Good resort

Check in was smooth, room was clean but only 2 double beds. We were near the exit door to the stairs that banged every time some one went through it. I told front desk about the problem but it seemed they could not fix it. Stay off the second floor. The food was good not great some of the deserts went overboard on sugar. lots of time share sells people just say not interested and they will leave you alone. The only real problem was the Sunwing rep. In Cozumel there is no bus to take you to and t [... read more]hrough to the airport you have to get a taxi trip from your rep there. He will tell you that they are having a meeting after your first day but when we got there we noticed that there was no meeting but a line up of couples being hard sold on tours before you got your taxi chit to get back to the airport.

Ok for the price

Need king beds , coffe maker , clock and fridge . Resort and staff great , clean ,friendly efficient staff . There was always a shortage of chairs around the pool and at the beach . And we were always bugged by time share reps...never again !

The trip was great

The food was really good, we were so pleased we booked at the Royal. The hotel was very clean and the staff very professional and friendly. We ate at the buffet every nite, great selection of food. The beach area very small, be love a beach, but we still enjoyed it. The shopping was great,both downtown and at the plaza near where the cruiseships stop. Lots of jewellery stores. Toured the island as well, would definitely go back to Cozumel, there is still lots to do there. The best part was we fe [... read more]lt safe at all times. this hotel? (grounds, public areas, rooms, dining, features, etc.)

Take the good with the bad!

The Good, *Hotel and grounds are well kept, truly beautiful. *Staff make the stay at this resort. The food was excellent, the fish was delicious. Try the Coconut Crusted Grouper in the Mexicana Restaurant . *My husbands luggage did not make it and the staff directed us where to go to purchase him personal items and clothes for the week. What a Memorable trip! * Rented a van with other couples, visited the East side of the island for the second time, a must to see. Coconuts restaurant elevated ab [... read more]ove the Ocean, great views, beautiful beaches and local vendors. The Bad, *Rooms were comfortable, though requested a King size bed and was told they were only for the Royal Vacation Group. Ended up with 2 doubles for the first time at any resort, we have stayed in. They were as hard as rock and I have read this in reviews prior to our stay. Caused sore backs! * Requested an Ocean View at booking and was told that there were none available when we arrived. * Royal Vacation Group, aggressive. Sat through a long session of about 2.5 hours and told it would only be 1.5. * If you have a late flight, Nolitours/Airtransat told us there would be a complimentary room to freshen up for us and the front desk said no to other guests, though we were fortunate to have made friends during the week, that took care of us and our luggage until we departed to airport. * Ale carts booked the same day, line ups long, though I was always, one of the first in line and waited a good hour to book.

Beautiful view!

Small sand area, but great lounge platforms right up at the ocean. Great snorkling right off the sand. Amazing pool areas with lots of trees, but pools are not heated!! Cleanest all inclusive we have ever stayed at. Buffet okay. Restaurants both very good food and great service.