Great vacation spot.

The resort was overall very good. The grounds were beautiful and there were many great areas to chill out. No shortage of chairs at the beach or pool. The food was great and we enjoyed all the al la carte restaurants.... with no reservations! The staff was very friendly and accommodating. We'll definitely go back.

Nice resort

For a 4 star resort it certainly needs upgrades and a good cleaning. In our room the ceiling fan could have used a good dusting, the curtains needed a wash and the fridge needed cleaning. If you look past all that it is a nice resort. The food was okay. The loungers needed cleaning or replacing, very uncomfortable. Not enough little tables. The resort seemed to be short staffed. The beach was not as clean as other beach we have been to. There is a bird problem that needs to be addressed  [... read more]because they are all over the tables and chairs in the open air parts of the restaurants. Lots of kids at this resort. The slide in the pool 2 slides were closed off. There was a kids pool but most of the kids were in the bigger pool. The washrooms around the resort need help, either the toilets would not flush or the sinks would not drain or the hand dryers did not work.

Very good

Hotel is beautiful clean as ever this is our second time I enjoy most this time.The only thing is the room were located is higher but we are at the end can’t see the Ocean hopely the next time we comes back they give us an Ocean view room but other than that it’s really nice place enjoy.

So much Fun

All in all it was a great, fun trip. Riu staff are excellent and they certainly do everything right. We did have a problem with the room we were given, there was a foul smell coming thru the air con. and it was dark and damp. We requested a different room and were told they didn't exchange just because we didn't like it ??? A cleaner came to the room at midnight with bleach and spray, with three children in our family I refused to have them breathe in fumes all night. We kept the doors open all [... read more] night and didn't get much sleep. Next morning after a long negotiation we got a different room, the holiday was saved....except lots of little things that were annoying but not game changing. The safe was broken, the phone didn't work, the keys worked intermittently. The foam party was great, the white party was spectacular and the Michael Jackson show was fantastic. Food was good (not great) but great selections and fantastic service.

Riu Jalisco Feb 2020

This resort is excellent and provides great value for your money. Food was great, nice beach, excellent bars all through the resort. I would just like to suggest adding a pathway to each end of the hotel nearest the pools. This would cut your walking time back to your room from about 8 minutes to about 2 minutes.

Nice resort

Just returned from the riu jalisco. This property is very nice. We had no complaints at all. Staff was very nice and helpful. Always willing to help and always with a smile. The rooms are dated and small but they were clean and comfortable. Food was ok nothing fabulous typical buffet food. Did not like the Asian but then i am not one for sushi. Couldn't get in the steak house always lined up with a couple hour wait. Overall we enjoyed our week there. Will have to add that the sunwing rep was ex [... read more]cellent. Thanks Rafel .

Nice resort

Just returned from the riu jalisco. This property is very nice. We had no complaints at all. Staff was very nice and helpful. Always willing to help and always with a smile. The rooms are dated and small but they were clean and comfortable. Food was ok nothing fabulous typical buffet food. Did not like the Asian but then i am not one for sushi. Couldn't get in the steak house always lined up with a couple hour wait. Overall we enjoyed our week there. .

OK Hotel

The hotel is a little on the older side and the rooms smell very musty. However, the food selection was great, most of it was very good. The pools, beach area and grounds were excellent. The evening programs were very good. Certainly a place geared for children. Most of the staff were excellent. We did have one complaint: upon entering our room at the hotel we were given a very small room with a queen size bed and bunk beds. It was very small and as we had 2 suitcases we put one on the s [... read more]uitcase bench provided & the other on the bottom bunk. It was very small but we thought we could live with it if we had to. We then went out to our balcony and it faced garbage cans & a bus parking lot. As we like to use the balcony, this was not acceptable so we went directly to the front desk to see about getting our room changed. The hotel attendant wasn't very pleased and he asked if we had touched anything & we said one of the suitcases was on the bunk bed to which he said we had to stay there that night and be out of the room the next day by 11:00 and to come back at 3:00 the next day to get the door key to another room. So we spent the first night in a small & very noisy room (not just buses but the air conditioner vent was broke and rattled so we had to turn off the air to sleep), and half the next day without a room to go to. The room we eventually got into was OK.

Very nice

Nice grounds, lovely beach, nice pools. Pretty crowded at the pools and restaurants, the lobby service wasn’t great. The kids area didn’t allow drinks of any kind which made it hard to sit for a long time with our kids. Rooms were clean but just ok. Buffet food was great, a la carte restaurants were hit and miss. Over all a very nice resort for the price.

Excellent Resort

Absolutely loved this place, it’s very clean and lots of fun, the entertainment is great nightly and the food was great what more could you ask for. The beach is also phenomenal for Puerto Vallarta area.

Sister Get Away

Although this was my 1st all inclusive, I have had numerous vacations including cruising, etc. Overall, the all inclusive was an ok experience. Unfortunately, the weather was less than desirable, as most days were overcast, 1 day rained which left 1 day of sunshine. I believe weather has an impact on any holiday review. Our assigned room was on the 2nd floor, which overlooked the buffet outdoor seating area. The room was somewhat noisy and extremely damp with a musty smell. Guests will fin [... read more]d that food is mostly limited to buffet's and you order your own cocktails from the bar areas (no wait service). The beach is beautiful and although the water is murky, there are lots of ocean swimmers. The pools on this resort are extremely cold.

Great Resort and Experience

I thoroughly enjoyed my stay at Rui Jalisco. The facility is excellent with all the amenities and entertainment one could ask for. The food selection was excellent and I particularly enjoyed the themes in terms of food, events and performances. There appears to be a shortage of staff in terms of the hospitality aspect. The service provided by the staff on duty was friendly, efficient and thoughtful. They almost “ran” to keep up, hence my comment. Thank you for an excellent holiday. I w [... read more]ill recommend Rui Jalisco to friends.

Awesome resort

We love staying at the RIU JALISCO our 3rd time been there.Beautiful beach and nice walk to Bucerias. The staff are very nice and they're like family to us now special thanks to our waiters CALEB, MARCOS, ALONSO but most of all to IVAN SALAZAR and JOVANY for making my husband's birthday a memorable one. We always enjoyed the buffet which they have different theme everynight. Enjoyed watching the entertainment but most of all the RIU NEON NIGHT PARTY Our room has beautiful view and always kept cl [... read more]ean by ROSA and nice birthday suprise to come back to our room that's beautiful made up with all the balloons, sparkles and bottle of tequila (Thank you Riu management)We are coming back again to RIU JALISCO next year

Still a great resort

This is my 3rd visit to the Riu Jalisco. The resort has been updated a little in the lobby and on the grounds but the rooms looked the same as before. I still enjoyed the food and found the buffet and especially the Asian restaurant delicious and fresh. The restaurant on the beach has been updated and the buffet is now enclosed in glass and the birds can no longer enter . (something I found VERY unhygienic in past visits). However. the birds do surround the tables and above in the fans etc. and  [... read more]will swoop down and grab food as soon as you get up. I think this is common in all the resorts as I have seen the same thing at the Riu Vallarta etc. The problem is further exasperated as I have seen people feeding them from their plates. All in all a friendly and fun resort located about 25 Kms from downtown Puerto Vallarta.

Good resort

The hotel is clean and accommodations are decent. The food was tasty and well prepared. The beach was amazing and great for long walks. Lots of room at the pools if you’re a pool person. Only suggestion for improvement is the line ups especially at the bars both day and night. Had a great holiday.

Very good resort.

Food was good, sometimes luck of tea spoons and longer periods for waiting for table making. Rooms were in good shape and room cleanness.Wish the steaks were thicker and done fresh. Wish the servie crew at dinning were more quiet.

Awesome resort

This is our third time at Riu Jalisco. We really enjoyed our week long stay. The only thing we’d change is to heat the pools. They are freezing cold! We went to the Riu Vallarta to see friends and their pools are so much warmer. Food is excellent and the staff are so friendly. I would definitely recommend this hotel.

Amazing resort

Great service,great food beautiful beach make the great vacation, so glad that we visit Riu Jalisco everyone is so helpful making sure that you are happy in and out of resort...and thank you Janet Merrill

Great resort perfect for families

Was a great place to stay , not one issue with this resort . Would definitely recommend this place for people with kids. Staff was great friendly and service was above average. Food was fantastic choices were abundant

Excellent Value

Top of the line resort for a reasonable price. Really good food the beach is Fab. Drinks crazy Staff 5 star. Highly recommended. Room excellent. Sports bar food exceptional. James Calgary. Jan 2020