Beautiful resort

This resort was exactly what we were looking for traveling with my 85 year old parents. Compact, accessable, warm pool, good food, friendly staff and wonderful weather. It could get a little loud at night. The way the hotel is built all the activities are in the middle.

Good resort

Nice resort with nice service. My room was spacious and clean. The hotel is at 20 km of Puerto Vallarta a little bit to far for me. The beach is perfect, very quiet. The food at the buffet and the grill was correct but the asian restaurant was not very good. The mexican restaurant is reserved for the people of the time sharing. It's not indicate on the website. Overall, the vacation was a nice experience.

A great weeks stay!

Grounds, pools and area were fantastic. The coffee shop two doors down from our 41118 swim up room was perfect. I suspect that 41117 would be a nicer swim up room as it is isolated in the corner and gets great shade.. drawback being the loud noises from the cafe next door. Food options were somewhat limited compared to other resorts and some (Japanese) are only open certain days. All but the Japanese need no reservations at all.The food itself was excellent and Elena at the omelette statio [... read more]n was a superstar. Do watch some of the restaurants as some will forbid those with plastic flip flops. We only did the infinity pool with the swimup bar as we had our own pool.It was nice to hang over the edge and look at the ocean. For those who shop there is a OXXO right outside the front resort entrance and also a pharmacy. There is also a Mega shopping store nearby (groceries) and 10 minutes towards Puerto Vallarta there is a huge walmart. My only complaint is that no matter how busy the resort was, or on some days was not, there were NEVER enough staff and they all worked extra hard and had to run around.

Reflect Krystal Grand Nuevo Vallarta

We were so pleased with our resort. After reading some negative reviews we were tempted to look elsewhere but so glad we kept our reservation. Our room was a standard room, small but had everything we needed including clean towels everyday. Any concerns were handled politely and immediately.The bathroom had just been renovated -very modern shower. AC worked and it was quiet. The grounds were beautiful, the restaurants had gourmet meals and the buffet prepared delicious meals. Really liked not  [... read more]having to make reservations. I have celiac and could not believe how attentive the waiters and the head chef was ensuring that I too could enjoy tasty food. The salmon was simply delicious and I was able to indulge in some GF desserts. I would recommend this place for all you fellow celiacs. My husband is picky and he found more than enough tasty food. The COCO Cafe is perfect- open 24hours. Oh yes! The Sky Bar was so peaceful- a secret place. The beach was extensive with our only complaint of not having enough chairs.The three pools were lovely and I enjoyed the water aerobics as well taking Spanish lessons. A shout-out to Guillermo(sp) (William) with organizing entertainment - the Mexican Dancers Nite was excellent, the live band as well especially when some locals got into salsa dancing- so much fun! Beach party nite and karaoke nite were a hit too. We did no excursions as we have been in this area before but we did walk to Bucerias both on the beach as well as the walkway.Thank you, Manuela, for finding this resort.

Great hotel except

Except for entertainment like Bingo night, participation night, casino night, karaoke night. Needs Entertainers and a stage for showtime. Great rooftop bar and gardens. Food is average, buffet is a small space but lots of seating outside

Krystal ... good holiday destination

We just returned from a 10 day vacation at the Krystal. The good.... Carlos and Giovanny!!! you guys are excellent bar tenders thanks for the great service and ready smiles. The room was excellent , the maid service was excellent Carmen did a fantastic job as well! Also the guys at the snack bar and the girl that does the food service there are fantastic I wish I got their names. The so so... the food was not bad but the service was really disorganized it seemed no one has a specific area t [... read more]o look after so they were always running into each other. I think the management needs to work on that. Also, get rid of the cat out of the "O" I found that a little un healthy. The grounds are really pretty but get rid of that green pool, make the walk way on the far side and put out more beach chairs. Even the walk ways into the resort or down to the beach are way to narrow and with the sharp edges your just looking for people to break their ankles! The bad.... no chairs, people reserving chairs on the beach and the pool then not using them all day. The daily newsletter says its a no no but no one does anything about it. I witnessed guests removing towels and getting yelled at by others when they come back 3 hrs later for their chair. Its vacation, no one should set the alarm for 5 am to go get a chair and that is what alot of people do! I would make it a no no to do that its a first come first serve basis to bad if you have to enjoy the sun from a different angle ... but please put more chairs on the beach you have over 400 rooms, and 2 people per room as a minimum you need 800 chairs not the 300 that you have. The beach could use at least another 100 chairs, just have a look next door at the Riu they have lots of beach chairs so no reason why you cant have enough for all of your guests.

Fantastic Hotel

Don’t believe the negative reviews!! Booked the resort and then started to see a lot of negative reviews so I was really nervous but those nerves were quickly calmed. The resort is beautiful. The main building and large pools are no and in amazing condition. Our room was huge with a living area and separate bedroom area. The food was good (very typical Mexican resort food). Staff was very friendly and very accommodating. My only negatives are lack of seating at the pools and beach [... read more]. Yes you have to get up early to reserve pool or beach chairs. They say you aren’t allowed but everyone does it so to ensure you get seats you need to reserve early. This is the same at every Mexican resort I have been to. Also the service in the al la cart restaurants can be very slow. We loved the resort and would definitely go back.

Nice place

nice place everything very close, clean , nice room, ocean and beach beautiful, food very good . only complaint was check in was very disorganized and took way too long ( 2 hours ) Close to 3 differant towns , cabs very reasonable and very accessible, overall great vacation spot!

Lovely Holiday

We found the resort clean, beautiful and well maintained. We felt pampered and safe during our stay. The staff were always pleasant and anxious to assist. Food was wonderful in the signature venues, and they were easy to book. Our room was large, clean and had a beautiful view. Our disappointment would be in some of the older furniture in the room and the general buffet was low on variety during our 8 days stay.

Excellent Service

Great pool area,beautiful grounds.Updated smaller hotel,we had a great stay March 2015.The service from all staff was excellent ,nice to stay at a smaller hotel you get to know most the staff.Great location 20 min walk to Bucerias.