Hotel Rancho Luna: Rancho Luna

Heres what I think. The hotel was busy with lots of Cuban people that came to the hotel with no Pcr test like the tourist had to have coming to the hotel. The food was descent the drinks were good. Now about Hola Sun handle the COVID-19 testing.The testing was done on time for the results to be ready. But on the day to go to the airport they only had about 5 test results for about 15 people. On the way to the airport they stopped at a car on the way to airport and picked up a few  [... read more]more. We get to airport and not all people had results. At the airport 4 people get there results and I don't get mine. I miss my flight to go home. Next morning I get a knock on my door. They have my results a day late and inform me I'm positive. Then I spend a week of hell at a Cuban hotel hospital for tourist and heard many other horror stories. No one speaks English at the hospital. The travel agency and Hola sun holidays representive deserted me no one called or helped at all. My suggestion DON'T GO TO CUBA. It's a government of CUBA cash grab. Almost 2000 us dollars or 43000 Cuban national money. And you have to pay cash.

Hotel Rancho Luna: Good value

Covid precautions by the staff were good everyone wearing masks and proper hand cleaning. However i was concerned by many Cubans who were also staying at the hotel. I found out today that a tourist who had his. Cuban wife stay with him in the hotel contracted corona and he was not given his paperwork and was not allowed to fly home, however he did ride with us on the bus to the airport putting all of us at risk! Needless to say i am very concerned about the policies and procedures leading up to  [... read more]this possible catastrophe....... William

Memories Trinidad Del Mar: Perfect Location!

Memories Trinidad del mar is a lovely resort. Yes it's a 3 hour drive from the airport but there are so many sights to see along the way. And its location is ideal touring the surrounding country, especially the 500 yr old city of Trinidad. The resort architecture is built to mimic the colonial days of Cuba. Rooms are clean, staff is lovely and there is always room to sit at the beach or pool..in the shade or sun! You can walk for miles on the beach. This resort is not too big and never felt cr [... read more]owded.

Memories Trinidad Del Mar: Great staff, but needs some work

Stayed at this hotel the week of Jan.11-18, 2020. Our room was clean and neat, the bathroom and tub was a little dated. The staff was fabulous, friendly accommodating and hard working. The food at the buffet was better than expected but the al la carte restaurants were not good. Ate at the buffet for 6 of 7 days. The pool area needs some updating, not many loungers and the hot tub was not in use(empty). The beach is beautiful. Had trouble with our door keys. Every other day the door key would n [... read more]ot work so had to go to front desk to get new. Very inconvenient especially late at night, and we were on the second floor. It is close to Trinidad where you can have a nice meal and do many activities It is a basic no frills resort at a very reasonable price with beautiful weather, wonderful people and the drinks are always cold!

Club Amigo Ancon: Ok resort

I’ve been to cuba over 40x’s and this hotel is an average run down Cuban hotel. The rooms were clean that’s all I really care about. The beach is amazing, the food is a different story lol but that’s Cuba, they try with what they have. The problem I have is with some of the staff, the look right at you and walk right on by and laugh and talk with other staff.....I stood at the snack bar one day for 20 min and then just walked away. The 24hr snack bar never had what they said they would b [... read more]ut again that’s Cuba. Would I return to the hotel? Yes If I got a really really cheap deal and I would just go more prepared with snacks so I wouldn’t have to stand around for nothing. In all I had an awesome time and the weather was great!

Memories Trinidad Del Mar: Fabulous Holiday!

Memories Trinidad is a great resort. This year we went with our daughter and son-in-law and we had an excellent time. The resort itself is amazing, it is clean and the staff is very dedicated to making your holiday worry free. The rooms were comfortable and kept very clean the had normal water pressure, the air conditioner worked and the beds were very comfortable. I cannot say enough about the staff, they are friendly, professional and do everything they can to meet our expectations. Idalmis [... read more] and Jose at the lobby bar are a lot of fun and they go above and beyond. Frank is the entertainment and coordinated a "white party" most everyone at the resort participated and it was a great evening. Osmany is public relations and he is very helpful if you have any questions, if he doesn't know, he will make every effort to find the answer or help you any way he can. The food was very good. We have vacationed at this resort for many years and my husband commented that the food this year was the best it has ever been. Trinidad is an amazing city, we went in to the Trinidad twice this year, $10 CUC by taxi or there is a bus that will pick you up a the resort for $2 CUC. There is a restaurant called "La Botija" in Trinidad, worth the visit, the prices are excellent, the service is super and the food is great! Check them out on Facebook! The beach is stunning! The weather was perfect. We had a taxi driver tell us that Varadero was raining and chilly. Trinidad was hot and sunny the whole week we were there! All in all we had an absolutely wonderful holiday. I am going back in January to enjoy another great week! I would highly recommend this resort to anyone travelling to Cuba! You will not be disappointed.

Club Amigo Ancon: Club Amigo Ancon

We loved this hotel...its old..but well maintained with friendly staff..beautiful beach and pool..and close the 2 small fishing villages and a large city over 500 years old with cobble stone streets and stately architecture. For a real insite of Cuban flair..Trinidad is the place to visit. Loved our experience in Ancon..a place we love to visit

Hotel Rancho Luna: Good value for the money resort

The grounds are ok, rooms are ok; pool is very good; the food is good but lack of variety, shortage of veggies and salads; the bar service and restaurant service is good; maids are always friendly. The entertainment is good. The beach is good.

Hotel Rancho Luna: The resort has never looked so good.

They have painted, trimmed and never stop washing and cleaning. Their politeness and friendly attitude has always been #1. I am heading back in January 2020 for my 6th. time in 2 years. The biggest holdback is that Air Transat isn't using the Cienfuegos airport.

Club Amigo Ancon: A 2-3 star hotel

A wonderful beach, large pool Beautiful sunrise and sunset Felt safe Interactive staff Usual Cuban food Clean Rooms Seems to be difficult to get plumbing parts, or parts in general if something breaks down, so repairs are not made instantly. Flat area for cycling Close to Trinidad

Hotel Rancho Luna: Good Place

I have been to Rancho Luna 6 times. The resort is quite basic but clean. There is always something you can find to eat. Most of the staff are very good and I know most of them by their first names. They are always happy to see us and it is not just about the tips. The one thing I find disturbing and likely fatal is some Cubans butt into line and expect to get served before the other people waiting in line for coffee or beer at the lobby bar, the pool bar and the grill bar. Some bartenders do [... read more] not allow them to butt in and serve people in order - other bartenders do allow Cubans to butt in. Twice when I was at the lobby bar for coffee on one wait Cubans butted in and were served before me - twice - very annoying. If the management allows this butting in by Cubans the tourism business in Cuba will crash faster than a 737 Max. No one likes arrogance and elitism. I will go back one more time and if it is still the same it will be my last. There are lots of places where all people are treated with dignity and respect.

Club Amigo Ancon: Basic but a great location on a beautiful beach

This resort is all about location. It's an older and very basic hotel that doesn't pretend to be what it isn't, but the staff is very friendly and the room I had (superior room in the three story bungalows) was just perfect with an AMAZING view. Ancon beach is really beautiful with amazing sunsets, so you don't need a fancy hotel to appreciate the beach. The location close to Trinidad and to the mountains (and Topes de Colante park) is by far one of the main reason I was coming here. 15  [... read more]minutes to Trinidad by taxi for 4 or 5 Cucs per person. My favorite city in Cuba One warning to everyone: They do not tell you this, but the blue beach towels in your rooms MUST NOT be lost otherwise you will have to pay 15 or 20 Cucs. Unlike other hotels where they have a ticket system for the towels, here they don't ...but they still apply the rule. I lost mine and was forced to pay 15 Cuc. As for the food, well it is very basic. Don't have high expectations, but you won't go hungry. Enjoy the best sunsets you might ever see.

Hotel Rancho Luna: What can I say?

You get what you pay for but then on the plane, we met people who paid the same but ended in a 4-star resort, ours was 2.5 at best. The buffet and the bars were missing basic basic basic stuff...like the toaster and the grill broke down, the coffee was served in plastic cups, the meat was coloured, no jam, butter was rare and the orange juice was sweet water, worse than Tang...the fish had a smell... The Cubans were drinking and eating in the pool. They were putting out their cigarettes and di [... read more]rty plastic plates on the ground... The music was the same and usually loud. Our bathroom was moldy and the fan never worked. Paid extra for our seats on the airplane and got a family right behind us with screaming 2 and a 3 year old. We moved to the back of the plane next to the washrooms. We’ll be back!

Hotel Rancho Luna: wow . here we go

I will keep this short, 3 complaints, food, rooms and drinks,,every night was mystery meat crazy looking food and tomato soup for the pasta sauce, only one burner worked on the toaster, no big deal because you have to find the butter, never mind looking for jam because there was none. snacks was little pizzas ugh and tuna sandwich which the cats did not even eat. The rooms safe never worked and the air conditioner controls where F%#ked,,The drinks wow no blender drinks not even a Mojito..no mint [... read more] to be found...All in all good times

Hotel Rancho Luna: wow....never again the ace

I will make this short, 3 complaints, the rooms, the food and the drinks, air conditioner did not work properly,,safe did not work,,food where should i start every night was mystery meat,,pasta was like tomato soup for sauce , toaster burner only worked on one side, didn't really matter because it was always hard to find the butter and of course no jams to be found, drinks,,no blender drinks ,not even a mojito's to be found..no mint omg. Snacks was crazy little pizzas ugh and tuna sandwich whi [... read more]ch the cats didn't even eat ,,all in all good times.

Hotel Rancho Luna: You get what you pay for

I traveled with five friends who have been to Rancho Luna in the past and with some reviews I traveled with no expectations for service or quality. The food quality was limited. If you are picky or fussy in even a little way you probably should go to a much more quality place or no even go to Cuba. The restriction on Cuba show up even greater in these lower end resorts/hotels. Food variety was very limited but there was rice, chicken, pork and pasta most days with good fresh breads. We changed  [... read more]rooms twice with things not working but they tried to help as much as possible. Many rooms are very old and dated but generally very clean. The beach was clean and safe with a nice bar/snack bar. Walking on the beach easy and safe with other areas to buy food not too far away. The large pool was better than expected and in good shape. The local Cuba guests did not treat the pool as would be expected but they were generally pleasant and most friendly. Entertainment and service was also limited but remember it is Cuba and you get what you pay for!!!

Hotel Rancho Luna: Better than expected

After rejecting first room (previous occupant a smoker) second was O.K. if on the small side for two. Clean but only one A/C setting, i.e. frigid. Took a few days to fix safe lock. Room service was good. Lots of food but of poor quality. Had to ask for some basics on several occasions. Restaurant staff were pleasant and friendly. Very good restaurants nearby. Bar service was satisfactory. Coffee inferior. Spacious grounds. Great beach although white sand a little rough. Don't be reluctant to s [... read more]eek help from Reception as they can be helpful and keep your local tour director informed of any problems encountered. If you can live with less than luxury the price and value of a one week vacation at RL would be tough to beat.

Hotel Rancho Luna: Hotel Rancho Luna

The hotel sits on a sprawling well maintained property on the S shore of central Cuba close to the city of Cienfuegos. The buildings and rooms are tired and need to be upgraded, and it looked like efforts were being made to improve. Our room was dark and musty and the bathroom was moldy. The hotel failed in the food department. Being an island state I was surprised that fresh fish/seafood was not readily available. Cold cuts and salads were being recycled on a daily bases and I was tired of e [... read more]ating rice as the staple side. The resort failed on the entertainment department. Perhaps the most disturbing part of my trip was seeing old “white” men who were unabashedly paired with young “Cuban” escorts giving the impression that this was a sex tourist destination. Given the current Cuban economic situation I understand the causes of these difficiencies but as a tourist my expectations were higher.

Memories Trinidad Del Mar: overall it is a very good resort

everything is very good, except 1) no bike rental 2) no free snorkeling both of them should have, depend on their advertising. Maybe I will have holiday there again.

Hotel Rancho Luna: Allways a pleasure to return here,

The entire resort is getting a fresh appearance/ very appealing. The buffet was well stocked and sufficent choices.Al acarte dinners were excellent.Would like to see more english content in the entertainment.