Riu Emerald Bay

The new portion of the hotel is beautiful, housekeeping staff in our room was top notch! Great food in all restaurants. We spent most of our time on the beach and loved every minute of it. Thank you !

Loved the Resort

The whole family loved the resort from the location, food, ocean room, cleanliness of the resort. The staff work very hard to make you enjoy your vacation. Only complaint is the elevator service but we were you the 4th floor so we could do the stairs it was good exercise!

Waste of a holiday

this hotel was our favorite place to go not any more up to a 16 min wait for elevators not very many reapeaters are happymany many mexican people no manners what so ever big storm while there all lower floors flooded out,

Wonderful vacation

Everything was well organised. I had problem anywhere throughout my trip. Resort fascilities was also very good. Ample choice of food were also there. Staff people were very cooperative and nice........

Not at all impressed with this last trip

Nice upgrades to the new family area. Major upgrades needed to the existing Riu Hotel. Many issues such as problems with elevators being closed, floods in the bathroom, toilets not working and they are overbooking the resort. We need to wait another week for a change if any. We were given the second floor with no view, The front desk said the problem is with the Travel agency not giving them the proper requests. This was not the case because I had a copy of our TripCentral reservations with deta [... read more]ils outlining our request. We were told they had overbooked sorry and no change at this time. Overall not at all impressed with the service received on this last vacation. I had read may trip advisor comments and really did not believe that this resort has lost its charm. I will not consider the Riu again as there are many others! The remaining staff around the grounds and pool bar and coffee bar truly are truly faithful and committed to making you stay as pleasurable as possible.

Great week

The hotel is very large and can get busy! Loved: pools, great food, nice walkable beach, view from the room Got tired of: waiting at the elevators, all the insanely ridiculous and inconsistent rules at the water park (never did end up going down a slide - no jewelry, not tall enough, not old enough, no zippers 🙄), very small store with very high prices. Overall had a great week - enjoyed Mazatlan, very helpful kind people, lots of fun in the pools and the beach!

Fantastic Destination

After many southern vacations we have found a beautiful resort to vacation at, this ended up being my 4th time to Riu Emerald Bay in Mazatlan, Mexico. The hotel has just completed a large renovation and my daughter and I got rooms in the new part of the hotel. They added new pools including a new swim up bar, new restaurants, a small water park and play area, a work out area, another towel hut and many new washrooms. The rooms are well appointed and comfortable, the food is good with many cho [... read more]ices, the hotel is very clean and the staff are absolutely helpful, friendly, hard working and there is really no problem with a language barrier. The hotel also has a beautiful spa.

Great Resort

Resort was great in all it had to offer, rooms, pools, beach, food, staff. Bigger balcony then usual, great ocean views from balcony. No line ups for food or drinks. Only downside was elevator wait and too many restrictions at water park, no zippers, jewellery, drinks, food etc etc.

Resort too big.. elevators not enough. wait for half an hour.

resort is too big and not managed well. needs more elevators. beds need to be thrown away and get new ones. cappacino in packages, with sugar. I don't take sugar. sportbar coffee too strong. never thrown out. been sitting there for hours.

Great trip

Beautiful, large beach. Very clean. Beautiful ocean view. Spaced out well so you don’t feel it is as large as it is. Currently under construction. Rooms were incorrect and hotel did not compensate in any way.

Mediocre Resort

Staff were friendly but the resort was boring. The food was not good and lacked variety. The waiters are hard working as are the gardeners. Do not book excursions from Sunwing rep at the hotel. What a rip off as we paid for 2excursions and only received one excursion. Beach is rough. The night shows are average. Elevators are slow too. I most likely wont go back to this resort.

Riu Emerald Mazatlan

This resort was average. I expect more from a Riu resort. The resort is very clean as well as the staff are very hard working and kind However, the pools were very cold and small All the pool lounges were saved before 7am so there was no where to sit. Too many floatation toys in the pool and most of all the food was mediocre. Nothing was true Mexican flavors. The Bamboo restaurant was better.

Perfect place to escape the wild parties of Cancun

This resort is perfect for families and couples that want a quieter vacay. What really made it was the employees Eduardo the bartender and Alejandro in the buffet most employees try to learn your name and learn ur favorite drink. The poolbar is relaxing and gets lots of sun but u do need ur own music. The Sports Bar however is HORRIBLE ! U have to pay for the games that are super old and broken ! It stole my money and the hotel wasn't able to pay me back. I did like the buffets but would I prefe [... read more]rred more fine dining that they did not offer a la carte. But all in all it was a lot of fun and SUPER CLEAN! I really would go back. U guys need to check out the block party that happens right next to the resort which is the band music people hear its alot of fun.

Beautiful resort something for everyone

The resort is beautiful and was super great value. We enjoyed taking walks down long beach as well as visiting various pools. We could find a quiet area to read or go to the adult pool to enjoy a drink and some fun action. While we are not ones to do the various daily activities …plenty offered daily. Buffets offered plenty of choices and staff provided amazing Service. Our room was beautiful with all room being ocean view. They are building new rooms and a water park and pool but t [... read more]he sound was not disruptive unless at the far end of resort. Opening September 2019. We would return. Great chilled week in the sun!

Good times, great people

The Riu knows what it takes to make a vacation an enjoyable experience. All the staff are friendly and seem to really enjoy their work. The resort is clean and well maintained. No issues with the food; made to order dishes at breakfast, lunch and dinner. Always so many food options that there's something for everyone. Activities are constantly happening all day so there's always something to keep you busy. Entertainment at night in the lounge, lobby and theater on most nights. This is our sec [... read more]ond time to this resort and I'm positive we'll return. Hard to beat the value for the accommodation, hospitality and amenities.

Great Beach...Fun Hotel

The rooms are great. King bed was really comfortable with a huge bathroom. Water pressure at times was a little low. Cleaners are amazing and the little animals on the bed each day was fun. Wish the specialty restaurants where al a carte instead of buffet.

Great vacay for price

Large hotel, rooms were small and dated, pools were very tired w the concrete breaking off, the food started off ok but got better as the week went on, one bank machine and it wasn’t working all week, lack of excursions, entertainment was great, staff was very nice especially the entertainment staff Lower quality than other rui hotels

3rd time is a charm!

This was our 3rd time at this resort and we will be back. I have seen some negative reviews on here and you have to remember you get what you pay for. This hotel is not the Palace but it is a great deal for the price. We have stayed at various riu resorts for the last 18 years and have not had a bad experience. Yes there is construction going on for a 300 room extension (which includes a couple of new pools and what looks like an awesome kids pool) but we did not hear the constructuon at all a [... read more]nd our room was on that side of the hotel. There was no issue with the waiting time for the elevators. The buffet has a wide selection at every meal. There is a swim up pool bar, a busier pool for activities which was a bit warmer for the kids and there was a quieter pool. There are plenty of chairs around the pool and on the beach. Visiting Mr. Lionso restaurant along the beach is a MUST. The food is outstanding. The only thing I wud recommend is that the Riu change their policy on lost/misplaced beach towels. No one is looking to steal your towels. We were travelling with teenagers and they wander around and leave things behind. Charging customers for towels that are likely rounded up at the end the day is a bit of a crime.

Excellent vacation at the Riu Emerald Bay

The Riu Hotel Emerald Bay Mazatlan was our first visit to a Riu Hotel. We recieved our check in on the bus on the way to the hotel which was a bonus. I personally do not like heights and had hoped to be on a lower floor. We were on the 16th floor and I thoroughly enjoyed the views from our room. The last night we upgraded to the zaccuzi suite and now we would definatley book a zaccuzi suite for the whole vacation next time. The suite was beautiful. At first glance the hotel is very impressive. T [... read more]he hotel is situated at the north end of Mazatlan away from the noise and crowds of the golden zone which was great for us. The hotel overall is very clean, the rooms, pools, grounds and beach area very very clean and well decorated. There were ample beach and lounge chairs, we never went without. The staff is amazingly friendly and quick to serve. The guests were also well behaved. No waits at the buffet, only twice before dinner we waited for the elevator to go up from the beach and a very short wait at the bars if at all. Anytime we had an issue like a burnt out light bulb, mini bar or even when we broke a glass it was promply attended to and the front desk called within the hour to confirm our issue had been attended to. The buffet at breakfast, lunch and dinner were delicious with many choices. We had dinner at the asian and the Mexican restraunt. The asian restraunt was the best asian food we have ever had at any resort we have stayed at in Mexico. As far as the construction, in the day there was little interuption from the noise. It was interesting watching the workers from our room. I am sure the additional services will enhance experiences at the Riu. I have absolutley no complaints except having to leave to go home. I would highly recommend this hotel. I would for sure stay at the Riu Emerald Bay again and all other vacations anywhere I would will have a preferance for a Riu hotel. I should mention Sunwing was great, we took 2 excursions. One was the city tour our first day and the information on Mazatlan was extremely informative. The second tour was the Sensation catamaran that showed us the ocean view of the city. Both tours were excellent. The only improvements maybe would be the enertainment and check out. The entertainment was at times not suitable for children and the dancing music was repedative. The cultural enertainment was very good, but the entertainment could use an upgrade. Big lines at check out, but when it was our turn it was quick, efficient and perefct timing. The wait and congregation in the lobby gave us time to say our goodbyes to the friends we made. There is no comparision to other hotels in Mexico we have stayed. Thank you Riu for making our first visit to Mazatlan amazing.

Definitely a place id go back to

I felt the service was impecable, food was pretty good but I'm an amazing cook so I'm hard to impress. Grounds were well kept, beautiful. It was an easy place to get around with the beach being just a short walk out the front main pool areas. Cleanliness was spot on. Again the service 5 star and the staff well they make you feel like family. I thoroughly ENJOYED MY STAY THERE and would reccomend The Riu to other.