By far the best resort I have ever been to

The Excellence Playa Majeures all round has everything. The restaurants to the beautiful accomodations to amazing pools the luscious green grounds and the best thing I think is the great staff who work there. They have obviously been trained very well, they bend over backwards to satisfy your every request. The no reservations needed for the restaurants is another thing I liked. I highly recommend this resort.

Top quality resort

From the accommodation to the food and services, my husband and I really enjoyed our holiday at the excellence at playa mujeras. We took part in many activities and I personally would like to recommend Joe the Aqua fit instructor. I attended the classes everyday. We had a swim up suite far away from the open theatre which we really liked. We enjoy a good walk back and forth to the restaurants and did not care to be close to the action. Our room was quite and close to the spa. We enjoyed morning  [... read more]room service. I am not a fan of large buffets. Every meal we had was excellent and the portions were perfect. Not too small and not too big. There were always lots of lounge chairs and entry of towels by the pools and beach. The service on the ground was constant. We never had to look to far to order a drink. My husband and I do not drink yah much and we would order sparking water with lime. One of our favourite.

Simply excellent!

I absolutely loved everything about this resort. I he staff are very friendly and eager to please. I will definitely be returning again next year. Carlos at the beach went above and beyond. Hugo at the martini bar was also one of my favorites. Loved everything about this vacation and can't wait to return!

Amazing vacation!

This place is the epitome of luxury! The service was unbelievable, staff was so friendly and helpful, the rooms were clean and beautiful, the food was all Delicious and the pools and the grounds were all very well maintained! Nothing negative to say at all!

The best

Food is wonderful,my wife as allergies all the waiters made sure to tell the chiefs. She ate with no worries,very clean room,grounds are beautiful, every one is very polite, the beach is very clean, we have lots of privacy, everything else was great

Excellent Resort - Great Vacation

The resort and the staff are great. We had a few minor issues at the beginning of our stay but the staff truly went out of their way to ensure we had a great stay. I look forward to returning next year and would recommend this resort to to anyone interested.

Excellence all the way

From check in to check out this place is amazing. The service the cleanliness the food the rooms the shows. Everything at EPM is 100% excellent . Have been to this resort 5 times now and will be back again and again . BIG shout out to Gerrardo at spice. Best waiter in the world !!

The best service . . . . . but not the best beach

We stayed Jan 10 – 17, this was our first time at an Excellence resort, and we thoroughly enjoyed ourselves. As others have mentioned, it really is the staff that makes the difference. We both have special food needs – food restrictions/eating often for medical reasons and serious allergies. From when we arrived we couldn’t have asked for more. Special foods were made for us, extra care taken with preparation, and staff even checked in after we’d ordered food (before they would serve us [... read more]) to make sure that it would be okay – just in case. And on our anniversary we got to enjoy the special dinner – very romantic with candles, rose petals, and excellent service, as usual. We loved the no-reservations, no-limitations policy on the restaurants, and only found we had to wait one night (gave us a chance to go back to the bar). The food was excellent – our favorites were the French and Mediterranean, which we went to twice. For us portion sizes were just right - especially the deserts – as I could indulge without guilt! Breakfast most days was the buffet, and we both enjoyed the wide variety of food on offer. Room service was great – we ordered from it every day (at least once per day), normally late at night. We were always told how soon it would arrive (30 minutes was the longest), and it was always on time, or a bit early, and everything was delicious. Yes, the selection is somewhat limited, but between room service and things already in the room (drink, snacks), there was no way we’d be going hungry. We did change rooms – which was very quick and straightforward. We started off in building 7 – right by the theatre, so it was noisy late at night. We were moved to building 3 – the farthest away from the theatre, which was maybe a five minute walk. Or, on some nights at the bar, a 15 minute stagger . . . . We did a couple activities – a day trip to Isla Mujeres, snorkeling, and playing the drums – but that was it – the rest of the time we just relaxed. Overall we had a great time – the beach was the only thing that wasn’t as good as we’d hoped for - lots of seaweed, red flag every day but one. We know that isn’t something the hotel can control, and they did a pretty good job of clearing the seaweed, but we’re definitely beach people, so it was somewhat disappointing. It would be perfect if we could take this hotel/staff and move it to a better beach. But then we’d never leave . . . . :o)

Amazing resort

I absolutely loved the Excellence Playa Mujeres! I have been to many all-inclusive resorts, and I have never met such friendly and happy staff. They go out of their way to make your stay perfect. The resort is gorgeous and very well maintained. Loved the rooms! The food was some of the best I've ever had at an all-inclusive resort. We ate breakfast and lunch every day at Toscana, and the menu always changed. Dinner we did at the a-la-carte restaurants and we were never disappointed. We didn't tr [... read more]y the Lobster House because we ran out of days. I would definitely go back!

Most Excellent vacation - would go back anytime.

We stayed at this resort over new years 2014/2015 for 7 days. Pros: lots of staff to take care of your needs, both food, amenities etc. Options for breakfast and lunch that aren't buffet. We really liked the French and Mexican restaurant for the best dinners and a la carte menus. The Indian restaurant was fairly decent if you don't get that type of food in your local area. We get spoiled in Toronto with great Indian restaurant choices but by no means was it bad. We stayed in building #7 which w [... read more]as the right distance from the main activities and the pools/beach. In the evenings if you went to bed a little early the noise was no issue from the theatre or the patio bar. Felt very secure and protected for my personal safety. Of course in any location watch your belongings and be aware. The beaches were well kept and virtually always could get a place to relax. It was windy during the days we were there but we were still able to go into the water to cool off. We rented a catamaran one afternoon with another couple and headed to Isle Majueres, which included some snorkeling time and walking around the town on the island. It was a chance to get away from the resort without being on a crowded boat. ( yes crowds on the island) The location is roughly 30 minutes from the Cancun airport, and roughly 20 minutes from the Cancun strip if that's your thing. Cons - minor things Food - Sometimes the staff at the grill for breakfast as more than a little slow. I know I'm on vacation but "today" would be nice to get my order. I would have liked to have seen more fresh fruit offered outside the buffet in Tuscana I personally didn't like the Italian/Mediterranean restaurant called Barcelona, we ate their once and our group wasn't impressed by it's menu. Towel Collection - the staff is regimented about collecting towels off loungers even if you just put them out sometimes. It can be annoying being that over zealous. Guest Tipping - I did find that this time around more and more guests were tipping the staff during the week, people can do as they please but it does create a bit of expectation from some of the staff members. Yes we did tip at some of the special events but not for every time a drink was made. This wasn't the case when we stayed at the Excellence River Maya. Overall - both myself and my wife would go back to this resort anytime we had the money to do so. I rated it 4 stars on value because who wouldn't like something cheaper right. :)

Another great stay at an Excellence Hotel

This was our second time staying at an Excellence Hotel, our first was at the Excellence Mayan Riviera. Both stays were great. the Excellence Mujeres is newer but the rooms are slightly smaller. The grounds at the hotel were immaculate and beautifully maintained. We stayed in building seven which is basically in the middle so everything was quite close. The beach area is lovely with plenty of beach chairs and huts along with a small bbq area for lunch and on beach bar service. We were there duri [... read more]ng the holiday season and the resort was at 96% capacity but it never felt overcrowded and we always found a place by the pool or on the beach and no you don't have to go down at 7:00 am to put a book on a chair to reserve your spot. We would eat breakfast, walk along the beach then find a good spot in the sun or shade and spend the day as we pleased. As an all inclusive cocktails and drinks are an important part of the stay so my advice is to request what brand of alcohol you would like in your drink. If you want premium they have it, you just need to request it. We did notice that there was a definite lack of fresh fruit in the drinks. A few years ago when you ordered a "Banana Monkey" they actually put a real banana in the drink, now it's a pre mix which is disappointing. So we stuck to mojitos with a premium 12 year rum and they were delicious. I do think the resort could work a bit on the cocktails as drinks were inconsistent from one bar to the next. We enjoyed the food at the Mexican restaurant which makes sense since you're in Mexico. The French restaurant was also very good as was Spice. Lunch at the Grill was okay but nothing too special. We liked that you could order chips, pico de gallo and guacamole at any time throughout the day to wherever you were sitting- poolside or on the beach. We did see a lot of tipping going on and this most certainly did affect the service you received as you would expect. But service levels were pretty good even without tipping. Canadians get a bad rep for not tipping as much as Americans however what most fail to remember is that the Canadians are paying more for the same vacation as their American counterparts. And as a final tip- Don't forget anything at the pool or beach which is an easy thing to do after a few drinks. The concept of lost and found is not something they grasp. It's more like lost and gone which we learned the hard way two days in a row. Crews clean up and either keep it or throw it out. And I can't help but comment on the review from the English couple about how this hotel is not 5 star. It's Mexican All inclusive 5 star not Thailand or Fiji 5 Star. But I do agree the amenities were lacking so bring your own soap, shampoo, conditioner creams etc.

The Best Again

WE have stayed at this resort twice now. I wanted something special for our 25th wedding anniversary. The staff went above and WAY beyond to make this the most enjoyable week imaginable. As usual the food, drinks, and grounds were 10 out of 10.

Service was better than a Sandals Resort!

The most exceptional thing about this resort is the staff and their level of service. I have travelled to many 5 star resorts over the last 20 years, including Sandals, and the service here was unparalled. Every single staff is friendly, helpful, attentive, and makes you feel like a VIP. They are really focused on ensuring you enjoy your well-deserved vacation. Rooms were quite nice and well appointed. They were roomy and we had no issues whatsoever. Excellence Club is really worth it: Private  [... read more]heated pools, bars and beach area; Concierge service at each pool; upgraded room service. When we asked them to stock our fridge with only a particular brand of beer, it was done that day. Several requests were executed well and they even followed up with a call to ensure everything was to our satisfaction. Food was also excellent (comparable to a Sandals really). Lots of options and love the "no reservations" policy (except for the Hibachi dinners in Spice). We only had to wait once for 10 minutes... all other times, we were seated immediately. Favourite restaurant was Basmati (best indian cuisine I've ever had!) and Chez Elisabeth (French restaurant). Lunch place on the beach (Lobster House and Steak House) were also really wonderful with lots of a la carte choices (I mean lots) and never a bad meal! Grounds are very clean, well manicured. The only negative was the state of the beach... which wasn't the resorts fault. There is a lot of algae in this area due to proximity to Isla Mujeres. You could not go swimming without being wrapped with weeds. Very few people were swimming in the ocean. In 20 years, I have never returned to the same place twice. This is my first exception. I would actually go back here again and strongly recommend it to all my family and friends. Hope you enjoy your stay as much as we did!

An excellent adult only resort.

A wonderful R&R vacation spot for couples and adults seeking refined service. Unhurried helpful staff, excellent dinning and accommodations....an oasis of peaceful pampering awaits us upon arrival until we say "until next year".

Wonderful!

Great resort with lots of dining options. Friendly staff and well kept facilities. The room service is prompt and the staff will go to great lengths to keep guests happy. We will stay here again! Overall, a great spot in Mexico

What amazing rooms!!!

We knew for sure we had made the right choice the moment we entered the room. Great adult resort that I would recommend to anyone wanting to visit Cancun and be away from the core but also the shortest taxi ride away. Truly EXCELLENT! Thank you!

Excellence continues to be Excellent

Our 4th stay at EPM and it has been better each time. Stayed 2 weeks end of March first week of April. Took the family this year for the 2nd week (3 extra adults) as we wanted them to experience this fantastic resort. We were not disappointed. Although the grounds, accomodations & food were outstanding, it is the staff and their attention to detail which make this resort exceptional. Planning a 5th two week stay for 2015.

Luxury and Affordability

MEXICO! Excellence Playa Mujeres was our first all-inclusive vacation destination. It's THE way to travel! This hotel location made us feel very safe. The Hotel was beautiful and intimate. Our room was very comfortable and very clean and the mini bar was always fully stocked. The many restaurants had their own international flair; exceptional dining with friendly, knowledgeable service staff. There was always someone who had a broad knowledge of the wine menu. Bar service was available while we  [... read more]lay on the clean white sandy beach. After a taxi ride to a local shopping mall and an easy ferry ride to The Isla Mujeres for an afternoon of strolling, shopping and eating, returning "home" to cool off in the Lazy River was so refreshing. We played ping pong and billiards during our "down time". Take a nap! Because every evening, top quality entertainment is enjoyed near the outdoor bar, in the theater and there are "special night" surprises! We intend to visit all of the Excellence Hotel locations in the future. The Hotel consists of Every night entertainment

Beautiful resort with top notch service

The rooms, grounds, and beach are gorgeous! The staff are all very friendly and helpful. We were originally staying in a room that had an unfortunate view of some major construction, which was very loud at all times of the day. We were so happy with the concierge though, who quickly had us moved to another room on the other side of the resort. They even called the next day to make sure that we were happy with the new arrangements. My husband and I appreciated this very much.

Excellent choice

We stayed at EPM the first week of this April 2013 and had a great time. We requested a quiet room in the non-EC section and were placed in building 5 which suited us perfectly. We also contacted the hotel to ask them to reduce the use of scented products/cleaners in our room as my wife has multiple chemical sensitivities. They were responsive and while not perfect, we did receive a call from the Manager of Concierge during the first few days asking how they were doing, and if there was any more [... read more] that could be done. As has been noted by others, the lobby is heavily scented and this made entering or passing through it very difficult for my wife. Consequently we did not make as much use of the restaurants and shops within it. For the first time, we decided to go with a swim-up room, and this was the best decision we made. EPM has a very comfortable patio, and add to this your own stretch of grass up to the pool edge and you have heaven. It can be difficult to get back out of the lazy river once in, as there are only steps in the area near the Revive Juice Bar (mmmm!). The location of building 5 in early April gave us shade in the morning and then sun from about 11:30 on. So, after breakfast it was an unobstructed beach walk north, then time to sit in the sun near one of the other pools, and back to our swim-up for after lunch with a cooling off float around the lazy river from time to time. We had an amazing time at EPM and would recommend it to anyone. Great hotel, great service, great food and great location