Amazing Resort

We love the resort. Very clean and staff was very friendly. Beds in our room was very comfortable that we slept in everyday. Food was excellent and tasty, never was hungry. The Italian and Steak house were our favorites. The only downfall we had was we had our towels and chairs stolen twice on us, doesn't matter if you went to the bathroom or not, people were disrespectful and took them and than lied to your face. Also maybe the company can invest in more chairs so this doesn't happen and  [... read more]than their would be less confrontations. Other than that we did have a wonderful time on our vacation. Lots to do and so beautiful to walk around to the other resort too. We would go back to this resort again.

Wonderful week at Senator Puerto Plata Spa & Resort

Had a great week, visited March 13-20th. Beautiful grounds, breathtaking views of the ocean and the mountains and watching the cruise ships coming and going. Rooms were super clean and comfortable, beds and pillows were the most comfortable of any resort I've visited. No issue with hot water, fridge was stocked daily. I stayed in building 8 and had a view of the pool and the ocean. Everything is a short walk away from the rooms. The buffet had a great variety of foods and plentiful. The Japa [... read more]nese restaurant was great, visually impressive and very tasty. The pools were clean and water warm, the beach was beautiful, there was areas of broken coral but didn't stop me from enjoying walks and swimming. The drinks were good, legends had great snacks as did the snack bar. The entertainment crew were very engaging and friendly, always something going on. No complaints from our group of six, it offered everything we were looking for and more! The loungers are a small issue, but with patience you will always find a spot, go with the expectations of having a relaxing time and don't look for the negatives. I would return!

Senator Puerto Plata

We really enjoyed our stay at this resort. It was hard to get loungers after 8 am. (March break) The room was nice, bed comfortable, bring your own shampoo and conditioner and lotions, we only had bar soap and a half bottle of conditioning shampoo (not sure if this was due to March break) The resort is kept very clean and the staff are very nice. Buffet was very good and we went to (steakhouse) Ember's twice and it was very good. I really liked that you could go to the sister resort and the wa [... read more]lkway ran all the way along the beach for easy access. We enjoyed watching the cruise ships right beside the resort. The sports bar was a great spot and the food was good there as well, if you are an early riser they are 24hrs and you can get coffee there too. We saw a magic show while we were there and that was very good. The beach was a good size and was wavy but very little sea weed to speak off , lots of shade was a plus as well. I swam in one pool and they are kept clean but hard to get shade. The drive to the resort was about 45 minutes. Thank you Louise Endean for suggesting this resort and doing all the work for us, we had a great time and we will return for sure.

Awesome Resort

This is our third time staying at Senator Resort and Spa, Puerto Plata in a year. The resort is very comfortable. We like the food, the beds, the pool area and the people. For the cost of this resort we feel it meets our needs and provides us with an awesome vacation. We really enjoy flying out of Hamilton airport with Air Transat.

Great Resort

Hotel was great grounds was well taken care of. Staff was friendly and accommodating. For the al a Carte options a Dominican Republic restaurant would have been.nice and have theme nights at the buffet Had a difficult time getting beach chairs not enough for the amount of people at the resort. Chairs was being saved by towels that was not moved for hours. This is unfair to the others

Could be amazing.

Grounds are beautiful with lovely views of the beach. Sometimes you will see cruise ships in the harbour. Rooms are small but clean with comfortable beds. Take note that rooms with two beds do not have bedside lamps, only the king bed rooms have one on either side. Buffet is not outstanding, often the daily meat was over cooked and chewy. There was always a shortage of pool chairs and bar/lobby seating. The pool area is lovely. All the staff were friendly.

Good time resort

Hotel well kept as a whole. Grounds, pools, restaurants, shops, beaches were clean and looked after daily. Rooms were clean but need updating..had trouble with toilet, barely warm water, tap sprayed water. Food was excellent in al a cartes but buffet needs better variety of dishes and please, please teach them how to cook all of their meat. Too dry, tough, no taste, no gravy.

3 star resort

This Resort at best is a 3 star complex. The rooms are a mixture of upgraded and older non-upgraded. Second floor rooms have luke warm water only. I found many maintenence problems, such as plugged bathtub drains, spanish only TV with the exception of BBC or CNN. Dirty towels not changed when left on the floor. They would be hung back up wet. New clock radios had electrical cords that could not be plugged into the Dominican outlets without an plug adapter. Pool loungers were limited to people wh [... read more]o got up at 5 am to reserve them with towels. The food was not good, the buffet was always overcrowded as was the pool. Pool washrooms were some distance from the pool and I didn't see many people getting out of the pool to use them. I have been to many all exclusives in the Dominican Republic but this Resort was a real disappointment. I do not recommend this resort.

Staff is very good

Anna in the Legends bar was excellent. She spoke very good English and always treated our group like family. The alla carte restaurants were really good and the buffet had good variety. Definitely needed more chairs at the pool area. Their were some very rude French Canadians.

Very Impressed

DO NOT LISTEN TO THE NEGATIVE REVIEWS.This is a very clean hotel / resort with an amazing staff to answer all your needs and keep you happy. The pool area is huge and beautifully landscaped and although the pools are dated, they are well maintained. The beach in itself was a disappointment-waters were rough, sand was not that white sand, lots of louge area above, but the beach to walk on was small. I was very impressed with the food choice and tastes.The 3 a lacart restaurants were all amazing  [... read more]!! Take a walk to the uptown area on the resort- Icecream and Pizza are a nice treat. Ya want AMAZING pub style eats .......visit the Sports Lounge and the bar is 24hrs!!!!! The rooms are dated but are kept extremely clean......that said we did not have a screen door ( just glass sliding door) that we could leave open and listen to the waves - no major issue. The entertainment staff / bartenders are the nicest and most entertaining staff that I have encountered in my years of travelling!!!! Would I return - DEFINATELY

Great resort, lovely staff

Getting a chair on the beach or at pool was impossible. Very frustrating…. Attention to detail in rooms was a challenge… empty shampoo bottles, I had to stir coffee in room with my toothbrush…. Bbbbbb b bbbbb bbbbbb bbb

Nice to be home again

A bit of rain this trip but so nice to see all our friends who work at the resort. Grounds are kept impeccable . The grounds keepers are constantly making improvements. The entertainment crew go above and beyond to make our stay memorable. Thanks Skinny, Pollo, Monkey Black, Dora and Sky. In the buffet Nunez, Wanda and Juan Pablo made sure we were well looked after. Our morning "special" coffees were always perfect thanks to the girls in Legends. Special thanks to our friend Robin, who always lo [... read more]oks after our every needs at booking and making sure we get the perfect room. See you again in 44 days woohoo.

Paradise!

Such an amazing resort! Super clean always! Amazing staff! Super friendly! Buffet and al le cartes were always very good. Lots of variety! You can sit at the pool and see the ocean. We never had a problem with service either! Very attentive for the whole two weeks!

Beautiful Reairt

Beautiful resort,grounds are stunning, staff very friendly and accommodating. Things they could improve on a few things. The alacart restaurant needs proper steak knives. Bedside lamps to read by.More seating in lobby and lobby bar.More lounches around the pool and beach.we throughly enjoyed our stay??

Resort good value

Resort as good as ever - 11 previous visits. Would recommend to anyone. However Sunwing service for departure was horrible at airport and it was not airport staff all on Sunwing. I will avoid Sunwing for future travel.

Very nice resort

My stay at the Senator was somewhat enjoyable. On my first day there I wanted to take a shower, but there was no hot water, I called the front desk and they said they would send someone over to fix it. On day two they had a power outage for about 13 hours. I have to say even with no power, The staff, was still able to do a really great buffet breakfast. Day two and three I complained again about hot water they were going to send someone over. Finally, I went to the front desk and spoke to Robin  [... read more]and he said there is no hot water in the resort at all. They’re having a problem . I would’ve thought they could tell me that right from the beginning. He said if you’re not happy, you’re more than welcome to go to customer service and complain.?? The resort was very clean very well kept as were the rooms. The staff was wonderful very friendly, always helpful . The buffet was great. They had so much variety in food. I really enjoyed tropical Avenue, I was able to find a few things to buy to take home with me. On the couple of rainy days, I used the gym, which was extremely nice and well equipped. I don’t think I would return to the Senator again, even though there were some positive things about it. I must’ve picked the wrong time of year to go because 3 1/2 out of the 7 days we had rain. (Nothing that the resort could control). I gave you a lower rating on the value because of the hot water situation and the lack of not being honest with your guests about it.

Another fun trip to the Senator!

We stayed at the Senator in January and enjoyed it so much that we brought friends with us for our second trip in November. What stood out to us is the incredibly friendly staff, the cleanliness, beauty and layout of the resort. Everything is within a 5 minute away – the beach, pool, rooms, lobby, restaurants, shows, sports bar, coffee shop. The rooms are basic but so clean and our king bed was very comfortable. It was nice to eat on the outside patio at the buffet and have a view of the pool  [... read more]and beach/ocean. We enjoyed watching the cruise ships sail in and out of Amber Cove next door. The ocean was mostly calm and clear the week we were there and we all spent several hours in the water. Some days there were a few small stones when you enter the water but not always. I never wore the water shoes that I brought. There was no seaweed while we were there. The buffet had a great selection of fresh fruit, bread and pastries, salads, soup, cheese, vegetables, pizza, grilled chicken, fish, pork, etc. No complaints. We ate at 2 of the a la cartes and had no problem getting reservations for the 12 of us. Mokka has good selections of coffees and teas. The service at the restaurants and bars was top notch. The Legends Sports Bar is open 24 hours and had the best drinks, great food, a fun atmosphere and quick and friendly service. We really enjoyed the animation team of Skinny, Cappucino, Pollo, Baby, Monkey Black. We had lots of laughs with them during our daily bocce ball game on the beach, poolside games and evening shows. If you like fine dining, luxurious accommodations and being pampered then this is probably not the resort for you. If you enjoy a small intimate resort with a wonderful staff that treats you like family then I definitely recommend giving it a try. It’s easy to make friends and you don’t get lost in the crowd like you do at some of the larger resorts we have been to. We saw several familiar faces and many of them remembered us from our first trip. I hope to return some day.

Looks like the resort is starting to cheap out

We were there in January 2023 and everything was great. Went back in November 2023 and noticed a few thinks different. Did not receive the welcome drink, no wash rags for days kept asking tho ( I know bring your own next time ) some days you had floor towels and some days you didn’t ,no pool foam party this time but it’s still advertised , had to look for bottles of water some days as fridge wasn’t restocked everyday, all shopping stores closed , they still advertise that they are open. We [... read more] were on the ground floor and for some reason the maid unlocked are patio door everyday not sure why. The animation people were awesome again. Thanks to Skinny, Babey, Capichino, Monkey, Mosquito, Luke, and all bartenders you guys were awesome. I hope the resort is not cheaping out with you guys. They need people like you guys and the resort needs to get back where they were in January

Amazing Resort

There is nothing that I could say about this resort but excellent on all fronts. The size and ability to get around the resort was excellent. The staff go above and beyond to make your trip fabulous.

Meh

CONS : Mediocre food, minimal entertainment, very dated rooms, pushy timeshare people, crummy a la carte restaurants. PRO: nicely manicured grounds, nice beach, the passing cruise ships are fun to watch