Iberostar plays alamada

The hotel was amazing. Rooms where spacious and clean. Food impeccable and varied. Beach has beautiful white sand and water was clear blue and serene. Bus came frequently to take everyone into town. Very fun and interesting activities.

Resort was Good, Food not so Much!

The Resort was very nice, but as an overall experience, I would only give it a 4-star rating. The food 3+. The Reception area was overwhelmed with those checking in, checking out, exchanging $, etc. The majority of the staff was great, the entertainment was good; there was not shortage of things to do. The old cars were fun to see and to drive in. For more info, see blog sent to Trip Central. My sister, mother and I feel we should be reimbursed for the inconveniences about the room,  [... read more]and the injuries sustained by my sister. We look forward to hearing from you.

Pretty good for Cuba

People at resort very friendly and nice. Food was the best I ever had and I have been to Cuba at least 6 times. It was kind of weird that they ran out of French fries, chicken and coke a cola. The breakfast were great with a large asortment of baked goods and breakfast items. Entertainment was good. The coffe was great as well.

Enjoyed the resort.

This was our first visit to the Iberostar Playa Alameda and we enjoyed the resort and all it's facilities. The employees were always friendly and the hotel was well looked after. The size of the resort was perfect with around 350 rooms situated in eleven - 3 story buildings. The layout of the resort made all the facilities such as the beach, pool, restaurants, courtyard and theater easy to find. Everyday there was a variety of entertainment from 7 to 8:30 pm in the outdoor part of the lobby bar [... read more] followed by the house band in the courtyard. We will return!

Amazing resort

Everything was so beautiful looking for to go back there again it is so beautiful and the beach is so amazing and the staff so remarkable they keep us busy at all time we dance play all kind of game and so nice to walk around at night and the sun is so nice

Great Vacation

We recently stayed at the Playa Alameda in Varadero. All in all it was a great vacation. The staff are friendly and helpful. The first room we were given unfortunately had a bad mold smell and was quite damp. After a few days we were able to switch rooms. The second one we were offered was excellent. Very clean and bright. The resort is a great size, not too big. Night life was great. Lots of activities offered. We would go back!

Not a 5 star by any standards

Grounds clean and well kept Food is best we've had in Cuba Workers do the best they can and truly make a big difference. Friendly and work very hard Towels are rare as is toilet paper Beds are hard and thin. Linens not so clean. Pillows are pancakes

Hotel in need of serious upgrades

This hotel wasn’t great. It was clean, staff were friendly, and beautiful oceanfront, but everything else was lacking. Pool is only open until 6pm, rooms are basic and in need of upgrades. The shower flooded every time it was used (less than 5 minutes) and we had to call several times to get the issue addressed. All of the other members of our groups experienced issues with their rooms as well. The food was horrible even by Cuban standards. Would not be going back.

Beautiful grounds, great people

Just got back from a 5 day stay at Iberostar Playa Alameda. Since we were there for such a short period of time, we didn't do any excursions and stayed on the resort. Luckily, there was lots to do - Charlie and the entertainment team do a great job of hosting events. We did rum and cigar tasting and pairing, cocktail mixing, dancing, and much more. The fresh-grilled meat and sausages by the beach during lunch was a favourite daily activity. The grounds and beach were incredibly well maintaine [... read more]d. For the most part, the staff were also incredibly kind. One thing that was a bit frustrating was that many people would put things on beach and pool chairs to reserve them and leave for hours at a time. If you come here, please be kind and take your stuff with you when you leave! The room itself was fairly muggy - I'd recommend leaving the AC on for as long as possible, otherwise the moisture will make your clothes smell a bit funky. There was also a piece of glass on the floor when we first came in and the balcony door was broken. However, the rooms are fine if you're just using them to sleep in at the end of the night and not spending your days there. Overall this was a great place to stay, even if the rooms were somewhat lacking.

The best staff and managers.

The staff are the best at the Iberostar Playa Alameda just 10 kms from Varadero . The food was great at the buffet, Italian and Romantico. Our room was keep very clean and tidy everyday by some amazing housekeeping staff. Like all hotels there are always a few things that need to be fixed but these were looked after by repair workers in an "island time" fashion. The work was done and everything was in running order again. The beach is beautiful, clean and easy to walk into and out of. Say  [... read more]"Hi!" to Charlie if you go there, he is the Entertainment manager and a great guy.

Worth going to.

Overall good hotel to stay at. Nothing fancy but nice and functional. Food at the dining facility was good. The 3 a la carte restaurants were not as good. Lack of pool-side and beach lounger was an issue. Simple solution would be to not allow saving a lounger with a single towel. Either use it or loose it. Mostly Canadians at this hotel (80%). Did not meet any Americans. Most of the staff had trouble understand English, but they were very friendly. The nightly shows in the theatre were [... read more] nice. Beach was fantastic.

Best Cuba Vacation.

This year was our third vacation to Cuba. Once to Cayo Coco and twice to Varadero. Bar far this was the best vacation of all three. The resort is older that the other two we visited but the resort is so well maintained and the staff go above and beyond to make sure you are enjoying your vacation. Ever staff member that walks by you at the resort always acknowledges you and often asks if you are having a good time. The food was amazing...there was even season which we had previously heard wa [... read more]s lacking in Cuban food. The Beach BBQ every day at lunch was fantastic. The after dinner performance and the evening shows were amazing. Often when asked whether I would return to a resort, my response is usually no...only because I often want to experience new places and new hotels. However I definitely know I will be going back to Iberostar Playa Alameda.

Feb 6

Too many things to list, first AC was cool but didn't draw out the humidity at all, had to iron my clothes. Bathrooms at the beach I wouldn't send a homeless person into, urinals full and spilling over all the time. Wooden walkway to the beach just unsafe to use. No evening lighting, broken or missing bulbs. Food cooked at the beach BBQ was always burned, always!!¡!!!!!!!

Iborestar Playa Alameda

The resort overall was very nice. Not crowded in the bars or buffet. It was clean and had some nice ammenities. The rooms were quite bad. When we arrived the pillow had mold on it and we did not get the king sized bed we had requested. The sheets were so moist it felt like I was sleeping in a wet bed. The repairs were very poorly done in a lot of places and kind of ruined the atmosphere in some places. However, the food was very good. Huge selection of different foods and it mostly gets cooked i [... read more]n front of you. The restaurants were very nice as well.

Clean but needs better service

It has beautiful clean grounds but lack of service. It says it offers king beds and coffee makers but they don’t. 90% of rooms is two double beds that are not comfortable at all but are clean. Maids due a great job. Buffet is very good and the only place you get great service. Bars are always a wait and there is no waitresses except if you sit in main entrance and even then it’s a good half hour wait for anything. I would give it a three star at best.

Worst resort in Varadero

We have been to Varadero almost 10 times, and stayed at several different resorts, and this one was horrible. The service was the worst; we paid over $400 on the 3rd day to switch. Best decision we made.

What I would have expected in Cuba

Resort could use some work normal fur Cuba fairly clean the Sunwing terminal has changed to a satellite so extra bus ride from first terminal to 2nd terminal long Taxi ride in the plane to take off not mentioned to us beforehand

Worst vacation ever.

We paid extra to stay in a suite. The door had been kicked in and the jamb wasn't replaced so it didn't lock properly, the air conditioner was broken (so was the fan) so the room was humid and dank.. there was black mold growing on the ceiling and on our pillows. There was no water in our room on arrival, the mini fridge was broken, and the toilet paper and water were only replaced when I complained. We were told the resort was fully booked and our room could not be changed, but we did not new m [... read more]old-free pillows. The resort is advertised as having 5 bars, but they often only have one open at a time. The pool bar is advertised as 24 hours, but it ran out of alcohol by 2am most nights and the beer isn't cold at night because they stop using kegs in the evening and start using cans. Of our group for 4, one person was terribly sick with food poisoning and two were otherwise afflicted... We booked a snorkeling excursion, and when we arrived at the destination they had about 15 snorkels for 200 people. I complained, and I was told "This is communism; learn to share." I spoke to the SunWing rep at the resort, and she offered to refund us 2.5 pesos each for the $100 trip. The beach was nice, but there were cigarette butts everywhere and we also found a used condom. There is wifi in the lobby which costs $1 per hour. Only the resort manager can give you a password, and he offers the wifi free to anyone who will go online and leave a positive review then and there.

Great for kitesurfing

Great location on Varadero peninsula for kitesurfing. Not too many other kiters. Room was ok but sliding door didn't lock on our room and next room. We kept valuables in safe and didn't worry about it.

Below average , not a 4 star hotel at all.

try to be honest while i do my review. overall cleanliness was OK. Beach was great. BUT they try to feed you with minimum veraieties foods and repeatitive cheep stuff. We were sick and tired of the same foods every day and night , low quality big chicken leg n smelly fish... I love Cuba for the beach and I have been to Cuba 7 times so i know how to set my expectation when I go to Cuba but honestly everything about this resort was below average. sun beds r sagging hardly you can find an ok on [... read more]e. drinks are watery and tasteless , even their pina colada doesnt have pineapple juice. Entertainements are very ordinary.... I would give them 2 or 3 star at best