Still beautiful as ever

I went back after 14 years, still an amazing resort on all level of service. The resort needs a overhaul as it was closed for so long and some upgrades Will go again no questions asked ❤️ Nothing much I went with 7 friends and we all had an amazing time it was first time for 2 of them and they enjoyed a lot

Very Good Resort

Lovely resort, nice rooms, great staff and management. Front desk staff very accomodating. Very few shortages for Cuba. Beach a bit difficult for swimming but still nice. Grounds very pretty and well maintained. My third time there and will return.

Great Holiday!

Well kept hotel with wonderful friendly staff. Food for Cuba was well executed considering the difficulties there. We did not miss any meals!!!You have a bit of a drive from the airport, just under one hour but it was a comfortable bus and a chance to view the countryside. The rooms were clean and had updated bathrooms . Reliable Wifi available in the rooms .Beach was clean and private but water had a lot of coral but great for snorkeling . Overall exceeded our expectations

Far from 5-Star

Grounds could be maintained much better .Rooms luxurious but many small things required repair , door handles etc. No alarm clock or USB ports for phone charging. Food was terrible, not much selection or variety. Staff not adequately trained in allergens, like gluten-free requirements. Having a gluten allergy, I was frequently brought meals that had wheat products despite being reassured prior to ordering that it would be prepared gluten free. We had the Royal Service package , but services was  [... read more]far from Royal . Beaches and pools were beautiful and bartenders were welcoming and served well , drink selection was limited and bar staff had limited ability to make many drinks. Overall I would not recommend

Wonderful place

My husband and I went to the Paradisus to celebrate our 40th anniversary. We have been to many other places around Cuba over the years but I didn't know what I was missing. This place was just better that others. Staff extremely happy and helpful. Food plentiful, eggs, bacon, fries, pasta, chicken, desserts, great soups, juices, fruit, salads, fish etc, were all plentiful. The grounds were exceptional. Lovely mature palm trees and wonderfully manicured. My husband loved the snorkelling an [... read more]d other activities like tennis and kyacking. We'll would love to go back.

3* hotel

Horrible service and food, 5* star beach and ocean. Wouldn’t consider this resort for the future trips. The buffet been closed every two days. If you don’t make a reservation afternoon before 2pm - you fcuked

Best in Cuba

My second time to this hotel , and it keeps getting better and better! The staff are second to none …… i didn’t encounter one unhappy , or unaccommodating staff member my whole stay …… special thanks to Marisol in the pool restaurant ❤️ ……. The grounds are are as beautiful as you’ll ever see …… even though Cuba is still rebounding , the food ( and rum of course ) is very good …… I love to experience different places , yet I will return yearly ……. Thanks so much !! [... read more]!

Ok experience.

It wasn’t worth it in my opinion. I don’t believe the room was properly cleaned before I entered because there was a strange smell coming from it - near the front door (where the washroom was). The washroom didn’t have a proper door. It had a curtain, which was a little weird but it was ok I guess since I didn’t have to share the room with anyone else. The keyless entry didn’t work properly, even after I had kept it away from magnetic devices - such as my phone. The people were frie [... read more]ndly, but aside from that, it wouldn’t be a resort I would go to again, at least not by myself.

Very a good resort

Well, we been 12 days with my wife from August 25 to September 5 and there is nothing to complain. Everything (resort , rooms , food, beaches ,services and cleaning’s ) is been very good.. Would go again with no hesitation.

Amazing Resort!

It was my first time in Cuba and I had great, relaxing experience while staying at the resort. Very friendly staff, outstanding services, spa, food and drinks, spectacular entertainment team and live performers.

Nice resort

The resort was clean and nice but for me personally there were more negatives than positives. A lot of the food at the a La cartes were pretty much all the same not much variety. Not much variety in drinks, mainly just rum drinks. One of the days my maid didn’t even clean my room and for two days they didn’t put more beer in the fridge. Unfortunate to see that they didn’t have their buffet running but that was due to the low season. I understand that Cuba has their shortages so I’d [... read more] like to say this is more informative than a complaint as I would definitely come back especially since I’ve made nice connections with some staff.

Nice, clean resort

I didn't have high expectation since this is a Cuban resort, but it was surprisingly very nice resort, both my wife and I loved it. My wife is very picky about cleanliness, food, and services but she was surprised at how the clean the resort was. It is a 25 year old accommodation but it was still a beautiful place. Totally recommend it.

Excellent resort worth returning to

We were thoroughly impressed with the resort (particularly the Royal Service section with its private bar, lounge, restaurant, and infinity pool - it was absolutely worth the relatively minimal upgrade charge the front desk offered); with the staff who were all very friendly and fluent in English; with the grounds and facilities (including excellent soft sand beaches with surprisingly good coral/reef snorkeling); and with the evening entertainment (including live music earlier in the evening and [... read more] a variety of well-executed shows). The spa services were very reasonable, and getting access to the spa pool and beach for the day is worth the price of a massage on its own. One small surprise - as all beaches in Cuba are technically public access we occasionally saw a local with kids on the adult-only resort. A mild perturbance, and there was never more than one family on a beach that we noticed. Another small surprise - while the resort description states scuba is included, it is not (as of a couple of years ago). But the good news is two dives on a professional boat with good instructors is only $60 USD. If you buy a larger dive package each dive can get down to $23 each! I've never paid so little in my life. And the scuba "scenery" was very nice. Of course traveling in May the resort wasn't busy but it was pleasantly occupied and staff seemed to work as hard as they would in high season. Yes, the food offerings were somewhat simple, but there was good variety at the buffet and a nice selection of a la carte restaurants. And yes, as with all Cuban resorts there were things that couldn't be found (e.g. ketchup, orange juice) but that didn't take away from an overall excellent experience. Having traveled extensively in the Caribbean I've been to "fancier" properties, but the combination of a beautiful setting, great facilities, peace and quiet, and value for money combine to make this one of the few resorts I would be interested in going back to.

Beautiful Resort!

We knew what to expect, only the best, another amazing stay! It’s our fourth time visiting this resort. We were welcomed by Lina’s amazing and efficient team! All staff members should be recognized for their professionalism and their impeccable hospitality! The presence of the general manager was much appreciated. José took the time to go around and talk to the tourists on how things were going, same as for Lina. Food was really delicious! From pork, lobster tail, chicken, beef and fish [... read more]! As for wine; white, red, rosé, and sparkling wine were all available! Nice variety of drinks! Every night on the RS side, talented entertainment were scheduled! Check the daily activities posted. We enjoyed a nice walk in the nature with two energetic resort animators. Cuban day is on Wednesdays with very good food and entertainment on the main side beach! Liked the small catamaran ride! We also went to the market at Guardalavaca. Snorkelling was good! We saw lots of fishes and corals. Thank you to all for the amazing vacation!

We loved this resort

beautiful resort, clean, wonderful staff xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Wonderful Resort

The resort is easy to navigate, the grounds are impressive, and the staff are wonderful. There was plenty of fresh veggies and fruit everyday and chefs were on hand to prepare fresh cooked eggs, omelettes, and other breakfast foods as well as fresh cooked fish and meats for lunch and supper. There was a variety of breads, cold meats and cheeses. The pools and beaches were spectacular. I would recommend this resort to anyone

Amazing resort

We were at this resort for 2 weeks, the resort is great , staff are amazing. They go out of their way to help in anyway. The food, the restaurants were all great, except for the international restaurant was so so, but everything else was great. The beach club restaurant and the 24 hour restaurant are very good also. The beach was nice great for snorkelling water is clean. The pool was nice the swim up bar and the staff there were great. The rooms were large and cleaned daily. I would definitely [... read more] stay here again. One thing I would like to say is to all Canadian’s, Canadian money is widely used but please don’t use loonies or toonies as tips, they are no good to the staff, they cannot use them for anything, I would recommend taking 1 $ American bills for tips. Everything else you can use Canadian

The best resort in Cuba

Absolutely amazing hotel , place , accommodation , staff Very elegant . Well organized , very special place Adults only , quiet , mostly couples , canadians, Germans , Russians The only complain is on Air Transat flight attendants, few disputes, unhappy faces , rude If You ask a can of pop the attendant said you can get just one to share with Your companion ( you couldn’t get just one for yourself ) in a very rude manner Please check flight from Holguin 21:35 Sunday April 16 2023 Air Trans [... read more]at should get this complain

Would Return in a Second!

This resort gets top marks for friendly staff, food offerings, comfortable and spacious rooms, ease of access to everything, free amenities, location, food handling, water handling, beautiful beach, excellent pool area, access to loungers, beautiful gardens and grounds, easy a la carte bookings and so much more. The staff is terrific - from everyone at the front desk, to the wait staff in the buffet, the bar staff, the security team, the porters and the entertainment coordinators - all of them s [... read more]uper friendly and responsive. Can't compliment them enough for making sure you are having a good time and have everything you need, and always prompt responses from customer service. Buffet had lots of options every day, plus breakfast omelette station, pasta bar at lunch and dinner, and a carving station for dinners; fresh bread and rolls all the time. Of course the weather was fantastic and the ocean incredible. Easy to get around and participate in activities, with beautiful views, a botanical garden area and nightly entertainment. Plus a club/disco for late night if you want. This place is ideal for couples and small groups, and you can even get a personalized heart, displayed all along the beach front to commemorate your visit and occasion.

Another fantastic trip to Paradisis Ro de Oro

Just got back from the Rio de Oro for the 17th time and it was one of the best yet. The staff are like visiting old and new friends and accommodating in every way possible. They overcome any shortages, which are beyond their control, with innovation. The bathrooms in the rooms have been beautifully renovated and the grounds are beautiful inspite of the draught they had been suffering. Many of the guests are return customers who know a great vacation spot when we have found it.