Bahia Principe Punta Cana

The hotel rooms, grounds, swimming pools, entertainment facilities, beach and grounds keeping were wonderfully kept and plentiful. The foods at the buffets were plentiful and offered many choices. The largest disappointment was with the large number of registered guests greatly outnumbering the available space and facilities to a point that long lines occurred for seating at meals, dinner plates were unavailable until kitchen could retrieve in used plates for washing for guests awaiting dinnerw [... read more]are and cutlery after waiting in long lines to access the room and be fortunate enough to find a vacant table even if still soiled. The lounge chairs around the pools were plentiful however were greatly outnumbered by the amount of guests trying to obtain one. The amount of shade available around pools was sparse and as such lounge chairs were in most parts subject to far to much sun. The beach area was always overcrowded with people trying to find space with an unoccupied lounge chair. The ocean was usually quite rough as it is open to the full sea.

Very outdated

The rooms are absolutely disgusting! Very old and rundown. They do not spray for bugs and everyone got eaten alive. The food, pools and grounds were absolutely wonderful. Service is terrible. I do not recommend this place.

Large resort

The grounds were well kept and rooms were clean and spacious. Disappointed we didn't get king bed just two doubles which were comfortable. Food and drinks plentiful and lots of variety available. The staff was courteous. We were locked out of our room due to low battery and it looks three times returning to lobby for staff to fix it. I insisted on someone coming back to room..other than that it was a good holiday.

Nice Resort

Lots of great things about this resort a few being pizza and charcoal hotdogs and burgers at one of the pools everyday alacartes are good except the fish market restaurant. It’s a big resort so you need to take the trolleys everywhere food in the buffet is good nice variety lobster 2 nights a week rooms were quiet and clean however outdated.

Disappointed

Not at all what we expected. People smoking everywhere, unfriendly and unhelpful staff, poor service and mediocre food. Beach was nice and pools ok but not a place I would ever return to. The food was just OK but nothing special. The pool bars ignored you unless you gave them big tips. Room cleaning was a joke.

Great resort

The grounds were beautiful and kept clean rooms were also clean the staff were friendly and tried to help u if you needed help the express checking was great did not have to wait long to get our room we will be back again love this resort

Do not recommend

Transport from airport: good Reception: unorganized and deceptive Reservation was incorrect Rooms: 1 was old and dirty, 1 had cockroaches. 1 had to be upgraded because it was dirty. Didn’t even have batteries in the remote. We bought our own after 2 days of asking. House keeping: Accommodating Food: Always cold and poor Quality Beach: Very good Pool: Very good It might be the time of year but…..my husband required medical care because of numerous mosquito bites that caused infection on [... read more] this legs and arms that will be leaving’s him permanently scarred according to his doctor. This resort should not be recommended by your company. Your 4.5 rating is more than misleading!

Nice resort

Great resort, fantastic beach,very friendly people and nice entertainment.The only negative thing was the maid service- did not replace spare toilet paper,not enough towels,fridge not restocked with water.

Below expectations

I typically vacation in Cuba, but thought I would give the DR a chance. Check in was slow. We kept getting moved to new lines then ignored. We finally got to our room, and it wasn't cleaned from the last guests. We found some of their clothes still in the drawers. When the ceiling was leaking water, we called maintenance and they never came. Not enough loungers at the beach. Had to be there before 8am to get a spot. The pools were great. The liquor options were not much better than in Cub [... read more]a. Food in buffet was good. Enough variety and quantity. The resort is massive. Their maps aren't updated. They keep moving the a la cartes. I wouldn't go back, but it didn't stop me from having fun.

Quite good

Every thing was good 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

Disgusting place...

I had been to this complex twice before and it had changed into complete craphole. Uncomfortable beds, cleaning stuff that cleans room only if its convinient for them, cart drivers that only stop on their stops and will ride past you even if you flag them unless you are a cute columbian girl or one of their buddies. then they can stop in the middle of a route and spend 5 minutes chit chatting with them with people in the cart waiting. Rude jaded stuff at the restaurant and bars, a reception d [... read more]esk that does nothing to fix issues unless you come to the lobby and start very noisy scandal. Absolutely attrocious food that had poisoned my family and we spent 1 week of 2 going back and forward to the hospital to deal with major food poisonning, both my kids and my wife had to be hospitalized with iv and it costed 6k+ usd to my travel insurance. Beach was ok but it was full of sand flies that covered legs of people with hundreds of red wounds. Pool was ok, but a lot of tiles were broken off on the bottom and my kids cut their feet on sharp edges and had to walk with bandaids for a day. Hotel had 2 working coffee machines, ones where you hit button and get automatic coffee. No expresso bars anywhere. Forget about fancy latte or anything else along those lines in a country where they grow coffee. Aparently thats too much to ask. A buffet only has a couple types of tea. They serve coffee only at breakfast. They will not bring you coffee any other time. And of cause, no decaff... To make things even worse, they had very bad free wifi which pretty much make you buy paid package which promisses up to 9 devices access to it, but nether me or people at customer service were able to connect any devices beyond one i had paid for it with and they told me they will reimburse the charge. Guess what, in order to do that, they tried to make me sign paper that forbids me from saying any negative things about that hole of a hotel. Oh and they did not tell me that this is what i am signing. They just said its a report that i submit for refund. I torn it into pieces and thew it in their faces. Last, air transat staff were rude and unhelpful. They used to have people who could speak fluently with you, but not any more. Now its couple locals who sit and watch youtube all day and have 0 interest in helping you. They were so rude that they started mocking me and my wife when we did not understand what they ment when they were talking to us. I will not going to ANY BAHIA PRINCIPE hotel ever never again.

Resort under major reconstruction .

Terrible . After we paid for this 12 day holiday , we were advised that there would be minor construction happening . It was major construction , and anyone going to the beach pool area or beach would have been affected as trucks , cement trucks , drill gamers ,all day long .

Poor experience !!!!

This was our 3rd visit to the same hotel. We will NOT be returning to your hotel. Staff very unfriendly. Not eager to help or help at all. Service terrible at buffet meals. Food was always on the cold side. Can certainly tell cut backs are in hand as little fish noted on menus especially at buffets. Used to have smoked salmon every morning. Think I saw it there 3 times on our 12 night stay. The salmon that was there looked greasy and very unappetizing therefore never having any. The most annoyin [... read more]g was your construction that we were told was minor. Well jackhammers, cement trucks and constant noise was heard well into our nights. We were told it would be from 8am to 6pm well that was certainly not the case as we saw them working well past 9pm. Not to mention the construction dust always in the air especially around the pool. Calling the front desk for assistance was very slow and the internet was absolutely aweful. We could NOT get wifi in our room the entire time of our stay. Not even on our balcony. Could only access at times in Lobby which was a massive inconvenience. Often ran out of drinks at bar area by lobby and service there horrible. Was happy to leave and come home !!!

Great Resort!

2nd time there, first in 2019.still a great resort! Food amazing, friendly staff and the trolley service is the best especially because the resort is so big. Took daughter her first time and she wants to go back with her family next time.

Nice Resort

We stayed for 8 days in a superior junior suite. Room is dated tho we expected that. Service was good but you have to tip first to get a better service at dining and bar. Food at the buffet was repetitive but you wont go hungry. Tipped Housekeeping so service was great always made sure we had sufficient supplies like towels, tissue, water. Water in the pool was warm as it tend to get crowded, service at the bar was slow. Lots of mosquitoes especially at night in the lobby. Overall the hotel is n [... read more]ice, grounds are kept immaculate.

Grand punta cana

Terrible customer service. The hotel front desk give limited information. Customer service act like you are bothering them when you ask something. We didn't feel welcome or wanted in the hotel. You have line up for food and never enough. Also, you have to asking drinks and they never bring, they never give spoon and never have enough plates. No one wants to talk you.

Decent Resort

Overall good experience however, some things to point out. We stayed in Villa 11 and the lighting in the nighttime was horrible. We had to use our flashlight on our phone to walk up the stairs. Amenities are dated and cleanliness was about a 6/10. Also, I have never experienced so many ants on a beach before. The workers pour people's leftover drinks into the sand. I understand it's difficult but, maybe get a bucket to pour the sweet drinks as it is a bit unpleasant. At times, the customer servi [... read more]ce at the buffet took a long time and there were times when we would not get our drinks. Also, please label your food accordingly at the buffet (people have certain dietary restrictions). On the positive side, the food was amazing and had a great selection. I, especially loved the pasta and omelet bar. We also, loved the pool and the waterpark for the kids. Staff was pretty friendly and accommodating and entertainment in the nighttime was good.

Family friendly hotel, excellent

Overall everything is good, but need to train staff to speak English, was very limited. Also need to put proper labels on food trays. The beach needs to clean more frequently, too much seaweeds. Very nice lobby entrance, bar is easily accessible for all kinds of tasty drinks

Great

Gorgeous mangroves, convenient locations of pools (though an area was undergoing renovations), pretty beach (though the waves are rough), nice room. A La carte restaurants are great, buffet is alright.

Very disappointed.

Hotel room had a coffee machine but no coffee or tea was ever available to make. Food at the buffet was questionable. Seeming to be recycled from meal to meal, breakfast, lunch and dinner meats were always dry giving a clear indication not much was being made fresh. The juices made available for breakfast were made of the leftover fruit and there was no freshly squeezed orange juice to be had. It was the powdered variety. There was no entertainment other than some not so talented vocalists a  [... read more]couple of times during the week I was there with recorded music having been played on the other days. We got sand fly bites on our legs at the beach so that became off limits having resort to the pool only. As a result of this very bad experience I have decided that All inclusive vacations will no longer be my choice of holiday.