WHITE SAND. ENJOYED THE STEAK RESTO, THE ITALIAN RESTO, AND ROOM SERVICE WAS ACTUALLY PRETTY GOOD FOOD NOT AVAILABLE ON THE BUFFET WOULD HAVE GIVEN 4 STAR EXCEPT: THE BUFFET WAS POOR WITH LITTLE SELECTION,

Awesome resort

Like it all except the buffet could be better. Great entertainment staff as well as Wayne's boots restaurant. Would go back and enjoy the adults only section. Sadly renos being done although it wasn't in the buffet area when it should have been.

Great resort for your kids!

This hotel was very clean and staff was super friendly. It can be difficult to find a good resort to keep small kids entertained, but our 1 and 5 year olds had a great time and did not want to leave. When they aren't taking part in the daily activities set up for them there are pools, water slides and the ocean! The food was excellent and great for our on-the-run lifestyle. The nightly shows were an added bonus after a fun filled day. The staff working here are A+. They remembered our kids names [... read more] after the first day and always greated with a smile. Loved our stay at Crown Paradise!

Great Resort

Great Resort, Beautiful beach, staff is amazing from waiters to bartenders to concierge and front desk staff. Clubbing promoters could be more accomodating at the clubs themselves instead of leaving you there, Had a good stay.

Amazing resort

This resort was great, the staff and entertainment staff really do make this resort a number 1 on our vacation list, we plan on going back. The food was good the hotel is great, great for families with children.

Amazing resort

This was my second time at crown paradise and I don't think it will be my last . Wonderful friendly staff, beautiful grounds and well maintained, plenty of variety of food always available. Love this resort

Friendly Resort

The staff are very friendly and cater to you needs. Food choices are excellent at the resort or in town. Rooms are clean and f you have a problem its fixed quickly. Washroom in the pool area gets over used but if people were made aware of the one near the buffet restaurant it would relieve the pressure. Would return again.

Great resort for families, good value for money

This resort was clean, the rooms comfortable and there were lots of activities for kids, including the baby paradise club for our 2yr old. There is a good choice of restaurants for dinner and the buffet has a good selection of food for breakfast. If your kids eat lunch early (midday) there isn't a lot of options other than hotdogs/burgers or sushi (which wasn't great). The pools are awesome, watersides are great for the kids - but all of the pools are quite cold. We spent most of our time on the [... read more] beach, which was really well looked after and the water was beautiful to swim in if calm, on windy days it can get very rough. The hotel house keeping staff were a little slow to deal with - our fridge didn't work for the first three days despite numerous requests, and we had to wait a while for a crib too. But otherwise a great trip for the money.

+ great beach -everyone that stayed was sick

the hotel grounds were in good condition .My problem was the food at the buffet was cold until I complained to the hotel manager Carlos that our whole family of 5 has been ill. The dinner reservations is a joke no availability until late with young kids its jut not happening the hotel staff try's hard but sadly they are under staffed for the amount of guest staying at there establishment.

Wonderful hotel!

This was our first time staying at the Crown Paradise and we loved it. Rooms are clean. The grounds are beautiful not to mention the beautiful beach and sand. Staff are super friendly and very helpful. We never had any issues.

Great family resort

Great hotel, grounds and beach. Lots of variety for food, activities and pools. Amazing staff. Pool culture is loud, energetic and busy. We stayed at the beach with our 3 kids which was more our speed. Only complaint is that the washrooms are far from the beach and main pool. Only an inconvience but didn't affect our overall experience.

Friendly, courteous and helpful staff.

The resort staff was great and went out of their way to be helpful. The rooms were clean but dated. I was very impressed with the cleaning staff. We had switched rooms and accidentally left my wife's earrings in the vault. The cleaning staff tracked us down and returned the earrings. The resort was clean and the food was very good.

Great family resort

Kids club and water slides were great and loved by by kids. The burgers and fries at the poolside snack bar were great. Also, crapes station at LA Palapa was great. Mechanical Bull st Wayne's Booths ! Overall a great value for the family.

Great vacation

Food was fantastic, drinks were cold, sun was warm:) Staff were mostly helpful and accommodating. Tower 2 (adults only) was definitely nicer and better maintained than tower 1. Pools were lovely, entertainment could have been better located. (Hot, stuffy and crowded room indoors). Elevator in tower 1 (middle one) was super sketchy....first day we hit "lobby" and the doors opened to a cinder block wall with spray paint on it. Scared the pants off my 9 year old daughter. But we were lucky because  [... read more]the next day other guests got stuck in it for 15 minutes. The other two worked marginally better (stopped at EVERY floor on the way down and up). Overall, we would definitely return. Loved the area and the weather:)

Amazing

This hotel was amazing in every way. The staff was friendly the grounds were clean the rooms were clean and the food was fantastic. We have nothing to say bad about this resort but to recommend it for a wonderful vacation

Good resort

The resort was good, they were not very organized. Our rooms were not what we booked, but they changed our rooms the second night to accommodate. The pools were very busy, you could not get a seat- same with the beach.

Read on and make your own decision...

The hotel was situated close to the airport which was great. Arriving in the morning and waiting until after 3 for check in was not. Outside grounds were kept very clean including the beach area. Not much shade on the beach we mostly situated ourselves in a private area overlooking the beach with partial shade but had to get up early to save those spots. Restaurants were adequate and the food was relatively good. All staff were polite. Maid service was exceptional. So my only complaint was that  [... read more]the rooms were quite tired. Our daughter-in-law was first checked into a family room which turned out to not be good at all. The bunk beds were so small the girls could not even sit up in them. There view partially overlooked the ocean and then to the dilapidated resort beside Crown Paradise...needless to say....they switched to a different room the next day. Our transat rep did not arrange the return transportation to the airport after we had booked it while at the hotel....took quite awhile to arrange a van.

Crown paradise

This was by far the best resort it was very clean staff was very nice I wasn't to happy with food but I'll give it 4.5 star was lots to do on resort music was great I loved the pool on 1st floor outside