Resort is not what it used to be

We just got back from a 7 night stay and it wasn't the same as the last time we went. The staff seemed unhappy and not interested in being there. The buffet was always the same and the food was warm at best. Sometimes they even ran out of certain foods. The hot stations at the buffet sometimes took 25 mins to get through. Getting into a la cart was hard even though no one was in the restaurants. Tipping has almost become expected, even for poor service. The bathrooms on the beach always had issu [... read more]es ranging from dirty and not cleaned to no toilet paper to water issues. Staff was lacking but it seemed like they were trying to hire. Evening entertainment was okay but didn't start until really late at night. Rooms need a lot of work, I know they are working on blocks to renovate them. The mattress were awful and pillows were worst. The beach is clean and the water is clear. We spent the week on the nude beach which is small and quiet, which was perfect for us to read and relax but water shoes are needed (which we brought) as it's super rocky. Unfortunately our first time there was amazing and wanted to return, after this trip, I don't think we will be back

Not impressed

I’ve been to this resort once before about 6 years ago and it was amazing. Unfortunately everything has changed…. The food was horrible , the service was horrible and prepare your self to get robbed on you excursions. Bahia principe I’ve been to multiple resorts I hope you guys pull it together again.

Amazing resort

Love this resort the people are so kind rooms extremely clean and the food was amazing. The entertainment team did a fabulous job keeping the guests busy and having an extremely good time. I will definitely be back next year can’t wait

Family resort

Great service, very clean, staffs are friendly, food was amazing, jerk chicken..delicious. We enjoyed the Japanese cuisine and the Italian restaurant. The pools are warm and clean. We loved kids club and their programs. Overall, it is an amazing resort.

Wonderful time

It's an amazing resort. Food was good. Lovely beache, lots of entertainment, day and night. I thoroughly enjoyed. I liked that it has it's own little village with live entertainment, a night club and shops with reasonable prices. Along with several restuarants on the resort, for those who want some thing different and a bit more formal.

My Amazing Experince

Bahia Principle Grand Jamaica was a beautiful resort. As soon as we arrived we were welcomed with drinks and great hospitality. We stayed in the junior superior suite which was very spacious, and well kept. Big balcony with a garden view. The food was delicious and there was lots of variety. Disappointing that can only book 3 al-a-carte dinners, and the rest of the time you must eat at the buffet. Beaches were beautiful, pool was clean, and staff were always kind and helpful.

Second time at Grand Bahia

We enjoyed ourselves 4 years ago and returned with a group of 4 others to once again enjoy all that this hotel has to offer. I recommend it for beach lovers as the sea was clear, calm and warm with a gradual slope. We participated in exercises in the water every day and in many of the games on the beach. Our rooms were cold, mini fridge stocked daily, clean, and supplied with adequate towels, etc. One room had a problem with the safe and this was quickly fixed. In another room the phone did [... read more]n't work but we used whatsapp and free wifi to connect with each other. We ate mostly at the buffet as the food was plentiful with lots of choices and a Jamaican section. Room for improvement - could use more local fruits but it wasn't mango season. I don't recommend it for anyone with mobility issues due to the stairs and size of the hotel which requires a lot of walking although there is a shuttle service.

Very Nice Resort. Would return.

The grounds were immaculate and the hotel very nice. The room and bed was very comfortable. The light beside the dresser was not working but we did not report it so not blaming anyone there although I think the rooms could be checked for working lights etc. prior to customer check-in. Personally, we prefer a room that is well lit with bright lights. The bathroom was fine although the tap at the sink was very worn and stiff to turn on and off. The hotel could use some renovation. We h [... read more]ad some problems with the room safe but got very quick response from security who came twice to fix it. We were impressed by the fast response. The staff on the whole was wonderful. The Waiters, Waitresses and Entertainment as well as Front Desk Staff were first class. One of the waiters in particular, Shaquille was outstanding. The one thing that was bad for us was how hot the lobby was. We sat in the lobby most nights while the entertainment was on in the night at the stage on the balcony outside the lobby. There were a couple of fans but was not enough to cool the entire lobby. Don't know if the air condition was on but could feel nothing and found the heat almost unbearable. A suggestion, if the air not turned on, standing fans or wall or overhead fans placed all around the lobby would be helpful to help cool the place down. The heat in the lobby was a big minus for us. The beach by the children's water park was very lovely and the beach entertainment staff were excellent. We found the food in the buffet very good especially the Jamaican cuisine. The fruit offerings was disappointing but I guess it was the time of year of our visit. Was hoping for mangoes and local fruits galore. Would definitely like to return with our children and grandchildren in the not so distant future.

Great resort unfortunate experience

I visited Grand Bahia Jamaica several times in the past I loved it so much I had even recommended it to my friend who eventually had her wedding there! Naturally I figure this would be a great resort to return to for some nice relaxation days, beach days and great food! The trip started off great it's a wonderful resort, unfortunately on the 3rd evening a couple friends and I ran into a really really pushy bartender... long story short... would not take no for an answer from any of us and made u [... read more]s these drinks I don't drink alcohol and I repeatedly told him that but he forced me to take a sip of one despite me repeatedly saying no! then he made me something that was supposed to be virgin a red drink which I still didn't want..I tasted it it tasted a little bit off then he would like tell me ...oh go and see my friend blah blah he wants to know if you guys are going to the disco or whatever so I walked over and told his friend no I'm cool here doing karaoke, his friend was fine I turned around and there's the bartender with the drink holding up right behind me.. I bumped into him! he's following me around with this drink... so I took the drink, I put it on the counter I went to the washroom the drink stayed there I'm singing and I got thirsty and I was about to take another sip and a lady she told me no I wouldn't drink that if I were you ..one of the other patrons.. so I left it kept singing and eventually I got so thirsty I forgot and naturally took a sip ..I finished about 1/3 of the drink. That night I woke up SICK 🤢 I kept thinking about what happened. The friends I was hanging out with were leaving that morning so I went to say goodbye really early. but I couldn't shake this uncomfortable feeling about the night before and I was feeling soo inexplicably sick...not gastro..so I decide I have to speak to someone. was already not feeling right so I wanted to speak to somebody higher up because I just like kept thinking when I woke up in the middle of the night did this really happen like there's more details but did this really happen?? so I went to my front desk and it's very hard to be able to speak with somebody of authority there, you have to tell your story to so many people before you can get to somebody that can do something so I was really adamant about I don't want to tell it to you and then her and then him and so on.... eventually I was told okay fine we'll get the building supervisor to call you and he did. I met with him; Carlos he was very supportive then he walked me to my room and told me that he's going to go check the cameras at the security office, he came back a bit to long later with a form saying that I have to fill out this incident report it says voluntary but he says I have to fill it out so I fill out the form in detail while he went back to go look at the cameras. He comes back and he's like I "everything you said is a hundred percent we saw everything, he is gone today. I'm so sorry, I will come check on you personally each day.."now mind you I have four more days left in my trip everybody else is gone I'm still there so I told him like I felt uncomfortable even going around the resort because it's like okay everybody there are friends now this person may have gotten fired and like we were quite noticeable there, we were a good group, we met a lot of people and for the most part everybody was really nice... but Carlos reassured me that nobody will bother me and everything is going to be okay. I was like okay fine I went to the far Beach the nice one on the grand side it's a beautiful beach and what do I hear?!..two lifeguards talking about the situation and then I went to go and sit down in front of one of the buffets just outside they have some tables and I was just watching Netflix and right behind me two cleaning staff were also talking about it and one had more information clearly than the other one and then I ran into the person's friend that evening and it was the coldest coldest coldest look and attitude I got from that person so my last couple days after spending so much money on this trip was pretty much spent in my room and the man said he was going to come back and check on me everyday he never did there was no follow-up there was no nothing I don't know what happened. I did not eat breakfast because I was so anxious to leave the room...it took me to get so hungry and run out for dinner quick and come back to my room...worst four days on vacation ever. Subsequently I spoke to my friend and she brought up how sick her husband got as he drank a full drink and she also got sick. Then the 3rd girl that we were with brough tup how odd the bartender was and why he was following me and being sooooo invasive and persistent..mind you .they had no idea I had filed a complaint as yet...turns out we all separately had our own discomforts with that bartender the same night. They have left reviews and complained but no one at Grand Bahia has reached out to date. And no one ever followed up with me from the written complaint I filed while there. I would love too go back and have a great experience in order to wipe out this past experience but with no follow up/conflict resolution, I do not want to put myself nor my money at risk again. Therefore I will not be recommending to others at this time

Will return every year.

This resort is amazing, entertainment staff amazing, bartenders amazing, waitresses amazing. Food amazing. Beach amazing. Pools There amazing. The owners need to limit the amount of day passes on the weekends.. There was very long waits at the buffet. Besides that our stay was great.

Love love love

Amazing staff , service , rooms , day time activities were fun,nice pools, great buffet. Would recommend other types of beer , not a big lover of red stripe . So many smiles ❤️. I would definitely go back and also recommend

Beautiful resort

First experience at all inclusive, it’s was an awesome stay Food was good, entertainment was very beautiful, people were amazing especially Speedy and Tom cruise. Overall was a wonderful stay, will do again

Great resort for kids!!

The resort offered lots of options. From food to activities there was plenty. We travelled with two kids under 5 and they had a blast. Staff was very helpful. Nightly entertainment is loud so if you have light sleepers request a room away from it. Otherwise enjoy your vacation

I would rate 3 out of 5 star only

In the first room we checked in, there were a lot of rain flies, on the bed, in the bathroom, along the curtain, etc. We never saw those bugs in the past. We found out in the next morning. Several rain flies crawed on the bed!!! So scary for the first night of our vacation. Not expected at all. We requested to change the room. The second room was fine, clean and nice. I requested room service to get a water, etc, I had to wait long time to get delivered.

Amazon resort

Very nice place to go with family and friends. Staff is very friendly and helpful, always willing to help you. Rooms are nice and clean. Pool is amazing and clean. Love the food and atmosphere. Overall we enjoyed our trip recently.

Resort Review

Rooms were great. The service at the buffet and pool bars was disappointing. We waited for long periods of time for water/drinks at the buffet while we were eating. Some. days we asked for cutlery many times and waited 25 mins to get it. Waitresses always seemed lazy and cranky. No gluten free/dairy free pasta, pizza, or desserts. Pool bar the bartenders were lazy except for a few - Shivon and George were awesome! Pools were great. Beach was fantastic. Kids waterpark also good just would [... read more] have been nicer if it was actually closer to the bigger pools. The staff booking reservations for the restaurants in the lobby was cranky and not helpful. The Knife restaurant took very long for our food to be prepared.

Bad attitude

I have traveled a lot, and I have been to this resort a couple of times, and the attitude there is getting so much worse. I brought family with me, and I was so embarrassed. There were a few kind and professional people. But most of the staff was rude and acted like they hated there job. Miserable and disrespectful. We came in so happy but by the time we left I swear the attitudes were rubbing off on us. It's the only class of people that act like they hate to work. Guess what guys...here in C [... read more]anada we have to work to and sometimes alot more tougher jobs. I pray to God you get over this " Slave mentality." We all have to work hard. We won't be coming back for a very long time!!! There are other places that show way more respect and common curtisy. GOD BLESS

Bad attitude

I have traveled a lot, and I have been to this resort a couple of times, and the attitude there is getting so much worse. I brought family with me, and I was so embarrassed. There were a few kind and professional people. But most of the staff was rude and acted like they hated there job. Miserable and disrespectful. We came in so happy but by the time we left I swear the attitudes were rubbing off on us. It's the only class of people that act like they hate to work. Guess what guys...here in C [... read more]anada we have to work to and sometimes alot more tougher jobs. I pray to God you get over this " Slave mentality." We all have to work hard. We won't be coming back for a very long time!!! There are other places that show way more respect and common curtisy. GOD BLESS

Good resort

Grounds well kept. Beach area very clean. Water crystal clear. Lobby area well kept. Entertainment ok. Food good. Pleasant staff. Beach bar only accessible to visitors with upgrade on the part where the beach was nicest.

Amazing Resort!

This is our 3rd time at this resort and we absolutely love it. It has a lot of activities/entertainment for adults and families with young children. The staff is super friendly just very personable. The kids club is awesome! The buffet has a selection that anyone would enjoy however the carribean food is very very good! I have no complaints about this hotel at all and the price is just right. Can't wait to go back next year! Sandy :)