Best beach!

Resort was great, nothing fancy but totally adequate, great bang for your buck. Beach was amazing, a close walk across the street with a bar right there. Went on March break and it still wasn't crowded - always space with shade, chairs etc. Room was nice and clean. A/C didn't work but we didn't complain because it wasn't needed as it was really comfortable at night with windows open. Great location, you can walk around the area by the resort or take a quick cab into downtown. Went out every nigh [... read more]t and had a blast! Great spot! no complaints

Very nice resort

We have stayed for the 2nd time here . We love this resort. Nice location Good food Clean. Nice staff. No complaints about this resort. This is are 4th time to Varadero and we are looking forward coming back to this resort in the near future.

Great hotel for the price

we are use to going to 4-5 star hotels/resorts. We decided to try a 2-3 star as stars only mean anemities. The hotel is dated. Unlike high end resorts that are surrounded by lush vegetation, this hotel is surrounded by 4 streets and exposed to dirt and grime, but the location is FANTASTIC. Our room was clean.. The maid was in everyday. The dinning hall was cleaned after every meal. There are lots of jelly fish on the beach, so best to have water shoes. The lobby washrooms are also spotless. Yes, [... read more] there are no locks on the doors and some have toilet seats. The food was way better than the 4.5 star we were at in Nov/Dec in Cuba. The only MAJOR complaint I have are with some of the tourist. they are rude, disrespectful and downright pigs. No wonder some complain that the place is filthy. Some tourist leave garbage all over, flick their ashes wherever and leave their cigarette butts all over the place including by the pool edge. the only place it looks like where the maid dont clean often is the stairwells. But otherwise this is a good place to go. You wont get the same amount of service as a higher end, but if you are reading this, you are looking for a cheap vacation. Definitely going back in November 2016. Items I would recommend bringing are -coffee mug/travel mug/ bubba cup -hand towels for your room and facecloths -your own beach towel -watershoes -a flat sheet as theirs is not fitted and is small and just hangs off the top of mattress. -spray bottle and essential oil. Our mattress did not smell of mold but one pillow did. So a few sprays of water/oil and it solved the problem -Place mats as their tablecloths are old and stained and not eye pleasing. -bring your own shampoo Go with low expectations and an open mind and enjoy your stay. Lots of little restaurants and snack bars and a flea market is right beside the hotel. Also, we left our patio door open all the time and had no problem with bugs.

Good resort

We found the room to be very clean. The mattresses were good and comfortable. The food was great, really enjoyed the shrimp at lunch one day. The staff was good. The weather could have been better, was cold and windy. Did not get to go on catamaran trip.

Satying at Sunbeach Hotel-Varadero

My experience at Sunbeach Hotel in Varadero was not a great one. To begin with, at the check in, the receptionist held my passport without my consent and only returned to me after I went back to the reception and I insisted to have my passport back. Next morning when I went to breakfast I saw some clients upset and worried because they were asking for their passport and the receptionist was having a hard time to find it. In addition to it, they also held my e-ticket and they LOST IT. It have cau [... read more]sed some stress. The restaurant is small and the exhaustor doesn`t work very well. When you have your breakfast, lunch or dinner in the restaurant, you will leave there with a strong smell of food. A very small variation of food, but the worse, that is a LOTS OF FLYES on the food all the time. Disgusting...

Very thankful we had good weather

location - good for touring around, very safe to walk around at night, beach - not so great for the beach as you have to walk across a street, no beer or toilet available at beach, the beach itself is fine but not enough chairs room - clean, nice bathroom, not very good bed dinner - red wine was only available at dinner one night of our entire week, totally unacceptable, food was pretty much ok pool - could use a good cleaning staff - most could use some customer service skills, how hard is it t [... read more]o smile? mgmt should watch their staff in action and they could see who makes it nice for guests and who just goes through the motions and who just shouldn't work with the public.... HOLA SUN rep was awful

Average resort as we expected for 2.5 star.

The room we had was very clean and sufficient. The grounds were well kept. The dinning room table cloths need attention and should be changed when soiled. The food was as expected but very repetitive. Same old same old. Fish was excellent. Recommend only if they know what they are in for. It is a true 2.5 star. Staff need to be more friendly, found very few you appeared to enjoy what they were doing as well as their guests. It is the service industry after all and one should not be ignored while [... read more] staff chat up their friends. Location is very central to everything if that is what you want. Noise in the evening will probably keep you from sleeping sound but who sleeps on vacation anyway.

Beautiful beach across the street

Hotel was very decent, main lobby very clean. All staff helpfull, food ok, bbq shrimps amazing. Cocktails are colorful . Beach and view of ocean across hotel amazing. Tallest building in Varadero ☺ . Missing music during the day . Exchange office have money every 3 days , but that is expected , life is not perfect

Disappointing (First visit 3 years ago) was better

New paint but still same OLD building. Waited an hour for Holasun representative to show. No-show, no call. Lobby clerk said we would have to pay to phone her. Asked another rep to get her to see us. NOTHING. We will try iTravel2000 next time and another resort. Had better luck with them.

There is better

best was the booze and Beatles Bar down the strip, staff was great except Giovanni the entertainment team director, he's lazy. Rooms are big and clean, hotel somewhat clean. Food was sub-par. Beach was great although we had to walk to it. Beach bar was never open? Desk manager did nothing to accommodate us at all and we only had 1 request, and that was that 5 of us could be on the same floor and then had the nerve to ask for some articles upon us leaving.

Amazing Resort

The hotel was great although a little run down but who cares, the time that I spend in my hotel room is not worth even getting disappointed over. They were in the process of painting the hotel anyways. The people were incredibly warm and friendly. I would go back in a heartbeat.

Good location

This was a simple hotel with hot water, in downtown Varadero close to everything. The rooms were cleaned every day and the hotel staff were all very helpful. We did not eat at the resort while we were there, but from what I was told, it was average.

Not going back

I have stayed in much better. I would not stay there nor would I recommend it. Been to Varadero 6 times and this was the bottom of the totam pole for me. Chamber maid invaded my privacy and found very little for kids to do.

Overall good experience

We were a little disappointed when we first showed up because the hotel is a little dated. The first day service was not great but this greatly improved as we made friends with a few of the staff. For Under $700 per person you cannot complain. The beach is nice and there are many good restaurants around.

Great Location

Great location! The grounds and pool were quite good but definitely a 2-3 star. Front desk staff were very poor and unhelpful but the rest of the staff were OK. Not 5 star OK, 3 star OK. The room was dissappointing overall but the bathroom was very nice.TV did not work but my wife and I did not really care about that. It is in a wonderful location. Right across from a great beach. We could walk to shops and food and a bit of a walk to the bank. Front desk was not helpful with money exchange or b [... read more]uying water but we found a place to buy bottled water 2 minutes down the road and the bank 25 minutes away. Bus and cab always going by and next time we will take the double decker bus for a ride. We would definitely go back to Veradero for a relaxing and inexpensive vacation. We would probably try a different hotel next time but would go back to Sunbeach if it was priced better than other places. The meals were OK on the whole. We could always find stuff to eat. Our travel agent with Tripcentral was Cathie. She was great! She explained the hotel to us, as she had been there, so we knew what to expect. She was also very prompt in returning phone calls and very upbeat, courteous and positive whenever we spoke. I would highly recommend her. I would recommend this hotel if you are on a budget and don't expect much but we will likely try a different place next time.

Only if it's really cheap!

Passable is the best I can say. The staff was very nice, nobody freaked when I took hotel food across the road to share with my local friends. But mu room flooded every time there was a good rain storm (I was not offered another room) it got cleaned up no problems but still. Only some rooms had fridges, was very clean though. Elevators are ancient and slightly scarey, one stopped on me for a nerve racked minute or two, phone in elevator did not work. Food pretty average for Cuba, the bars eh! If [... read more] you go to bed early it may be very loud for night time animation. Location was great, and beach was wonderful. But I don't think I'll stay there again and if I were a person who spends all their time at the resort I really wouldn't go, I had a good time cause I never spent any time in the hotel.